Our clients use Microsoft Azure App Service for running their websites. The tool also has Azure Functions, which work in coordination with App Service. Azure Functions and Azure Logic Apps are different objects in Azure, but they all work together. I don't know details about how Microsoft Azure App Service works.
Architect at a tech vendor with 5,001-10,000 employees
With features like auto-scaling and SSL integration, the tool also offers stability at an affordable price
Pros and Cons
- "Some of the features I found valuable are auto-scaling, SSL integration, cost-effectiveness, and the certificates provided by Microsoft Azure App Service."
- "When trying to scale up, it has a limitation, specifically an upper limitation. In general, scalability should be improved."
What is our primary use case?
What is most valuable?
Some of the features I found valuable are auto-scaling, SSL integration, cost-effectiveness, and the certificates provided by Microsoft Azure App Service.
What needs improvement?
Sizing is an area where Microsoft Azure App Service lacks, so it should be made possible to upscale. When trying to scale up, it has a limitation, specifically an upper limitation. In general, scalability should be improved.
The features we use in Microsoft Azure App Service are thirty percent of the tool's services. There are a lot of other options. There's nothing that I can think of that we wanted to configure or the client wanted that was not there in App Service. Nothing needs to be added to the solution.
For how long have I used the solution?
I have experience with Microsoft Azure App Service. My company has a partnership with Microsoft. Microsoft Azure App Service doesn't have versions.
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What do I think about the stability of the solution?
Stability-wise, I rate the solution a nine and a half out of ten. The product doesn't have stability problems.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution an eight out of ten.
Microsoft Azure App Service is used by 200 users in my business. We use the product as a part of medium-sized healthcare businesses.
How are customer service and support?
Support is somewhat of an issue with Microsoft Azure App Service. I rate the support a seven out of ten.
How was the initial setup?
As a part of my company's partnership with Microsoft, I was involved in the implementation process of Microsoft Azure App Service.
On a scale of one to ten, where one is the difficult setup phase, and ten is an easy setup phase, I rate the setup phase a nine and a half out of ten. The setup process of Microsoft Azure App Service is relatively easier and less complex.
It took me a couple of days to deploy the solution, including deploying a few solutions.
We had to go through with the development team and the client's team to understand the flow of their application, including the logic, and all other different components, having a dependency on Microsoft Azure App Service for the setup phase. We also had to understand how it would function, and then we had to devise a strategy accordingly. We enabled the firewall and communication since, obviously, the traffic should have to go through a firewall, after which we can configure routing and firewall rules accordingly.
What's my experience with pricing, setup cost, and licensing?
On a scale of one to ten, where one is a low price and ten is a high price, I rate the pricing a five. The product is affordable.
There are no costs in addition to the standard licensing fees.
The prices are dependent on the size of the solution required. If there is a need for auto-scaling, then the charges increase as per the size.
I don't see any con for this solution. The only thing is that if the website is huge, like that of Amazon or Flipkart, where auto-scaling may be considered, causing a need to test if Microsoft Azure App Service can cater to that much workload.
What other advice do I have?
Even with all of its limitations, Microsoft Azure App Service is good.
Overall, I rate the solution a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
IT Professional at Tecnológico de Costa Rica
A good app development tool that is easy to use, but requiring a lot of improvement in its technical support
Pros and Cons
- "Enroll in some kind of formal training, not from Microsoft, but from a partner, and keep up with the change because the Azure platform changes a lot."
- "I would like to see some significant improvement in the technical support provision for this solution."
What is our primary use case?
I use this solution to learn about the application development technology and platform and be able to recommend it to my employer.
How has it helped my organization?
I'ts not being used yet.
What is most valuable?
I particularly appreciate that this is a very straightforward and easy solution to use.
What needs improvement?
I would like to see some significant improvement in the technical support provision for this solution.
For how long have I used the solution?
I have been working with this solution for around six months.
What do I think about the stability of the solution?
I have found this to be a mostly stable solution during my time using it.
What do I think about the scalability of the solution?
This is a very easily scalable solution with practically unlimited growth potential.
How are customer service and support?
The technical support for this solution is terrible. I regularly experience delays in response times when I raise and issue, and have often had occasions when no response at all has been given.
How would you rate customer service and support?
Negative
How was the initial setup?
The initial setup of this solution is very straightforward.
What about the implementation team?
I implemented this solution myself, as it is for personal use.
What other advice do I have?
I would recommend that potential users of this solution enroll in some kind of formal training, perhaps from a Microsoft partner. They should also be prepared to keep up with the regular changes applied to this platform.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft Azure App Service
June 2026
Learn what your peers think about Microsoft Azure App Service. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
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Principal Consultant at a computer software company with 1,001-5,000 employees
Reliable, works well within the Microsoft environment, and capable of expansion
Pros and Cons
- "The solution can scale."
- "The solution is somewhat expensive."
What is our primary use case?
We are a reseller of Microsoft services and deliver this product to our customers.
It is for hosting web and mobile applications and data. When we are integrating different applications, we need to connect them with Microsoft Azure services for integration.
What is most valuable?
We like that it's a close environment where we can do a lot of things. It integrates well across Microsoft products.
It's stable. Microsoft recently announced it will be adding a local cloud into the UAE.
The solution can scale.
What needs improvement?
They need to be more transparent in terms of the scalability of the product. It's not clear how many users can use it in tandem. The non-functional information about the platform should also be readily available.
Unlike AWS, which has many offerings, Microsoft's choices are more limited. AWS also has manuals and videos in order to clarify how things work. Microsoft needs more of that.
Jordan and Saudi Arabia do not yet have local in-country clouds.
The solution is somewhat expensive. They have a lot of competition from open-source rivals and need to make their offering more competitive somehow.
For how long have I used the solution?
My background is in Microsoft technology, and I have been working with Microsft for five years and with this particular solution for almost three years.
What do I think about the stability of the solution?
It's extremely stable and reliable. There are no bugs or glitches, and it doesn't crash or freeze.
What do I think about the scalability of the solution?
We haven't had any issues with scaling just yet. I haven't hit any limitations. We work with both SMEs and enterprises, and it has met the needs of both.
How are customer service and support?
I handle pre-sales of software and therefore do not deal with technical support.
How was the initial setup?
It is moderately easy to deploy. A company would require some technical help or know-how. There's maybe 50% complexity in general. Half is hard, half is easy.
What about the implementation team?
Our support team is able to assist clients in setting up the solution.
What's my experience with pricing, setup cost, and licensing?
The price is relatively high compared to other platforms. I can't speak to the exact pricing, however.
There may be some ancillary services that may cost more. They don't have a comprehensive plan, yet they charge for everything.
What other advice do I have?
We're a partner.
I'd rate the solution eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Specialist Advisor (Data Custodian) at a energy/utilities company with 1,001-5,000 employees
Highly customizable and reliable
Pros and Cons
- "The most valuable feature of Microsoft Azure App Service is customization. It provides the building block from its modularity. You can add what you need with the appropriate code."
- "Microsoft Azure App Service could improve by having better integration and connectivity with other platforms. The solution has good integration with other large companies' solutions but there are smaller service platforms companies where there could be integrated better."
What is our primary use case?
We are using Microsoft Azure App Service in the government sector.
What is most valuable?
The most valuable feature of Microsoft Azure App Service is customization. It provides the building block from its modularity. You can add what you need with the appropriate code.
What needs improvement?
Microsoft Azure App Service could improve by having better integration and connectivity with other platforms. The solution has good integration with other large companies' solutions but there are smaller service platforms companies where there could be integrated better.
For how long have I used the solution?
I have been using Microsoft Azure App Service for approximately seven years.
What do I think about the stability of the solution?
The Microsoft Azure App Service platform is stable. We have a business continuity plan and we need our services to be always on.
I rate the stability of Microsoft Azure App Service a nine out of ten.
What do I think about the scalability of the solution?
Microsoft Azure App Service is scalable.
I rate the scalability of Microsoft Azure App Service a nine out of ten.
How was the initial setup?
The initial setup of Microsoft Azure App Service was easy. There was a logical path in how to do it. I have a development environment because I'm using Dynamics 365.
I rate the initial setup of Microsoft Azure App Service a five out of ten.
What's my experience with pricing, setup cost, and licensing?
The pricing model of Microsoft Azure App Service could be made more clear. There is a scale and range and it can be complicated and convoluted. Some simplification is needed.
I rate the price of Microsoft Azure App Service a seven out of ten.
What other advice do I have?
I would recommend this solution to others.
I rate Microsoft Azure App Service an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Practice Director - Microsoft & Opensource at GyanSys Inc.
Simple setup, scalable, and reliable
Pros and Cons
- "The stability of Microsoft Azure App Service is good."
- "Microsoft Azure App Service could improve by having better integration with on-premise solutions."
What is our primary use case?
Microsoft Azure App Service is primarily used to host web-based applications.
What needs improvement?
Microsoft Azure App Service could improve by having better integration with on-premise solutions.
For how long have I used the solution?
I have been using Microsoft Azure App Service for approximately five years.
What do I think about the stability of the solution?
The stability of Microsoft Azure App Service is good.
What do I think about the scalability of the solution?
Microsoft Azure App Service is scalable.
We have customers with 20,000 employees and others with 100,000 employees using this solution.
How are customer service and support?
The support from Microsoft Azure App Service has been supporting my clients.
How was the initial setup?
The setup of Microsoft Azure App Service is easy. The Microsoft Azure App Service can be created within seconds.
What's my experience with pricing, setup cost, and licensing?
The cost of the solution is based on usage. It is less expensive than other solutions.
What other advice do I have?
I would recommend this solution to others.
I rate Microsoft Azure App Service a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Cloud Engineer at Tek Experts
A solution with great documentation and the ability to scale out infrastructure
Pros and Cons
- "It allows you to host your App Service on Azure and provides the ability to bypass online."
- "The ability to scale the App Service is very valuable, allowing you to host your App Service on Azure with autoscaling that can cost-effectively scale out the infrastructure or the instances hosting the application."
- "The solution can be improved by increasing the number of data centres worldwide."
What is our primary use case?
Our primary use case for this solution is hosting applications such as function apps, web apps or API. The solution is deployed on cloud.
What is most valuable?
The ability to scale the App Service is very valuable. It allows you to host your App Service on Azure and provides the ability to bypass online. Additionally, it offers the ability to autoscale. That ability to scale out the infrastructure or the instances hosting the application is also a very good advantage in Azure which is cost-effective.
What needs improvement?
The solution can be improved by increasing the number of data centres worldwide.
For how long have I used the solution?
We have been using this solution for approximately two years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable. Approximately 1,000 people are currently using it across major sites.
How are customer service and support?
We have had a good experience with customer service and support. I rate the service provided a ten out of ten.
How was the initial setup?
The initial setup is neither easy nor difficult. However, it is simplified because documentation is provided to guide you. The documentation instructs how to host the applications and manage operations. In addition, the documentation aids in training and familiarizing people with the platform's requirements.
What's my experience with pricing, setup cost, and licensing?
There are different licensing options available, and we use the pay-as-you-go option. A student subscription is available with its requirements, other payment plans, and additional support. A free trial option is available to try out the platform and see how it works before subscribing.
Which other solutions did I evaluate?
We chose this solution because we support Microsoft Azure.
What other advice do I have?
I rate this solution a ten out of ten. The solution is good but can be improved by increasing the number of data centres worldwide. I advise future users to understand how to use the platform and utilize the documentation provided online, which offers guidance.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Enterprise Architect at Prinzhorn IT
A scalable, highly stable solution with easy deployment and competitive pricing
Pros and Cons
- "The most valuable features of this solution are the easy deployment, the scalability, and the Azure maintenance."
- "There is always room for improvement price-wise."
What is our primary use case?
We use this solution for small rep services. We are using it currently for three or four small use cases and it is a perfect fit for all of them, which is why we chose it.
What is most valuable?
The most valuable features of this solution are the easy deployment, the scalability, and the Azure maintenance.
What needs improvement?
There is always room for improvement price-wise.
For how long have I used the solution?
We have been using this solution for about three or four years.
What do I think about the stability of the solution?
I have found this solution to be highly stable.
What do I think about the scalability of the solution?
The scalability of the solution is awesome.
How was the initial setup?
The deployment of this solution is easy.
What was our ROI?
On a scale of one to five, I would rate the ROI of this solution as a three.
What's my experience with pricing, setup cost, and licensing?
On a scale of one to five, with one being expensive and five being competitive, I would rate this solution as a four.
What other advice do I have?
I would rate this solution as a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
A scalable solution with user-friendly Power Apps
Pros and Cons
- "The Logic Apps and Azure functions are very robust."
- "The most valuable feature is the Power Apps because it is very user-friendly."
- "The setup is complex if you have no experience."
What is our primary use case?
We use this solution for everything I do. We use it on e-commerce platforms and for business activities. Currently, we're using the latest version of the App. However, we used the e-commerce version between 2019 and 2020.
What is most valuable?
The most valuable feature is the Power Apps because it is very user-friendly. In comparison, the Logic Apps and Azure functions are very robust.
What needs improvement?
I can't pinpoint a specific feature that can be included in the next release because Microsoft is making new changes to the app every day. Currently, everything works perfectly.
For how long have I used the solution?
We have been using this solution for five years. I am a Cloud Solution Architect with TCS, primarily on the Azure front. I research different types of Power Apps. I focus on POCs and deal with architecture data.
What do I think about the stability of the solution?
This solution is stable as we haven't faced problems working with it yet.
What do I think about the scalability of the solution?
This solution is scalable.
How are customer service and support?
I can't comment on my experience with the customer service and support team because we connect directly with Microsoft whenever we have any issues.
How would you rate customer service and support?
Positive
What's my experience with pricing, setup cost, and licensing?
It is easy to set up if you have experience and knowledge working with it, but the setup is complex if you have no experience.
Regarding pricing, I can't comment on pricing because I don't deal with issues related to pricing.
What other advice do I have?
I rate this solution an eight out of ten. My advice would be to gain experience, get an MSN license and practice before working in production environments.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
IT Head at Nova Futura
App building service that is used to host and support project management for IT development
Pros and Cons
- "This solution is easy to deploy."
- "This is a good solution for those who want to start small looking for a data center that is cloud based."
- "The cost management of this solution could be better. We only receive estimations."
What is our primary use case?
This solution is used for project management, source code and IT. It is used primarily for development purposes.
What is most valuable?
This solution is easy to deploy.
What needs improvement?
The cost management of this solution could be better. We only receive estimations.
What do I think about the stability of the solution?
This is a stable solution.
What do I think about the scalability of the solution?
This is a scalable solution.
How was the initial setup?
The initial setup of this solution is very easy.
What's my experience with pricing, setup cost, and licensing?
The pricing and cost of this solution depends on the use and needs of a business.
What other advice do I have?
This is a good solution for those who want to start small looking for a data center that is cloud based.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Azure Practice Leader at a computer software company with 5,001-10,000 employees
Good backup and restore, with vertical, horizontal, and DEV scaling options
Pros and Cons
- "I like that it's a ready-to-use, out-of-the-box solution that provides all of the necessary functions for customers, such as codes that can be quickly switched from the production version, or from test and DEV versions to production."
- "It would be fantastic if Microsoft morphed after my exit service, removing it from subscriptions and moving it to different regions, especially for that service."
- "A lot of administrative work is done, but it's not very good."
What is our primary use case?
We mostly use Microsoft Azure App Service for websites, such as content management systems, WordPress, and others, which are built on Azure Web Repair and App Services.
What is most valuable?
I like that it's a ready-to-use, out-of-the-box solution that provides all of the necessary functions for customers, such as codes that can be quickly switched from the production version, or from test and DEV versions to production.
Quote backup and restore vertical and horizontal scaling, and DEV scaling are all available. In this case, developers do not need to learn and spend their time on the configuration for the platform, just coding and asking to compute, which they need and that configuration, which platform provides them.
What needs improvement?
Price could be reduced.
Particularly with Azure Web Apps. According to their current architecture, moving services from one Azure subscription to another is difficult.
Customers can consume the Azure platform through a variety of subscriptions from various partners, financial visions, current political visions, and so on. Some services on the Microsoft Azure platform can be moved automatically from one subscription to another based on security and financial rules, while others cannot.
Azure Web Apps are the type of service that does not automatically move from subscription to subscription, and region to region. A lot of manual labor must be performed by their organization, customer, and engineers, if necessary.
They must pay too much attention to how to plan this, how to switch off, switch on, on which days, at what times, and so on. A lot of administrative work is done, but it's not very good.
It would be fantastic if Microsoft morphed after my exit service, removing it from subscriptions and moving it to different regions, especially for that service.
For how long have I used the solution?
I have used Microsoft Azure App Service for the last 12 months.
Because it is cloud-based, there is only one version.
What do I think about the stability of the solution?
Microsoft Azure App Service is stable. It's good enough. it's present here, but anyone can take it if it's needed. Especially now, Microsoft offers a very special support program in Ukraine. For example, if a customer needs to support their business processes, they can use any Azure solution for free until the end of the calendar year.
What do I think about the scalability of the solution?
Microsoft Azure App Service is a scalable solution.
How are customer service and support?
We are a technical support team, and we handle all of our support needs. We have not contacted technical support.
I am Microsoft-certified trained. This is why I don't require any additional support assistance; I train others. In other words, every Microsoft commercial partner receives direct Microsoft support. For example, Amazon provides additional information from the traditional partner channel, or by extra support, through premier support contracts. All of them must be present on a commercial basis in order to provide truly high-quality services to customers.
Which solution did I use previously and why did I switch?
I am a technical architect and I have some commercial partners. I work as a system integrator. It is a software, global company that specializes in delivering cloud software, solutions, and services. As for this, I have over 25 years of experience with all stacks, including Azure, AWS, Google GCP, Oracle Cloud, and others. I was very interested in the Zimbra and Microsoft Exchange compilation because, in my opinion, based on my experience and statistics, Zimbra is not widely used in our accounting and based installation. However, one commercial customer inquired about my thoughts on Zimbra in conjunction with Exchange. It was very unfamiliar to me, which is why I attempted to conduct independent research on Zimbra solutions. Who and how are relevant to that question. I don't think we'll implement Zimbra because it's outside of our stack, but it was very interesting to get some perspective on the questions, nothing special, just vision and experience and growth.
We use what our customers requested from the Microsoft stacks, which are mostly infrastructure as a service solutions. It is a very limited number of PaaS installations or implementations, such as Aurora or Microsoft SQL, Azure SQL as a service, web applications on Azure, and so on. Of course, SaaS, such as Office 365, is a good option, but I can't say what other options aren't because the Microsoft stack is our primary commercial platform for our sources. It's fantastic; it provides us with some commercial advantages.
We recently used Azure, virtual machines, virtual networks, and virtual storage, as well as Azure IaaS Stack, Azure Virtual Machines, and Azure Storage.
Because Azure Web Services is based on the Azure IaaS Stack, it is infrastructure as a service. It's a platform as a service that's based on IaaS for some purposes, but our customers don't need the services to bring ready-to-use apps because they don't have a lot of education and institutes. Overall, Qualys solutions are not widely used in Ukraine, for example, by schools, governments, and institutes, due to commercial issues and, in particular, our notice time.
We chose Microsoft Azure App Service because the customer inquired. We are a very commercial company, and if the market or the customer did not request it, we did not provide it. If the customer requests it, we will provide it.
How was the initial setup?
I don't recall any problems with the initial setup at the time because I believe it was adequate. I didn't hear anything about widespread or public knowledge of some issues in that area.
What was our ROI?
Most importantly, not too much. The customer has a high level of financial maturity to value DPI; they do not discuss ROI or other metrics. They simply book on current, can say spending, if current model spending is adequate.
What's my experience with pricing, setup cost, and licensing?
Price could always be cheaper.
It is not about the license fees, but rather about the pay-as-you-go services.
Customers consume varying amounts of quality services and pay roughly the same amount. Where there are different customer sizes, some customers consume $5,000 US dollars per month. I have some customers who pay and consume more than $20,000 US dollars per month, for example. It is determined by customer sizes and requirements, which vary from month to month.
What other advice do I have?
I would advise paying closer attention to the architecture of the solutions. If the architecture is well designed, this will be a very good placement on cloud solutions; otherwise, it will be placed incorrectly. It's a common situation, and owing too much money as it should be.
I would rate Microsoft Azure App Service a nine out of ten.
We are a Microsoft partner.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
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