Try our new research platform with insights from 80,000+ expert users
Consultant at PM Solutions
Consultant
Top 10
Most functions are readily available, and additional features can be obtained by downloading and installing plugins
Pros and Cons
  • "Its scalability is a strong point."
  • "One concern I have with Netgate pfSense is related to packet filtering. Specifically, issues can arise with certain functionalities like GP, and, at times, there may be bugs."

What is our primary use case?

I have used Netgate pfSense for a range of purposes. Initially, I employed it for VPN connections, mainly for personal and professional use. I also relied on it to maintain network equipment in a professional context. In the professional sphere, I have experience with both pfSense and Juniper, but eventually, I decided to phase out Juniper due to its high costs, especially for updates and the addition of new functionalities. pfSense's cost-effectiveness and the flexibility to transition to new hardware while retaining configurations made it a preferred choice. pfSense also stands out in terms of its rapid algorithm evolution compared to competitors like Juniper. Its scalability is another advantage, where adding a new box or reconfiguring can boost the firewall's capacity.

On a personal note, I use Netgate pfSense to connect to my equipment at the data center. Currently, I have a highly available installation that requires two instances of pfSense. While I considered pfSense for this setup, I had to assess whether OpenSense might offer better features for future requirements before delving deeper into pfSense.

What is most valuable?

It's worth noting that Netgate pfSense's performance is independent of the hardware it runs on. As I mentioned earlier, its scalability is a strong point. Most functions are readily available, and additional features can be obtained by downloading and installing plugins, which are generally free. When you compare this to the alternative of purchasing a firewall from a different supplier, you'll find that the latter option typically doubles the cost of the firewall itself. This cost increase is often attributed to additional licenses for deep inspection and similar functionalities. While configuring pfSense may require more time and effort upfront, the long-term cost savings make it a more cost-effective choice.   

What needs improvement?

One concern I have with Netgate pfSense is related to packet filtering. Specifically, issues can arise with certain functionalities like GP, and, at times, there may be bugs. When creating IP lists, I've noticed that synchronization doesn't always function correctly. While it's not entirely dysfunctional, troubleshooting these synchronization problems can be quite challenging.

For how long have I used the solution?

I have been using Netgate pfSense since 2015-16.

Buyer's Guide
Netgate pfSense
September 2025
Learn what your peers think about Netgate pfSense. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
869,089 professionals have used our research since 2012.

What do I think about the stability of the solution?

I've experienced certain issues with Netgate pfSense in the past, particularly with the previous version, which was 2.5. It posed several problems. However, the current version appears to be more stable. Nonetheless, I still encounter troubleshooting challenges. For instance, there is an issue where it initially blocks an IP range but releases it after ten minutes. This behavior is somewhat peculiar, and it pertains to IP filtering.

How are customer service and support?

The support for Netgate pfSense mainly comes from online forums. These forums are populated by a significant number of individuals who are knowledgeable in pfSense and its related areas, making it a valuable resource.

Which solution did I use previously and why did I switch?

The choice of whether to use Netgate pfSense often depends on the company's preferences. In some cases, particularly in Switzerland, there is a strong preference for open source solutions. This choice is sometimes motivated by the desire for open source alternatives and can also be related to cost considerations.

How was the initial setup?

The Initial setup is very easy.

What's my experience with pricing, setup cost, and licensing?

Netgate pfSense is a cost-effective option. If you're not using a VPN, you can acquire a decent embedded PC for around a hundred dollars and install pfSense on it, effectively creating a robust firewall solution. With this setup, you can achieve a throughput of two hundred to three hundred megabits per second without any issues, provided you're handling relatively simple rules. The level of performance depends on the specific requirements and tasks.

What other advice do I have?

If you're considering using Netgate pfSense for the first time, I would recommend giving it a try. It's relatively easy to set up and use, especially if you have some prior knowledge of network and IT work. The user manual provides helpful guidance, and the basic configuration is straightforward. Just ensure you pay attention to the hardware requirements to make the most of it.

It can be rated as an eight for simplicity. However, as you progress and introduce complexities, such as enabling deep packet inspection, adding extra features, or installing multiple plugins, the configuration can become more intricate. I encountered some issues with iOS in version 2.5, but they are expected to be resolved or have been resolved.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Joe Whipple - PeerSpot reviewer
Senior Cloud Engineer at IP Pathways
MSP
Top 10
Allows for modifications, easy deployment, and low maintenance
Pros and Cons
  • "The most valuable features of pfSense are the high availability that easily allows failover to a backup unit and the Snort integration with pfSense and WireGuard."
  • "Netgate pfSense can improve by adding a different OS layer other than FreeBSD."

What is our primary use case?

I use pfSense for my home network firewall. I also manage two Cloud platforms that use it. 

How has it helped my organization?

Netgate pfSense is flexible allowing for modifications to meet our needs.

With my strong security background and experience managing pfSense, adding and configuring new features is a breeze. While some might encounter challenges, my expertise allows me to navigate them with ease.

pfSense impressed me with its ease of deployment and low maintenance. It excels in protection and firewall functionality and offers a wide range of add-ins to further customize my network. After considering alternatives like OPNsense and Untangle, pfSense emerged as the perfect fit for my needs.

The single pane of glass provided by pfSense makes it easier to determine issues related to attacks and what is being blocked. I can see live logging of the firewalls and what rules apply to what.

pfSense does a good job helping prevent data loss using Snort which identifies and blocks suspicious traffic before it enters our network.

pfSense Plus offers a visibility feature that helps me optimize network performance. The dashboard displays clear traffic graphs and device load information, and I can customize it to show exactly what I need.

The total cost of ownership is extremely reasonable. pfSense is a good option, especially for people conscious of recurring expenses.

What is most valuable?

The most valuable features of pfSense are the high availability that easily allows failover to a backup unit and the Snort integration with pfSense and WireGuard.

What needs improvement?

Netgate pfSense can improve by adding a different OS layer other than FreeBSD.

For how long have I used the solution?

I have been using Netgate pfSense for ten years. 

What do I think about the stability of the solution?

Netgate pfSense has been stable.

What do I think about the scalability of the solution?

pfSense's scalability is highly dependent on the hardware you choose, but despite this, it offers a strong ability to handle increased network demands overall.

Which solution did I use previously and why did I switch?

In addition to pfSense, I have used OPNsense, WatchGuard, and Cisco. The WatchGuard rules were more straightforward than pfSense. New pfSense users might find deciding between floating and interface rules for specific scenarios confusing.

How was the initial setup?

The installation is easy for those who are comfortable with command-line interfaces. It is quick and straightforward but they have to be careful when assigning the internal or external net because that can be challenging for some.

One person is enough to deploy.   

What's my experience with pricing, setup cost, and licensing?

Netgate pfSense is competitively priced. The 4100 box is a good box for the price.

What other advice do I have?

I would rate Netgate pfSense nine out of ten.

Before deploying pfSense in your lab, I recommend checking the pfSense forums to learn about any potential issues or considerations other users have encountered.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Buyer's Guide
Netgate pfSense
September 2025
Learn what your peers think about Netgate pfSense. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
869,089 professionals have used our research since 2012.
Director of IT at Cutting Edge Hair Salon RSS
Real User
It's simple to set up a site-to-site VPN, and the solution is flexible enough to do just about anything
Pros and Cons
  • "I like how easy it is to access VPNs and stuff like that. It's so simple to set up a site-to-site VPN."
  • "They could always make pfSense slightly more user-friendly and modernize the interface a little."

What is our primary use case?

We have a tiny business that uses pfSense to create a secure VPN between our two locations. 

How has it helped my organization?

It's a reliable platform. We also value pfSense's security features because we have to comply with PCI for credit card payments. We need to be confident that we'll have the security. PfSense offers that.

We realized the benefits of pfSense almost immediately. I read about a company using it and thought it would be the most secure thing. It's a bit daunting at first because you have to configure it. However, they create ISP versions, so you can leave those alone and not configure them. This does the whole thing in one box, whereas, with the ISP thing, you have to think about how many different appliances you'll need to make it work.

What is most valuable?

I like how easy it is to access VPNs and stuff like that. It's so simple to set up a site-to-site VPN. The solution is flexible enough to do just about anything.  It's super easy to configure the features as long as you have the details you need, or you can build out stuff if it lacks what you're after because it has a plugin architecture.

It depends on how you run it, but pfSense can help you prevent data loss. Still, it's more about preventing people from getting in and having the confidence that you won't be compromised. And if you need those extra features, you can always add them and all those things that can monitor what's happening in your website or organization.

The web interface allows you to see bandwidth, how things connect, and much more. PfSense Plus prevents downtime. It has a feature that records everything you do so that if a unit fails, you can swap it out and enter your details, and then it loads your configuration on a new device. PeerSpot Plus provides visibility that enables data-driven decisions. You can set it up to do that if you want it. 

What needs improvement?

They could always make pfSense slightly more user-friendly and modernize the interface a little. 

For how long have I used the solution?

I have used pfSense since 2015, so it's been around nine years.

What do I think about the stability of the solution?

I've never seen pfSense crash.

What do I think about the scalability of the solution?

It's at the scale that I need it, but you can certainly scale it up to the enterprise level if you want to have a better product. It depends on the hardware. 

How are customer service and support?

I rate Netgate support 10 out of 10. I only contacted them once. It was very quick and efficient. I had a sensible solution within five minutes. I couldn't imagine having better support.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I used some Netgear hardware, but I don't remember the model because it was eight years ago. When I switched to pfSense, I stuck with it because it works reliably. 

How was the initial setup?

Deploying pfSense was pretty easy. I'm an IT guy, so I did it myself. After deployment, you need to do some routine maintenance, like upgrading occasionally and checking your file logs. Apart from that, it does everything for you.

What's my experience with pricing, setup cost, and licensing?

They have a free community version and a paid version. The free version works if you are a home user who needs a fixed cost, but that's not my use case. 

What other advice do I have?

I rate Netgate pfSense 10 out of 10. I can't think of a way to make it better. Before deploying pfSense, prepare your area and your network. Understand your entire network and what you want to do before you start doing anything then follow the documentation. 

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
reviewer2509758 - PeerSpot reviewer
Manager, Information Technology Systems at a construction company with 51-200 employees
Real User
Top 20
Open-source, easy to configure, and offers helpful support services
Pros and Cons
  • "The open-source nature of pfSense, paired with the amount of support we receive, has been great."
  • "I'd like to see it become more of a next-gen firewall or deep packet inspection, however, I'm very happy with the way it is as of now."

What is our primary use case?

We primarily use the solution for firewalling, site-to-site VPNs, and VPN management.

How has it helped my organization?

We largely needed a good firewall solution. We wanted to find a suitable firewall for our company size and what we're doing with it.

It's open-source and everything is available to me without having to pay subscription fees. 

What is most valuable?

The support with NetGate probably is the most value I've seen from it. They've been really, really helpful. The open-source nature of pfSense, paired with the amount of support we receive, has been great.

The flexibility is great. It does everything I need it to do. The amount of open apps for it is extensive. I was able to help track some networking issues using the pfSense to scan the network.

It's significantly easier than expected to configure the solution and simple to handle add-ons.

pfSense can help prevent data loss. In our environment, things are fairly strict. However, it makes it easy to manage and configure the firewall and handle inter-VLAN routing and firewalls between them.

We do have access to a single pane of glass management. It's easy to review traffic, usage between VLANs, threat monitoring, and user connectivity. I'd have to monitor items separately without this single pane which would make monitoring difficult. 

We do use pfSense Plus. It provides us with the features we need to minimize downtime. The updates and everything that comes with it have been great.

The visibility provided allows us to make data-driven decisions. The modules I have access to for network monitoring and management have been very helpful.

We've been able to optimize performance. With NetGate support, I've been able to utilize traffic shaping and performance optimizers. 

What needs improvement?

I'd like to see it become more of a next-gen firewall or deep packet inspection, however, I'm very happy with the way it is as of now. 

For how long have I used the solution?

I've used the solution personally for about two years. My company has been using it for about eight years now.

What do I think about the stability of the solution?

The stability is very good. 

What do I think about the scalability of the solution?

We have two locations. I have yet to uncover any scalability limitations. 

How are customer service and support?

Support is quick to respond. For the amount we pay a year, the support has paid for itself. I'm very happy with the level of support we get. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I do have experience with Meraki and NetGate devices. I've used FortiGate devices in the past. The expense and support were not near the quality of pfSense.

How was the initial setup?

The initial setup was easy to set up and straightforward to configure. It did take a moment to learn where each tool set was. However, after that, it's really good. I handled the deployment myself. I was able to implement it within 16 hours. 

There isn't really any maintenance; it is pretty much set and forget. I do updates every three months or so and that's it. 

What about the implementation team?

90% of the setup was handled in-house; I referred to NetGate support for a few items along the way. 

What's my experience with pricing, setup cost, and licensing?

We do pay about $600 a year for NetGate support. pfSense is free, however, NetGate, that made the appliance, charges for a support package. I'm very happy with the quality of service that I get for the price. 

We would have paid another $7,000/year for subscription fees if we went anywhere else.

What other advice do I have?

I'd recommend the solution to others. I'd rate it ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Michael De Leo - PeerSpot reviewer
Director Solutions Architecture and Business Development at Puma Cybersystems, Inc.
Reseller
Top 10
It helps us optimize performance, is easy to use, and is stable
Pros and Cons
  • "The most valuable features are the alerting and local monitoring."
  • "It would be very useful if we could place pfSense appliances in customer environments and remotely manage them."

What is our primary use case?

We use Netgate pfSense as a firewall solution for small and medium-sized businesses.

Netgate pfSense offers firewall protection, VPN access, and a range of monitoring tools.

How has it helped my organization?

Adding features to pfSense is easy to do through the wizard.

Netgate pfSense is well documented, and the interface is easy to use when we consult the documentation.

Netgate pfSense was recommended, so the benefits were immediate.

It provides a single wizard. Some third-party tools out there allow us to manage remotely. It also helps us optimize performance by enabling us to turn features on and off.

With the inclusion of firewall, VPN, and router functionality, we love pfSense's total cost of ownership. 

What is most valuable?

The most valuable features are the alerting and local monitoring.

What needs improvement?

We are a security shop. It would be very useful if we could place pfSense appliances in customer environments and remotely manage them.

For how long have I used the solution?

I have been using Netgate pfSense for four years.

What do I think about the stability of the solution?

Netgate pfSense is relatively stable. It has been running for four years now without any issues.

What do I think about the scalability of the solution?

The scalability is limited without upgrading the appliance.

How are customer service and support?

The technical support offers great quality and good response times.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial deployment is not a plug-and-play out of the box. It takes a little bit more than that. For us, it takes ten to 20 minutes for one person to deploy one pfSense firewall.

What's my experience with pricing, setup cost, and licensing?

Netgate pfSense has a great pricing model.

What other advice do I have?

I would rate Netgate pfSense ten out of ten.

Maintenance is required for software updates.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
reviewer2642439 - PeerSpot reviewer
IT Specialist at a non-tech company with self employed
Real User
Strong community support and seamless bandwidth management enhance user experience
Pros and Cons
  • "For me, pfSense is a ten out of ten."
  • "The user interface needs improvement. Even though it's a system that's easy to get working upon installation, the configurations are not intuitive."

What is our primary use case?

Most of my clients want to use it as a firewall. There are two things that they're looking for. Number one is bandwidth management so that if there are multiple links, they can share bandwidth for their staff. The other important aspect that has come up recently is for IDS and IPS.

What is most valuable?

Currently, for me, the most valuable feature is the implementation of pfBlockerNG. The community behind pfSense is really strong. 

In terms of the features, the simplicity of the installation is a significant advantage. Out of the box, I am ready to start using pfSense after installation, which is very important. It allows minimal downtime before integration, enabling use even on a weekday without users knowing there's a new firewall in place. 

The key thing I found is saving on the cost of equipment. Whether CapEx or OpEx, we appreciate this.

What needs improvement?

The user interface needs improvement. Even though it's a system that's easy to get working upon installation, the configurations are not intuitive. The interface needs to be friendlier. That's the only complaint I have about pfSense.

For how long have I used the solution?

I have been using pfSense since 2008.

What do I think about the stability of the solution?

One issue is due to bugs and broken links.

How are customer service and support?

I have not had the chance to experience Netgate technical support, because most of the time I have been able to sort out the issues with forums.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Before Netgate, I used a lot of MikroTik. In comparison, pfSense is more robust in terms of the feature set. The open form of the GPL system makes it better than MikroTik.

How was the initial setup?

The steps to implement involve aligning with the key aspects I am going to implement, knowing what they already have running, and what needs to be mirrored and improved. I usually have it pre-installed, tested, and then deployed.

What about the implementation team?

I have a team. There are around three of us, and we do this together.

What other advice do I have?

I would recommend it a lot because it's a proper firewall, and there are no issues apart from the interface and broken links. It's very easy to recommend pfSense without even going through the POC stage. For me, pfSense is a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Flag as inappropriate
PeerSpot user
Director at sst360
User
Makes everything easier compared to other products
Pros and Cons
  • "pfSense makes everything easier compared to Cisco or Fortinet."
  • "Evaluation and contracting could be improved."

What is our primary use case?

We use it for home solutions and 200+ enterprises. We use it to address routing issues (NATing issues through VPNs).

Our environment consists of many enterprises with many subnets.

How has it helped my organization?

pfSense makes everything easier compared to Cisco or Fortinet.

What is most valuable?

Policy-based firewall rules are the most valuable feature because every other brand it is 200% more complicated to accomplish the same operation.

The flexibility is easy. We can implant in small businesses for less than 500 CAD and in 5k users enterprises. The only part that needs to be improved is the hardware, everything else is out of the box.

I would rate the ease of adding features a ten out of ten. With telecom knowledge, the product is crystal clear easy.

What needs improvement?

Evaluation and contracting could be improved. 

For how long have I used the solution?

I have been using pfSense since 2016.

What do I think about the scalability of the solution?

The scalability is good, they should offer filtration or a next-gen firewall.

How are customer service and support?

From my experience, their support is very quick. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I haven't evaluated any solutions since 2016. With pfSense you get the bang for your buck. pfSense routing, VPN, policy rules, NAT forwarding, everything is better.

How was the initial setup?

The initial setup is straightforward. It was easy. We have 16 years of experience. I did the deployment, it only required one person. 

What's my experience with pricing, setup cost, and licensing?

It is cheaper than other options. 


What other advice do I have?

I would rate it a 9.5 out of 10. My advice would be to take the time to do an online course if you find using the solution a bit hard. It is worth it.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2509998 - PeerSpot reviewer
Director at a non-tech company with 11-50 employees
Real User
It's flexible and can do everything we've tried
Pros and Cons
  • "PfSense is relatively easy to set up and just runs. It's easy to use."
  • "The learning curve is a little long."

What is our primary use case?

We use pfSense as a firewall to improve our security. 

How has it helped my organization?

pfSense is viable and works as it's supposed to. It prevents data loss. I've used it on several networks. It's there in the background and just works. It minimizes downtime by running dual WANs and automatically switching between two connections.

What is most valuable?

pfSense is relatively easy to set up and just runs. It's easy to use. The platform is flexible. We've been able to do everything we've tried. It seems very complete. I'm not using all of the capabilities, but it does what we want to do. 

Once you find what you're looking for, it's relatively easy to add features and configure them. Google helps out. I've been able to do anything I wanted.

What needs improvement?

The learning curve is a little long.

For how long have I used the solution?

We deployed pfSense in the last five years. 

What do I think about the stability of the solution?

I rate pfSense 10 out of 10 for stability. 

What do I think about the scalability of the solution?

It's a small firewall and we have a small network. 

How are customer service and support?

I rate Netgate support 10 out of 10. I've only contacted them a couple of times, and it's been fine. They've responded quickly and done the job. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I've only used off-the-shelf routers without a truly community-built firewall product. 

How was the initial setup?

My background is in IT, so the installation is relatively straightforward once you understand a few concepts, but that's normal. I got pfSense running in a day.  d

What's my experience with pricing, setup cost, and licensing?

The price of pfSense is fair. We have a relatively small network, and most of the competitors are pretty expensive. 

What other advice do I have?

I rate pfSense 10 out of 10. It does everything it should do.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Buyer's Guide
Download our free Netgate pfSense Report and get advice and tips from experienced pros sharing their opinions.
Updated: September 2025
Product Categories
Firewalls
Buyer's Guide
Download our free Netgate pfSense Report and get advice and tips from experienced pros sharing their opinions.