Try our new research platform with insights from 80,000+ expert users
IT Manager at a marketing services firm with 1,001-5,000 employees
Real User
Easy to use, simple configuration, and stable
Pros and Cons
  • "The solution is very easy to use and configure."

    What is our primary use case?

    We are using pfSense as a personal firewall for our systems and network protection.

    What is most valuable?

    The solution is very easy to use and configure.

    For how long have I used the solution?

    I have been using pfSense for approximately five years.

    What do I think about the stability of the solution?

    The solution is stable.

    Buyer's Guide
    Netgate pfSense
    September 2025
    Learn what your peers think about Netgate pfSense. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
    868,787 professionals have used our research since 2012.

    What do I think about the scalability of the solution?

    I am only using the solution for personal use and have not tried to scale it.

    How are customer service and support?

    I have not been in contact with the technical support because everything has been easy with the solution and there is clear documentation available.

    Which solution did I use previously and why did I switch?

    I have used other firewalls, such as Cisco and Netgate.

    How was the initial setup?

    The initial setup is very simple and the configuration is user-friendly. It took me one day for the whole process.

    What about the implementation team?

    I did the implementation of pfSense myself. The solution does not require much maintenance, we require sometimes to reboot the system.

    What's my experience with pricing, setup cost, and licensing?

    I am using the community version of the solution and it is priced well. There is a cost of learning how to use the solution, if it was free it would be better.

    What other advice do I have?

    A good firewall has to be easy to install, configure, use, and fit the use case. This solution for my usage is very good.

    I would recommend this solution to others.

    I rate pfSense a nine out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1590810 - PeerSpot reviewer
    NOC Manager at a tech services company with 51-200 employees
    Real User
    Robust, secure, and fairly priced but the monitoring needs improvement
    Pros and Cons
    • "The concurrent users are perfect for us."
    • "The router monitoring needs improvement when compared with Sonicwall."

    What is our primary use case?

    We use pfSense to protect our customers using IPS and IDS.

    We are a government agency and we manage the government network. 

    We complete the setup and we are protecting our customers.

    What is most valuable?

    The most valuable feature is that it's robust.

    In terms of resources, utilization assets, CPU utilization, and a lot of memory, it's very good. 

    The concurrent users are perfect for us.

    What needs improvement?

    The router monitoring needs improvement when compared with Sonicwall.

    I would like an API that can sync to SolarWinds because we use SolarWinds for our monitoring platform. It would be great to be able to do all of the monitoring from SolarWinds instead of logging into the application to monitor it. It would be a nice feature to have.

    For how long have I used the solution?

    I have been using pfSense for less than two years.

    What do I think about the stability of the solution?

    In the last two weeks, we moved a few resources to the pfSense and it's been stable. 

    When compared to SonicWall there were some issues but it could be that SonicWall was doing too much. It was doing almost everything. It was doing IDS, IPS, and contextual training. It may be that it was overwhelmed.

    What do I think about the scalability of the solution?

    We were using the software base, and then we bought the hardware device. We moved 12 users onto it and we are monitoring it.

    Based on the documentation it would not require much to scale up or upgrade. There is no doubt that it is scalable.

    How are customer service and technical support?

    Most of the support is online.

    We do a lot of reading, and if there is any support or suggestions we quickly do it. 

    We have not contacted them directly.  

    They have a lot of resources available on the internet that will guide you in finding your way around.

    Which solution did I use previously and why did I switch?

    We use a few different firewalls. We use SonicWall and Huawei firewall along with pfSense.

    How was the initial setup?

    The initial setup was straightforward. It was easy.

    What about the implementation team?

    We did not use an integrator. I completed it with one of my colleagues.

    What's my experience with pricing, setup cost, and licensing?

    Looking at what it does, I think that it is fairly priced.

    Which other solutions did I evaluate?

    When we compare to SonicWall, we feel that we are getting the best with pfSense.

    What other advice do I have?

    Depending on what they want their firewall to do for them. If it is for intrusion detection, and intrusion prevention I would recommend this solution. 

    In summary, this product is good but I would like to see resources utilization (cpu, hard disk) directly on SolarWinds. A one stop shop for monitoring on SolarWinds. It would be great!

    I would rate pfSense a six out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Netgate pfSense
    September 2025
    Learn what your peers think about Netgate pfSense. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
    868,787 professionals have used our research since 2012.
    reviewer1585659 - PeerSpot reviewer
    Head Of Infrastructure at a transportation company with 201-500 employees
    Real User
    Hotspot and overall stability needs improvement but easy to use and has high performance
    Pros and Cons
    • "The features I have found best are ease of use, GUI, and performance."
    • "The hotspot and the portal feature in this solution are not stable for WiFi access. We use it at least once or twice every day and it crashes. Some modules can be better by improving detection and having new updates. Additionally, we have some issues with clustering and load balancing that could improve."

    What is our primary use case?

    We are using the solution for a firewall and other operations, such as traffic shaping.

    What is most valuable?

    The features I have found best are ease of use, GUI, and performance.

    What needs improvement?

    The hotspot and the portal feature in this solution are not stable for WiFi access. We use it at least once or twice every day and it crashes. Some modules can be better by improving detection and having new updates. Additionally, we have some issues with clustering and load balancing that could improve.

    In a future release, they could redesign the policies because we need to write inbound and outbound simultaneous policies. They could change it to one policy, such as in FortiGate, Sophos, and Cyberoam. In these firewalls, we add rules in one way, and they add rules automatically. However, in this solution, we need to write every policy manually. 

    They can improve in site-to-site tunnels with other devices, such as Cisco or FortiGate. It is not very easy to set up VPNs for site-to-site tunnels.

    There have been some problems we have been facing with BGP routing that needs to be improved.

    For how long have I used the solution?

    I have been using the solution for approximately two years.

    What do I think about the stability of the solution?

    The stability could improve.

    What do I think about the scalability of the solution?

    Since this solution is software-based it is easy to scale. We can extend the UIs by adding some hardware, such as CPUs and memory discs. We would not be able to match this type of scalability with a hardware-based solution, for example as FortiGate.

    This solution is best suited for small to midsize networks. When there is heavy traffic in larger-scale businesses it becomes less reliable.

    Which solution did I use previously and why did I switch?

    I have used FortiGate previously and this solution is cheaper and more reliable.

    How was the initial setup?

    The solution is easy to deploy.

    What's my experience with pricing, setup cost, and licensing?

    The solution is free. However, you need to pay for support.

    What other advice do I have?

    I rate pfSense a five out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    IT Manager at a marketing services firm with 1,001-5,000 employees
    Real User
    Stable, fair price, and user-friendly with a very nice web interface
    Pros and Cons
    • "It has a very nice web interface, and it is very simple to use. The way policies are working is also good."
    • "I have been using WireGuard VPN because it is a lot faster and more secure than an open VPN. However, in the latest version of pfSense, they have removed this feature, which is one of the main features that I need. They should include this feature."

    What is most valuable?

    It has a very nice web interface, and it is very simple to use. The way policies are working is also good.

    What needs improvement?

    I have been using WireGuard VPN because it is a lot faster and more secure than an open VPN. However, in the latest version of pfSense, they have removed this feature, which is one of the main features that I need. They should include this feature.

    For how long have I used the solution?

    I have been using this solution for probably ten years. As the head of IT, I have used pfSense for the French infrastructure for around ten years.

    What do I think about the stability of the solution?

    It is working fine for me. I never had any problem with this firewall.

    How are customer service and technical support?

    I never had to contact their support because everything has been working fine.

    Which solution did I use previously and why did I switch?

    I have a lot of experience with pfSense but not much with OPNsense. Both OPNsense and pfSense are very easy, but pfSense is a bit more friendly. pfSense is simple to use with a nice web interface. OPNsense is more tricky.

    OPNsense has the remote access functionality, which is the main functionality that I need. OPNsense is very easy to set up and very easy to manage. It is also very fast.

    How was the initial setup?

    Its initial setup is very easy. 

    What about the implementation team?

    In France, we have less than five engineers. That's why we try to do everything by ourselves. We chose pfSense because it is user-friendly.

    What's my experience with pricing, setup cost, and licensing?

    Its price is pretty fair.

    What other advice do I have?

    If you don't need WireGuard VPN, pfSense is better because it is easier to use than OPNsense. It is a very good platform. Its web administration interface has been working fine.

    I would rate pfSense an eight out of ten. A couple of months ago, I would have rated it a ten out of ten because of the WireGuard VPN feature.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Owner at Networks srl
    Real User
    Top 20
    A firewall or router computer software distribution solution with a useful VPN feature
    Pros and Cons
    • "I especially like the VPN part. It works like a charm."
    • "I tried pfSense, and it has a big issue with file system consistency, and this is what drove me to OPNsense. The file system stability is quite a big issue for us. We have a lot of outages related to power issues, and OPNsense is much more stable on this side."

    What is our primary use case?

    I tested it for firewall, networks, and network stability and as a VPN access point.

    What is most valuable?

    I especially like the VPN part. It works like a charm.

    What needs improvement?

    I tried pfSense, and it has a big issue with file system consistency, and this is what drove me to OPNsense. The file system stability is quite a big issue for us. We have a lot of outages related to power issues, and OPNsense is much more stable on this side.

    I would like it to be more stable on the file system part. It also has an issue with the ARP publishing, but it's common to BSD, and some providers experience issues with Layer 2 connectivity.

    For how long have I used the solution?

    I tested pfSense for six months, but it had quite a lot of networking issues related to latency and ARP publishing. So, I immediately switched to OPNsense.

    What do I think about the stability of the solution?

    I'd like to see its stability improved. I know the BSD Kernel is more capable than what pfSense provides at this time.

    What do I think about the scalability of the solution?

    It's scalable. It implements specific protocols for scalability.

    How was the initial setup?

    The initial setup is straightforward. It took me about ten to 15 minutes to install it and maybe half an hour for configuration.

    What about the implementation team?

    I implemented this solution.

    What other advice do I have?

    I would recommend this solution if there are no power issues. It's stable and performs well, even on older hardware.

    On a scale from one to ten, I would give pfSense a nine.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    PeerSpot user
    reviewer1485087 - PeerSpot reviewer
    CEO at a tech services company with 1-10 employees
    Real User
    A free firewall and router that is entirely managed via web interface
    Pros and Cons
    • "The VPN is my favorite feature."
    • "The main problem with pfSense is that we have to use proxy solutions."

    What is our primary use case?

    We have solutions from 10 to 5,000 users. One person alone can manage the firewall.

    What is most valuable?

    The VPN is my favorite feature. pfSense is very easy to use. The interface and configuration capabilities are great.

    What needs improvement?

    The main problem with pfSense is that we have to use proxy solutions. They don't have features like Layer 7 filtration. We can't filter based on applications. For this reason, we need to work with solutions from Cisco like OpenAPPID that help pfSense understand similar applications. For example, if I have to block WhatsApp, I need to use a third-party solution like OpenAPPID to help it understand what WhatsApp is. This capability is not native to pfSense, so I have to use another solution, like an add-on. I think that the proxy is the main problem with pfSense.

    pfSense doesn't implement SD-WAN solutions. Competitors have this feature. If pfSense began doing this, it would be a big improvement.

    What do I think about the stability of the solution?

    Stability is great. That's a strong point.

    What do I think about the scalability of the solution?

    Scalability-wise, it's great. Often, we need to research and assess the size of an appliance in order to understand what kind of environment the firewall is going to protect. From here, we have the possibility to do an upgrade depending on the type of model.

    There is the option to have a firewall that is entry-level or a firewall that supports a huge internet service provider. We have many solutions that we can apply to our customer's environments, but first, we need to do these assessments in order to help us choose the right appliance. One appliance simply can't be upgraded to cover this entire spectrum of needs or the size of demand. This is why we must perform these special assessments.

    How was the initial setup?

    Although it's not quite pre-configured, it is ready to use, straight away. It's so easy to put it to work. We had to do some configurations, mainly related to security issues. Configuring rules for monitoring had to be done, but otherwise, it's ready to go, out of the box.

    Only one person is required to deploy this solution. 

    What's my experience with pricing, setup cost, and licensing?

    pfSense is a free solution.

    What other advice do I have?

    Before deciding to go with this solution, make sure to evaluate the features to ensure that pfSense will cover your needs. pfSense is very strong in some areas, but it has some difficulty in others. It's a good solution, but it all depends on what you expect from the firewall. 

    If you need the firewall to implement security in your network, then pfSense is better than the competition in terms of price. It will cover all of your basic needs for far less money than similar products that cost five to ten times more money.

    Overall, on a scale from one to ten, I would give pfSense a rating of nine.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1423032 - PeerSpot reviewer
    CTO, Software Architect, founder at a tech services company with 11-50 employees
    Real User
    Flexible with a straightforward setup and great plugins
    Pros and Cons
    • "The initial setup is straightforward."
    • "If you want to take advantage of all of the solution's options, you need to have a bit of a technical background. It's not for a layperson."

    What is our primary use case?

    We primarily use the solution for security. It's a firewall.

    What is most valuable?

    The solution is an excellent open-source product. It has a big community around it as well. Out of those few points, you'll come up to a situation whereby you can avoid the vendor lock-in. Since there is a big community, you can count on reliability. There are lots of installations and lots of people who understand how everything works. 

    The solution offers excellent flexibility. You can either install pfSense just on a machine, on your local PC, or you can buy an appliance. You can even buy your own hardware and install it on your own. Of course, if you choose that route, you need to have a technical expert on your team. For us, as a software company, that's not a problem.

    There are plugins you can add to the product if you want even more useability. You can even add more security functionality.

    The initial setup is straightforward.

    What needs improvement?

    We did have a strange issue with an update at one point, however, that was resolved quickly.

    If you want to take advantage of all of the solution's options, you need to have a bit of a technical background. It's not for a layperson.

    You do get a good solution for free. However, the trade-off is you need to be technical to really take advantage of it.

    The installation could potentially be faster.

    For how long have I used the solution?

    I haven't been using the solution for very long at this point. It may be somewhere around three to five months. It hasn't been long.

    What do I think about the stability of the solution?

    The solution is very stable. There are no bugs or glitches. It doesn't crash or freeze. It's excellent.

    What do I think about the scalability of the solution?

    The scalability is excellent. We don't have any issues as far as that is concerned.

    Which solution did I use previously and why did I switch?

    Prior to pfSense, we used Cisco.

    How was the initial setup?

    The implementation is not complex. It's very straightforward to initiate. A company should have no problems with the process.

    What's my experience with pricing, setup cost, and licensing?

    As an open-source solution, it is free to use as you see fit.

    Which other solutions did I evaluate?

    I didn't evaluate the solution against other more expensive commercial tools.

    What other advice do I have?

    We are just customers and end-users.

    The solution is an open-source platform. We are a software company and we like open-source. Lots of people say open-source means that you need to install it on your own. They will see that as a limitation, however, we see that as the other way around. 

    I'd recommend the solution to other organizations and users. It's open-source, it's flexible, and has a strong community. You can use it in many different ways, either in a small installation, laptop, PC, or on a machine, or you can buy an appliance or you can even buy your own hardware and configure it in a different way. The software as such is free and you have a lot of options as to how you want to use it.

    I'd rate the solution at a ten out of ten. It's been very good for us

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Head of information Techenology at a real estate/law firm with 201-500 employees
    Real User
    Secure protection, superior for small business, and support helpful
    Pros and Cons
    • "I have found the most valuable features to be antivirus and malware protection."
    • "This solution is good for small businesses but it is not as stable as other competitors such as Fortinet."

    What is our primary use case?

    We use the solution for blocking websites, banking, and malware.

    What is most valuable?

    I have found the most valuable features to be antivirus and malware protection.

    For how long have I used the solution?

    I have been using the solution for approximately four months.

    What do I think about the stability of the solution?

    This solution is good for small businesses but it is not as stable as other competitors such as Fortinet.

    What do I think about the scalability of the solution?

    We currently have approximately 45 people using the solution.

    How are customer service and technical support?

    The support is good when comparing to other solutions.

    Which solution did I use previously and why did I switch?

    We have used FortiGate in the past and they tend to be more stable, but lacking in other areas.

    How was the initial setup?

    The installation was not too complicated. We did have some issues with the port forwarding,  some of the server application were not getting through the firewall but we managed to get it to work.

    What about the implementation team?

    The whole network deployment took approximately three days.

    What's my experience with pricing, setup cost, and licensing?

    We are using the open-source version which is free. We are testing the solution to see if we are going to go to the enterprise version which requires a license and is not free.

    What other advice do I have?

    For those who want to implement this solution I would advise it is great for a small enterprise, it is best to get started without having any harm getting to their networks.

    I rate pfSense an eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Download our free Netgate pfSense Report and get advice and tips from experienced pros sharing their opinions.
    Updated: September 2025
    Product Categories
    Firewalls
    Buyer's Guide
    Download our free Netgate pfSense Report and get advice and tips from experienced pros sharing their opinions.