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IT Infrastructure Analyst at ADRA Peru
Real User
Jan 29, 2021
An open source firewall solution with a useful Packet Manager feature
Pros and Cons
  • "pfSense helped us during COVID-19 because we used OpenVPN to connect from home."
  • "The main problem with pfSense is that it lacks adequate ransomware protection."

What is our primary use case?

We use pfSense for the firewall, VPN server, client-server, and internal network.

How has it helped my organization?

pfSense helped us during COVID-19 because we used OpenVPN to connect from home.

What is most valuable?

I like the Package Manager feature. 

What needs improvement?

The main problem with pfSense is that it lacks adequate ransomware protection. I would also like pfSense to be more robust like Cisco or Fortinet.

Buyer's Guide
Netgate pfSense
June 2026
Learn what your peers think about Netgate pfSense. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
900,747 professionals have used our research since 2012.

For how long have I used the solution?

I've been using pfSense for two or three years.

What do I think about the stability of the solution?

The stability is very good.

What do I think about the scalability of the solution?

Scalability is very good. We didn't have to slow down, and we worked with it for months.

How are customer service and support?

The pfSense page, community support, and YouTube tutorials are good.

How was the initial setup?

The initial set up is complex and took two days to deploy.

What's my experience with pricing, setup cost, and licensing?

pfSense is open-source.

Which other solutions did I evaluate?

I like Fortinet and Sophos as they have more tools to prevent ransomware attacks. Sophos has a client-server, and pfSense doesn't have that. Fortinet and Sophos are under a paid license, and pfSense is open-source and free. This is the main difference.

What other advice do I have?

I would recommend pfSense to potential users. I would tell them to just read the tutorials because they're very useful. 

On a scale from one to ten, I would give pfSense a nine.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1322229 - PeerSpot reviewer
CEO at a tech services company with 11-50 employees
Real User
Jan 24, 2021
Scalable application integration, offers customization, well priced
Pros and Cons
  • "The solution is fairly scalable when it comes to integrating with other applications and data sets."
  • "They could improve their commercial stance and be more agile when it comes to the commercial pricing of enterprise deals."

What is most valuable?

The solution is fairly scalable when it comes to integrating with other applications and data sets. They have a lot more customization compared to the competition.

What needs improvement?

They could improve their commercial stance and be more agile when it comes to the commercial pricing of enterprise deals.

For a feature update, they should increase the API integrations into decentralized identity platforms making it stronger.

For how long have I used the solution?

I have been using the solution for two years.

What do I think about the scalability of the solution?

In my experience, this solution is able to increase its scalability.

How are customer service and technical support?

Technical support is very supportive. When we are in contact with them, there is no problem at all.

How was the initial setup?

The setup was straightforward.

What about the implementation team?

When doing deployments of the solution we generally average approximately six to eight weeks.

What's my experience with pricing, setup cost, and licensing?

The pricing is lower than some of its competitors. However, If you do not have a strong technical team and are trying to get pfSense to do some of the same functions as some of the competitors such as Fortinet or Palo Alto, It will cost you a lot in professional services to do it. You then lose the low cost-benefit of this solution.

Which other solutions did I evaluate?

I have evaluated Fortinet, their pricing is reasonable for the SME market, but they are not enterprise players. The strongest solutions in this field are certainly SentinelOne and Carbon Black, they outperform everything else.

What other advice do I have?

I would recommend the solution to others.

I rate pfSense an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Netgate pfSense
June 2026
Learn what your peers think about Netgate pfSense. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
900,747 professionals have used our research since 2012.
reviewer1475910 - PeerSpot reviewer
IT Consultant at a tech services company with 1-10 employees
Consultant
Jan 7, 2021
Easy-to-use interface, with good web blocking and it's open-source
Pros and Cons
  • "The interface is straightforward and easy to use."
  • "Given the fact that it's open-source, relatively easy to use, and it seems to do the job quite well, I would rate pfSense a ten out of ten."
  • "Also, simplifying the rules for the GeoIP. Making it simpler to understand would be an improvement."
  • "I would like to see the dashboard modernized."

What is our primary use case?

The primary use case of this solution is to protect our business network.

What is most valuable?

I like the fact that it is open-source.

The Surakarta and the web blocking functionality seems to be quite good. It's not perfect, but none of them are.

The interface is straightforward and easy to use.

What needs improvement?

I would like to see the dashboard modernized.

If you look at some of the other providers, their dashboard is more modern looking.

Also, simplifying the rules for the GeoIP. Making it simpler to understand would be an improvement.

For how long have I used the solution?

I have been using pfSense for approximately one year.

What do I think about the stability of the solution?

It seems to be relatively stable. I haven't had very many issues.

If I do have any issues, it is more to do with the way that I have configured it. Other than that, it works fine.

What do I think about the scalability of the solution?

It's a scalable solution. We have 14 computers with more powerful hardware that allows us to deal with larger networks.

Apart from what you see on the interface, you can also use the command line to create a cluster if you need to.

How was the initial setup?

The initial setup is straightforward once you read the manual.

Which other solutions did I evaluate?

I did evaluate another solution but felt that the cost was too high for what it was. Based on the consumer market, I didn't feel that it was at the enterprise level.

What other advice do I have?

I would recommend reading the manual and the administration book. It has all of the proper information.

Many will jump into pfSense without reading the manual properly, or taking the time to understand the definitions, and how to set it up properly.

If you don't, then you might have a bad experience, which would not be fair to the product.

To give a fair comparison and trial, definitely read the technical documentation before implementing it.

Given the fact that it's open-source, relatively easy to use, and it seems to do the job quite well, I would rate pfSense a ten out of ten. I think it deserves that.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Engineering Manager at UTI Tech SA de CV
Real User
Nov 29, 2020
The internet is always available and has low balances
Pros and Cons
  • "It has a good web cache. I used to use a DHCP server and DNS server. For my company, I use pfSense as a load balancing application."
  • "With pfSense we have low balances for the internet and the internet is always available, and when our service provider fails, it takes communication to another service so employees always have access to the servers that they need."
  • "Many people have problems setting up the web cache for the web system."

What is our primary use case?

I use pfSense for the security of my company.

How has it helped my organization?

With pfSense we have low balances for the internet and the internet is always available. When our service provider fails, it takes communication to another service. The employees always have access to the servers that they need. They always have an abundant flow or they always switch to the lead when the internet fails.

What is most valuable?

It has a good web cache. I used to use a DHCP server and DNS server. For my company, I use pfSense as a load balancing application.

The HA proxy is the main feature that it's used for. 

What needs improvement?

Many people have problems setting up the web cache for the web system.

They should put an anti-spam in a web application firewall.

For how long have I used the solution?

I have been using pfSense since 2006. 

What do I think about the stability of the solution?

The stability is rock-solid. 

What do I think about the scalability of the solution?

I think scalability is good enough. 

I do the maintenance for pfSense.

How are customer service and technical support?

There is a lot of information in the online forums. 

Which solution did I use previously and why did I switch?

I have used other solutions but I chose pfSense because it's easy to use and configure.

How was the initial setup?

The initial setup was very easy.

Before I set up, I wrote down all the levels on a paper and I drew the plan I wanted to protect. After that, I deployed it pfSense. I filtered the access to the users and to the servers. Everyone has the access that they need.

The deployment took less than an hour.

What's my experience with pricing, setup cost, and licensing?

It's open-source. You can pay for support if you need. 

What other advice do I have?

I would rate pfSense a nine out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1378743 - PeerSpot reviewer
Owner at a tech services company with 11-50 employees
Real User
Jul 20, 2020
We have good firewall protection and use this as our gateway device
Pros and Cons
  • "Good basic firewall features."
  • "The stability is very good, it's just that it's not as easy to use as SonicWall."
  • "Layer 7 advanced firewall features are not included in the solution."
  • "Right now we have to use a lot of third party plugins with other providers that have their own built-in features so I'd like to see layer 7 advanced firewall features included in the solution."

What is our primary use case?

We have a hosted platform with our client. We've built a VPN site and the solution is deployed as a VM. The client connects to it and it protects anything that's behind it like a regular firewall. Everything we have there is hosted in a data center, all our servers and things that clients connect to. So we're using it as our gateway device. We are customers of pfSense and I'm the owner of our company. 

What is most valuable?

I like the site-to-site VPN and the basic firewall features.

What needs improvement?

Right now we have to use a lot of third party plugins with other providers that have their own built-in features so I'd like to see layer 7 advanced firewall features included in the solution. It would definitely improve the product. 

For how long have I used the solution?

We've used pfSense over the past three years. 

What do I think about the stability of the solution?

The stability is very good, it's just that it's not as easy to use as SonicWall. There are limits as to who we can put to work on the solution, a limited number of our engineers work with it.

What do I think about the scalability of the solution?

The solution is very scalable. We don't sell pfSense to the end users, we use it ourselves. Our clients have SonicWall but the whole company benefits from the firewall. 

How are customer service and technical support?

We've never used technical support but we're looking into it now and I think it's very comparable to SonicWall.

How was the initial setup?

It's harder to set up pfSense than SonicWall. Only a couple of people in our company can do that. 

What's my experience with pricing, setup cost, and licensing?

We are currently using the open source solution so it's free. 

What other advice do I have?

There's a learning curve to this solution, it's not as simple to use as some of the other GUI based firewalls. You need to play around with it a bit. 

I would rate this solution an eight out of 10. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1356246 - PeerSpot reviewer
Solutions Architect at a tech services company with 51-200 employees
Real User
Jun 17, 2020
Easy to install, good support, and good value for the price
Pros and Cons
  • "The scalability is very good, where you can do an HA configuration and then bring in another box, if necessary."
  • "This solution provides enterprise-level features at a fraction of the cost of an enterprise firewall."
  • "I would like to see different graphs available in the reporting."
  • "The domain blocking lists need to be improved."

What is our primary use case?

We use pfSense for our firewall protection.

What is most valuable?

The most valuable features are ease of installation and support.

What needs improvement?

The domain blocking lists need to be improved. The supported list for domain blocking is community-maintained, and I would like to see something from the manufacturers of pfSense that is a little more global.

I would like to see different graphs available in the reporting.

For how long have I used the solution?

We have been using pfSense for two months.

What do I think about the stability of the solution?

pfSense is quite stable. It is one of the pros.

What do I think about the scalability of the solution?

The scalability is very good, where you can do an HA configuration and then bring in another box, if necessary. We have ten users in the organization.

We get very little usage and have no plans to increase it.

How are customer service and technical support?

The technical support is A+, pretty good.

How was the initial setup?

The initial setup was straightforward.

What's my experience with pricing, setup cost, and licensing?

This solution provides enterprise-level features at a fraction of the cost of an enterprise firewall.

What other advice do I have?

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1136043 - PeerSpot reviewer
IT Manager at alfascan
Real User
Jul 3, 2019
Provides more control and a deeper insight into network traffic
Pros and Cons
  • "This solution has increased the level of security, given us more control, provided a deep insight into network traffic, and is a great VPN solution."
  • "We would like to see ready-made profiles to cover most users' needs."

What is our primary use case?

We use this solution as our firewall, proxy, IDS, IPS, and VPN.

How has it helped my organization?

This solution has increased the level of security, given us more control, provided a deep insight into network traffic, and is a great VPN solution.

What is most valuable?

The most valuable features are the Proxy IPS and VPN.

What needs improvement?

We would like to see ready-made profiles to cover most users' needs. 

For how long have I used the solution?

Three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Managing Director at VPN Technologies
Real User
May 12, 2019
Protects our network from attacks
Pros and Cons
  • "This solution has helped our organization by protecting our network from attacks."
  • "This product needs improvements with respect to reporting and auditing."

What is our primary use case?

Our primary uses for this solution are as a network firewall and a VPN Server. 

How has it helped my organization?

This solution has helped our organization by protecting our network from attacks.

What is most valuable?

The most valuable feature is the proactive network protection.

We also find the following components valuable:

  1. pFBlocker
  2. Squid
  3. SquidGuard
  4. Firewall

What needs improvement?

This product needs improvements with respect to reporting and auditing.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
CEO at Private
Real User
Apr 7, 2019
The terminal gets access to our own server inside the network and if one internet fails, then the other one is still up
Pros and Cons
  • "I had some outages in the network and we provide services for our company. We sell mobile credits. The terminal gets access to our own server inside the network and if one internet fails, then the other one is still up and we have a back-up link on the devices."
  • "If you haven't invested a lot of money, you will definitely see the return on investment with pfSense because you hardly spend anything, except for the hardware."
  • "Adjustment in the interfaces: I had to adjust those interfaces manually and of course that is a great feature that you can restore it but it is immediately also one point for improvement. If you don't have to adjust, if it's just stamped and it works, that's great."
  • "My own disappointment is the appliance only worked for a year and two months."

What is our primary use case?

I had an appliance that died six months ago. Then I didn't want that hardware anymore, so I bought two new servers. A single power supply but dual on a network with three times four network cards. On that, I installed the pfSense (Community Edition).

From inside to outside, I have about 15 to 20 node servers and users going outside. From outside to inside, I have only three tech support people, myself and two other ones. With regard to clients using the platform from outside to inside, on the servers inside, I have about 1000.

How has it helped my organization?

I had some outages in the network and we provide services for our company. We sell mobile credits. The terminal gets access to our own server inside the network and if one internet fails, then the other one is still up and we have a back-up link on the devices. 

If the devices cannot send the first IP address, they make use of the second IP address, which is the back-up link to access the servers. In terms of outages, ever since I used pfSense, I have that feature. 

In terms of experiencing delays, the server has the primary IP and the secondary IP configured on the client terminals. The total solution works.

What is most valuable?

I'm still experimenting with some new features. I want to do a high availability configuration. I haven't done that yet, but I'm using OpenVPN, it's very handy. 

What needs improvement?

Some suggestions for improvement of pfSense are:

  • Adjustment in the interfaces: I had to adjust those interfaces manually and of course that is a great feature that you can restore it but it is immediately also one point for improvement. If you don't have to adjust, if it's just stamped and it works, that's great.
  • With regard to the Community Edition, when I installed it, we use Proxmox as an equivalent of PMWorks and I installed the Community Edition in Proxmox. That was very difficult to get to work at first. A lot of tweaking. That is very, very not easy.
  • When I'm inside of my network and I go to a URL, the URL points to a server inside my network. It doesn't hang, but I don't get a response. It just stays blank. 
  • I can imagine that inside my network, I am going outside, and it points to the public address, so I can reach it. With eSoft, without any adjustment, it worked, and I was able to do that. I went to search pfSense for an option, and I had some documents open to read about how it is done, but it isn't clear enough. It's not that easy. I would appreciate it if I could get easy help on that.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

pfSense is very stable. My own disappointment is the appliance only worked for a year and two months. It might be just bad luck, but that was very disappointing.

I had to use pfSense Community Edition on a general desktop. That was done within three hours. It took me three hours just to get the hardware, download the software, and then set it up to get everything working again. 

After that, I ordered the new server with two servers: one has to be active and the other standby. I am going to try higher scalability on it using pfSense. 

The configuration is already on the servers. I did all this myself because of my experience. The utilization of the CPU, etc., it's very low. 

I like pfSense. It doesn't take too many resources and it's very stable.

How are customer service and technical support?

I did not utilize pfSense customer support. You have documentation, there is enough documentation online to get you through. I haven't actually used tech support. When I bought the appliance, I was entitled to one year of tech support. I never used it, it wasn't needed. 

Which solution did I use previously and why did I switch?

I previously evaluated eSoft by Untangle. Untangle is an open source company but you have to buy custom add-on's to get it to work. I bought eSoft and it's very good.

I am also the CEO of my company. This technical part, it's not my profession, but I get less and less time to invest, and more time playing around with this stuff. 

When we were growing, a small company, eSoft was small, so I needed a bigger one. I had to reset eSoft every week because of the growing traffic over it. I wanted a bigger one and it was not available. 

What I wanted to do was not possible with Untangle. Untangle was basic stuff. I bought the pfSense appliance and it's open source, but I support the project. 

I bought it and I got disappointed because I again wanted a bigger one. My first choice would be Cisco because of my background but Cisco is expensive.

eSoft was good. Before switching from eSoft to pfSense, Cisco at that time was not an option. 

Every software in our company, every desktop, every server, is open source. If it isn't CentOS then it's Red Hat or Ubuntu. 

Open source was preferred and pfSense was number one on the list.

How was the initial setup?

Ever since the first time I used it, it's very straightforward, it's very easy.

What about the implementation team?

My strategy was to get it connected to the internet first, then apply some rules for forwarding and VPN. 

The first one was very easy to set setup. VPN was not that straightforward but there is enough documentation to get you through it and that helped. 

In terms of time, the Community Edition took very long to install but once installed, to configure, it took around 15 to 20 minutes.

I did the setup all by myself. There is documentation online and that is sufficient. It's good enough, very good support in the documents.

What was our ROI?

If you haven't invested a lot of money, you will definitely see the return on investment with pfSense because you hardly spend anything, except for the hardware. 

With the appliances, pfSense should look into longevity issues. Your hardware should take, like Cisco's and others, years before they break. In terms of other retailer equipment, it's a safe bet towards pfSense.

That's why I purchased it but I have to look into the high availability. There is documentation of people that I know that are going to get it to work. I'm going to test it because that is our business that we are talking about also.

It should work because of the resale mobile credit for our customers. Another thing I will definitely try is the virtual IP because the virtual IP feature can bridge the two interfaces. The SSL certification is from Google. 

That was it for me, I'm 100% happy.

What's my experience with pricing, setup cost, and licensing?

I prefer appliance licensing with pfSense (Community Edition). 

  1. It's free. 
  2. It's very stable. 
  3. It's only on the hardware, it can be very fast.

Choose the appliances because it is nice to have the hardware cut out for it, i.e. the right hardware for the right software. 

Which other solutions did I evaluate?

I used to be a Cisco network expert. I used to train people and I've done some Cisco projects myself. I know Cisco by heart but I was less excited about Microsoft, so I went researching for open source solutions and I came across pfSense.

I was able to compare pfSense with Cisco. I used it for a client of mine as well, and it was interesting. After that, I started my own company and I came across pfSense again. 

I looked into pfSense. You have OPNsense from the Dutch and then you have pfSense. I've tried both and I like pfSense more.

What other advice do I have?

I definitely plan to increase using pfSense. I am going for a higher capacity. If power fails or one server dies, or one gateway dies, the other servers will take over seamlessly. That's the ultimate for us.

I would definitely rate pfSense an eight and a half out of ten. Definitely eight and a half, not lower, could be a bit higher. Because it's stable, it's good. If the small issues I've mentioned are worked on then I would go to a 10.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Founder and MD at Smart Solution
Real User
Apr 3, 2019
The intrusion detection capabilities work well
Pros and Cons
  • "My company mainly works in the health and educational domain, schools and universities. I prevent the improper use of content from schools and universities. I defend the medical records for the patients in our hospitals. That is the main use case for me for the firewall."
  • "pfSense is free and I can do everything with it."
  • "pfSense is not user-friendly. I hope to have something to make the interfaces more user-friendly."
  • "It has everything I need, but the main drawback of pfSense is that it's not user-friendly."

What is our primary use case?

My primary use case for pfSense is as a firewall. We also use it for intrusion detection, intrusion prevention, website filtering, and quality of service (QoS).

How has it helped my organization?

My company mainly works in the health and educational domain, schools and universities. I prevent the improper use of content from schools and universities. I defend the medical records for the patients in our hospitals. That is the main use case for me for the firewall.

What is most valuable?

One of the most valuable features of this solution is that it's almost entirely free and I can do everything with it.

What needs improvement?

It has everything I need, but the main drawback of pfSense is that it's not user-friendly. I hope to have something to make the interfaces more user-friendly. I would also like to see some documentation that can help with use cases or that has advice and tips. I have found some documentation available but it's usually from an earlier version. If they develop this, pfSense will be the best. The only thing that Fortigate is better than pfSense is that they have 24/7 support. pfSense also needs improvements in the intrusion detection area.


For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

I depend on and use VMware ESXi with vSphere in my deployment, virtualization. pfSense is more stable and reliable if you install it directly on the server, i.e. not being installed as a virtual machine. That makes it very stable.

What do I think about the scalability of the solution?

The scalability is good. You can integrate some nodes of pfSense but it's not very user friendly.

How are customer service and technical support?

I would be more relieved and more happy to have support. You need to have some people who can help you in any use case.

How was the initial setup?

Lots of reading and trial and error. It's tough for the network engineer, but it is magnificent in performance from my point of view.

What about the implementation team?

We implemented in-house. Not user friendly, but if you want to do anything you can do it with pfSense.

What was our ROI?

Free. Would purchase for better customer support.

What's my experience with pricing, setup cost, and licensing?

It is completely free.

Which other solutions did I evaluate?

We also evaluated Fortigate.

What other advice do I have?

I would rate this solution an eight out of ten. I give it this rating because of the rich features available. pfSense is free and I can do everything with it. It works as a firewall for servers also.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Netgate pfSense Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2026
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Buyer's Guide
Download our free Netgate pfSense Report and get advice and tips from experienced pros sharing their opinions.