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it_user527238 - PeerSpot reviewer
Sr. SAN Engineer at a religious institution with 1,001-5,000 employees
Vendor
Oct 22, 2017
Very easy to add nodes as needed and move data around within the cluster to balance the workload
Pros and Cons
  • "We are likely to consider them for our mission critical storage because we've been running on them now for eight years and they've been running our critical applications, so they've proven it to us."
  • "One thing they could improve right now is support."

What is most valuable?

  • Data availability
  • Speed

Being able to keep the system up - five nines are better - so I have that system online and have that data available to our customers. And the new flash stuff is really fast.

How has it helped my organization?

The ability to manage very easily, and the replication between sites for backups is also very easy to use. And it stays up.

What needs improvement?

I'm just keeping a really close eye on where NVMe goes and how that's going to affect the next lifecycle of disk and connectivity to the server. So that's what I'm watching for.

One thing they could improve right now is support. Other than that I've been pretty happy.

What do I think about the stability of the solution?

Stability for us has been good. We've had a few bumps, a few bugs, but it's based on the new hardware platform.

Buyer's Guide
NetApp AFF
June 2026
Learn what your peers think about NetApp AFF. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
900,747 professionals have used our research since 2012.

What do I think about the scalability of the solution?

Scalability is great. In the cluster, being able to add nodes as needed, and to be able to move data around within the cluster to balance the workload on the nodes is just crazy easy.

How are customer service and support?

We use technical support a lot. It's doing better. It's got some hurdles to overcome but they're certainly doing better. I can see them making progress towards what they need to be, but it's a little hard to get through level one.

When we get through level one and get to the back-end guys, we definitely have the right guys.

Which solution did I use previously and why did I switch?

It was lifecycle for us. Equipment had aged out so it was time to replace.

How was the initial setup?

Since we already had it running on a fast system, we just added them to the cluster and moved the data, without the customers even knowing. Just seamless.

What other advice do I have?

We use it for Oracle databases and for our virtual environment, and use it for file storage, not block storage.

Our impression of NetApp as a vendor of high performance SAN storage before we purchased it was that we could use them for general purpose storage, didn't really think of them as high-performance, but they're definitely there now. We are likely to consider them for our mission critical storage because we've been running on them now for eight years and they've been running our critical applications, so they've proven it to us.

The most important criteria when selecting a vendor include that they've got to have a pretty good track record. We don't do business with very small companies because we're a pretty big enterprise, fast customer; so they've got to be up in the reviews. We use reviews to tell us all of those quadrants and where they sit, and then we typically do an evaluation and an RFP among the big players in those fields, and then select a choice.

For a colleague who is considering a similar solution, I would tell them to definitely consider what NetApp is doing and how easy it is to use and migrate data.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user750609 - PeerSpot reviewer
Senior Information Systems Engineer at Varian Medical Systems
Real User
Oct 22, 2017
The compression, dedupe, and speed are the most valuable features
Pros and Cons
  • "Definitely, heavily look at NetApp and its AFF solution."
  • "The software support for all the SNAPManager products, sometimes the support is a little iffy on that, but the hardware support and the ONTAP support have always been pretty solid."

What is most valuable?

  • The compression
  • Dedupe
  • The speed

With the ONTAP, the flexibility is also a nice feature.

How has it helped my organization?

We've had quite a positive response since we've moved to the AFF for our VCD and our VDI environments. The feedback from the end users and the virtualization team that manages it has been very positive.

We have a fairly large vCloud, vCloud Director (VCD) environment, which we use for our AFF systems, that and VDI. We use it all for file storage.

What do I think about the stability of the solution?

It is solid.

What do I think about the scalability of the solution?

It scales out very well. We have not had any issues trying to move anything around or when it comes to expansion. We haven't had to expand the AFF yet, but other ONTAP systems are very easy to expand.

How are customer service and technical support?

They're very professional. They usually find the issues, within the first couple of calls. The software support for all the SNAPManager products, sometimes the support is a little iffy on that, but the hardware support and the ONTAP support have always been pretty solid.

We had some issues with SNAPManager for Exchange around Snapshots not getting deleted, and it's been an ongoing problem for us. We haven't really come up with a solution yet. That's still been a problem. It's gone around the block a few times in support. In support you get a new guy, they start over with a case, that's been the frustration.

Which solution did I use previously and why did I switch?

It was all disk space, it was on a FAS system, it wasn't AFF. We switched because of growth. The amount of IO that we needed from our existing system just couldn't handle it.

I felt that NetApp was a little late to the game, but I guess that made them a little bit more mature when they got there. However, I've always been a fan of NetApp, an advocate.

How was the initial setup?

I was involved in the initial setup and it was very straightforward.

Which other solutions did I evaluate?

We looked at Pure. We looked at some of the Nutanix stuff, but it just wasn't what we needed.

What other advice do I have?

I have been an advocate of NetApp for a long time. It's a good company, has good equipment, and good support. I am more like to consider NetApp for mission critical storage systems based on my experiences with AFF.

Our current AFF is not part of a cluster of NetApp FAS systems, we have other systems that are multi-node clusters.

Definitely, heavily look at NetApp and its AFF solution. It's a rock solid platform. That's my recommendation.

Most important criteria when selecting a vendor: stability and longevity. That's why I'm looking at some of the other Flash providers out there. They haven't been around long enough really for us to know that they're going to be there when we need them. NetApp has been a pretty solid vendor for us.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
NetApp AFF
June 2026
Learn what your peers think about NetApp AFF. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
900,747 professionals have used our research since 2012.
it_user750705 - PeerSpot reviewer
Systems Engineer at George Fox University
Vendor
Oct 22, 2017
Usability and consistency, we've never had an outage and backups are 90% faster
Pros and Cons
  • "We are more likely to consider NetApp for mission critical storage systems, based on our experience, because we didn't have a disk fail in six years with our first FAS."
  • "Lower the price. I would say being forced as a small shop wanting to go to All-Flash and being forced to buy all of the licenses that we don't use and we don't need, that was a bummer, and that was a stretch as far as convincing management."

What is most valuable?

Usability, in general. Currently, just basic functionality and consistency is all we really aim for.

How has it helped my organization?

Potentially. Hopefully just the consistency and integrity. That's our main goal as a small shop, compared to some.

Hopefully, you never have to actually use those backups but those backups are probably completing 90% faster. If we had roll back to a backup, then we're going to have more consistency. That's the main thing - that I hope I don't have to use - that would be there for its benefit.

What needs improvement?

Lower the price. I would say being forced as a small shop wanting to go to All-Flash and being forced to buy all of the licenses that we don't use and we don't need, that was a bummer, and that was a stretch as far as convincing management. That's probably the only thing I can think of off the top of my head.

For how long have I used the solution?

I've been in charge of NetApp for three years.

What do I think about the stability of the solution?

I've never had a problem. We've never had an outage. All the upgrades have gone well. There have been a couple of hiccups getting to the point where you can upgrade, as far as configuration changes, but nothing that caused any outages, or data loss, or anything like that.

What do I think about the scalability of the solution?

We'll see. We're only running about 27 terabytes in production right now. We're keeping everything else on our secondary FAS in our DR location. So we think it would scale well. But we'll see. We'll cross that bridge when we come to it.

How are customer service and technical support?

We haven't used it for a while, and then only a little bit. Just conversing about upgrades and making sure we're set to go to various versions.

They've been very knowledgeable. I haven't really had any problems with them. We haven't had anything critical where I needed an immediate response. So I also haven't worried that much about it.

Which solution did I use previously and why did I switch?

We didn't need invest in a new solution but our support was up on our system. So we had to upgrade. We had a 15K SAS disk before that was sufficient but it was going end-of-support at the end of this year or the end of next year, so it was a good time to upgrade.

We chose NetApp because we put a lot of money into the training already. I'm very comfortable with it. I like it. It's pretty industry standard. It's very a valuable skill. So I'd rather not go to some smaller start-up vendor and then, if I ever do look for a new job, I can say, "Yeah, I'm very experienced with NetApp," not whatever other company. And HPE was horrible four or five years ago.

Which other solutions did I evaluate?

I'm coming from a HP MSA and they were just horrible. Very unfriendly. Disks failing every week. Every month.

We had a NetApp FAS8020 before and I thought it was great. We went from HPE to NetApp and there's no comparison. We looked at a couple of other vendors but they weren't as robust so we stayed with NetApp.

We looked at a company called Datrium. They were not robust enough to fit all of our needs. I looked at Nimble Storage. I don't remember what the other company was. I didn't actually talk to them, but I looked at their product. Everything's basically the same price and so why not just stick with NetApp.

What other advice do I have?

We use it as our production stack, VMware, Oracle, and file shares for the most part, and use it for both block and file storage.

We are more likely to consider NetApp for mission critical storage systems, based on our experience, because we didn't have a disk fail in six years with our first FAS. That's hard to beat that. I hear different stories on that, but that's our experience. So I'm pretty happy.

Everything runs well. The main thing that we've noticed is Oracle including backups at night, and queries and the like. Other than that, the database guys were the only ones that complained anyway. So they're happy now and that's my only job, really.

Most important criteria when selecting a vendor:

  • Primary is data integrity (not losing my data).
  • Secondary would be uptime. With NetApp we haven't had any down-time.

In terms of advice to someone who's looking for this kind of solution I would say do your research. You can't go wrong with NetApp. But make sure you're getting the right product for what you use or what you need it for. With the right use case.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user750723 - PeerSpot reviewer
It Manager at HSBC
Real User
Oct 19, 2017
Enabled us to reduce physical rackspace on one project by 70-80% while providing performance and reliability
Pros and Cons
  • "We are more likely to consider NetApp for mission critical storage because of the reliability that we get with them, the support that we have with them, and the infrastructure that they have available."

    What is most valuable?

    • Performance
    • Reliability
    • Scalability

    They're important because it's critical user data. As a global bank we need to make sure that users' data is accessible at all times; that there's no outage window or things like that. Performance is key.

    How has it helped my organization?

    The consolidation, the physical rackspace. For example, we've got a project ongoing at the moment in consolidating our footprint from 20 rackspaces down into two. I think we've got a 70-80% footprint reduction in going from old FAS controllers to AFF.

    What needs improvement?

    There's not really anything that's standing out at the moment.

    Perhaps the node count on a block basis, even though we don't really use it that much for block, but that would be one.

    The only other thing from our point of view would be, on the storage efficiency side, the compaction storage efficiency - there's no way of seeing that on a volume level, you can only see that on an aggregate level.

    For how long have I used the solution?

    We've had All Flash installed now for coming up to two years. I think it was February, 2016 that we put in the first All Flash array.

    What do I think about the stability of the solution?

    The All Flash is very good. So far it seems more reliable, there's not been any issues with it.

    What do I think about the scalability of the solution?

    Good. We've not really had much scalability, so far, to grow that much on the AFF, but what we have had to do has been good.

    How are customer service and technical support?

    Very good. As an enterprise, trust me we've got quite a lot of the account team that were involved with this, so quite a lot of NetApp staff helped us out in the build, the design, the configuration, the maintenance, etc.

    Which solution did I use previously and why did I switch?

    We were using NetApp. We were using FAS NetApp, and it was just the new system, the new growth that we needed.

    How was the initial setup?

    Straightforward. No different to any old system that we've put in before, so an AFF is no different to a FAS.

    Which other solutions did I evaluate?

    Dell EMC, NetApp, IBM.

    NetApp are our chosen vendor for IP storage.

    What other advice do I have?

    The primary use case for our All Flash FAS is user data: Windows user file data, application data, NAS IP data. We use file storage.

    We've just got a great partnership with NetApp. We've got NetApp installed in over 52 different countries. I think our hardware install base is over 600 systems globally. We've got a very good relationship.

    We are more likely to consider NetApp for mission critical storage because of the reliability that we get with them, the support that we have with them, the infrastructure that they have available.

    The most important criteria when selecting a vendor are

    • Manageability
    • The customer base that they have
    • What enterprise accounts have they got
    • Cost is the main thing

    By manageability I mean how easy is it to manage the infrastructure. You don't want to manage a complex infrastructure and have multiple use cases, of having issues which are hard to manage. Having a single vendor and being able to manage it through a single support center makes it much easier.

    My advice to a colleauge considering a similar solution would be: Depending on the work load that you've got, that you require your systems for, if you're looking for high performance NAS then you'd look at NetApp. But you've definitely got to be able to manage the estate that you've got, so depending on the size of the infrastructure that you have would determine the solution that you choose.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    it_user750669 - PeerSpot reviewer
    Enterprise Storage Admin at Commonwealth Of Kentucky :Cot
    Vendor
    Oct 18, 2017
    Its ability to handle the load which we throw at it
    Pros and Cons
    • "With the compression and dedupe, it's not necessarily a one-to-one gigabyte for gigabyte, where the compression and the dedupe allow you to buy a lot less, but to obtain a lot more storage capacity at the same time, hence getting the performance of SSD but they are not impacted by the two components of dedupe and compression."
    • "With what we pay for a node-pair and the OnCommand Unified Manager, there ought to be at least a third of that integration in performance monitoring and alerting."

    How has it helped my organization?

    Ease of use: We're familiar with the NetApp platform and ONTAP. We're comfortable with the tool sets that it has. We've been trained on it as a group for quite sometime. We started out with IBM-branded NetApp with 7-mode. We've grown from 7-mode all the way into ONTAP 9.0. The cross training amongst players or team members allows us to help each other with issues that we deal with on a regular basis. We find that there's a lot of value in that.

    We use it for a storage location for Riverbed centralized storage. We use it for VMware, VMFS volumes, and for our VMware platform. We also use it for iSCSI and for regular RDM server storage. We use it primarily for block-related storage.

    We use it for multiple apps. It's enterprise-wide. We have eMARs. We have what they call the Obamacare Exchange running on it, and HBE for the State of Kentucky. We have a lot of VMware running on it, which have 1000s of servers that their VMDK files are nested in VMFS volumes which run on the AFF8080.

    One of the primary reasons that we went with the AFF was because of the dedupe, the compression, and that it's not software-based, but it's hardware-based. It's inline.

    Learn about the benefits of NVMe, NVME-oF and SCM. Read New Frontiers in Solid-State Storage.

    What is most valuable?

    • Performance
    • Integration into the ONTAP
    • The cost of the product itself

    With the compression and dedupe, it's not necessarily a one-to-one gigabyte for gigabyte, where the compression and the dedupe allow you to buy a lot less, but to obtain a lot more storage capacity at the same time, hence getting the performance of SSD but they are not impacted by the two components of dedupe and compression. In summary, they don't get in the way of the performance of the product.

    What needs improvement?

    I would like to see a little more integration with some of the core fundamental components of OCI as part of the ONTAP OnCommand Manager, instead of it just being either all OnCommand Unified Manager or being able to see OCI and all of that it does. With what we pay for a node-pair and the OnCommand Unified manager, there ought to be at least a third of that integration in performance monitoring and alerting, and there's a lot there, don't get me wrong. We've got all the alerting and everything, but there should be a little more of the OCI bundled into the OnCommand Unified Manager.

    In future versions, since we own every license that NetApp has except SnapLock. I would like to see SnapLock integrated into the platform, and not be an additional cost for a license.

    We had every license when we purchased our platform. We're a major player in NetApp when you consider our total platform, as far as all the data that we manage is around about 12.5 to 13 petabytes. When you consider the size of our investment into NetApp, whether it's the AltaVault storage grid, E-Series 2800, FAS8060, 8080, or the AFF8700, we have a substantial purchase into all of their products at both the Commonwealth datacenter and also the alternate datacenter. When you consider we own every license that they have, except the SnapLock, and that's the one that we need the most right now for our stakeholders' legal purposes.

    What do I think about the stability of the solution?

    It's pretty good overall. With the auto-supports and the support SEs which are on staff when stuff goes bad and we have bad hard drives, we found that it's a pretty stable platform.

    Also, all storage platforms have issues. There's things that go wrong with all storage platforms. There's no magic platform out there, but the response of the NetApp support staff, engineering, the ticketing, and the people whom help when you call in a ticket, they're very responsive and that also has a great value.

    What do I think about the scalability of the solution?

    It's very scalable. Right now, at our primary site, we have four FAS8060 nodes. We have two node-pairs of 8080, and we're adding an additional node-pair of 8080 along with a node-pair of A700. At an alternate data site, we've got a node-pair of 8060 and a node-pair of 8080. We're adding a node-pair of 80200. For the upgrade at the primary site, the only portion of that would be considered risky is it has to go through change control when replacing the intercluster switch. Because we're expanding beyond the capacity of the original switch that we purchased, and it's very scalable, and we like the product.

    How are customer service and technical support?

    They're always very good. Whether I contact them online or whether I call in, they're very diligent in following up and making sure issues have been resolved before they close the ticket.

    Learn about the benefits of NVMe, NVME-oF and SCM. Read New Frontiers in Solid-State Storage.

    Which solution did I use previously and why did I switch?

    We have multiple platforms. We have EMC, VNX7600s, and we just got rid of a VNX5600 and 5400 that were not able to keep up with the compute for what we were driving through them. We had on one of those systems, the VNX5600, we had 250 terabytes of free space that couldn't be utilized because the processing power on the platform couldn't keep up with what we needed. It was over-utilized, therefore we went with NetApp because it has the ability to handle the load that we throw at it.

    How was the initial setup?

    I was involved in the initial setup. It was somewhat complex, because we did cutover from 7-mode, where we stood up a brand new platform, were having to move the data from one to the other, and were dealing with the outages that were involved, but also going from the seven-mode to the ONTAP and the clustering and how it is different.

    I also do a lot of the infrastructure, as far as the fabric management, the ports, the trunks, and the fiber-connections from the NetApp platform or the NetApp cluster to the IBM Brocade Branded Directors. I do all of it: the zoning and the fabric management. It's very detailed and very complex. You have to really know what you're doing in order to get that set up properly. It is not on NetApp. That's just in general. If it was any system, you would have that to deal with.

    Which other solutions did I evaluate?

    Every time we go through an upgrade process or we have a new purchase, we look at what functionality is offered by each vendor/manufacturer and we don't purchase based on fidelity to a single vendor. It has to be based on:

    1. Monetarily does it make sense for us to go with that vendor. Are they willing to work with us on the price?
    2. What they're offering. Does it give us what we need?
    3. Does it allow us scalability in what we're doing?

    We just got finished purchasing a new node-pair of 8080, AFF8700, and an 8200. If Unity would have come in at a comparable price, we could have gone with them. We didn't simply because of the scalability of the product.

    What other advice do I have?

    Look for these three major components when researching a similar product:

    1. Supportability with tech support
    2. Scalability
    3. The stability of the platforms.

    As far as AFF, we've had far better response and longevity of the actual drives themselves because they don't wear out as fast as a spindle drive does. I would say don't go with spindle. Go with All Flash unless it's archive.

    Most important criteria when selecting a vendor:

    • Supportability
    • Performance
    • Scalability.
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    it_user750651 - PeerSpot reviewer
    Leads Systems Engineer at Tuscon Medical Center
    Real User
    Oct 17, 2017
    It makes for easy upgrades; you just add new nodes, move stuff off, and take the old nodes off ​
    Pros and Cons
    • "We are more likely to consider NetApp for mission critical storage systems because they have been excellent to work with and their product has been stable."
    • "They preconfigured it at the factory and that is a pain in the neck. This should stop."

    How has it helped my organization?

    We're a hospital and we store all of our patient records on it. Everything that we do in the hospital is done on there. It does it for VMware as well as databases and Oracle, we do everything on it. It allows us to do our job.

    Learn about the benefits of NVMe, NVME-oF and SCM. Read New Frontiers in Solid-State Storage.

    What is most valuable?

    The capabilities of ONTAP is what drives me towards NetApp.

    Their ability to put more storage on smaller spaces through their deduplication compaction. Routines and thin storage are very valuable to us. 

    What needs improvement?

    An additional feature that I would like to see better support for is block level storage, where they understand what's inside the LUNs as well as the LUNs themselves.

    Though with 9.2 coming out, there is very little else that I want. I think anything they add at this point is going to be just icing, because it's already meeting my needs.

    What do I think about the stability of the solution?

    It's very stable.

    What do I think about the scalability of the solution?

    I like the scalability, the clusters, being able to add new nodes and such. It also makes for easy upgrades; you just add new nodes, move stuff off, and take the old nodes off.

    How are customer service and technical support?

    They are very good, knowledgeable, and responsive. Though every once in awhile, you get a knucklehead.

    Learn about the benefits of NVMe, NVME-oF and SCM. Read New Frontiers in Solid-State Storage.

    Which solution did I use previously and why did I switch?

    We were using an EMC solution before this one. We switched when we ran out of performance on what we had.

    How was the initial setup?

    I was involved in the setup.

    They preconfigured it at the factory and that is a pain in the neck. This should stop.

    Which other solutions did I evaluate?

    We evaluated EMC, Hitachi and NetApp.

    What other advice do I have?

    When choosing a storage, it's a matter of management. Once you've bought the storage, all your time is spent in management. So, look at the software as well as the hardware.

    We use it for block storage almost exclusively.

    We are more likely to consider NetApp for mission critical storage systems because they have been excellent to work with and their product has been stable.

    Most important criteria when selecting a vendor: support and performance.

    Previous Solutions

    We were using an EMC solution before this one. We switched when we ran out of performance on what we had.

    Initial Setup

    I was involved in the setup.

    They preconfigured it at the factory and that is a pain in the neck. This should stop.

    Other Solutions Considered

    We evaluated EMC, Hitachi and NetApp.

    Other Advice

    When choosing a storage, it's a matter of management. Once you've bought the storage, all your time is spent in management. So, look at the software as well as the hardware.

    We use it for block storage almost exclusively.

    We are more likely to consider NetApp for mission critical storage systems because they have been excellent to work with and their product has been stable.

    Most important criteria when selecting a vendor: support and performance.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    it_user750639 - PeerSpot reviewer
    Enterprise Storage Engineer at Providance Health Services
    Vendor
    Oct 16, 2017
    Tech support is good, smart, and responsive
    Pros and Cons
    • "We use All Flash for block and file storage, and our impression of NetApp has a long history; it's been good to us in providing the support and giving us the right solutions when we need them."
    • "We would like to see permission repair technology built into ONTAP."

    What is most valuable?

    While our VDI people are storing user profiles, we make good use of single name space. With application driven ride, VDI has driven us to use NetApp because they needed a single name space and there's just no vendor on the market that can do single name space with All Flash.

    How has it helped my organization?

    In the single name space, the profile pad need not be changed for various users. All the users of VDI can be pointed towards one profile source.

    Our primary use case for All Flash is we put VDI on it and we put our Providence Health Systems work on Epic. Epic is our tier one app. We put all the NAS needs for the Epic app on All Flash, and we also put our user home directories on All Flash.

    What needs improvement?

    We would like to see permission repair technology built into ONTAP. We have it in EMC Isilon and we have been asking our accounting to take it to the engineering team. We want a job repair technology in EMC Isilon, in that app as well, so that app can refer to it and build on it.

    Also, the product could be made cheaper.

    For how long have I used the solution?

    We have been using it for eight months.

    What do I think about the stability of the solution?

    The stability is good.

    What do I think about the scalability of the solution?

    It is certainly scalable.

    How are customer service and technical support?

    We used tech support. They are good, smart, and responsive.

    Which solution did I use previously and why did I switch?

    No, we didn't use a previous solution. We came to AAF 300 All Flash because we were refreshing all of our NetApp applications.

    How was the initial setup?

    I am the lead for all NetApp installs. Every time we had a good installer coming onsite, so we make it easy for them and they make it easy for us.

    What other advice do I have?

    We use All Flash for block and file storage.

    We have been a NetApp shop for a while, even before AAF 300. Thus, our impression of NetApp has a long history. It's been good to us in providing the support and giving us the right solutions when we need them. Therefore, we have a good impression of NetApp.

    I recommend NetApp. If someone is looking at a similar solution, I would give them the advice, "Go for NetApp."

    When it comes to NAS services, they have better operating systems compared to anyone, even other vendors would have it, but NetApp has a long history of being in the market and large customer base. Therefore, they might have gone through various problems and solutions compared to any new vendors who are out there. Experience matters.

    Most important criteria when selecting a vendor:

    • How robust the technology is
    • How reliable the vendor is
    • How experienced they are.
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    it_user750633 - PeerSpot reviewer
    System Admin
    Vendor
    Oct 16, 2017
    They've always been really supportive, easy to get ahold of, and easy to work with
    Pros and Cons
    • "NetApp is the leader in the field for high performance and storage systems."
    • "Simplifying the solution for performance, though they are already working on it."

    What is most valuable?

    • Performance
    • Contingency, failover, and data recovery
    • It's a good vendor.

    They have always been really supportive, easy to get ahold of, and easy to work with.

    The primary use case for All Flash is improved performance.

    How has it helped my organization?

    • Better performance
    • More reliable systems
    • Less space needed versus competitors of similar storage

    What needs improvement?

    Simplifying the solution for performance, though they are already working on it. Also, making the UI more user-friendly couldn't hurt.

    For how long have I used the solution?

    Over five years.

    What do I think about the stability of the solution?

    It's very stable. We haven't had any problems in our environment.

    What do I think about the scalability of the solution?

    It is very easy to scale.

    How is customer service and technical support?

    Customer Service:

    We have a good relationship with our representatives through them. Our sales representative gave us a lot of information as far as moving forward with upgrading stuff.

    Technical Support:

    It has been used quite a few times and we always have always had a good response from them. They are very knowledgeable.

    How was the initial setup?

    It was very straightforward.

    What other advice do I have?

    We use both block and file storage.

    NetApp is the leader in the field for high performance and storage systems. They have always been our primary go to. We are more likely to consider NetApp for mission critical storage systems based on our experience.

    Advice for someone looking at similar products: Just do the research beforehand and you'll be able to tell what vendors separate themselves from the rest as far as other companies' reviews out there. I would definitely recommend NetApp All Flash FAS.

    Most important criteria when selecting a vendor: compatibility and communication. Being able to rely on them whenever we need them.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    it_user750558 - PeerSpot reviewer
    Manager San Operations at a media company with 10,001+ employees
    Real User
    Oct 16, 2017
    We do our upgrades in the middle of the day
    Pros and Cons
    • "The performance is the most valuable feature."
    • "We have frequently used tech support, and they are one of the best departments at NetApp; without them, we wouldn't be able to operate the way we do."
    • "The only complaints I ever had was with OnCommand Unified Manager and Performance Manager, and they fixed them in the last version."

    How has it helped my organization?

    We have been able to construct a business intelligence environment with nearly instant reporting for our parks, so they can determine where resources need to be put during the middle of a day. So, if there's a rainstorm, they can determine that we need to move people to front gates, we need to move pizzas here, etc. It enables realtime actions to events.

    Learn about the benefits of NVMe, NVME-oF and SCM. Read New Frontiers in Solid-State Storage.

    What is most valuable?

    The performance is the most valuable feature.

    The primary use cases for our All Flash storage system are primarily server virtualization and data storage for unstructured storage. We use it for both block storage and file storage.

    What needs improvement?

    The only complaints I ever had was with OnCommand Unified Manager and Performance Manager, and they fixed them in the last version.

    What do I think about the stability of the solution?

    It's pretty reliable. We do our upgrades in the middle of the day, with parks open. If I'm not up at 3:00 in the morning doing an upgrade because of a risk, that's a great thing.

    What do I think about the scalability of the solution?

    We haven't had to scale yet. However, we built it so if we do, it's very simple to do. We could probably do it with an onsite staff and not need professional services.

    How are customer service and technical support?

    We have frequently used tech support. They are one of the best departments at NetApp. Without them, we wouldn't be able to operate the way we do.

    Learn about the benefits of NVMe, NVME-oF and SCM. Read New Frontiers in Solid-State Storage.

    Which solution did I use previously and why did I switch?

    We had a different NetApp solution before. We actually started running the numbers, and due to the age of the systems, we were starting to lose multiple disks at a time. We were going to have a point where we lost data, so it was time to replace them. NetApp was the only vendor that really worked out during the quote process.

    How was the initial setup?

    I was involved in the initial setup. It was very straightforward. By the end of the process, we had it down to where we were converting an entire park within 48 hours.

    What's my experience with pricing, setup cost, and licensing?

    Definitely go with NetApp. You're going to look at other vendors. They may come in at a cheaper price point, but you will pay in the end with management costs and downtime.

    Which other solutions did I evaluate?

    Before purchase All Flash, we had a very high impression of NetApp as a vendor of high performance sound storage. It is still very high as it is the only vendor we would consider for mission critical systems based on our experience at this point.

    We looked at some other vendors. They can't provide the single pane of glass management. We're a very thinly-staffed environment, and we need to be able to have a minimum number of people managing the maximum amount of resources. Other vendors don't do that.

    For example, we looked at EMC. Their primary problem was the pane of glass problem. They offered three solutions to do what we're already doing with one. Nimble was the other solution which we looked at, and they were protocol limited. They could only do iSCSI, which would have required a significant architecture rebuilt for us.

    What other advice do I have?

    Most important criteria when selecting a vendor:

    • High availability
    • Reliability
    • Performance.

    We have to be able to do the three P's. Get people in the front gate, sell them plush "Bugs Bunnies", and sell them pizzas. If we can't do that, we have a problem.

    Previous Solutions

    We had a different NetApp solution before. We actually started running the numbers, and due to the age of the systems, we were starting to lose multiple disks at a time. We were going to have a point where we lost data, so it was time to replace them. NetApp was the only vendor that really worked out during the quote process.

    Initial Setup

    I was involved in the initial setup. It was very straightforward. By the end of the process, we had it down to where we were converting an entire park within 48 hours.

    Pricing, Setup Cost and Licensing

    Definitely go with NetApp. You're going to look at other vendors. They may come in at a cheaper price point, but you will pay in the end with management costs and downtime.

    Other Solutions Considered

    Before purchase All Flash, we had a very high impression of NetApp as a vendor of high performance sound storage. It is still very high as it is the only vendor we would consider for mission critical systems based on our experience at this point.

    We looked at some other vendors. They can't provide the single pane of glass management. We're a very thinly-staffed environment, and we need to be able to have a minimum number of people managing the maximum amount of resources. Other vendors don't do that.

    For example, we looked at EMC. Their primary problem was the pane of glass problem. They offered three solutions to do what we're already doing with one. Nimble was the other solution which we looked at, and they were protocol limited. They could only do iSCSI, which would have required a significant architecture rebuilt for us.

    Other Advice

    Most important criteria when selecting a vendor:

    • High availability
    • Reliability
    • Performance.

    We have to be able to do the three P's. Get people in the front gate, sell them plush "Bugs Bunnies", and sell them pizzas. If we can't do that, we have a problem.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    it_user862992 - PeerSpot reviewer
    it_user862992Post Production Systems Engineer at a computer software company with 1,001-5,000 employees
    Real User

    I believe this process of leaving comments on other people's use cases for choosing one particular vendor vs. another includes many different factors for which one is better. Your reasoning for NetApp being better I dont agree with, however. Upgrades are a nightmare sometimes and before CDOT would typically require downtime scheduled, you have to license every protocol on the units separately and they dont sell them bundled (though this may have changed.) . It was reliable when it was up and had enough free space but once it got lower than 16% they would crawl.

    it_user750564 - PeerSpot reviewer
    Infrastructure Admin 3 at Grant Ham University
    Real User
    Oct 15, 2017
    If we have any issues, we can call into NetApp and their support is really good
    Pros and Cons
    • "The most valuable feature is the support, because if we have any issues, we can call into NetApp and their support is really good."
    • "It would be nice to have better integration between SRM and VMware, as I've had some issues with that."

    What is most valuable?

    The most valuable feature is the support. If we have any issues, we can call into NetApp and their support is really good.

    Speed and reliability of the data's access is the main reason why we went with All Flash. We mainly use All Flash for file storage.

    With the new all solid state, it has really good performance.

    How has it helped my organization?

    We have had NetApp for many years. It's been reliable. If we have a disk go bad, they send it out with all the auto support features. We're hands off and all that stuff is being done behind the scenes. That's really valuable.

    The primary use case is to put all of our data on NetApp, all of our primary data anyhow. Our SQL databases are Oracle databases. We even have all of our SIF shares on there right now just because we don't have that much. We're probably looking at 120 terabytes of data. We don't have that much, so we are able to put everything on All-Flash.

    What needs improvement?

    It would be nice to have better integration between SRM and VMware, as I've had some issues with that. Though this may just be our particular system and may not be a global issue.

    Also, maybe include additional instructions on how to set it up properly.

    For how long have I used the solution?

    We have been a NetApp customer for many years, so we had all SATA/SAS drives before. Just last year, we got the All Flash FAS system. Every year, it gets better.

    What do I think about the stability of the solution?

    We have been with NetApp for many years and haven't had any issues. If we do, NetApp is there to support us.

    How is customer service and technical support?

    It's really good.

    What about the implementation team?

    We had a vendor come in and they set us up.

    What's my experience with pricing, setup cost, and licensing?

    Obviously depending on the price point, NetApp is obviously a little more expensive than your generic Dell SAN solution or whatever.

    What other advice do I have?

    It's reliable. The speed is good. We've tried to push the thing to the max and it's almost impossible. The CPU of our host gets limited before the storage gets limited, therefore backup solutions for it is easy.

    Depending on what your needs are, obviously NetApp would be the way to go.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
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    Updated: June 2026
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