Service and Support
Microsoft Defender for IoT's customer service receives mixed feedback. Some find it expensive and not easily accessible, rating it five out of ten. Others rate it four out of five, depending on resource availability. While technical support is responsive, it seems staff often face issues for the first time, leading to real-time learning. Problems like the logging visibility issue can take months to resolve, requiring multiple troubleshooting sessions before forwarding to another team.
Deployment
Microsoft Defender for IoT's initial setup is generally described as straightforward, especially with Microsoft’s deployment support. However, for larger networks, the process may take longer. While default setups are easy, customizing configurations without sufficient documentation complicates the process. Microsoft's involvement is valued, yet some find documentation lacking, particularly for hypervisor and PowerShell integration. Users appreciate the straightforward deployment methods, like pushing the agent or using onboarding scripts and GPO.
Scalability
Microsoft Defender for IoT demonstrates strong scalability, being a cloud security tool. Various users note its ability to manage diverse IoT device landscapes effectively, adapting to different sizes of deployments. Some organizations cite scalability challenges, needing additional servers for specific networks, but others see no difficulty in expansion, aside from licensing constraints. Large enterprises with complex tech stacks attribute scalability to factors like licensing and varied expertise among teams.
Stability
Users generally find Microsoft Defender for IoT stable. Some reported no issues, while others faced sensor disruptions, particularly after updates, which Microsoft addressed with support and potential firmware updates. Despite challenges, many rate its stability highly, around nine out of ten.
