Mimecast Mailbox Continuity pros and cons

4.0 out of 5

6 reviews
83% willing to recommend

105 followers

Pros & Cons summary

Mimecast Mailbox Continuity offers robust security with real-time alerts for critical mail protection, retaining emails for 45 days. Reliability is evident in power issues and support is commendable, yet pricing could be reduced. Large File Send aids sizable attachments, while setup and information organization may improve. Documentation lacks videos, and help portals need better structure. Good support enhances user experience, prompting consideration of advanced packages for optimal use.

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Prominent pros & cons

PROS

Security is good, prompting an upgrade to a more advanced package.

It proved reliable during a power issue with good support.

Large File Send feature is useful for sending large attachments.

Offers valuable real-time alerts for business-critical mail protection.

Includes necessary features for distribution and mailing capabilities.

CONS

Documentation could be improved and should include more training resources such as video content.

Users find it challenging to locate necessary information since it is scattered across the platform.

Email retention duration is only 45 days and could be extended.

Technical support is slower than before, possibly due to the pandemic.

Mimecast Mailbox Continuity is considered expensive compared to similar offerings and could improve by reducing prices.

Mimecast Mailbox Continuity Pros review quotes

Todd Blake

Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

May 9, 2023

We're now certain business-critical mail is perfectly protected in multiple ways.

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Warren Dettmann

System Architect at a hospitality company with 501-1,000 employees

Nov 25, 2020

The security is pretty good, and that's why we're going to upgrade to an even more advanced package. We used it when we had a power issue, and it works. It has been pretty reliable, and the support has been quite good.

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reviewer1052493

Senior Email Engineer at a legal firm with 1,001-5,000 employees

Jan 10, 2021

The Large File Send feature comes in handy when you have to send fairly large attachments.

Find out what your peers are saying about Mimecast, Proofpoint, Barracuda Networks and others in Email Archiving. Updated: May 2025.

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Ashish Dubey

Lead Security Analyst at SecurityHQ

Oct 25, 2022

It has all the features required for distribution, such as the ability to mail.

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reviewer1984680

IT- Manager. at a retailer with 51-200 employees

Apr 7, 2023

The most valuable feature of Mimecast Mailbox Continuity is real-time alerts.

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reviewer1729950

Inside Solutions Architect at a tech services company with 1,001-5,000 employees

Dec 1, 2021

Mimecast has some good support services in place.

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Mimecast Mailbox Continuity Cons review quotes

Todd Blake

Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

May 9, 2023

The interface isn't the best. How everything works on the back end is confusing.

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Warren Dettmann

System Architect at a hospitality company with 501-1,000 employees

Nov 25, 2020

The interface and the documentation could be improved. They can also include some more training resources and content like video. While setting things up, I had to search for the information quite a bit. It took me time to find the correct way to do something. The information is there, but it is sort of all over the place. They can create a better help knowledge base or help portal. It retains your email for 45 days. They can maybe increase this duration.

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reviewer1052493

Senior Email Engineer at a legal firm with 1,001-5,000 employees

Jan 10, 2021

Technical support has been slower than it was in the past, likely due to the pandemic.

Find out what your peers are saying about Mimecast, Proofpoint, Barracuda Networks and others in Email Archiving. Updated: May 2025.

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