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Senior Manager, Engineering at GlobalLogic
Real User
Oct 12, 2020
Good user management with excellent configuration capabilities and decent stability
Pros and Cons
  • "The user management is pretty seamless."
  • "Overall, the solution has a lot of great features."
  • "Technical support could be more flexible and try to meet the client's needs a bit more effectively."
  • "The solution has a kind of calculator and it's not always straightforward to figure out the logic in pricing. For a non-technical person, it's a nightmare to figure everything out."

What is most valuable?

The solution has pretty stable capabilities.

Their construction tool allows users to easily publish information about the API. It's basically just one click.

You can configure the subscription management onsite and link everything.

The developer portal that exposed the API documentation is great. You can just test the APIs in a very easy way. 

The web portal is useful. You can build a pretty comprehensive portal where users can sign in and you can basically leave the API there.

The API management provided offers good integration with different management systems, like OpenID, for example.

The user management is pretty seamless.

What needs improvement?

Pricing is definitely an aspect that can be improved. They should offer an additional free tier. For example, if there was a tier for new accounts created, it may help their services by getting people onboarded. Once you will give access to someone and they try it they'll see, "Okay, it works and you can pretty quickly add something on top of it". After that, the client will end up staying, and probably paying.

The cost is also complex in terms of calculating how much everything will ultimately be priced at. It's not straightforward as it takes into account multiple factors.

Technical support could be more flexible and try to meet the client's needs a bit more effectively.

The solution needs to provide more use cases so that we can refer them to clients. It will help answer any questions in relation to performance and load management.

For how long have I used the solution?

I've been using the solution for about a year at this point.

What do I think about the stability of the solution?

There are some bugs that exist in this construction tool for the developer portal. We are submitting these bugs to Azure, so they already know about it. Overall, it's pretty stable.

Buyer's Guide
Microsoft Azure API Management
July 2026
Learn what your peers think about Microsoft Azure API Management. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
908,858 professionals have used our research since 2012.

How are customer service and support?

In terms of Azure technical support, we've had no issues in regards to response times. They are prompt. However, in some particular cases, they unable to be flexible. For example, with MQTT blockers, while you might want another port, they might tell you to use the hosted solution in order to get them to configure it. We'd just like them to have more flexibility with requests like this.

In terms of corporate security nowadays, it's very important to be flexible. At the end of the day we get stuck in the bureaucracy. If they could practice flexibility, it would be better for their clients, who may not have the wiggle room on their end.  

That said, we're mostly satisfied with their level of service.

What's my experience with pricing, setup cost, and licensing?

The solution has a kind of calculator and it's not always straightforward to figure out the logic in pricing. There are lots of services that are managed in different ways. For a non-technical person, it's a nightmare to figure everything out.

At the end of the day, you have to build approximate pricing for the solution. According to my experiences in multiple projects, you do get preliminary pricing that is close to or the same as the estimate.  

What other advice do I have?

Right now, for a particular client, we're using a managed version of the solution, however, in the future, I foresee us hosting it somewhere in the cloud.

We're using the most up to date version of the solution.

Overall, the solution has a lot of great features. There are a few bugs here and there, however, a the end of the day, there's lots of value provided.

I'd rate the solution at an eight, on a scale from one to ten. It's got a rather high cost and still has some areas that need some improvement. Otherwise, I'd rate it higher.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Social media strategist at Creative Skills
Real User
Top 10
Sep 25, 2024
Provides valuable configuration capabilities enhancing API security
Pros and Cons
  • "The solution's configuration capabilities are the most effective features for enhancing API security."
  • "The product's navigation feature needs enhancement."

What is our primary use case?

I primarily utilize the platform for integrations, monitoring, and process automation within our business workflows.

What is most valuable?

The solution's configuration capabilities are the most effective features for enhancing API security.

What needs improvement?

The product's navigation feature needs enhancement. 

For how long have I used the solution?

I have been working with the platform for approximately three to four years.

What do I think about the scalability of the solution?

I rate the solution's scalability around eight or nine.

How are customer service and support?

The support services are good. However, they could be improved. 

How would you rate customer service and support?

Positive

How was the initial setup?

The deployment process is not overly difficult. However, each API integration presents interface connectivity and parameters, which can introduce challenges.

The time required for deployment varies depending on the integration interface in question.

What's my experience with pricing, setup cost, and licensing?

I rate the solution's pricing between three and four, as it could be more competitive.

What other advice do I have?

The platform's insights improve over time, allowing us to monitor system health and receive notifications for updates.

We integrate it with Dynamics and other business tools, which enhances our data analysis and reporting capabilities. It facilitates better insights and easier data manipulation, although I rely on my team for detailed analytics.

I recommend the platform, particularly for organizations that require API utilization and integration, as it has proven to be effective in our experience.

Overall, I rate it an eight out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft Azure API Management
July 2026
Learn what your peers think about Microsoft Azure API Management. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
908,858 professionals have used our research since 2012.
reviewer1711431 - PeerSpot reviewer
Product Lead at a tech vendor with 10,001+ employees
Real User
Top 20Leaderboard
Apr 30, 2024
Ideal for enterprise implementation and integrations across different platforms
Pros and Cons
  • "Microsoft Azure API Management is a good, comprehensive solution for enterprise implementation."
  • "The solution's integration suite needs improvement."

What is our primary use case?

We've been using Microsoft Azure API Management for integrations across different platforms.

What is most valuable?

Microsoft Azure API Management is a good, comprehensive solution for enterprise implementation.

What needs improvement?

The solution's integration suite needs improvement.

For how long have I used the solution?

I have been using Microsoft Azure API Management for 2 years.

What do I think about the stability of the solution?

Microsoft Azure API Management is a stable solution.

What do I think about the scalability of the solution?

Microsoft Azure API Management is a scalable solution.

Which solution did I use previously and why did I switch?

We have previously used a lot of solutions, including GCP (Google Cloud Platform).

How was the initial setup?

The solution's initial setup is pretty straightforward. However, more public documentation could have been available from other open communities. The solution is still being improved, and insufficient documentation is available on public forums.

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup a seven or seven and a half out of ten.

What other advice do I have?

Microsoft Azure API Management is a good, comprehensive solution for enterprise implementation. Therefore, big organizations should definitely consider using it.

Overall, I rate the solution an 8 out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Technical Solution Architect at liwa
Real User
Top 5
Feb 28, 2023
Good integration, stable, and responsive support
Pros and Cons
  • "The most valuable features are the API and integrations."
  • "The implementation has room for improvement and can be more user-friendly."

What is our primary use case?

We use the solution for API management.

What is most valuable?

The most valuable features are the API and integrations.

What needs improvement?

The implementation has room for improvement and can be more user-friendly.

For how long have I used the solution?

I have been using the solution for one year.

What do I think about the stability of the solution?

I give the stability an eight out of ten.

How are customer service and support?

The technical support team is good.

How would you rate customer service and support?

Positive

How was the initial setup?

I give the initial setup an eight out of ten. The deployment took one business day. We require two people to complete the implementation.

What about the implementation team?

The implementation is completed in-house.

What's my experience with pricing, setup cost, and licensing?

Compared to other solutions the cost is a seven out of ten.

What other advice do I have?

I give the solution an eight out of ten.

We have an Enterprise Agreement with Microsoft, so they are providing whatever support or help is needed.

For people that are already using other Microsoft Azure solutions, I recommend Microsoft Azure API Management.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Business Architect at YASH Technologies
Real User
Oct 18, 2022
Great API management functions with very good resources
Pros and Cons
  • "I like the API Management functions."
  • "There are a lot of competitors in the market that provide the same kind of services but I think cost-wise and resource-wise, Microsoft is ahead and I recommend this product to our customers."
  • "It can be quite complex, somewhat lacking in flexibility."
  • "In terms of the flexibility of API Management, it's quite a complex solution when compared with Apigee."

What is our primary use case?

My primary use case is for Logic Apps events as well as for API Management functions provided by Azure. We are implementation partners and I'm a business architect.

What is most valuable?

I like the API management functions.

What needs improvement?

In terms of the flexibility of API Management, it's quite a complex solution when compared with Apigee. If they could come up with an easy way of enhancing, that would be a great help, particularly for those consulting.

For how long have I used the solution?

I've been using this solution for two years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

We deployed a Kubernetes instance so that we can scale.

How are customer service and support?

The technical support is great, they help us out whenever we need it.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

From previous experience, I know that Apigee is more flexible than Azure API.

How was the initial setup?

The initial setup is not so straightforward and really depends on the landscape. If a customer has different business streams such as credit cards, debit cards, payment accounts and credit accounts it can be more complicated. Things have improved recently. Previously, a deployment could have taken up to 18 months.  We can now do a similar implementation in around six to eight months. 

What other advice do I have?

There are a lot of competitors in the market that provide the same kind of services but I think cost-wise and resource-wise, Microsoft is ahead and I recommend this product to our customers. That said, there are some functions we don't currently have. It's okay for a mid-size organization but for larger-scale deployments, it's lacking in some areas. As a result, I rate this solution eight out of 10. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Software Engineer
Real User
Sep 28, 2022
Quick and easy to publish, but documentation lacking details
Pros and Cons
  • "The most valuable feature of Microsoft Azure API Management is the developer portal because it's very quick and easy to get something published."
  • "Microsoft Azure API Management could improve the documentation. The documentation feels like marketing information and not sufficient technical information. Your easiest option is to purchase services from a Microsoft partner and this is their marketing."

What is our primary use case?

Our company has some internal APIs and we use Microsoft Azure API Management to help keep everyone on the same page.

What is most valuable?

The most valuable feature of Microsoft Azure API Management is the developer portal because it's very quick and easy to get something published.

What needs improvement?

Microsoft Azure API Management could improve the documentation. The documentation feels like marketing information and not sufficient technical information. Your easiest option is to purchase services from a Microsoft partner and this is their marketing.

In a feature release, there could be a better Canary release. They have a release but you need to code it yourself.

For how long have I used the solution?

I have been using Microsoft Azure API Management for approximately two and a half years.

What do I think about the scalability of the solution?

We have approximately 30 people using the solution in my company.

How are customer service and support?

The support from Microsoft Azure API Management is okay.

How was the initial setup?

The initial setup of Microsoft Azure API Management took us three days.

What about the implementation team?

We did the implementation of the solution in-house.

What's my experience with pricing, setup cost, and licensing?

We are paying standard fees to use Microsoft Azure API Management.

What other advice do I have?

My advice to others is before getting into the solution, it is best to be certified so that all of the details you would need to know that are not easily available online, you would be mindful. It is a very good solution, but some features feel hidden at best.

I rate Microsoft Azure API Management an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
PraveenKumar V C - PeerSpot reviewer
Platform Architect at Ernst & Young
Real User
Jul 22, 2022
Hybrid API management solution used specifically for API protection and rate limits
Pros and Cons
  • "We use this solution for API rate limiting and for its security features against DDoS."
  • "The scalability of this solution could be improved. The volume which the API Management task service can handle needs to be improved. Cost wise, this solution could be optimized."
  • "This is not a scalable solution."

What is our primary use case?

We have been using this solution to protect our APIs and to decouple our APIs between the host versus the outside world. It operates as a gateway pattern in front of the APIs.

What is most valuable?

We use this solution for API rate limiting and for its security features against DDoS.

What needs improvement?

The scalability of this solution could be improved. The volume which the API Management task service can handle needs to be improved. Cost wise, this solution could be optimized.

For how long have I used the solution?


What do I think about the stability of the solution?

This is a stable solution.

What do I think about the scalability of the solution?

This is not a scalable solution. 

How are customer service and support?

The customer service and support for this solution is average. They have not been able to provide a solution to some of the challenges we have faced. 

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup is not complex as this is a PaaS-based solution.

What's my experience with pricing, setup cost, and licensing?

This is an expensive solution. 

What other advice do I have?

I would advise others to evaluate their volumes, nonfunctional requirements, and just check whether the NFR performance metrics of API Management has been met. Otherwise, better take a trade-off between, because we have gone through the hard path, tried everything using it, and then we have moved from API Management to Apigee.

I would rate this solution a seven out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
General Manager at HCL Technologies
Real User
Jul 20, 2022
Flexible, user-friendly, and has rich documentation and guides for configuration and usage
Pros and Cons
  • "What I like most about Microsoft Azure API Management is that it's flexible and user-friendly, and the solution also has rich documentation and guides available, so users can configure and use it."
  • "What would make Microsoft Azure API Management better are more APIs. They keep updating their APIs, but it would be better if the solution had more APIs for the services and more integration with other platforms."

What is our primary use case?

We use Microsoft Azure API Management for integration. We use it for managing, monitoring, and integrating with other systems, for example, for asset management and monitoring tools. If we want to integrate or enable monitoring and management, we use Microsoft Azure API Management.

What is most valuable?

What I like most about Microsoft Azure API Management is that it's flexible and user-friendly. The solution also has rich documentation and guides available, so users can configure and use it.

What needs improvement?

What would make Microsoft Azure API Management better are more APIs. They keep updating their APIs, but it would be better if the solution had more APIs for the services and more integration with other platforms.

For how long have I used the solution?

I've been using Microsoft Azure API Management for the last six to eight months.

What do I think about the scalability of the solution?

Microsoft Azure API Management is a scalable solution. You can customize it, and you can also use your scripts with it.

How was the initial setup?

The installation process for Microsoft Azure API Management was easy.

What's my experience with pricing, setup cost, and licensing?

I don't remember licensing information or costs for Microsoft Azure API Management.

What other advice do I have?

Microsoft Azure API Management is used by over a hundred development teams for developing solutions, including integrations. Currently, there's no plan to increase its usage.

I would recommend the solution to other people who want to start using it.

I would rate Microsoft Azure API Management eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Hocine Zaidi - PeerSpot reviewer
IT Manager at PTTEP
Real User
May 28, 2022
Smooth running solution with great Active Directory integration and wireless backup
Pros and Cons
  • "We're very satisfied with Azure API Management. We've had no issues with bugs, everything runs smoothly, and the connection between the cloud and the on-premise infrastructure was good."
  • "Azure API Management could be improved with better integration with all of Microsoft's tools."

What is our primary use case?

My primary use case is application monitoring.

How has it helped my organization?

We had all our Saas applications on the cloud, so it's easier to centralize everything in Azure, including configuration and maintenance. There's also no need to get another portal for maintenance on additional things, so we can monitor the issue directly.

What is most valuable?

The most valuable features are the Active Directory integration and wireless backup.

What needs improvement?

Azure API Management could be improved with better integration with all of Microsoft's tools. They should also provide basic cybersecurity tools in the package.

For how long have I used the solution?

I've been using this solution for two years.

What do I think about the stability of the solution?

Azure API Manager is stable.

What do I think about the scalability of the solution?

This solution is scalable.

How are customer service and support?

Microsoft's technical support is helpful, although there are some issues with time zones.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup was easy - it didn't take long, and the additional features were added normally.

What about the implementation team?

We implemented using an integrator.

What's my experience with pricing, setup cost, and licensing?

There are no additional costs above the main license.

What other advice do I have?

We're very satisfied with Azure API Management. We've had no issues with bugs, everything runs smoothly, and the connection between the cloud and the on-premise infrastructure was good. I would rate this solution nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Karthik-A - PeerSpot reviewer
Senior Manager at a tech vendor with 10,001+ employees
Real User
Top 20
May 25, 2022
Useful microservices, stable, but deployment could be better
Pros and Cons
  • "Microsoft Azure API Management is 90 to 99 percent scalable. We have three instances running in parallel."
  • "Microsoft Azure API Management's most valuable features are the microservices we used to use. They were API callers to receive communication with the network and building system, to complete the request. The response would be through the processing system."
  • "The cloud deployment of Microsoft Azure API Management could be better."

What is our primary use case?

I'm in the telecom domain and I have used Microsoft Azure API Management in cost and order management in the order process.

What needs improvement?

Microsoft Azure API Management's most valuable features are the microservices we used to use. They were API callers to receive communication with the network and building system, to complete the request. The response would be through the processing system.

For how long have I used the solution?

I have been using Microsoft Azure API Management for approximately one year.

What do I think about the stability of the solution?

Microsoft Azure API Management is stable.

What do I think about the scalability of the solution?

Microsoft Azure API Management is 90 to 99 percent scalable. We have three instances running in parallel.

We have approximately 500 to 800 internal users using this solution with three applications in operation.

We do not have plans to increase usage.

How are customer service and support?

We have not contacted technical support. We have our own team.

How was the initial setup?

The cloud deployment of Microsoft Azure API Management could be better.

What about the implementation team?

Our team of 14 to 15 members implements and supports the solution.

What other advice do I have?

I would recommend this solution to others.

I rate Microsoft Azure API Management a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft Azure API Management Report and get advice and tips from experienced pros sharing their opinions.
Updated: July 2026
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API Management
Buyer's Guide
Download our free Microsoft Azure API Management Report and get advice and tips from experienced pros sharing their opinions.