The primary use case for ONTAP is both on-premise and in the cloud. For on-premise, we utilize it for hosting our virtual infrastructure environment through VMware, as well as hosting personal and shared drives. Then, in the cloud, we also host personal and shared drives within AWS and Azure.
Storage Supervisor at a energy/utilities company with 10,001+ employees
Video Review
Enables high availability as well as standalone systems if that's what we want within our specific workloads
Pros and Cons
- "ONTAP has been very stable for us, specifically in the cloud environment. It allows us to have high availability as well as standalone systems if that's what we want within our specific workloads. Also, on-premise has been a very stable environment. We have very few outages and when we do, we work with support to get systems back online in a timely manner."
- "NetApp support was able to get the system back online with us without having to do an RMA for another device, and support really helped bail us out in that situation of getting the system back online and not having to shut our facility down."
- "The key feature, that we'd like to see in that is the ability to sync between regions within the AWS and Azure regions. We could use the cloud sync service, but we'd really like that native functionality within the cloud volume service."
What is our primary use case?
How has it helped my organization?
An example of how ONTAP is improving our organization is through back-up and restore, as well as offsite replication capability. We utilize SnapMirror very heavily on our sites and then also to replicate it offsite to other sites in our organization to make sure that we have very fast local restores if necessary. As well as offsite replication for disaster recovery capabilities as we have certain events that impact our facilities from that perspective.
We use ONTAP for a number of mission-critical applications. Some that specifically run some of our facilities. I'm in the energy industry and we had a certain scenario earlier this year that one of our systems went down and after a few hours I had to start having the conversation with some of the other supervisors if we couldn't get the system back online. However, NetApp support was able to get the system back online with us without having to do an RMA for another device. Support really helped bail us out in that situation of getting the system back online and not having to shut our facility down.
ONTAP has allowed us to keep cost down in the storage environment based upon the deduplication and how we're utilizing it to replicate from a number of different sites and centralize some of our offsite replication capabilities.
What is most valuable?
Some of the most valuable features of ONTAP for us are the reliability and availability. We have a lot of built-in functionality within ONTAP to provide back-ups and restore at the volume level. Also, individually if we need to restore specific files within a volume. It's been very helpful us to have that.
Within ONTAP, some of the new features that we've been utilizing recently are the FabricPools which we think is great. One of the new services is the cloud volume service that's available within AWS and Azure that we're really liking.
We use ONTAP in the public cloud for Linux NFS mounts, as well as Windows CIFS volume shares. A lot of times multiple applications or systems will need to share that data and NetApp ONTAP in the cloud really allows for all those applications to utilize shared data in their application communication.
NetApp ONTAP, easily, in our environment, allows for a 3:1 compression ratio on average. That's really helped, whether it be on-premise or in the cloud, to help drive down cost utilization in our systems. There's a number of systems that we have that run pretty high utilization. That data reduction helps us prevent from having to continue to expand those systems.
What needs improvement?
The key feature, that we'd like to see in that is the ability to sync between regions within the AWS and Azure regions. We could use the cloud sync service, but we'd really like that native functionality within the cloud volume service.
Buyer's Guide
NetApp Cloud Volumes ONTAP
June 2026
Learn what your peers think about NetApp Cloud Volumes ONTAP. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
900,644 professionals have used our research since 2012.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
ONTAP has been very stable for us, specifically in the cloud environment. It allows us to have high availability as well as standalone systems if that's what we want within our specific workloads. Also, on-premise has been a very stable environment. We have very few outages and when we do, we work with support to get systems back online in a timely manner.
What other advice do I have?
I would rate ONTAP as an eight. It has a lot of great features, some features that we didn't even know we needed until we talked with our account team and they walked us through some of the reasons for some of those features and then we look at implementing them. The stability of the environment really helps us have that as a key solution for our organization.
In terms of advice I would give a fellow colleague or friend about implementing ONTAP, it would be to just continue to work with your account team to make sure that you're finding the right solution to fit your workload need. We have a very generic workload in terms of virtual machines infrastructure. NetApp really provides a great solution there for us in that environment.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior System Engineer at a tech vendor with 1,001-5,000 employees
Their technical support responds to issues in a timely fashion
Pros and Cons
- "If anything happens, their technical support will come onsite and fix it."
- "The support is its most valuable feature as they provide on-call support, respond to issues in a timely fashion, and also offer disaster recovery."
- "I would like to have more management tools. They are difficult to work with, so I would like them to be a bit more user-friendly."
What is our primary use case?
We use it for the data that we are using, etc.
We have a dedicated team of 10 people who manage the storage.
How has it helped my organization?
For the daily activities, we needed the faster storage, faster throughpt, etc. That is why we started using SSDs in certain areas which made the application faster.
What is most valuable?
The support is its most valuable feature. They provide on-call support and responds to issues in a timely fashion It also offers disaster recovery.
What needs improvement?
AWS has come into the picture, so we want to move into AWS. Therefore, we don't want to do anything more on on-premise anymore. NetApp has to come up with a cloud version.
I would like to have more management tools. They are difficult to work with, so I would like them to be a bit more user-friendly.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
On a scale of one to ten, I would rate the stability a ten.
What do I think about the scalability of the solution?
The scalability is very good. Our environment is about 20TB.
How are customer service and technical support?
I would rate the support as a nine out of ten. NetApp is native here in Bay Area. We are also in the Bay Area. If anything happens, they will come onsite and fix it.
How was the initial setup?
There are some limitations with the integration and configuration. Though, Cluster Mode is more relatable than 7-Mode.
What's my experience with pricing, setup cost, and licensing?
We purchased the product directly from NetApp.
Which other solutions did I evaluate?
We evaluated Hitachi and IBM, but still we are using NetApp because of its marketing.
What other advice do I have?
We have not started using the cloud version. We are using the on-premise version with FlexPod.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
NetApp Cloud Volumes ONTAP
June 2026
Learn what your peers think about NetApp Cloud Volumes ONTAP. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
900,644 professionals have used our research since 2012.
AWS Architect at a manufacturing company with 10,001+ employees
It is a stable product that is easy to use
Pros and Cons
- "The most valuable feature is the ease of file storage."
- "I would recommend NetApp because it is a stable product."
- "The data tiering needs improvement. E.g., moving hard data to faster disks."
What is our primary use case?
We use it for file storage.
It is mainly being used with our Windows environment.
What is most valuable?
- Ease of file storage.
- Ease of use.
What needs improvement?
The data tiering needs improvement. E.g., moving hard data to faster disks.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
It is pretty stable. We do not put too much stress on it (about 45 percent).
What do I think about the scalability of the solution?
The scalability is very good. Our environment is 25TBs.
How is customer service and technical support?
I have not used NetApp's technical support.
What's my experience with pricing, setup cost, and licensing?
Purchasing through the AWS Marketplace was good, but it was a test system, not a real purchase.
We went through the AWS Marketplace because we were testing the product and have not evaluated the pricing yet.
What other advice do I have?
I would recommend NetApp because it is a stable product.
The AWS and on-premise versions of the product are about the same.
It is currently not being used in the AWS environment. It is just being tested. The integration and configuration seemed okay.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Lead Storage Operations at Autodesk, Inc.
It has a fair amount of visibility into what is happening
Pros and Cons
- "If you have a fair amount of experience with NetApp, you can work on it very easily."
- "NetApp is a user-friendly solution, and I would recommend it to colleagues because of its user-friendliness for implementation and running your operations."
- "When it comes to support provided by NetApp, they have room for improvement. Every time we go through their support, we end up answering the same routine questions."
What is our primary use case?
The primary use case of NetApp in our company is providing NAS services. This includes both CIFS and NFS.
I have been working with ONTAP for five years. So, I started with NetApp ONTAP 7-Mode, and now, I'm working on NetApp ONTAP C-mode. My familiarity and skill with this product is quite good.
Autodesk has been using this product for more than five years.
What is most valuable?
The most valuable feature of Data ONTAP is it's very user-friendly, It gives the administrator or engineer a lot of scope to look into the locks. It has a fair amount of visibility into what is happening. We do not have to depend on the support all the time.
If you have a fair amount of experience with NetApp, you can work on it very easily.
What needs improvement?
NetApp could certainly improve on the support side. They do not need to improve so much on the product side for now, because we have procured a high end system.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
Stability is quite good. However, when it comes to bugs, this is where we are taking a hit. We have ended up in situation where new releases of the ONTAP create an issue in our current infrastructure. We either need to go back or find a solution to fix the bug created by the bug. This is the issue that we face now.
We are not putting a lot of stress on our environment, about a five out of ten.
What do I think about the scalability of the solution?
The scalability of NetApp is good. In NetApp, we have close to three petabytes of data.
We cannot compare the scalability of the on-premise solution with the cloud solution because cloud works in a different way from the on-premise version.
When it comes to the logical partitions, the scalability is fine. Though, after a set time limit, you need to procure physical boxes to increase your storage capacity.
How is customer service and technical support?
I would rate the technical support as a five out of ten.
When it comes to support provided by NetApp, they have room for improvement. Every time we go through their support, we end up answering the same routine questions. We don't reach out to support without doing our initial troubleshooting. After, our initial troubleshooting, we find something, then we reach out for support. Once we reach out to support, support takes us back to the same basic level of troubleshooting, which takes away some time in urgent cases. This is where NetApp support should create an improvement plan.
Which other solutions did I evaluate?
We did not consider anyone else for NAS.
What other advice do I have?
NetApp is a user-friendly solution. I would recommend it to colleagues, because of its user-friendliness for implementation and running your operations.
I use the on-premise version of this product.
Our company is in the transition to the cloud. We are focused on cloud solutions going forward.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: June 2026
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