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SaeedALi - PeerSpot reviewer
Deputy Manager IT & OIC Head of IT Department (Infrastructure & Operation). at a manufacturing company with 201-500 employees
Real User
Jan 22, 2024
Our IT representatives at the plants find it easy to use and manage because of its straightforward interface
Pros and Cons
  • "I handle the scanning for the finance department. I recently encountered an issue with the PCL bills, our company bills. I resolved the matter, cleared the bill, and received calls regarding it using pfsense.The user interface is extremely user-friendly, which is why we use it across various plant sites. Our IT representatives at the plants find it easy to use and manage because of its straightforward interface."
  • "When I checked other packages, it seems they use different tools that are installed on the PSS for functionality. They rely on third-party tools, unlike Fortinet, for example, which has its own tools. In comparison, we also use third-party tools on pfSense. For example, we had a situation where we needed a tool to identify authorized users, and when I searched for a solution, I found a third-party tool. However, using such tools may come with additional costs."

What is our primary use case?

I install Netgate pfSense in various locations. It is also used for monitoring traffic and acting as a proxy.

What is most valuable?

I handle the scanning for the finance department. I recently encountered an issue with our company bills. I resolved the matter, cleared the bill, and received calls regarding it using pfSense. 

The user interface is extremely user-friendly, which is why we use it across various sites. Our IT representatives at the plants find it easy to use and manage because of its straightforward interface.

What needs improvement?

They rely on third-party tools, unlike Fortinet, for example, which has its own tools. In comparison, we also use third-party tools on pfSense. For example, we had a situation where we needed a tool to identify authorized users, and when I searched for a solution, I found a third-party tool. However, using such tools may come with additional costs.

For how long have I used the solution?

I have been using Netgate pfSense for around one year. 

Buyer's Guide
Netgate pfSense
March 2026
Learn what your peers think about Netgate pfSense. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,933 professionals have used our research since 2012.

What do I think about the stability of the solution?

If I think about pfSense, I would rate the stability around six. There have been some issues with stability, causing occasional downtime. I haven't extensively worked with pfSense in the last year, so my experience is limited.

What do I think about the scalability of the solution?

The scalability of pfSense is excellent, and it's easy to expand. Currently, we have around 200-plus users at our head office using pfSense. I would rate it 7 out of 10.

How are customer service and support?

I haven't contacted Netgate technical support, so I can't provide feedback on that aspect.

Which solution did I use previously and why did I switch?

Comparing pfSense with other vendors, I appreciate Fortinet for its all-in-one device with ALi involvement. However, for a country like Pakistan with limited resources, pfSense is suitable for small offices due to its cost-effectiveness.

How was the initial setup?

Installation is straightforward, especially for IT professionals. During the installation process, you are prompted to input the brand of the internet and LAN cables. If you're unsure, you can simply connect the cables – one for the internet and one for LAN – and proceed. You can choose to use either one or two cards based on your preference.

What about the implementation team?

Regarding maintenance and technical support, we have a team of around 14 technical staff who handle phone calls and work on maintenance when required.

What other advice do I have?

On a scale of one to ten for pfSense overall, I would rate it a seven. In comparison with other top devices like Fortinet and UDMP, pfSense stands equal in my opinion.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Romani Labib - PeerSpot reviewer
Director of Information Technology at MASFinancials
Real User
Top 10
Mar 6, 2024
A free solution to secure connections but lacks support
Pros and Cons
  • "Its reliability and cost-effectiveness stand out."
  • "The Netgate forums and community don’t provide extensive discussions and topics related to every pfSense service."

What is our primary use case?

I use pfSense for various reasons, including implementing IPsec technology due to having limited branches. I use a VPN for secure connections, control the Internet or network flow, employ it as an NTP server, facilitate conference calls, and set up VLANs. I use it to run a proxy server.

What is most valuable?

I use the free version of Netgate pfSense software. I installed it on my servers with mini network cards, allowing me to create mini gateways and implement different plans.

What needs improvement?

The Netgate forums and community don’t provide extensive discussions and topics related to every pfSense service.

For how long have I used the solution?

I have been using Netgate pfSense for five years. We are using the V23.09 of the solution.

What do I think about the stability of the solution?

Everything is very smooth, with a user-friendly interface. You can use the user interface or CLI as a command.

What do I think about the scalability of the solution?

We have 250 employees using this solution.

How are customer service and support?

We have Git Community forums with a million topics about all issues regarding Netgate pfSense. We can save this information to address various concerns.

Which solution did I use previously and why did I switch?

I have several reasons for choosing Netgate pfSense. Firstly, it serves my purposes effectively and is entirely free. Secondly, when I search on Google or inquire about past experiences with firewall workloads, its reliability and cost-effectiveness stand out.

How was the initial setup?

The initial setup is too easy.

What's my experience with pricing, setup cost, and licensing?

The product is free of cost.

What other advice do I have?

I recommend using Postgres. However, if you need a firewall without additional tools and prefer a pool of well-established services, pfSense offers suitable features."

Other solutions like Postgres, Sophos, and Palo Alto are in the market. We've used firewalls for a long time, but in the last three years, I worked with pfSense, and it's efficient for all devices.

Overall, I rate the solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Netgate pfSense
March 2026
Learn what your peers think about Netgate pfSense. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,933 professionals have used our research since 2012.
Owner at artesistemas.net
Real User
Mar 20, 2022
An affordable and recommendable solution for stopping attacks and providing VPN facility
Pros and Cons
  • "It is a very good solution for enterprises that need a VPN for their employees. It is the best way to provide a remote work facility to employees at a very low cost. Other solutions that I have had in the past were very expensive. Enterprises don't always have that kind of money to invest."
  • "Other solutions provide more scope for growth. For instance, we can have only 10 to 20 employees on VPN, but other solutions can support more users. We also have more capabilities to increase the performance of the solution."

What is our primary use case?

We use it for its firewall features and VPN.

How has it helped my organization?

I provide it to my customers, and I also use it in my office. It is a very good solution for enterprises that need a VPN for their employees. It is the best way to provide a remote work facility to employees at a very low cost. Other solutions that I have had in the past were very expensive. Enterprises don't always have that kind of money to invest.

What is most valuable?

Its firewall ability is very good. It is very good and smooth at stopping attacks. It is better than others because we have to perform quite a bit of programming.

It is a very good and affordable solution for enterprises.

What needs improvement?

Other solutions provide more scope for growth. For instance, we can have only 10 to 20 employees on VPN, but other solutions can support more users. We also have more capabilities to increase the performance of the solution.

For how long have I used the solution?

I have been using this solution for four years. I am using it now, and I have also used it in the past.

What do I think about the stability of the solution?

It is very stable. Both pfSense and Netgate appliances are very stable. I have had some of these solutions working non-stop for about a year and a half.

What do I think about the scalability of the solution?

It is very scalable. It is being used in an enterprise with 70 employees and about 30 terabytes of communication per month. I also have other small enterprises with 10 to 20 employees. In my office, I have four users. 

How are customer service and support?

I usually use community forums for any tech support. I get very good information there.

Which solution did I use previously and why did I switch?

I have also worked with Netgate appliances in the past. Both Netgate and pfSense are very stable.

How was the initial setup?

It is not very easy, but it is straightforward. We have an agreement with the clients to have the equipment and install the appliance in three or four days.

What's my experience with pricing, setup cost, and licensing?

It is very suitable in terms of the price. If a client cannot acquire a Netgate appliance, I provide a custom-made appliance, and I install the Community edition of pfSense. It is a very good and affordable solution for enterprises. Some of the clients pay monthly but usually, it is annually.

The maintenance cost varies depending on the kind of solution we have implemented. It could be €100 per month or around €800 per year.

What other advice do I have?

I would absolutely recommend this solution. I would rate it a nine out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Ahmed Mrosy - PeerSpot reviewer
Information Technology Lead at Mega Trust
Real User
Mar 6, 2024
Free, effective, and very easy to install
Pros and Cons
  • "It is effective. We have not had any problems."
  • "We have not had any problems with it, and we also do not have a need for any new features. If anything, its reporting can be better. Sophos has better reporting than pfSense. Sophos has more detailed information. pfSense is not as detailed. It is summarized."

What is our primary use case?

We use it for the backup line for the internet. When the internet is disconnected, we transfer to pfSense.

What is most valuable?

We only use it for the backup internet connection. It is effective. We have not had any problems.

What needs improvement?

We have not had any problems with it, and we also do not have a need for any new features. If anything, its reporting can be better. Sophos has better reporting than pfSense. Sophos has more detailed information. pfSense is not as detailed. It is summarized.

For how long have I used the solution?

I have been using pfSense for six months.

What do I think about the stability of the solution?

It is stable. I would rate it an eight out of ten for stability.

What do I think about the scalability of the solution?

It is scalable. I would rate it a seven out of ten for scalability.

How are customer service and support?

I have not used their support.

How was the initial setup?

The installation of pfSense is very easy. It took two to three hours.

It is easy to maintain. We did not have to do any maintenance of pfSense since we installed it.

What's my experience with pricing, setup cost, and licensing?

It is free. It is open source.

What other advice do I have?

We have not used the VPN capabilities of pfSense. We also did not have a need to integrate pfSense with any service.

I would rate pfSense a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Head of IT Department at OLIVESTRONIX NIGERIA LTD
Real User
Oct 19, 2022
You can deploy it with limited hardware resources
Pros and Cons
  • "The firewall sensor is highly effective, and it's easy to deploy. You can deploy pfSense with limited hardware resources. It's not necessary to have an appliance with much RAM to make it work. It's cost-effective and performs well."
  • "The solution could be more user-friendly, and the graphical interface needs some work so that someone without an IT background can use the application. I would like the ability to manage the on-premise appliance from the cloud. When I'm not in the office, it would be great to connect to the pfSense server and administer the network remotely."

What is our primary use case?

We're using pfSense as a firewall and for web filtering.

What is most valuable?

The firewall sensor is highly effective, and it's easy to deploy. You can deploy pfSense with limited hardware resources. It's not necessary to have an appliance with much RAM to make it work. It's cost-effective and performs well.

What needs improvement?

The solution could be more user-friendly, and the graphical interface needs some work so that someone without an IT background can use the application. I would like the ability to manage the on-premise appliance from the cloud. When I'm not in the office, it would be great to connect to the pfSense server and administer the network remotely.

For how long have I used the solution?

I've used pfSense for two and a half years.

What do I think about the stability of the solution?

pfSense is stable. 

What do I think about the scalability of the solution?

You can scale up pfSense with multiple clusters for higher availability. It has that capability. It gives you that flexibility to set up a hybrid with part of the deployment in the cloud and a mural copy or to grow your network. 

Which solution did I use previously and why did I switch?

At my previous company, we used a Cisco firewall and a router, but they kept having issues with the firewall and the device.  When I joined this company,  we introduced pfSense and haven't had any issues since. 

How was the initial setup?

Setting up pfSense is easy, but it depends on your experience level. The average person with an IT background who is grounded in ICT can do install and configure pfSense in 15 to 30 minutes. 

What's my experience with pricing, setup cost, and licensing?

PfSense is an open-source product, but you need to buy a license to get some features. 

What other advice do I have?

I rate pfSense eight out of 10. It's an open-source solution that you can deploy on data warehouses with various resources. You're not tied to specific hardware. It's easier to manage and use.

Before deploying, you should find out the details about the environment where you will install pfSense. I would recommend pfSense for an enterprise environment with around 1,000 to 2,500 users.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buford Laruan - PeerSpot reviewer
Network Administrator at Benguet State University
Real User
Mar 30, 2022
Good community support, easy to use, free, and can be reinstalled in minutes
Pros and Cons
  • "It is very easy to use. The interface is quite understandable. There is a good community, and I can take over at any time I want. If there is anything wrong with it, I could just reinstall the whole thing and start all over again, and I'll be up again in less than a few minutes"
  • "More documentation would be great, especially on new features because sometimes, when new features come out, you don't get to understand them right off the bat. You have to really spend a lot of time understanding them. So, more documentation would be awesome."

What is our primary use case?

I build my own firewalls, and I use pfSense.

What is most valuable?

It is very easy to use. The interface is quite understandable. There is a good community, and I can take over at any time I want. If there is anything wrong with it, I could just reinstall the whole thing and start all over again, and I'll be up again in less than a few minutes.

What needs improvement?

More documentation would be great, especially on new features because sometimes, when new features come out, you don't get to understand them right off the bat. You have to really spend a lot of time understanding them. So, more documentation would be awesome.

In terms of features, for my use, I don't see anything wrong with it. I basically get what I need from it by default. I build my firewall, so I only rely on the software. On the software side, there is not much to improve right now. So, at this point in time, I don't see anything, but I always welcome any kind of upgrades that they do. I always try them out and see if I can use them in the company or not, but so far, there are no complaints on my end.

For how long have I used the solution?

I have been using this solution for more than eight years.

What do I think about the stability of the solution?

It is a very stable product.

What do I think about the scalability of the solution?

It is quite scalable.

How are customer service and support?

I don't have any experience dealing with technical support directly from the makers of pfSense. I am using its Community Edition. That's why when it comes to technical support, I rely on myself, the community, and the information on the internet, especially from those who are more adept at it than me.

How was the initial setup?

It is quite easy. It is up in a few minutes even though I reinstalled the whole thing. For me, it is as straightforward as it can get. I'm a long-time user, and I don't see any problems with the configuration.

What's my experience with pricing, setup cost, and licensing?

We are using its Community Edition, which is free. My company is a government school, and we don't have much budget.

What other advice do I have?

There is a steep learning curve and you have to spend a lot of time with it to understand how you're going to use it and how you're going to customize it yourself. That's where you're going to have to spend a lot of time, but by the time you're done with everything and you have played with all the features you want, you will understand everything you need. You will always be up in minutes, even if it gets "destroyed" during the night, you can come back to it and reinstall the whole thing, and everything will be good.

I would rate it a 9 out of 10. It cannot get a 10 right now because it changes every day. It might be 10 today, but in a few seconds, it won't be a 10 because the whole internet changes in a few seconds, and the whole way of serving your clients can change in a few seconds. So, it can't get that perfect 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
System Administrator at LafuentePaca
Real User
Oct 13, 2023
A stable and free solution that is easy to maintain and suitable for small businesses
Pros and Cons
  • "We can run it on any hardware."
  • "The product must provide integration with other solutions."

What is our primary use case?

We use the product as a perimeter firewall.

What is most valuable?

We can run it on any hardware.

What needs improvement?

The product must provide integration with other solutions.

For how long have I used the solution?

We have been using the solution for ten years.

What do I think about the stability of the solution?

The tool is stable.

What do I think about the scalability of the solution?

The tool is not very scalable. That is why we are planning to switch to a different product. The solution is used by one administrator and 75 end users in our organization.

Which solution did I use previously and why did I switch?

I have used SonicWall, Sophos, FortiGate, and Cisco Meraki. The choice of product depends on the context. Netgate pfSense is suitable for small businesses and homes. It is not the best solution for large deployments or branch offices. Sophos and FortiGate would be suitable for large companies.

How was the initial setup?

It is easy to install the tool. We need two weeks to deploy it. One person can deploy the solution. It is also easy to maintain. One person can maintain the solution.

What's my experience with pricing, setup cost, and licensing?

It is an open-source solution.

What other advice do I have?

Overall, I rate the product an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Sebastian Morales - PeerSpot reviewer
Product Manager at Infokrause
Real User
Sep 14, 2023
An affordable and scalable solution that provides excellent features and documentation
Pros and Cons
  • "The product’s documentation is good."
  • "The solution’s interface must be improved."

What is our primary use case?

I use the product to test firewalls and VPN solutions.

How has it helped my organization?

We could use the solution to connect with the firewalls remotely for security.

What is most valuable?

The VPN features are the most valuable. The product’s documentation is good.

What needs improvement?

The solution’s interface must be improved.

For how long have I used the solution?

I have been using the solution for one year. I am using the latest version of the solution.

What do I think about the stability of the solution?

I rate the solution’s stability a ten out of ten.

What do I think about the scalability of the solution?

I rate the tool’s scalability a ten out of ten.

How was the initial setup?

The initial installation is easy.

What's my experience with pricing, setup cost, and licensing?

The product is cheap.

What other advice do I have?

Initially, the product was difficult. It gets easier with use. It was a good investment. I would recommend the solution to others. Overall, I rate the product an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Netgate pfSense Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2026
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Buyer's Guide
Download our free Netgate pfSense Report and get advice and tips from experienced pros sharing their opinions.