We primarily use the solution for MDM management.
IT Manager at Olympus Global
Easy to use and simple to set up but could offer lower pricing
Pros and Cons
- "The solution is very simple to set up."
- "The pricing is average. It could be lower."
What is our primary use case?
What is most valuable?
We primarily use the solution for application deployment. It is very easy to use.
The solution is very simple to set up.
It is stable and reliable.
The solution can scale.
Pricing is moderate.
What needs improvement?
So far, it has been good. We haven't used it for that long and haven't had any issues.
The pricing is average. It could be lower.
There are still some improvements that could be leveraged in the future to make it even better.
The response time could be better.
For how long have I used the solution?
We've used the solution for about one year. We've used it quite often.
Buyer's Guide
Microsoft Azure App Service
September 2025

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What do I think about the stability of the solution?
This is a stable, reliable product. We haven't had issues. There are no bugs or glitches, and it doesn't crash or freeze. I'd rate stability ten out of ten.
What do I think about the scalability of the solution?
We have 600 people using the solution.
It is a scalable product. I'd rate scalability ten out of ten.
How are customer service and support?
I've never contacted technical support. I'm not sure how helpful they would be.
Which solution did I use previously and why did I switch?
I did not previously use a different solution. We chose this solution to help improve the daily management of mobile users.
How was the initial setup?
The initial setup and implementation have been quite straightforward. It is not complex. I'd rate the ease of setup ten out of ten. It's very easy.
The deployment process was very good. It took maybe a few hours, including lead time.
We have 500 people deploying and maintaining the solution.
What was our ROI?
We've witnessed ROI while using the solution. It's worth the purchase.
What's my experience with pricing, setup cost, and licensing?
The pricing is decent. It's not overly expensive. I'd rate the affordability five out of ten. The pricing is average.
Which other solutions did I evaluate?
We may have looked at other options as well. We did also look into Office 365.
What other advice do I have?
We are end-users and customers.
I'd rate the solution six out of ten.
It's useful for companies that use iPads.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Cloud Engineer at Tek Experts
Can run a function faster and more frequently, is easy to utilize, and only requires minimal setup
Pros and Cons
- "I've used Microsoft Azure App Service quite a lot, and what I like best about it is that it's a serverless HAM, which is a feature that can run a function, a single function, but faster and more frequently without needing any other assistance. This has been what I found most valuable in Microsoft Azure App Service, the serverless option that's very easy to utilize, and you only need a minimal setup to use this and to enjoy the functionalities required, so the solution gives me a lot of comfort whenever I'm using it."
- "Customers love it when a solution is affordable, but with Microsoft Azure App Service, you can start and stop it, and when you stop it, it won't be reachable and it won't be available, yet you're still being charged for it. You'll still be charged even if the solution isn't accessible because Microsoft Azure App Service runs on a shared virtual machine that keeps on running, so if there's a way to work this out, it'll be a great improvement to only pay for what you use. The solution should have no hidden cost and no extra charge when it's stopped. This is what needs improvement in Microsoft Azure App Service."
What is our primary use case?
My use case for Microsoft Azure App Service is to deploy web solutions faster and easier online. Rather than setting up my servers and worrying about the need to set up the infrastructure, the OS, and the run time, I use Microsoft Azure App Service for faster deployment and to get my solutions to the market at a faster rate.
What is most valuable?
I've used Microsoft Azure App Service quite a lot, and what I like best about it is that it's a serverless HAM, which is a feature that can run a function, a single function, but faster and more frequently without needing any other assistance. This has been what I found most valuable in Microsoft Azure App Service, the serverless option that's very easy to utilize, and you only need a minimal setup to use this and to enjoy the functionalities required, so the solution gives me a lot of comfort whenever I'm using it.
What needs improvement?
Customers love it when a solution is affordable, but with Microsoft Azure App Service, you can start and stop it, and when you stop it, it won't be reachable and it won't be available, yet you're still being charged for it.
You'll still be charged even if the solution isn't accessible because Microsoft Azure App Service runs on a shared virtual machine that keeps on running, so if there's a way to work this out, it'll be a great improvement to only pay for what you use. The solution should have no hidden cost and no extra charge when it's stopped. This is what needs improvement in Microsoft Azure App Service.
For how long have I used the solution?
I've been using Microsoft Azure App Service for four years now, but professionally, this is my second year to use it.
What do I think about the stability of the solution?
Microsoft lives up to its word. For example, the SLA it promised is 99.7%, and to the best of my knowledge, Microsoft Azure App Service has been able to reach that percentage without any global outage from any of the services and underlying infrastructure that power it. The solution is available 100% throughout its lifetime.
What do I think about the scalability of the solution?
Microsoft Azure App Service is very scalable, and it's built in such a way that it encourages flexibility in scaling. You can grow from a single instance to thirty instances, and you can increase from 5GB RAM to over 30GB RAM.
Microsoft Azure App Service is designed so you can start small and expand as your customer base grows. It's built around that ideology and it's been living up to that ideology. The solution is defined scalability-wise, and it's practical in both approach and usage.
How was the initial setup?
The setup for Microsoft Azure App Service is very straightforward. All you have to do is navigate to the portal, search for the App Services, curate one, give it a name, select a location, region, and resource group, then customize the number of RAM you want. Do you want a disk to be attached to it? Do you want to do some modern networking parameters which are not requirements?
The basic requirements for setting up Microsoft Azure App Service are very straightforward, so anyone who can power his computer can get started with.
You also have several deployment options to choose from for Microsoft Azure App Service which would make life easy. You can deploy from your existing repository, or you can upload your code directly, so for me, the setup is quite easy for the solution.
How long Microsoft Azure App Service deployment usually takes depends on the content, specifically the size of the content you want to deploy to it. At most, if you have a one-page website, the solution takes less than five minutes to deploy, which is quite fast, so you can get your sites up and running in less than twenty minutes with the setup and deployment, so the process is considerably okay.
What's my experience with pricing, setup cost, and licensing?
The pricing for Microsoft Azure App Service is per hour, and you're billed per hour, and it depends on the plan you're using. Each plan can host up to a minimum of four to eight applications at a time, so the pricing is quite okay with how I use Microsoft Azure App Service currently, but with the little testing I've done, I saw that some other regions tend to be costlier than others. If the same SLE is delivered for all services, there should be a way to make the prices parallel across regions. Having more transparent pricing for Microsoft Azure App Service would give customers more comfort.
What other advice do I have?
Microsoft Azure App Service can be used by a lot of people, but either the cloud engineer or the infrastructure engineer should be in charge of it because the solution relates to a lot of infrastructures and other resources such as storage, databases, networking, firewalls, and it can even relate to APIs and other resources outside the cloud environment. A lot of people can work on Microsoft Azure App Service, but it's best handled by the cloud engineer who has an understanding of how to implement the relationship with other resources.
I've worked on Microsoft Azure App Service for four years, and I have enough experience to orchestrate, manage, and maintain it.
My advice to anyone looking to use Microsoft Azure App Service is that you should try it and see the power of getting your applications out at a faster rate. It can get your application to speed up in less than twenty minutes, and it can handle between thirty to fifty thousand users at a time. You can try Microsoft Azure App Service while you're starting, then you can keep scaling until you need more resources or more solutions that can help you with your workload. Try Microsoft Azure App Service out, so you can see for yourself what it can give you. This is the best way to enjoy its features and benefits.
My rating for Microsoft Azure App Service is nine out of ten.
My company is a partner of Microsoft Azure App Service.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Buyer's Guide
Microsoft Azure App Service
September 2025

Learn what your peers think about Microsoft Azure App Service. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
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Cloud Solutions Architect at UGL
Helpful automated deployment, high availability, and low maintenance
Pros and Cons
- "The most beneficial aspect of Microsoft Azure App Service is its automated DevOps deployment, which includes configurations that ensure secure connections to key vault and database resources."
- "Extended uptime and improved speed would be beneficial for both development purposes and the free tier of the service. Currently, the uptime is limited to a few hours per day, which could be increased to provide more continuous and efficient usage."
What is our primary use case?
I am using Microsoft Azure App Service for running web applications.
What is most valuable?
The most beneficial aspect of Microsoft Azure App Service is its automated DevOps deployment, which includes configurations that ensure secure connections to key vault and database resources.
What needs improvement?
Extended uptime and improved speed would be beneficial for both development purposes and the free tier of the service. Currently, the uptime is limited to a few hours per day, which could be increased to provide more continuous and efficient usage.
For how long have I used the solution?
I used Microsoft Azure App Service within the last 12 months.
What do I think about the stability of the solution?
Microsoft Azure App Service is highly stable.
I rate the stability of Microsoft Azure App Service a ten out of ten.
What do I think about the scalability of the solution?
The solution is scalable.
We have approximately 20 people using the solution.
Microsoft Azure App Service offers multiple tiers that can be scaled out as per the specific requirements of the developer or team. Choosing the appropriate tier depends on the performance and load requirements of the website.
I rate the scalability of Microsoft Azure App Service an eight out of ten.
How are customer service and support?
Often, the team responsible for supporting a particular solution may have biases towards it and may encourage customers to use it, even if it may not be the optimal solution for their needs. Additionally, the support attempt to upsell solutions that are not desired.
I rate the support of Microsoft Azure App Service an eight out of ten.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I have previously used WebLogic, Tomcat, Red Hat, and JBoss. There are a lot of application servers, which we used to run on-premise. We switched from these solutions to a cloud offering. Many companies are moving to the cloud.
How was the initial setup?
The initial setup of Microsoft Azure App Service is straightforward and easy. It is helpful to read the documentation. It takes a few minutes to deploy.
I rate Microsoft Azure App Service an eight out of ten.
What about the implementation team?
One person is able to do the deployment.
What was our ROI?
We received a return on investment using Microsoft Azure App Service.
What's my experience with pricing, setup cost, and licensing?
As you move up the license tiers it becomes expensive.
I rate the price of Microsoft Azure App Service a seven out of ten.
What other advice do I have?
The solution requires one person for maintenance. Some of their responsibilities are updating the code and deploying the web app.
If you need to quickly set up and run an application without incurring any setup costs, this is the way to go. With this approach, you don't need to install or run anything on-premise. Simply create the application and start using it - the setup process is straightforward and fast.
I rate Microsoft Azure App Service a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
DIRECTOR'S CHANGE OF PARTICULARS at CodeOneMedia
A stable solution that provides vertical and horizontal scaling and works much better with dot net applications
Pros and Cons
- "The most valuable features of Microsoft Azure App Service are its vertical and horizontal scaling, along with its ability to throw a docker image."
- "Microsoft Azure App Service needs some improvement in the scaling area."
What is most valuable?
The most valuable features of Microsoft Azure App Service are its vertical and horizontal scaling, along with its ability to throw a docker image.
What needs improvement?
Microsoft Azure App Service needs some improvement in the scaling area. The solution should also be able to easily host apps that don't have an HTML front end.
For how long have I used the solution?
I have been using Microsoft Azure App Service for ten years.
What do I think about the stability of the solution?
I rate Microsoft Azure App Service ten out of ten for stability.
What do I think about the scalability of the solution?
Around 1,000 users use Microsoft Azure App Service in our organization.
I rate Microsoft Azure App Service a nine out of ten for scalability.
How was the initial setup?
The solution's initial setup is pretty simple. I rate Microsoft Azure App Service an eight out of ten for the ease of its initial setup.
What about the implementation team?
Microsoft Azure App Service's deployment is very quick and could take minutes since it is on an app-by-app basis. The solution's deployment requires minimal staff.
What's my experience with pricing, setup cost, and licensing?
I rate Microsoft Azure App Service a seven out of ten for pricing.
Which other solutions did I evaluate?
Before choosing Microsoft Azure App Service, we evaluated AWS. Ultimately, we decided to go with Microsoft Azure App Service because it natively works much better with dot net applications than AWS. Not that AWS does it badly, but Microsoft Azure App Service is much more up-to-date.
What other advice do I have?
Microsoft Azure App Service is deployed on-cloud in our organization.
I advise users to think about the types of applications they want to host on the cloud and adapt it for the cloud instead of doing a lift and shift.
Overall, I rate Microsoft Azure App Service an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Chief Executive Officer at PROJECT MOONSHOT
Beneficial application grouping, highly reliable, and effective autoscaling
Pros and Cons
- "The most valuable feature of Microsoft Azure App Service is autoscaling and resource grouping. Additionally, the integration works well, it is easy to do."
- "Microsoft Azure App Service has a lot of complexity because there are a lot of options and functionality. It is simple to become confused, there are many technical elements to learn before you can utilize the solution. If they could make the solution easier to use it would be a benefit."
What is our primary use case?
We are using Microsoft Azure App Service in systems, such as government, credit loan, and app services.
What is most valuable?
The most valuable feature of Microsoft Azure App Service is autoscaling and resource grouping. Additionally, the integration works well, it is easy to do.
What needs improvement?
Microsoft Azure App Service has a lot of complexity because there are a lot of options and functionality. It is simple to become confused, there are many technical elements to learn before you can utilize the solution. If they could make the solution easier to use it would be a benefit.
In an upcoming release, mobile device usage could be a better experience.
For how long have I used the solution?
I have been using Microsoft Azure App Service for approximately five years.
What do I think about the stability of the solution?
The solution is highly stable.
I rate the stability of Microsoft Azure App Service a ten out of ten.
What do I think about the scalability of the solution?
With all the deployments we have in many companies there are only a few users that use it.
I rate the scalability of Microsoft Azure App Service a nine out of ten.
How was the initial setup?
The initial setup of Microsoft Azure App Service is simple.
What's my experience with pricing, setup cost, and licensing?
The price of the support could improve. It is expensive.
I rate the price from Microsoft Azure App Service a one out of ten.
Which other solutions did I evaluate?
I did compare this solution with Amazon AWS and Amazon and Amazon EC2. They are all comparable solutions. What stands out the most in Microsoft Azure App Service is the speed. Selecting the best solution will also depend on the use case.
What other advice do I have?
We utilize Azure Cosmos DB, which has a distinct architecture compared to other services. Initially, we were concerned about the high costs associated with it since every document incurs charges due to Azure's containerization of every collection. However, we discovered that running it in a single container eliminates this cost.
I rate Microsoft Azure App Service a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical Lead at a tech services company with 1,001-5,000 employees
A multi-tenant environment where customers can load and run applications
Pros and Cons
- "The most valuable feature is the ability to scale the application."
- "The outbound connectivity is not great."
What is our primary use case?
Our primary use case for this solution is hosting web applications which can be Linux or Windows-based. Microsoft Azure App Service is a multi-tenant environment where customers can load and run the application. It is similar to a platform as a service.
What is most valuable?
The most valuable feature is the ability to scale the application. It scales dynamically and comes with two features. If you can find a fabulous feature in the Azure Functions app, it allows you to scale, so you don't need to worry about manually scaling or setting any scaling parameters. Then it automatically does the scaling on its own.
The other feature comes with VNet integration. So we can connect the Microsoft Azure App Service to a VNet so that it can privately communicate with other resources within Azure with a private IP. It also comes with the CDN feature, which can automatically load in some of your configuration files and use it instead of going back to storage to pick that up. It also has awesome features like backup, so you don't need to set up a recovery service, as it automatically does that. So you can back up the existing state of your application in case of any loss. In a nutshell, it has dynamic tools.
What needs improvement?
The outbound connectivity is not great but can be improved because, on virtual machines, the Microsoft Azure App Service uses four or five outbound IPs. So basically, if you want to communicate with an external source, you can use outbound IPs. For example, you must whitelist the outbound IP when communicating with an SQL database externally. However, because it's a multi-tenant environment and other customer applications are being shared on a skills tab, there are always limitations in the smart port. So each customer has a particular allocated smart port, which they should exhaust. It helps to work with the code. Regardless of features like a firewall where they have a hub and an environment they have features like a front door which can increase the smart port's limits to about 64,000. Hence, it will be good to have one IP without needing to add any other infrastructure.
Additionally, they can improve scaling the typical environment in terms of scalability. I believe the limit for the multi-tenant environment is about 20 to 30 maximum on the PV3. So if they can increase that, other than having these significant scaling limits for the Microsoft Azure App Service environment, which is about 200, that will also help.
Also, dedicating one outbound IP for App Service will go a long way.
For how long have I used the solution?
We have been using this solution for approximately three years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
They have a good support team. We don't think the front-end support is of concern because the front end has to talk to the internal respective application engineering team. Sometimes the core platform issues may take about two months or more. They can answer your queries, and they can help you do investigations.
Additionally, depending on your support package, if you have a premium plan, you get the best because you have support engineers who are intelligent. But you get different services with the pro-direct support plan. There's miscommunication between the front end and the application engineering team. I think that's something that they need to improve. On a premium plan, you get excellent support. I rate support for pro-direct a six out of ten and premium support an eight out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is easy. You can set it up through the portal, a template, or Terraform. It integrates with other features like Docker so if you have your image in Docker Hub or ECR, you can select the image, and it pulls those images in and runs your application.
It has many features, and other deployment methods like Bitbucket, FTP, DevOps, and GitLab can integrate these things into Microsoft Azure App Service. It is easy to set up because you don't need to start building servers. We also don't need to complete any maintenance.
What's my experience with pricing, setup cost, and licensing?
The price of this solution is competitive. It works as an App Service plan so you can have multiple App Services that are part of a plan. So, for example, you can have about 10 App Services in an App Service plan. It's like a VM, where you have different applications running and you are not charged for all of the applications. However, you are being charged for the plan, so I think it's worth having that setup. At the same time, you need to plan how your costs will be and their ranges of variations. As we call it, SKU is where you can easily factor in so it is okay in terms of price.
One of the best products is the Functions app, which comes with serverless computing in the sense that it gives you about a million transactions for free every month. That is one of the cheapest. So you don't need to worry about how long your function triggers, just that if it scales more than that and performs more transactions, you get charged for it. The exact cost depends on the SKUs.
What other advice do I have?
I rate the solution an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
IT Professional at Tecnológico de Costa Rica
A good app development tool that is easy to use, but requiring a lot of improvement in its technical support
Pros and Cons
- "Enroll in some kind of formal training, not from Microsoft, but from a partner, and keep up with the change because the Azure platform changes a lot."
- "I would like to see some significant improvement in the technical support provision for this solution."
What is our primary use case?
I use this solution to learn about the application development technology and platform and be able to recommend it to my employer.
How has it helped my organization?
I'ts not being used yet.
What is most valuable?
I particularly appreciate that this is a very straightforward and easy solution to use.
What needs improvement?
I would like to see some significant improvement in the technical support provision for this solution.
For how long have I used the solution?
I have been working with this solution for around six months.
What do I think about the stability of the solution?
I have found this to be a mostly stable solution during my time using it.
What do I think about the scalability of the solution?
This is a very easily scalable solution with practically unlimited growth potential.
How are customer service and support?
The technical support for this solution is terrible. I regularly experience delays in response times when I raise and issue, and have often had occasions when no response at all has been given.
How would you rate customer service and support?
Negative
How was the initial setup?
The initial setup of this solution is very straightforward.
What about the implementation team?
I implemented this solution myself, as it is for personal use.
What other advice do I have?
I would recommend that potential users of this solution enroll in some kind of formal training, perhaps from a Microsoft partner. They should also be prepared to keep up with the regular changes applied to this platform.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Practice Director - Microsoft & Opensource at GyanSys Inc.
Simple setup, scalable, and reliable
Pros and Cons
- "The stability of Microsoft Azure App Service is good."
- "Microsoft Azure App Service could improve by having better integration with on-premise solutions."
What is our primary use case?
Microsoft Azure App Service is primarily used to host web-based applications.
What needs improvement?
Microsoft Azure App Service could improve by having better integration with on-premise solutions.
For how long have I used the solution?
I have been using Microsoft Azure App Service for approximately five years.
What do I think about the stability of the solution?
The stability of Microsoft Azure App Service is good.
What do I think about the scalability of the solution?
Microsoft Azure App Service is scalable.
We have customers with 20,000 employees and others with 100,000 employees using this solution.
How are customer service and support?
The support from Microsoft Azure App Service has been supporting my clients.
How was the initial setup?
The setup of Microsoft Azure App Service is easy. The Microsoft Azure App Service can be created within seconds.
What's my experience with pricing, setup cost, and licensing?
The cost of the solution is based on usage. It is less expensive than other solutions.
What other advice do I have?
I would recommend this solution to others.
I rate Microsoft Azure App Service a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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