N-able N-sight Remote Monitoring & Management Reviews

We offer a service to our customers where we monitor their computers and let them know if there are problems before they realize there are problems. We can offer patch management if they want. Although, not a lot of our customers actually want that.

We're using its latest version. It is installed on each PC, and if our customers also want the antivirus solution, we can install the antivirus as well. 

It has made remote access and remote support much easier for us and our clients. We have a lot of older clients, and it was getting to be a challenge to even get them to download a client and fire up a client for something like Techinline or any of the other services. With this one, basically, all we have to do is initiate it from our end. There is already an agent on their computer. If our clients need remote support, it makes it easy for us to get remote access to their computers. It just pops up on their screen asking if it's okay for us to connect, and then we can get onto their computer and provide remote software support.

It has also been letting us know of several potential hard drive failures before the customer became aware of the issue. This feature has come in handy for several of our customers, and it has made it a lot easier to clone the hard drive and get them up and running quickly. Our customers don't have to do a full re-install if their Windows crashes and start from scratch.

Remote support has been very handy. It also lets us know if there are failing hard drives or Windows issues. 

We also get reports from the antivirus scans, which has been very helpful for us and the customers.

The alerts and reporting could be done a little more clearly. They are quite cryptic, and quite often, we seem to get a lot of reports just for a computer rebooting or going offline for a couple of minutes, which doesn't seem like it's that big of a deal. Reporting could be refined and improved, and they can make it easy to decipher the reports.

We've been using it for a couple of years.

It seems to be very stable.

Its scalability has been excellent. We've had to increase our client size several times, and it hasn't been much of an issue at all.

It is being used extensively. If we get more clients who are interested, we're certainly going to increase its usage. We're offering it and pushing it as a solution for our clients at the moment. I haven't heard a count lately, but I'm sure we're well over 300 people on the service for us, which is good for us. We are in a small town. We're not in a large city or area. So, we don't have a huge client base, but based on what we do have, we're doing pretty good.

I haven't interacted with them myself, but the gentleman who does the management of it has talked to them several times. They've been very good.

We were using another one initially. I can't think of the name of it. We switched because N-able was better priced, and it offered more features. The initial one that we had didn't offer an antivirus component, whereas N-able offered the antivirus component.

I was not involved in the initial setup of that, but it was pretty straightforward. It took hours or days and certainly not weeks. After we've got it running at our end, the setup of the client was very easy.

It was implemented in-house. Currently, six people in our business are running it to look after the clients. We have one guy who handles most of the reporting and support. If it gets into an issue that's beyond his capabilities, he usually passes it off to one of us. So, one person is for management, and the rest of us are for support.

It is a pretty good all-around solution, especially for a small business like us who need to look after a limited number of clients. It fits us very well.

We're running it on our own server at the moment. They probably weren't offering the cloud service when we started, but they're now also offering a cloud solution. If someone new is setting it up, they should find out what's best for their situation and whether they want to run their own server or take advantage of cloud service. Of course, there are extra costs for the cloud service, but there are costs for running your own server as well. For someone new, it would be very important to look at which way you want to go in terms of running your own server or using their cloud service.

I would rate N-able Remote Monitoring & Management a nine out of ten. It comes back to reporting. I'd like to see its reporting improved a little bit to get it up to ten.

My main use case for SolarWinds RMM is monitoring my customers' infrastructure and devices. I use it primarily as a patch manager, but it also finds use in many recurring IT jobs that we undertake for our customers. 

SolarWinds RMM has really eased the way in which we remotely manage client infrastructure. It's got a very comprehensive suite of features for remote access and monitoring, so we can keep an eye on everything in one central place and not have to use several different solutions at the same time. 

I'm really happy with the background remote access, which allows me to easily change system internals such as registry keys and silently execute commands using the command prompt in the background. This kind of remote access makes it easy for us to do our jobs without getting in the customer's way.

Compared to other remote access solutions that we tried, like Splashtop, SolarWinds gave us more complete functionality and flexibility.

There is quite a bit of delay on the portal where we receive monitoring information from the endpoint agent on the remote device. Sometimes it gets stuck with no live response from the device, and you have to refresh the portal just to make sure that it's projecting the right information.

Reliable live monitoring of remote devices is important to me, so I think it needs more improvement with regard to the communication between the agent and the portal.

I have used SolarWinds MSP Remote Monitoring & Management for at least two years now. 

At first we had a few problems with the network discovery interface not showing us all the details that we were looking for. I think it was related to a bug on the specific version that we were using, which was fixed in a later version.

We've also come across some web browser issues when accessing the online SolarWinds portal. In particular, we have sometimes run into trouble when creating new portal users. This was mostly related to plugin or extension compatibility issues, if I recall correctly.

Besides that, everything runs smoothly and the software operates as intended.

The tech support was okay. When I encountered any problems, I sent a support request via email and I typically got a response within 24 to 48 hours, depending on the problem.

The actual follow-ups are decent, and we've always been given the right information to solve whatever problem we have come across. I've seen better support, but I wouldn't say that it was lacking in any way.

Initial setup was quite easy. In terms of deployment, the great part is that you can set up one device and with that device's setup configuration, you can just do a full deployment on every other device in the environment. This aspect is a great time-saver and reduces the need to repeatedly call in the IT manager to configure each and every device separately.

In our case, we mostly only require one in-house team member to be responsible for managing and updating the SolarWinds RMM software itself. Otherwise, our company's primary job is to make sure everything is secure and running smoothly.

We use SolarWinds RMM on a pay-as-you-go monthly basis, so the cost can be highly variable because it depends on a few factors such as how many devices you need to support and what extra features you want to use. The more devices you have, the more you'll pay, and the same goes for extras.

I advise others to select only those features that you really need and to scale up the amount of supported devices as your business or client base grows.

We considered Ninja RMM, ConnectWise, and SolarWinds N-Central as alternatives but in the final analysis we chose SolarWinds RMM for cost-efficiency reasons and because it suited our purposes better.

For instance, N-Central was way too sophisticated for our needs, while ConnectWise's payment plan wasn't appropriate for our specific use cases.

SolarWinds RMM is a comprehensive remote monitoring solution with a lot of different features for different scenarios, many of which may not be relevant to your company's operations. Most of these features will add extra costs to using the software, so make sure you select only what you will actually be using or you may have to pay an unnecessarily large bill.

I would rate SolarWinds RMM an eight out of ten. 

We use SolarWinds for everything. One of the main reasons we use it is for remote support. We have a desktop workstation added to multiple clients' sites. Whenever any problem happens, we just dial into the client machine via the remote support tool of the RMM. We then log into the client machine and resolve that particular issue. 

We also use the antivirus that is provided along with the RMM setup. The antivirus policy we created depends on the client's requirements. We deploy a particular antivirus on the client site. This tool is the prime use of the current RMM. 

Along with that, we also use patch management tools that actually deploy the patch to all the servers and to the client machine. We use a backup manager so whenever we need any particular server backup or any particular folder, we deploy this particular server instead of the backup, and start the backup for them. 

Because of the pandemic, my clients sometimes don't have anybody online or onsite. So in my case, it has benefited us multiple times where we didn't have anybody online but with this tool, we can actually dial in from any location. Also, at night, if something goes wrong, for example, if a server goes down or any services go down, we just get an alert from SolarWinds. We work on that particular alert and inform the client. The client just approves certain changes and creates a backup script. We have seen multiple times that nobody was there on-site but the next morning clients' work will not be harmed due to the remote monitoring, remote backup, and remote restore solution that we use from RMM.

If you don't have anybody on site but your business runs 24/7, this type of RMM tool will definitely help you out because it gives you 24/7 monitoring.

You can deploy multiple things, install software, upgrade the server, downgrade the server, and restore the backup remotely. With COVID, it is hard to have somebody always on site. This will help us a lot at this particular time. 

It also saves the client's hours for traveling. For example, if you don't have this kind of remote management tool, you need to go onsite and do certain things. With this tool, we can actually tell the client that an issue is for a particular thing. For example, if an entire site is down, we can clearly say that it is an internet-related issue.

The network device is a good feature. In a place where you need to monitor your firewall switches, you can add an RMM tool and monitor it on the same screen on the same setup for the same client. Network devices are very good.

The automation is also helpful for us. For one of my clients, we see that every two or three days, one or two particular services on one particular server automatically shut down or stop. In that case, we just need to log into the server and start there. We have a predefined script that actually detects the service, digs down, and automatically starts that particular service. That feature is also very helpful.

Kaseya is a similar product and they have easier scripts. If you want to deploy one software to 100 machines, we need to dig into it and then we need to create the script and work with the support team and then we can deploy that particular script. The pre-built scripted is the one thing that I would definitely like to have improved.

If my client just wants to install office products, I'm not sure that they can remotely deploy all of the desktops with one click. With Kaseya, users needed to click on a script, select the machine, and it will get deployed in multiple machines. 

In my company, I used SolarWinds for around two years. Currently, we have more than 100 servers and more than 400 to 500 clients.

Stability-wise, if you compare it with Kaseya or any other RMM and you compare this RMM, I think it is very good. Their plan is to keep it simple. Rather than giving complex infrastructure where we can do multiple things, but the main aspects are missing, they keep it simple. Every window is the same kind of setup. Whenever you click any window, you'll get the same kind of feeling. You will understand where to click. From a technical support perspective, I feel like due to the simplicity, it will be a long runner.

I haven't used their technical support a lot but when I have, they've been good. Whenever I required any help, I first go online and try certain things myself.

SolarWinds is simple. It's simple to understand for a technical support guy in a screening environment. Whenever we start the product, we know that if you click on something, a server window will open. 

They also improved the backup speed.

The initial setup was straightforward compared to other RMM solutions. It's very straightforward and whatever is required was pre-installed for us.

We initially added four or five clients. It took two to three days for a shared setup on the cloud. It went well for us. They also provided us various setups that we could either do manually or could do it automatically because we have fewer clients online and all the clients are working from home. So we prefer to use automation for the client-side and manually for the site where we have refined resources. We use a mixed approach with an automatic and manual setup.

The deployment required four to five people, two or three people from a remote team, and two or three people from support for a total of four to five. If the client requested an on-site visit, then they install this RMM. In that case, we provided that also. Some clients requested they can do it themselves. 

We have twelve users who use this solution in my company. Most of them are technical support engineers. It doesn't require maintenance. 

Pricing is a little bit higher compared to others. 

I would rate SolarWinds MSP Remote Monitoring & Management a nine out of ten. 

You should provide a simple solution where everything is at one point, but it is also really simple for technical support or a client to understand then. If you don't have an antivirus, you can go to a third-party for their services. If you keep the solution as simple as possible, then you definitely will win in this race because they don't want to do all the tasks themselves. If you have level one or level two guy, they also can easily understand that kind of solution. In that case, people will be attracted to the new product.

We are using this solution to monitor the connectivity of our network devices.

We like that this solution is in real-time, it gives us real-time monitoring. 

If there is an issue with the equipment or there is no connectivity, we receive a notification immediately. From the dashboard, we can see which devices are currently down.

After testing, we decided not to proceed with this product. It is very good and has many features, but the cost is very expensive so it is beyond our budget. We decided to use other software.

I would like to see notifications sent with SMS. For example, when we are outside or we are working remotely, we wouldn't need an internet connection to know if there are any failures or disconnections in our systems. We would know by receiving an SMS notification.

We have been using SolarWinds for three months.

The stability is very good.

SolarWinds MSP is scalable.

We have approximately 200 users.

We were satisfied with technical support.

Previously, we were using PRTG network monitoring. Their features are similar to SolarWinds but the cost is less.

It took three months to deploy SolarWinds MSP. The implementation itself was only a week but the testing took three months.

We did not complete the setup with just our team. We had help from a third-party vendor who completed the setup for us.

It's expensive and out of our budget.

Currently, we are testing Cisco Umbrella.

SolarWinds is very good, it's one of the leaders in Gartner Magic Quadrant. The issue is the expense of this product.

We had a team of three to deploy and maintain it during our testing. They are network and system administrators.

While it's expensive, I would definitely recommend this product to others.

I would rate this solution an eight out of ten.

We are using N-able Remote Monitoring & Management to automate monitoring, maintenance, and it offers built-in remote support.

The most valuable aspect of N-able Remote Monitoring & Management is it provides an all-in solution for the different solutions.

The patch management of the solution could improve.

I have been using N-able Remote Monitoring & Management for approximately seven years.

N-able Remote Monitoring & Management is stable.

I have found N-able Remote Monitoring & Management to be scalable.

We have approximately 100 users using this solution.

The initial setup was not easy for N-able Remote Monitoring & Management. The deployment is fast depending on how many customers you are running on it. However, the process is automated.

For the implementation of N-able Remote Monitoring & Management, we used four administrators.

Out clients pay monthly for the license of N-able Remote Monitoring & Management.

I would recommend the solution to others.

I rate N-able Remote Monitoring & Management a nine out of ten.

We use this solution for endpoint security, as well as basic ICT management including desktop and service support.

The reporting for this solution has been most valuable. 

It would be great if the pricing model could be improved and the solution was more affordable. 

We used this solution for one year. 

This is a stable solution. 

This is a scalable solution. 

The customer service and support team are very responsive.

Neutral

This solution's setup comes with medium complexity. It is not something that could be installed by someone who has limited experience with servers. 

This is a great solution for a business at the start of their ICT maturity. It is a great product to start with because it takes you through all the various facets of the ICT maturity model.

I would rate this solution a seven out of ten. 

The solution is used to monitor and manage networks remotely.

The solution provides an administration panel where we can see what is happening on our client's stations, such as events, alerts, and all the software installed.

The solutions could improve by adding more features.

I have been using this solution for approximately five years.

The solution stability is good.

We did not have any issues with the scalability, the solution functions well.

Most of our customers are medium-sized companies and we have approximately 60 stations.

The support could improve.

The initial setup is easy. However, the complexity of the full installation can be quite high. There are a lot of areas to configure, it is necessary to have knowledge on several points of the software.

We have one person who does all the maintenance of the infrastructure.

Depending on your system configuration, it can provide a very good ROI because it has a tool for online backup that is necessary for this time we are living in with all the risks from hackers and threats.

There is a license required for this solution.

If you want to understand what is happening on your network, this is a good tool.

I rate N-able Remote Monitoring Management an eight out of ten.