We are using Microsoft Azure App Service in systems, such as government, credit loan, and app services.
Chief Executive Officer at a educational organization with 11-50 employees
Beneficial application grouping, highly reliable, and effective autoscaling
Pros and Cons
- "The most valuable feature of Microsoft Azure App Service is autoscaling and resource grouping. Additionally, the integration works well, it is easy to do."
- "Microsoft Azure App Service has a lot of complexity because there are a lot of options and functionality. It is simple to become confused, there are many technical elements to learn before you can utilize the solution. If they could make the solution easier to use it would be a benefit."
What is our primary use case?
What is most valuable?
The most valuable feature of Microsoft Azure App Service is autoscaling and resource grouping. Additionally, the integration works well, it is easy to do.
What needs improvement?
Microsoft Azure App Service has a lot of complexity because there are a lot of options and functionality. It is simple to become confused, there are many technical elements to learn before you can utilize the solution. If they could make the solution easier to use it would be a benefit.
In an upcoming release, mobile device usage could be a better experience.
For how long have I used the solution?
I have been using Microsoft Azure App Service for approximately five years.
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January 2026
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What do I think about the stability of the solution?
The solution is highly stable.
I rate the stability of Microsoft Azure App Service a ten out of ten.
What do I think about the scalability of the solution?
With all the deployments we have in many companies there are only a few users that use it.
I rate the scalability of Microsoft Azure App Service a nine out of ten.
How was the initial setup?
The initial setup of Microsoft Azure App Service is simple.
What's my experience with pricing, setup cost, and licensing?
The price of the support could improve. It is expensive.
I rate the price from Microsoft Azure App Service a one out of ten.
Which other solutions did I evaluate?
I did compare this solution with Amazon AWS and Amazon and Amazon EC2. They are all comparable solutions. What stands out the most in Microsoft Azure App Service is the speed. Selecting the best solution will also depend on the use case.
What other advice do I have?
We utilize Azure Cosmos DB, which has a distinct architecture compared to other services. Initially, we were concerned about the high costs associated with it since every document incurs charges due to Azure's containerization of every collection. However, we discovered that running it in a single container eliminates this cost.
I rate Microsoft Azure App Service a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Group Chief Technology Officer at a university with 10,001+ employees
It's a one-stop shop, but the pricing could be more transparent
Pros and Cons
- "I'm a decision-maker, not a technician. From my perspective, the most significant advantage is that Azure is a one-stop shop. Everything we needed was included in the Microsoft Agreement. During COVID, it was the most convenient and most straightforward decision."
- "I want more transparency in billing. It would be better if we could understand and control the billing to customize it. Also, Microsoft should provide more guidance about the widgets and subsets of various products. The Microsoft portfolio is so huge that it's sometimes difficult to choose the correct option. There's always a chance we are paying more than necessary."
What is our primary use case?
We use Azure App Service for several web services and websites hosted on the Azure cloud. It was a COVID-driven decision because we serve hundreds of colleges and schools that are part of our industry. All the services hosted in-house had to be scaled and made accessible over the cloud. Azure was the easiest available option at that time. We have around 80,000 users on our Azure Cloud applications and about three admins.
What is most valuable?
I'm a decision-maker, not a technician. From my perspective, the most significant advantage is that Azure is a one-stop shop. Everything we needed was included in the Microsoft Agreement. During COVID, it was the most convenient and most straightforward decision.
Now, we are reevaluating all the hosting post-COVID and realigning our strategy. Initially, our main concern was ensuring business continuity and remote work.
What needs improvement?
I want more transparency in billing. It would be better if we could understand and control the billing to customize it. Also, Microsoft should provide more guidance about the widgets and subsets of various products. The Microsoft portfolio is so huge that it's sometimes difficult to choose the correct option. There's always a chance we are paying more than necessary.
For how long have I used the solution?
We have been using Azure App Service for about two years ago.
What do I think about the stability of the solution?
Azure App Service is a stable product, but we're reevaluating everything with an eye toward achieving the optimum utilization of various platforms. I believe there is still a lot of room for optimization compared to how we are using it today. In the future, we'll be more selective about which services we will use on Azure Cloud and other clouds. We are moving toward a private and hybrid cloud setup.
How was the initial setup?
It is quick and easy to establish anything on the public cloud these days. I had no problem provisioning and creating machines. We have ample technical resources, so it was all straightforward for us.
What's my experience with pricing, setup cost, and licensing?
The cost requires a lot of monitoring to ensure it doesn't go through the roof. Azure is expensive, and the pricing isn't transparent relative to other options on the market.
We are reevaluating each application to optimize our hosting. It isn't one size fits all. I don't think will be hosted on Azure, AWS, or Google Cloud. We will mix and match based on orchestration requirements and requirements, traffic loads, etc.
What other advice do I have?
I rate Microsoft Azure App Services seven out of 10. To use the product, you need to be trained in Microsoft solutions because they all work closely together, though they are compatible with the other services. However, Azure does have a high density of Microsoft-native products. If a person does not have a strong background in Microsoft products, they will struggle initially. It will be easier with some foundational knowledge.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft Azure App Service
January 2026
Learn what your peers think about Microsoft Azure App Service. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
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Head of Security Operations at a comms service provider with 1,001-5,000 employees
Lets you manage security more efficiently, and supports multiple frameworks, but has limited multi-language support and integration
Pros and Cons
- "What I found most valuable in Microsoft Azure App Service is that it's a PaaS. I also like that it supports Docker and multiple frameworks so that you can work on Java, Ruby on Rails, PHP, and Python."
- "Limited integration is an area for improvement in Microsoft Azure App Service. Another area for improvement in the platform is multi-language support."
What is our primary use case?
We're working on the premium, dynamic, and standard price sharing on Microsoft Azure App Service, and most of our APIs are hosted on Microsoft Azure App Service. We're also using the platform for API calls and security management.
We're not currently using Microsoft Azure App Service for any static web. We have a lot of API calls daily that try to access services because our applications are interconnected with either Coupa or Microsoft Dynamics 365.
What is most valuable?
What I found most valuable in Microsoft Azure App Service is that it's a PaaS.
I also like that it supports Docker and multiple frameworks so that you can work on Java, Ruby on Rails, PHP, and Python.
Another valuable feature of Microsoft Azure App Service is DevOps optimization.
The platform also has connectors and supports on-premise servers, including the IIS server. Microsoft Azure App Service is helpful when my company needs to do some API configurations with SaaS and IIS. However, it still depends on the use case.
I also find Microsoft Azure App Service templates valuable because of their compatibility with WordPress, Joomla, and Drupal.
Microsoft Azure App Service also gives you access to the Azure Marketplace, which helps my company work on Azure functions.
I also like that the platform allows you to have a serverless environment for codes you can run from the server side.
I find Microsoft Azure App Service secure, which is another pro. You can go for the newest security protocol version, TLS 1.2 because TLS 1.0 and 1.1 have depreciated. Microsoft Azure App Service lets you efficiently manage security via private and public key certificates.
Overall, my company had an excellent experience with Microsoft Azure App Service regarding serverless configuring, serverless environments for websites, API calls, and microservices.
What needs improvement?
Limited integration is an area for improvement in Microsoft Azure App Service.
Another area for improvement in the platform is multi-language support. That still needs to be added because, at the moment, my team still has to work on specific Python languages whenever the API calls need to be configured.
The pricing tier for Microsoft Azure App Service also has room for improvement because it significantly varies. For example, you have premium and dynamic pricing, and people on P2 should be offered dynamic pricing or the high-priced tier on offer could still be worked on.
I want a lifecycle pipeline feature, similar to Azure Pipelines from Microsoft Azure App Service. For example, when configuring the pipelines, I should be able to configure the cloud security posture for a specific deployment. By default, there should be a prebuilt cloud security option that can be configured before moving into the production environment.
Microsoft Azure App Service should also give you a clue regarding the risks. It would be best if you didn't have to connect to other modules because that wouldn't be as beneficial to platform users, mainly because Microsoft Azure App Service has a lot of security development kits.
For how long have I used the solution?
We've been working with Microsoft Azure App Service for three to four years. We're still using it.
What do I think about the stability of the solution?
Microsoft Azure App Service is a PaaS, so it's pretty stable.
In the past three or four years, my company deployed it with Coupa and Microsoft Dynamics 365, yet I haven't seen any outages.
Microsoft Azure App Service is a Microsoft service, so it has 99.99% stability. I haven't seen any service-related issues from it.
What do I think about the scalability of the solution?
Microsoft Azure App Service is scalable, so if you want to utilize it more, you can go for the recommended price tier. What's best about the platform cost-wise is its detection feature, which tells you if your utilization isn't high in terms of memory, so that advisory helps you manage cost. You'll get a recommendation on which Microsoft Azure App Service module to use.
You'll also find it easy to decide whether to scale up or down for the production or if you need to create an isolated environment.
How are customer service and support?
My company is a gold customer of Microsoft Azure App Service, so Microsoft provides premium technical support. It depends on the issue. For example, if my team has a P1 problem, support will call immediately. The support provided is similar to Cisco Smart Net, where support is very supportive, and it's especially recommended if you have a critical issue and your environment is down.
Which solution did I use previously and why did I switch?
Apart from Microsoft Azure App Service, my company also uses the AWS serverless API solution, Amazon API Gateway, where microservices and risk APIs run. It's used side by side with Microsoft Azure App Service. As I belong to the security team, I'd always prefer Microsoft Azure App Service because it's pretty systematic, and Microsoft does checks and balances.
If you go for Amazon API Gateway, it's cheap and can give you different configurations. However, it's pretty tricky, security-wise, because you still have to enable a couple of new services for security. You cannot manage security easily on Amazon API Gateway. You still have to configure Security Hub and GuardDuty. It's tricky regarding security and data ingestion of logs because you still need to send that to Amazon CloudWatch directly.
I'm not as comfortable with Amazon API Gateway, which is another reason I prefer Microsoft Azure App Service; However, Microsoft Azure App Service is expensive, but I understand that because of its structure, schematics, easy management, and better security. It's secure by default with security-by-design parameters, and Microsoft would manage significant areas.
How was the initial setup?
The initial setup for Microsoft Azure App Service isn't that complex, but it still depends on experience. It's a basic deployment where you define the subscription and the resources you need to connect, depending on how you connect further. For example, you need to configure the code or container or contain it as a static web. Then, you can choose operating systems, such as Linux or Windows, and select the region.
If you need to connect Microsoft Azure App Service to the GitHub repositories for DevOps, you can also connect it. It would be best if you then defined the networks, the monitoring, and the tags. You also define your application insights. For example, it could be a crown jewel app you will configure. You can also configure the detection, and the process is also straightforward to define, security-wise.
What's my experience with pricing, setup cost, and licensing?
Microsoft Azure App Service is an expensive platform, but it depends on the data ingestion. There's a pay-as-you-go plan and a savings plan for compute, but total costs depend on data ingestion and disk space.
For high performance, security, and isolation, Microsoft offers a disk space of 1 TB, with a pay-as-you-go price of $40 per hour, if I'm not mistaken, but that could be lower depending on your key account manager if I remember correctly.
You have options cost-wise. You either go with the standard service plan or the premium plan for Microsoft Azure App Service. If you go for the premium plan, it's expensive, but it depends on your risk appetite.
If you go for Amazon API Gateway or AWS, it would be cheaper, but what's your risk appetite, security-wise? You can still enjoy security from AWS, but that means enabling six modules, for example, Security Hub, GuardDuty, etc. Then, for data log ingestion, you still need to enable Amazon Kinesis Data Firehose, so that would make the costs more expensive.
In comparison, you can go for the premium Microsoft Azure App Service plan and enable the platform and services. The data will automatically be adjusted toward your Microsoft Sentinel account. You also don't need to procure Microsoft Defender for Cloud because, by default, Microsoft provides security.
Going for Microsoft Azure App Service also means that Microsoft Azure will also manage identity protection.
What other advice do I have?
I'm working on Microsoft Azure App Service, end-to-end security such as Amazon GuardDuty, and AWS Security Hub.
My company uses SQL services, AWS RDS, PaaS, and SaaS.
My team also works on all Microsoft Defender for Cloud, Azure WAF, Azure Network Watcher, and Azure Service Map modules.
My company works on endpoint security and related solutions, such as Microsoft Purview Compliance Manager and Microsoft Purview DLP.
Microsoft Azure App Service is a mobile development platform. It's a serverless environment.
My company has an interconnection with Microsoft Azure App Service, with API calls coming from the platform, so there's no specific user but a service account used by the company.
My rating for Microsoft Azure App Service is seven out of ten based on the features used within the company.
My company is a customer of Microsoft Azure App Service.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
DevOps Engineer at a computer software company with 51-200 employees
A user-friendly platform that streamlines the development and hosting of various web and mobile applications
Pros and Cons
- "The primary and standout feature is ease of deployment."
- "Having a surplus of tutorials from Microsoft, rather than relying solely on documentation or features from other sources like YouTube, can be beneficial."
What is our primary use case?
It simplifies the deployment of applications, including those built with technologies like .NET or UCS, making it particularly valuable for microservices applications. It streamlines the deployment process, allowing developers to easily deploy and manage their applications without requiring dedicated DevOps engineers.
What is most valuable?
The primary and standout feature is ease of deployment.
What needs improvement?
Having a surplus of tutorials from Microsoft, rather than relying solely on documentation or features from other sources like YouTube, can be beneficial.
What do I think about the stability of the solution?
It offers excellent stability capabilities.
What do I think about the scalability of the solution?
It offers configurability through the Azure portal. Adjusting resources such as CPU or memory is a straightforward process, making it easy to scale up or down based on your requirements. We manage multiple projects. Each project, whether it's a toll-free initiative or any other, typically involves three or four developers who contribute to the content and development processes.
What about the implementation team?
Deployment is a straightforward process: after coding, you package the application into a folder, compress it into a ZIP file, and execute a command line with the ZIP file's path. This command includes the ZIP file's location, and Azure App Service takes care of running the application and exposing it without any further complexities. I can handle the deployment on my own.
What's my experience with pricing, setup cost, and licensing?
The cost is reasonable.
What other advice do I have?
Overall, I would rate it eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Professional at a university with 1,001-5,000 employees
A good app development tool that is easy to use, but requiring a lot of improvement in its technical support
Pros and Cons
- "Enroll in some kind of formal training, not from Microsoft, but from a partner, and keep up with the change because the Azure platform changes a lot."
- "I would like to see some significant improvement in the technical support provision for this solution."
What is our primary use case?
I use this solution to learn about the application development technology and platform and be able to recommend it to my employer.
How has it helped my organization?
I'ts not being used yet.
What is most valuable?
I particularly appreciate that this is a very straightforward and easy solution to use.
What needs improvement?
I would like to see some significant improvement in the technical support provision for this solution.
For how long have I used the solution?
I have been working with this solution for around six months.
What do I think about the stability of the solution?
I have found this to be a mostly stable solution during my time using it.
What do I think about the scalability of the solution?
This is a very easily scalable solution with practically unlimited growth potential.
How are customer service and support?
The technical support for this solution is terrible. I regularly experience delays in response times when I raise and issue, and have often had occasions when no response at all has been given.
How would you rate customer service and support?
Negative
How was the initial setup?
The initial setup of this solution is very straightforward.
What about the implementation team?
I implemented this solution myself, as it is for personal use.
What other advice do I have?
I would recommend that potential users of this solution enroll in some kind of formal training, perhaps from a Microsoft partner. They should also be prepared to keep up with the regular changes applied to this platform.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Cloud Engineer at a tech services company with 1,001-5,000 employees
Can run a function faster and more frequently, is easy to utilize, and only requires minimal setup
Pros and Cons
- "I've used Microsoft Azure App Service quite a lot, and what I like best about it is that it's a serverless HAM, which is a feature that can run a function, a single function, but faster and more frequently without needing any other assistance. This has been what I found most valuable in Microsoft Azure App Service, the serverless option that's very easy to utilize, and you only need a minimal setup to use this and to enjoy the functionalities required, so the solution gives me a lot of comfort whenever I'm using it."
- "Customers love it when a solution is affordable, but with Microsoft Azure App Service, you can start and stop it, and when you stop it, it won't be reachable and it won't be available, yet you're still being charged for it. You'll still be charged even if the solution isn't accessible because Microsoft Azure App Service runs on a shared virtual machine that keeps on running, so if there's a way to work this out, it'll be a great improvement to only pay for what you use. The solution should have no hidden cost and no extra charge when it's stopped. This is what needs improvement in Microsoft Azure App Service."
What is our primary use case?
My use case for Microsoft Azure App Service is to deploy web solutions faster and easier online. Rather than setting up my servers and worrying about the need to set up the infrastructure, the OS, and the run time, I use Microsoft Azure App Service for faster deployment and to get my solutions to the market at a faster rate.
What is most valuable?
I've used Microsoft Azure App Service quite a lot, and what I like best about it is that it's a serverless HAM, which is a feature that can run a function, a single function, but faster and more frequently without needing any other assistance. This has been what I found most valuable in Microsoft Azure App Service, the serverless option that's very easy to utilize, and you only need a minimal setup to use this and to enjoy the functionalities required, so the solution gives me a lot of comfort whenever I'm using it.
What needs improvement?
Customers love it when a solution is affordable, but with Microsoft Azure App Service, you can start and stop it, and when you stop it, it won't be reachable and it won't be available, yet you're still being charged for it.
You'll still be charged even if the solution isn't accessible because Microsoft Azure App Service runs on a shared virtual machine that keeps on running, so if there's a way to work this out, it'll be a great improvement to only pay for what you use. The solution should have no hidden cost and no extra charge when it's stopped. This is what needs improvement in Microsoft Azure App Service.
For how long have I used the solution?
I've been using Microsoft Azure App Service for four years now, but professionally, this is my second year to use it.
What do I think about the stability of the solution?
Microsoft lives up to its word. For example, the SLA it promised is 99.7%, and to the best of my knowledge, Microsoft Azure App Service has been able to reach that percentage without any global outage from any of the services and underlying infrastructure that power it. The solution is available 100% throughout its lifetime.
What do I think about the scalability of the solution?
Microsoft Azure App Service is very scalable, and it's built in such a way that it encourages flexibility in scaling. You can grow from a single instance to thirty instances, and you can increase from 5GB RAM to over 30GB RAM.
Microsoft Azure App Service is designed so you can start small and expand as your customer base grows. It's built around that ideology and it's been living up to that ideology. The solution is defined scalability-wise, and it's practical in both approach and usage.
How was the initial setup?
The setup for Microsoft Azure App Service is very straightforward. All you have to do is navigate to the portal, search for the App Services, curate one, give it a name, select a location, region, and resource group, then customize the number of RAM you want. Do you want a disk to be attached to it? Do you want to do some modern networking parameters which are not requirements?
The basic requirements for setting up Microsoft Azure App Service are very straightforward, so anyone who can power his computer can get started with.
You also have several deployment options to choose from for Microsoft Azure App Service which would make life easy. You can deploy from your existing repository, or you can upload your code directly, so for me, the setup is quite easy for the solution.
How long Microsoft Azure App Service deployment usually takes depends on the content, specifically the size of the content you want to deploy to it. At most, if you have a one-page website, the solution takes less than five minutes to deploy, which is quite fast, so you can get your sites up and running in less than twenty minutes with the setup and deployment, so the process is considerably okay.
What's my experience with pricing, setup cost, and licensing?
The pricing for Microsoft Azure App Service is per hour, and you're billed per hour, and it depends on the plan you're using. Each plan can host up to a minimum of four to eight applications at a time, so the pricing is quite okay with how I use Microsoft Azure App Service currently, but with the little testing I've done, I saw that some other regions tend to be costlier than others. If the same SLE is delivered for all services, there should be a way to make the prices parallel across regions. Having more transparent pricing for Microsoft Azure App Service would give customers more comfort.
What other advice do I have?
Microsoft Azure App Service can be used by a lot of people, but either the cloud engineer or the infrastructure engineer should be in charge of it because the solution relates to a lot of infrastructures and other resources such as storage, databases, networking, firewalls, and it can even relate to APIs and other resources outside the cloud environment. A lot of people can work on Microsoft Azure App Service, but it's best handled by the cloud engineer who has an understanding of how to implement the relationship with other resources.
I've worked on Microsoft Azure App Service for four years, and I have enough experience to orchestrate, manage, and maintain it.
My advice to anyone looking to use Microsoft Azure App Service is that you should try it and see the power of getting your applications out at a faster rate. It can get your application to speed up in less than twenty minutes, and it can handle between thirty to fifty thousand users at a time. You can try Microsoft Azure App Service while you're starting, then you can keep scaling until you need more resources or more solutions that can help you with your workload. Try Microsoft Azure App Service out, so you can see for yourself what it can give you. This is the best way to enjoy its features and benefits.
My rating for Microsoft Azure App Service is nine out of ten.
My company is a partner of Microsoft Azure App Service.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Application Development Associate Manager at a tech services company with 10,001+ employees
A solution with great server management and helps improve performance.
Pros and Cons
- "We are able to do millions of things simultaneously."
- "The configuration is slow without understanding the systematic process."
What is our primary use case?
We use this product for integration and use a bidirectional approach. Some cases are created in service now, which are pushed to Salesforce. When an item is created in Salesforce, it is also created in ServiceNow which exposes some risk APIs. Those risk APIs are Salesforce, snow and sales group, but it's not enough for our portal because they need some customization, so we do it ourselves with function apps deployed over Azure. The function apps are forced through API and ServiceNow and application performance integration systems. These function apps are consumed by those APIs.
What is most valuable?
We are able to do millions of things simultaneously. Additionally, Azure maintains and manages the server, which is very helpful because we don't have to. The microservice architecture is also very good. Performance wise it is the best thing I have ever found.
What needs improvement?
The product could be improved by including crude operations. Previously, we provided it in the same application. However, when the operation went down, other operations also went down. This was one of the risks we had to overcome with this solution to avoid other operations being affected when one operation went down. With this resolved, the performance will be seamless because data can be handled simultaneously.
For how long have I used the solution?
We have been using this solution for the last six months. Microsoft Azure App Service has multiple plans and subscriptions. It provides access to certain subscriptions and specific profiles, fewer consumption plans and subscription premium plans. So when we work on logic or function apps, they provide certain resource groups. We can discuss certain logic and function apps when we have access to resource groups.
What do I think about the stability of the solution?
The solution is stable. Everything is organized. Additionally, access is provided to their help centres in case you face difficulty. When we had issues, we contacted them, and they made a ticket and resolved it.
What do I think about the scalability of the solution?
The solution is scalable. Approximately 50 to 100 people in different roles use this product in our company. However, I am unaware of the total amount of people that could be added to this product.
How are customer service and support?
Unfortunately, I cannot comment on our experiences with customer service and support at this time.
How was the initial setup?
The initial setup was easy. However, understanding the configuration was important because everything was very systematic. The configuration is slow without understanding the systematic process.
Deployment is fast, and it takes a few seconds to publish it. This often occurs in our application because we have to make changes, but not all of our staff are involved in deployment. We take 15 minutes from the client and 15 for testing, but it takes only two to three minutes to publish.
What's my experience with pricing, setup cost, and licensing?
There are several plans available for different licenses and costs. When using this product for the first time, it is essential to understand the type of scaling required, the kind of skills needed and the level of necessary tiers. For example, to keep services running for up to 24 hours, there is a charge, but if you want to have your app services running for 12 hours daily, there is a different charge. You can also purchase specific plans. In addition, there are different types of client packages. Therefore it is important to explore each package to find the one best suited for the task required. We suggest using this product, which is helpful because it improves performance and loading times.
Which other solutions did I evaluate?
We chose this product because it has several plans, including consumption plans. My company will not have to worry about maintaining server systems. Hence, we only have to perform a daily routine after deploying and maintaining the service. Our company handed these tasks to Azure. Microsoft Azure takes care of our content application, including when to turn it off. We pay for these services, which saves us the pain of managing them. This is very important when using Microsoft Azure.
What other advice do I have?
I rate this solution a ten out of ten. It is a very good solution that improves our performance. However, it would be helpful to include flow diagrams via logic apps in the next release.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Executive Director at a tech services company with 1-10 employees
Integrates well with Microsoft infrastructure and developer solutions
Pros and Cons
- "One valuable feature of Azure App Service for us is its integration with Azure DevOps, which we heavily rely on in our development process."
- "In terms of improvement, the technical support could be better."
What is our primary use case?
We use Azure App Service for both app development and deployment. Sometimes, we use it for testing, and we also have several products running in production on the platform.
What is most valuable?
One valuable feature of Azure App Service for us is its integration with Azure DevOps, which we heavily rely on in our development process. It is user-friendly once you understand how it works, although getting to that point can be a challenge. Additionally, Azure App Service offers excellent integration with Microsoft infrastructure and developer solutions.
What needs improvement?
In terms of improvement, the technical support could be better.
For how long have I used the solution?
I have been working with Microsoft Azure App Service for almost six years.
What do I think about the stability of the solution?
We have faced reliability issues due to configuration issues on our end, not the technology itself. While Azure App Service provides information on problems, sometimes it is not sufficient, and resolving issues can be time-consuming.
What do I think about the scalability of the solution?
In terms of scalability, we haven't encountered any issues with Azure App Service.
How are customer service and support?
The support I have received, mostly from individuals in India, hasn't been very helpful. They tend to send long emails with lots of links, which often don't directly address my specific issue. This can be frustrating and time-consuming, as it doesn't efficiently solve the problem at hand. Azure App Service might offer better support with higher-priced plans, but those might be too costly for smaller external companies like ours. I would rate the support as a three out of ten.
How would you rate customer service and support?
Negative
Which solution did I use previously and why did I switch?
I have used SolarWinds along with Azure App Service for web application development.
How was the initial setup?
Installing Azure App Service has been challenging at times. Whether deploying through Azure pipelines or directly from Azure, the process can be time-consuming due to configuration complexities. We have encountered instances where resolving issues took days or even two to three weeks to complete the deployment.
What's my experience with pricing, setup cost, and licensing?
Microsoft offers various pricing plans and licensing options, which initially seem reasonable, especially for small companies like ours. However, as we grow, the pricing can become less flexible. We pay for Azure monthly, while some licenses, like the Action Pack, are paid annually.
What other advice do I have?
Overall, I would rate Azure App Service as an eight out of ten. It is a good tool but could be more user-friendly.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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Updated: January 2026
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- When evaluating Mobile Development Platforms, what aspect do you think is the most important to look for?
- What do you look for in a mobile development platform?
- What mobile development platform do you recommend?
- Do you recommend Appium?
- Why is Mobile Development Platforms important for companies?






















