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National IT Coordenator at a government with 51-200 employees
Real User
Nov 8, 2021
Stable open-source solution for a small company or a startup with a tight budget
Pros and Cons
  • "I like pfSense's reports and how I can control access to the policies on the firewall."
  • "The user interface can be improved to make it easier to add more features. And pfSense could be better integrated with other solutions, like antivirus."

What is our primary use case?

I use pfSense as a proxy and a firewall to monitor all the traffic to my network. It allows me to shape the traffic and eliminate bottlenecks that cause the network to slow down. You can use pfSense to catch some websites or make the network faster because we have applications connected remotely all over the country. We need to have a network with a reliable speed and no hiccups on the way because all our applications are on-premise, and the entire country goes to the same data center to get information.

What is most valuable?

I like pfSense's reports and how I can control access to the policies on the firewall.

What needs improvement?

The user interface can be improved to make it easier to add more features. And pfSense could be better integrated with other solutions, like antivirus. For example, pfSense could add templates with firewall policies that a user can customize. I haven't tried to integrate pfSense with Microsoft Active Directory, but in Mozambique, we use many Kaspersky antivirus solutions. If pfSense integrated with these antivirus solutions, everything would be much more stable because most of the companies here have a different kind of security solution. Within a single company, you might find two or three different antivirus suites. So, for example, there could be an open-source solution that you get for free, but you can pay for the support if you want it. So for solutions like that, it would be great.

What do I think about the stability of the solution?

Companies in Africa have issues with budgeting for IT. An open-source solution like pfSense gives us stability and provides us with good reports. It's amazing. It makes the solution reliable.

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What do I think about the scalability of the solution?

I haven't tried yet scaling up pfSense. But my setup is Windows based, and I have some Windows-based applications, so I want it to integrate with the Microsoft Active Directory. I haven't done it yet, but I think it would be good to have that integration.

How are customer service and support?

I contacted pfSense support only once when I was installing it and had only configured one network tab. I had to get in touch with them, and the support was terrific. I was impressed. I can't complain about their support.

How was the initial setup?

I have some experience with Linux distributions, so setting up pfSense was a bit easier for me, and I have been working with security for quite some time. It was fast for me, but part of my team is not used to a Linux environment, so it was tricky for them to implement add-ons to the appliance.

What other advice do I have?

I rate pfSense eight out of 10. I would recommend it for a small business or a startup as a starting point. It's also good for companies that are on a tight budget.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Tayo Olubanke - PeerSpot reviewer
Managing Director at a media company with 51-200 employees
Real User
Top 5
Nov 4, 2021
Excellent technical support of a stable and easy to use solution
Pros and Cons
  • "Technical support is perfect, excellent."
  • "The integration should be improved."

What is our primary use case?

We primarily use the solution to help our customers with firewall integration. 

What is most valuable?

I like the solution's stability and ease of use. 

What needs improvement?

There is a need to increase the technology on the area of WAF, the web application firewall. I would like to be more knowledgeable about the firewall, so I may best use it to solve customer problems. 

The integration should be improved. 

For how long have I used the solution?

I have been using pfSense for around six years. 

What do I think about the stability of the solution?

The solution is stable. 

How are customer service and support?

Technical support is perfect, excellent. 

How was the initial setup?

The solution is easy to install for one who properly understands the nitty gritty of the firewall and network.

It is my engineers who are responsible for the installation, not I, so I cannot comment on its duration, although I know that it does not take them long. 

What about the implementation team?

We don't buy the PS from Sophos, because we have in-house training and in-house trained engineers who always handle the implementation.

What's my experience with pricing, setup cost, and licensing?

Our customers must pay for an annual license. 

What other advice do I have?

The solution can be deployed both on-cloud and on-premises. 

When it comes to Sophos, we have around 18 to 20 customers making use of it. 

I would recommend the solution to others. 

I rate pfSense as an eight out of ten. It is good. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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Buyer's Guide
Netgate pfSense
January 2026
Learn what your peers think about Netgate pfSense. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,733 professionals have used our research since 2012.
reviewer126042 - PeerSpot reviewer
Principal at a tech services company with 1-10 employees
Real User
Oct 3, 2021
You plug it in, set it up, and it works
Pros and Cons
  • "What I like about pfSense is that it works well and runs on an inexpensive appliance."
  • "I would like to see pfSense integrate WireGuard. Currently, pfSense uses OpenVPN, and there's nothing wrong with it, but WireGuard is a lot leaner and meaner."

What is our primary use case?

I use pfSense to provide firewall and VPN services for small businesses. I have a handful of clients using it now and a new one in the works. 

What is most valuable?

What I like about pfSense is that it works well and runs on an inexpensive appliance. It's a minimal Intel system that has no fan and is all solid-state. It doesn't have a fan because it doesn't do enough to get hot. It's a box about the size of a Discman. I can download the pfSense software at no cost then connect a keyboard, mouse, monitor, and USB flash drive to the appliance. It's built on top of BSD and managed with a web server. And it's effortless to manage.

What needs improvement?

I would like to see pfSense integrate WireGuard. Currently, pfSense uses OpenVPN, and there's nothing wrong with it, but WireGuard is a lot leaner and meaner. Unfortunately, it's not ready for pfSense, which is built on BSD, and WireGuard is not yet integrated with BSD. The issue is that pfSense is waiting for BSD to add WireGuard support. Once WireGuard is supported on BSD, you can bet pfSense will adopt it. 

What do I think about the stability of the solution?

I've never had any problems with stability. You plug it in, set it up, and it works.

What do I think about the scalability of the solution?

I know a peer who set up pfSense in a Catholic parish school. It's not thousands of devices, but there are several devices in the parish office, the rectory, and throughout the school, as well as three different VPNs. There's a fourth VPN connection to the IT Director's house, where he manages most of it. So that's four locations with VPNs, and that's the biggest one I know. All you have to do is buy a big enough appliance. You can use the minimum appliance in the rectory, where there's a handful of computers, but you need a step up from that in the school, where there are a lot more computers to connect. And I think even the parish office, which is a handful of people, uses the minimum appliance.

How are customer service and support?

I've never needed support. You can find anything you need to know in the pfSense knowledge base online or in the documentation.

How was the initial setup?

You only need a couple of minutes to install pfSense, then it just sits and works. You boot the USB drive and install it. After that, there's no more management. Any IT professional can easily set it up. Business owners who don't know anything about technology might have a hard time, but the average IT person can do it with no problem. There's good documentation online.

What's my experience with pricing, setup cost, and licensing?

The pfSense software is open source, so you only have to pay $90 a year for support. Of course, I could be wrong on that. It was that much when I looked into it a year ago. It might've gone up or down since then. You can buy the minimum appliance for under $300. It has two ethernet ports, one for your WAN and one for your LAN. 

What other advice do I have?

I rate pfSense 10 out of 10. The appliance is inexpensive, and the software costs nothing. You plug it in and it works.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Muhammad_Irfan - PeerSpot reviewer
Sr. Network Administrator at a manufacturing company with 201-500 employees
Real User
Top 20
Sep 25, 2021
Stable, scalable, and effective traffic blocking
Pros and Cons
  • "The most valuable features of pfSense are the reports, monitoring, filtration, and blocking incoming and outgoing traffic."
  • "The usage reports can be better."

What is our primary use case?

I am using pfSense as a secondary firewall and network management.

What is most valuable?

The most valuable features of pfSense are the reports, monitoring, filtration, and blocking incoming and outgoing traffic.

What needs improvement?

The usage reports can be better.

For how long have I used the solution?

I have been using pfSense for approximately six years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

I had 20 to 30 users using the solution.

Which solution did I use previously and why did I switch?

I have used Sophos and Cyberoam solutions.

How was the initial setup?

The installation is very easy.

What about the implementation team?

I did the implementation of the solution.

What's my experience with pricing, setup cost, and licensing?

I am using the free version of pfSense.

What other advice do I have?

I would recommend this solution to others.

I have been 100% satisfied with the solution.

I rate pfSense an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1660638 - PeerSpot reviewer
Vice President - Engineering & Delivery at a tech services company with 51-200 employees
Real User
Sep 2, 2021
Useful customization, highly scalable, and plenty of features
Pros and Cons
  • "The solution has good customization abilities and plenty of features."
  • "In an upcoming release, the reporting could be more user-friendly. For example, the reporting in graphs and charts for the host can be cumbersome."

What is our primary use case?

We are a small business and we use pfSense as our interface for the WAN. We use it for a Firewall and to ensure that all devices are operating. It provides our basic network routing needs, reporting on usage, such as IDS, and for managing individuals on network devices for controlling bandwidth and destinations.

How has it helped my organization?

Our security in our organization was previously provided by our ISP and since we have been using pfSense it has provided me more abilities to manage my network in a secure way. We have much better controls and security.

What is most valuable?

The solution has good customization abilities and plenty of features.

What needs improvement?

As an IT leader, it would be a benefit to have a mobile application to have certain features, such as mobile application notifications when a new device is added, or the ability to turn off or on firewall policies. Having these simple features would be very convenient and reduce the need to have to log into the console. I can use a web browser on my phone to access the pfSense site but I would prefer to have an application where I can toggle things, such as the policies. Some simple features within a mobile application would be valuable to me. I have evaluated other solutions and have determined this feature does not currently exist. However, Untangle has an application but it was not enough to compel me to change at this point.

In an upcoming release, the reporting could be more user-friendly. For example, the reporting in graphs and charts for the host can be cumbersome.

For how long have I used the solution?

I have been using pfSense for approximately five years.

What do I think about the stability of the solution?

The stability of the solution is very good. My only complaint is when there is a power outage pfSense requires a manual reset.

What do I think about the scalability of the solution?

The scalability of this solution is perfect.

I am the administrator of the solution and the rest of my organization are end-users.

How are customer service and technical support?

I have not needed to contact technical support. I have not had any problems with pfSense.

How was the initial setup?

The initial setup was straightforward. The whole process took approximately eight hours and one hour of that was in front of the computer using the keyboard.

What about the implementation team?

We did the implementation of the solution ourselves.

Which other solutions did I evaluate?

I have evaluated Untangle.

What other advice do I have?

My advice to the IT manager is to do your research, and make sure that pfSense meets your needs. If you are not technical enough, then looking at other solutions. pfSenseis needs a bit more tech-savvy IT manager to manage it. It is a very important business tool for me.

I rate pfSense an eight out of ten.

I rated pfSense an eight because it did everything I wanted it to do which makes it an awesome solution but not a ten because of a few minor shortcomings. However, I recognize it is open-source and it is not going to have everything.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
IT Manager at a marketing services firm with 1,001-5,000 employees
Real User
Aug 19, 2021
Easy to use, simple configuration, and stable
Pros and Cons
  • "The solution is very easy to use and configure."

    What is our primary use case?

    We are using pfSense as a personal firewall for our systems and network protection.

    What is most valuable?

    The solution is very easy to use and configure.

    For how long have I used the solution?

    I have been using pfSense for approximately five years.

    What do I think about the stability of the solution?

    The solution is stable.

    What do I think about the scalability of the solution?

    I am only using the solution for personal use and have not tried to scale it.

    How are customer service and technical support?

    I have not been in contact with the technical support because everything has been easy with the solution and there is clear documentation available.

    Which solution did I use previously and why did I switch?

    I have used other firewalls, such as Cisco and Netgate.

    How was the initial setup?

    The initial setup is very simple and the configuration is user-friendly. It took me one day for the whole process.

    What about the implementation team?

    I did the implementation of pfSense myself. The solution does not require much maintenance, we require sometimes to reboot the system.

    What's my experience with pricing, setup cost, and licensing?

    I am using the community version of the solution and it is priced well. There is a cost of learning how to use the solution, if it was free it would be better.

    What other advice do I have?

    A good firewall has to be easy to install, configure, use, and fit the use case. This solution for my usage is very good.

    I would recommend this solution to others.

    I rate pfSense a nine out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1590810 - PeerSpot reviewer
    NOC Manager at a tech services company with 51-200 employees
    Real User
    Jun 5, 2021
    Robust, secure, and fairly priced but the monitoring needs improvement
    Pros and Cons
    • "The concurrent users are perfect for us."
    • "The router monitoring needs improvement when compared with Sonicwall."

    What is our primary use case?

    We use pfSense to protect our customers using IPS and IDS.

    We are a government agency and we manage the government network. 

    We complete the setup and we are protecting our customers.

    What is most valuable?

    The most valuable feature is that it's robust.

    In terms of resources, utilization assets, CPU utilization, and a lot of memory, it's very good. 

    The concurrent users are perfect for us.

    What needs improvement?

    The router monitoring needs improvement when compared with Sonicwall.

    I would like an API that can sync to SolarWinds because we use SolarWinds for our monitoring platform. It would be great to be able to do all of the monitoring from SolarWinds instead of logging into the application to monitor it. It would be a nice feature to have.

    For how long have I used the solution?

    I have been using pfSense for less than two years.

    What do I think about the stability of the solution?

    In the last two weeks, we moved a few resources to the pfSense and it's been stable. 

    When compared to SonicWall there were some issues but it could be that SonicWall was doing too much. It was doing almost everything. It was doing IDS, IPS, and contextual training. It may be that it was overwhelmed.

    What do I think about the scalability of the solution?

    We were using the software base, and then we bought the hardware device. We moved 12 users onto it and we are monitoring it.

    Based on the documentation it would not require much to scale up or upgrade. There is no doubt that it is scalable.

    How are customer service and technical support?

    Most of the support is online.

    We do a lot of reading, and if there is any support or suggestions we quickly do it. 

    We have not contacted them directly.  

    They have a lot of resources available on the internet that will guide you in finding your way around.

    Which solution did I use previously and why did I switch?

    We use a few different firewalls. We use SonicWall and Huawei firewall along with pfSense.

    How was the initial setup?

    The initial setup was straightforward. It was easy.

    What about the implementation team?

    We did not use an integrator. I completed it with one of my colleagues.

    What's my experience with pricing, setup cost, and licensing?

    Looking at what it does, I think that it is fairly priced.

    Which other solutions did I evaluate?

    When we compare to SonicWall, we feel that we are getting the best with pfSense.

    What other advice do I have?

    Depending on what they want their firewall to do for them. If it is for intrusion detection, and intrusion prevention I would recommend this solution. 

    In summary, this product is good but I would like to see resources utilization (cpu, hard disk) directly on SolarWinds. A one stop shop for monitoring on SolarWinds. It would be great!

    I would rate pfSense a six out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1585659 - PeerSpot reviewer
    Head Of Infrastructure at a transportation company with 201-500 employees
    Real User
    May 31, 2021
    Hotspot and overall stability needs improvement but easy to use and has high performance
    Pros and Cons
    • "The features I have found best are ease of use, GUI, and performance."
    • "The hotspot and the portal feature in this solution are not stable for WiFi access. We use it at least once or twice every day and it crashes. Some modules can be better by improving detection and having new updates. Additionally, we have some issues with clustering and load balancing that could improve."

    What is our primary use case?

    We are using the solution for a firewall and other operations, such as traffic shaping.

    What is most valuable?

    The features I have found best are ease of use, GUI, and performance.

    What needs improvement?

    The hotspot and the portal feature in this solution are not stable for WiFi access. We use it at least once or twice every day and it crashes. Some modules can be better by improving detection and having new updates. Additionally, we have some issues with clustering and load balancing that could improve.

    In a future release, they could redesign the policies because we need to write inbound and outbound simultaneous policies. They could change it to one policy, such as in FortiGate, Sophos, and Cyberoam. In these firewalls, we add rules in one way, and they add rules automatically. However, in this solution, we need to write every policy manually. 

    They can improve in site-to-site tunnels with other devices, such as Cisco or FortiGate. It is not very easy to set up VPNs for site-to-site tunnels.

    There have been some problems we have been facing with BGP routing that needs to be improved.

    For how long have I used the solution?

    I have been using the solution for approximately two years.

    What do I think about the stability of the solution?

    The stability could improve.

    What do I think about the scalability of the solution?

    Since this solution is software-based it is easy to scale. We can extend the UIs by adding some hardware, such as CPUs and memory discs. We would not be able to match this type of scalability with a hardware-based solution, for example as FortiGate.

    This solution is best suited for small to midsize networks. When there is heavy traffic in larger-scale businesses it becomes less reliable.

    Which solution did I use previously and why did I switch?

    I have used FortiGate previously and this solution is cheaper and more reliable.

    How was the initial setup?

    The solution is easy to deploy.

    What's my experience with pricing, setup cost, and licensing?

    The solution is free. However, you need to pay for support.

    What other advice do I have?

    I rate pfSense a five out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
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    Download our free Netgate pfSense Report and get advice and tips from experienced pros sharing their opinions.
    Updated: January 2026
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