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Works at a consultancy with 1-10 employees
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Top 20
Extremely flexible and can replace your consumer-grade firewall router
Pros and Cons
  • "It is a robust tool that can replace your consumer-grade firewall router solution."

    What is our primary use case?

    I USE Netgate pfSense for home networks, lab environments, and R&D. In production, professional career-wise, I have built pfSense production firewalls that run in various configurations and high availability for different organizations serving a different number of clients and servicing any amount of requests throughout any given day. 

    It also serves thousands to tens of millions of requests a second a day from small to large deployments.

    What is most valuable?

    Netgate pfSense is an extremely flexible solution. It is an open-source tool that has a very large community of professionals, enthusiasts, and hobbyists alike. There is a lot of flexibility in doing whatever you want with it. It also offers enterprise-grade support so that you can have something equivalent to the Cisco enterprise-grade data center firewall product. You could build that with pfSense or OpenSense, which is a derivative of pfSense.

    The initial benefit I saw of pfSense was way before I ever used it professionally. It is a robust tool that can replace your consumer-grade firewall router solution. I also saw immediate benefits in my professional career as it is a powerful solution that can be compared to other solutions like Palo Alto or Meraki today.

    Netgate pfSense can be a fully functional L7 firewall. You can not only have the base Layer 3 functionality of the firewall, but you can add things like Snort and pfBlockerNG to build out and become an L7 firewall doing actual inspection and security analysis.

    It is very easy to add and configure features to Netgate pfSense.

    pfSense has a built-in auto-configuration backup. While that is technically data loss from the sense of protecting the firewall, it is a feature Netgate offers to every pfSense user, licensed or not. You get this feature if you have a Netgate appliance. Just using pfSense won't get you that. There are third-party packages you can use to set up pfSense configuration backups if you don't have pfSense Plus.

    In terms of data loss outside of that, you configure it in a way that puts it as a security device. By default, pfSense is not inherently a security device. It is a Layer 3 filtering firewall. If you want it to be a security appliance beyond basic TCP/IP Layer 3 filtering, you can run Snort or pfBlockerNG to turn it into a security appliance. Doing so can aid in data loss prevention by using the tool for basic intrusion detection prevention.

    Netgate pfSense provides a single-pane-of-glass management capability. Its dashboard has a lot of prebuilt functionality, allowing you to have a single-page view of the firewall's status and everything going on with it.

    pfSense Plus provides features that help us minimize downtime as a supporting part of the infrastructure.

    pfSense Plus provides visibility that enables us to make data-driven decisions. The kind of data-driven decisions that could be made with information from pfSense are things like how much bandwidth I am using and what is the throughput of all my band connectivity.

    I can also decide whether I need to go from a 1 Gig network to a 10 Gig network or a 2.5 Gig network and whether I need to increase my commit for my WAN circuit because we see that we are averaging above 99%, etc. The kind of decisions that it can help you make are related to your network and your connectivity.

    The visibility that pfSense Plus provides helps us to optimize performance. It could help you to improve performance on the network side. It is, after all, a firewall router, so it is a network piece of equipment. It could help improve performance in that if you are actively monitoring, pulling data from pfSense, or actively reviewing the different types of information and graphs that pfSense provides, you could make decisions to see that a machine is consistently using lots of network traffic.

    For how long have I used the solution?

    I have been using Netgate pfSense for 15 years.

    What other advice do I have?

    I have pfSense Plus in production. I have both pfSense Plus and pfSense Community Edition (CE) running at home. They are essentially the same, and the only difference between them is the support and auto-configuration backup.

    Overall, I rate the solution a nine out of ten.

    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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    Joe Whipple - PeerSpot reviewer
    Senior Cloud Engineer at IP Pathways
    MSP
    Top 10
    Allows for modifications, easy deployment, and low maintenance
    Pros and Cons
    • "The most valuable features of pfSense are the high availability that easily allows failover to a backup unit and the Snort integration with pfSense and WireGuard."
    • "Netgate pfSense can improve by adding a different OS layer other than FreeBSD."

    What is our primary use case?

    I use pfSense for my home network firewall. I also manage two Cloud platforms that use it. 

    How has it helped my organization?

    Netgate pfSense is flexible allowing for modifications to meet our needs.

    With my strong security background and experience managing pfSense, adding and configuring new features is a breeze. While some might encounter challenges, my expertise allows me to navigate them with ease.

    pfSense impressed me with its ease of deployment and low maintenance. It excels in protection and firewall functionality and offers a wide range of add-ins to further customize my network. After considering alternatives like OPNsense and Untangle, pfSense emerged as the perfect fit for my needs.

    The single pane of glass provided by pfSense makes it easier to determine issues related to attacks and what is being blocked. I can see live logging of the firewalls and what rules apply to what.

    pfSense does a good job helping prevent data loss using Snort which identifies and blocks suspicious traffic before it enters our network.

    pfSense Plus offers a visibility feature that helps me optimize network performance. The dashboard displays clear traffic graphs and device load information, and I can customize it to show exactly what I need.

    The total cost of ownership is extremely reasonable. pfSense is a good option, especially for people conscious of recurring expenses.

    What is most valuable?

    The most valuable features of pfSense are the high availability that easily allows failover to a backup unit and the Snort integration with pfSense and WireGuard.

    What needs improvement?

    Netgate pfSense can improve by adding a different OS layer other than FreeBSD.

    For how long have I used the solution?

    I have been using Netgate pfSense for ten years. 

    What do I think about the stability of the solution?

    Netgate pfSense has been stable.

    What do I think about the scalability of the solution?

    pfSense's scalability is highly dependent on the hardware you choose, but despite this, it offers a strong ability to handle increased network demands overall.

    Which solution did I use previously and why did I switch?

    In addition to pfSense, I have used OPNsense, WatchGuard, and Cisco. The WatchGuard rules were more straightforward than pfSense. New pfSense users might find deciding between floating and interface rules for specific scenarios confusing.

    How was the initial setup?

    The installation is easy for those who are comfortable with command-line interfaces. It is quick and straightforward but they have to be careful when assigning the internal or external net because that can be challenging for some.

    One person is enough to deploy.   

    What's my experience with pricing, setup cost, and licensing?

    Netgate pfSense is competitively priced. The 4100 box is a good box for the price.

    What other advice do I have?

    I would rate Netgate pfSense nine out of ten.

    Before deploying pfSense in your lab, I recommend checking the pfSense forums to learn about any potential issues or considerations other users have encountered.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    PeerSpot user
    Buyer's Guide
    Netgate pfSense
    March 2025
    Learn what your peers think about Netgate pfSense. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
    846,617 professionals have used our research since 2012.
    reviewer2518620 - PeerSpot reviewer
    Data Center Administrator Network Engineer at a insurance company with 1,001-5,000 employees
    Real User
    Top 20
    Supports a lot of VPN techniques, flexible, and has the ability to connect with different WAN connections
    Pros and Cons
    • "The flexibility is very good; we have a lot of possibilities."
    • "The only thing that could be better is the hardware compatibility for LTE devices."

    What is our primary use case?

    I work in IT at a German insurance company, and I studied computer science. I also work in the network sector, so I know a lot about network solutions. I work with VPN solutions, Fortinet, and other products. For me, pfSense is a private home solution for my family. It's not the solution in my company.

    I use pfSense as a firewall appliance, and the function is very good. But I think it's for users with more experience. It's not a solution for beginners.

    If you are a professional, it's not difficult to add features to pfSense and configure them. But it is difficult if you are not. 

    I utilize the core features. I have pfBlockerNG, SquidGuard, OpenSSL, and WireGuard. So, these are the core features I need.

    How has it helped my organization?

    The core benefits are that I can virtualize it with platforms like Proxmox or VMware, and I can buy third-party appliances. And Netgate offers a lot of hardware possibilities.

    pfSense offers a lot of things that help to prevent data loss and intrusion, protect telemetry information, and so on. 

    pfSense gives a single pane of glass management. But for me, it's not a problem because I have one appliance, but I think if you manage a lot of appliances, it could be better. It's important to be able to centralize management if I have 10 or 20 appliances.

    I use pfSense Plus, it's called the "Zero-to-Ping" license [TAC Lite]. It's a very good solution, but it's a bit too expensive for private use. pfSense Plus is very good, but, for example, if I want to add another pfSense appliance for a cluster, it requires two licenses. For private use, if I want two licenses, it's very expensive.

    pfSense Plus provides features to minimize downtime. One of the key features is ZFS. It's the file system. ZFS is very important for backups. I can make snapshots, and that is very good to make backups.

    I am satisfied with the visibility that is provided by pfSense Plus. It is very good and optimizes performance because the hardware acceleration is very good for IPsec, SSL VPN, OpenSSL, and so on. This is very good support from pfSense.

    What is most valuable?

    The best feature is a function called pfBlockerNG. In pfSense, you can whitelist and blacklists for IP addresses or dangerous DNS sites. The top feature is the VPN. It's a very good SD-WAN solution and a very good VPN engine. It supports a lot of VPN techniques; it supports IPsec, SSL VPN, and WireGuard. It's the core feature of pfSense.

    The flexibility is very good; we have a lot of possibilities. You can connect it with different WAN connections, whether you have a cable provider or fiber.

    The feature list is good. For me, it's more important that we have fewer patches and better stability compared to OPNsense. I think OPNsense is too big. They support a lot of things, but pfSense is better. I think pfSense is better for stability.

    What needs improvement?

    The only thing that could be better is the hardware compatibility for LTE devices. This is a bit tricky for me; I wish the hardware compatibility were better for LTE devices.

    I wish the FQ_CODEL limiters were improved. They're very good, but the FQ_PIE limiters don't work well. FQ_PIE limiters are important for cable modem connections. In Germany, we have a lot of cable providers for these interfaces, and the FQ_PIE limiters don't work well in pfSense.

    For how long have I used the solution?

    I have been using it for eight to ten years. It has been a very long time. pfSense is very popular in Germany.

    I use the latest pfSense Plus version.

    What do I think about the stability of the solution?

    The stability is very good.

    What do I think about the scalability of the solution?

    I use it for my family, for maybe 20 or 30 devices. It's not a big environment.  

    How are customer service and support?

    I utilize the pfSense forum and the community forum, and it's okay for me.

    Which solution did I use previously and why did I switch?

    My preference in comparison with OPNsense is pfSense. I think it is better; it is stable.

    The difference is that OPNsense has more features, but also has more bugs.

    For me, pfSense is stable. It's better for my use case.

    How was the initial setup?

    The deployment process is very good. For example, I can set up a new appliance and boot directly from a config file. This is very good.

    It's very simple. I download new images, and during the boot process, if you make an image, you have a directory. In the directory, you make the config file, and then you can directly boot with the setup. You can boot a finished version. It's a good thing.

    I use it on-premises. The on-prem version is very good. The software is good.

    Maintenance depends on the features you use. If you have a proxy server with SSL introspection, sometimes it creates a small firewall size. If you have an easy firewall setup, then it's not so complicated. It depends on your environment and feature settings.

    What about the implementation team?

    I did the deployment myself without the help of third parties or anything like that. It's very simple. I have enough skills because I studied computer science and work in the network sector. It's not a problem for me.

    It took me ten minutes to deploy it. 

    What was our ROI?

    The ROI is good. pfSense is a very good solution, not only for home use, but also for middle-sized or larger companies.

    What's my experience with pricing, setup cost, and licensing?

    In comparison with pfSense CE (Community Edition), pfSense Plus is a little bit too expensive. The pricing is a little bit high for private users. 

    With the inclusion of the firewall, VPN, and router functionalities, the total cost of ownership of the pfSense Plus solution is very good because pfSense Plus has a lot of features. For the VPN features, it is good for the total cost of ownership.

    What other advice do I have?

    I can recommend it if you are a professional or if you know what a firewall is.

    It is a very good solution for the home sector, for companies, and for larger companies. I would recommend it to a lot of companies.

    Overall, I would rate it an eight out of ten. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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    PeerSpot user
    Freelance
    Real User
    The best feature is that it can be installed on any customized hardware but the interface and stability could be improved
    Pros and Cons
    • "I like the dynamic DNS update and firewall feature"
    • "PfSense's interface could be improved. For example, the menu is ordered alphabetically instead of logically. The reboot button should be located near the shutdown, but it's in alphabetical order. Also, Netgear should create a home license for pfSense Plus for non-commercial use."

    What is our primary use case?

    I use pfSense for my home monitoring. It's used to build a subnet in my home environment to separate the IoT and my daily lab. 

    How has it helped my organization?

    PfSense can separate the network into subnets, which I can't do with an ordinary home router. It is relatively simple to add a multiple gigabit network port on the home router. For example, I can buy customized hardware with 6x 2.5 GbE. It helps me optimize performance. I use pfSense as my reverse proxy and have a single interface for managing all the SSL certificates using HAProxy.

    What is most valuable?

    The best feature of pfSense is that it can be installed on any customized hardware. I don't need to use Netgate hardware. I like the dynamic DNS update and firewall feature. Adding features is easy. If a feature is built-in, I can check it, install the package, and convert it. If it isn't built-in, I can't add it to pfSense. 

    What needs improvement?

    PfSense's interface could be improved. For example, the menu is ordered alphabetically instead of logically. The reboot button should be located near the shutdown, but it's in alphabetical order. Also, Netgear should create a home license for pfSense Plus for non-commercial use.

    For how long have I used the solution?

    I have used pfSense since 2020, so it's been about four years.

    What do I think about the stability of the solution?

    I rate pfSense six out of 10 for stability.

    What do I think about the scalability of the solution?

    I haven't tried to scale pfSense. I only use it locally. 

    How are customer service and support?

    I rate Netgate support five out of 10. They are helpful for basic questions, but if I ask something more complicated, they refuse because I am not a higher tier of support. The response time is acceptable.

    How would you rate customer service and support?

    Neutral

    Which solution did I use previously and why did I switch?

    I used OpenWrt before pfSense but for a relatively short period. PfSense is more feature-rich than previous solutions. 

    How was the initial setup?

    Deploying pfSense is a bit complicated, but It's nothing I can't handle. It requires some maintenance, such as when they release updates.

    What was our ROI?

    PfSense saves me the time I would spend doing things separately. For example, building a VM to set the rear-end policy would take a lot of time. 

    What's my experience with pricing, setup cost, and licensing?

    If it's not the free community edition, pfSense is relatively expensive for home use. It's okay for commercial use. The cost of ownership is low. I can save about a hundred dollars annually. 

    What other advice do I have?

    I rate Netgate pfSense seven out of 10. I recommend pfSense for advanced users. It's a good solution if you want to learn more about networking in a company environment/. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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    PeerSpot user
    IT Manager at a tech services company with 1-10 employees
    Real User
    Flexible, robust, and easy to configure
    Pros and Cons
    • "It is super robust."
    • "While the software is great, they could work on improving the hardware."

    What is our primary use case?

    I primarily used the solution to replace Cisco, which was horrible. I wanted something super simple. We needed something that would make the change process within my network easier.

    How has it helped my organization?

    I started with a small trial when I wanted to replace my Cisco switches. I liked that this was open source and I was able to test a few things. The capabilities of configuration made it so that I didn't have to test other options and I could translate my configuration the way I wanted to.

    What is most valuable?

    It's easy to configure segments in a network and the routing is good. 

    It is super robust. The flexibility is great. It's the main reason I switched off of Cisco. Everything is very intuitive.

    I have a pretty complex network. With this, I can do some segmenting. I can have specific firewall rules to make my network as secure as possible.

    It's so easy to use. I use the VPN features a lot. It's great.

    It's simple to add features. There's lots of documentation and Youtube guides to help you. I did not need specialized training thanks to this knowledge base. As long as you have a background in networking, it's pretty straightforward.

    You can add other software packages to pfSense.

    Between the free and paid versions, I do not see something that would make one better than the other. However, I bought the pfSense appliance to ensure I had a nice piece of hardware to save and protect my network.

    pfSense does provide good visibility into my network so that I can make data-driven decisions. If I need to troubleshoot anything, I can go and look at the data, the statistics, and the graphs. I don't do this daily; I do it only if I notice strange behavior. 

    It helps us optimize performance - especially in terms of internet use.

    What needs improvement?

    While the software is great, they could work on improving the hardware. The interface is a little bit sluggish. When I installed it on a random computer, the performance was pretty crisp. However, on the device itself, it's slower. I'd like to see them decrease storage and increase speed. With storage, you can always add more. However, you cannot make CPUs faster. 

    For how long have I used the solution?

    I've used the solution since September 2022.

    What do I think about the stability of the solution?

    I've never experienced any crashes. It's quite stable. 

    What do I think about the scalability of the solution?

    It's a pretty beefy appliance. That said, thus far, I have no need to scale. At the time, I went with the biggest offering they had in terms of appliance size. 

    How are customer service and support?

    I've only contacted technical support in order to get a device replacement. I've never experienced any issues. 

    Which solution did I use previously and why did I switch?

    I previously used Cisco. It was difficult.

    How was the initial setup?

    The initial setup is moderately easy. I struggled a bit. It's a bit tricky at first.  However, within a couple of months, I had a really good setup. Now, it's working flawlessly. The deployment took a few months. The first month was a lot of troubleshooting. By the second month, I was fine-tuning. By the third month, it was completely up and running. 

    There isn't too much maintenance. The device is almost maintenance-free. Every once in a while, there are updates. The backup is automatic after configuration. I don't have to worry about that.

    What about the implementation team?

    I handled the setup by myself. 

    What's my experience with pricing, setup cost, and licensing?

    The pricing is good. I'm not locked into any kind of subscription. Since I bought the appliance, I have it until it breaks. 

    What other advice do I have?

    I'd rate the solution eight out of ten. 

    I wouldn't recommend pfSense to somebody who has no limited network. While pfSense, for me, was pretty easy to set up, it does have so many features that you could easily get confused. I would recommend it to anybody with experience as a network engineer, not just a beginner. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    PeerSpot user
    Glenn Ace Tenorio - PeerSpot reviewer
    Senior Network Engineer at American School of Dubai
    Real User
    Top 10
    User-friendly, easy to manage the firewall, rule-wise and interface-wise
    Pros and Cons
    • "For everyday tasks, we just get alerts. It's anything that's suspicious, including from our Netgate. So, it's part of how we maintain cybersecurity in our school. This is working alongside our endpoint security solution."
    • "For the third-party packages, I'd rather have it built-in, like a core feature of pfSense, part of the core model."

    What is our primary use case?

    Our most common use cases are for our corporate firewalls, and currently, I'm using it as our school firewall. So it's our perimeter firewall. So, we're running three firewalls on our network. 

    So we have separate networks each because we have, like, different use cases. So we're running three at the moment.

    We've been running it for six years now, and so far, it's been good.

    How has it helped my organization?

    Netgate pfSense has been utilized to create and manage VPNs within our organization. So we're running pfSense with VPN on one of our private cloud providers. So we're using IPSec VPN on that.

    For everyday tasks, we just get alerts. It's anything that's suspicious, including from our Netgate. So, it's part of how we maintain cybersecurity in our school. This is working alongside our endpoint security solution. 

    We were using an open-source endpoint solution for that. So we're integrating that with the one we have on pfSense. 

    What is most valuable?

    The ease of use. Like, it's easy to manage the firewall, rule-wise and interface-wise. For me, it's quite easy and friendly to use.

    We have a set of rules so that it can manage all of our rules. We have a complex network here in our school. We have a lot of rules running, so it's really easy to match all of those rules using pfSense.

    Integrating pfSense with other products was a bit tedious at first. We researched and tested for about a month, so it was not too hard but not instant.

    What needs improvement?

    For the third-party packages, I'd rather have it built-in, like a core feature of pfSense, part of the core model. This feature of pfSense would be great, instead of relying on a third-party module.

    For how long have I used the solution?

    I have been using it for six years. 

    What do I think about the stability of the solution?

    It's about 95% stable, not perfect, but quite reliable.

    What do I think about the scalability of the solution?

    If I needed to scale it and merge our pfSense machines into one, I'd prefer a dedicated hardware appliance instead of running multiple x86 servers on the firewall.

    We have around 4,000 endpoints. 

    How are customer service and support?

    I reached out to support for an unusual CPU usage issue after an upgrade. They were responsive, and even though I ultimately found a solution, they were helpful in diagnosing.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    We used Fortinet. We opted for pfSense because of budget limitations. pfSense was a more affordable solution for our requirements.

    pfSense is easier to manage and offers modularity for features. With FortiGate, everything is there, but we might not need everything, and too many features can be challenging.

    How was the initial setup?

    The initial setup is very straightforward and intuitive. 

    We use the pfSense software directly and install it on our rack servers. So, we're adding three instances of that.

    What about the implementation team?

    I handle all the deployment processes. I am the core manager for the entire infrastructure, so I manage and deploy everything.

    I consider how many users and gigabytes we expect on the network and try it on a test network first to validate before actual deployment.

    Just my core team members manage the whole deployment, so that's enough for us.

    Migrating the old one to the new one took around a month because we have many rules, and the new Netgate was quite different.

    From the maintenance perspective, it is not difficult at all. 

    While configuring or maintaining pfSense, we had high CPU usage on one firewall, but the GPAC subscription provided a good response. The support team was helpful, and we resolved it in a few hours. So, we had good support because of the support subscription. 

    What's my experience with pricing, setup cost, and licensing?

    We just have the yearly support subscription.

    Which other solutions did I evaluate?

    I just found pfSense online. I just tried it out on a home lab and found it worked well enough for us. So, just started out, like, searching online and responded and tried it.

    What other advice do I have?

    I would advise you to try to estimate your network first and do a test network just to have a proof of concept of what you want to run and check the routes you want to run against your network, making sure that your requirements are valid before deploying it.

    Overall, I would rate the solution a nine out of ten. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Michael De Leo - PeerSpot reviewer
    Director Solutions Architecture and Business Development at Puma Cybersystems, Inc.
    Reseller
    Top 10
    It helps us optimize performance, is easy to use, and is stable
    Pros and Cons
    • "The most valuable features are the alerting and local monitoring."
    • "It would be very useful if we could place pfSense appliances in customer environments and remotely manage them."

    What is our primary use case?

    We use Netgate pfSense as a firewall solution for small and medium-sized businesses.

    Netgate pfSense offers firewall protection, VPN access, and a range of monitoring tools.

    How has it helped my organization?

    Adding features to pfSense is easy to do through the wizard.

    Netgate pfSense is well documented, and the interface is easy to use when we consult the documentation.

    Netgate pfSense was recommended, so the benefits were immediate.

    It provides a single wizard. Some third-party tools out there allow us to manage remotely. It also helps us optimize performance by enabling us to turn features on and off.

    With the inclusion of firewall, VPN, and router functionality, we love pfSense's total cost of ownership. 

    What is most valuable?

    The most valuable features are the alerting and local monitoring.

    What needs improvement?

    We are a security shop. It would be very useful if we could place pfSense appliances in customer environments and remotely manage them.

    For how long have I used the solution?

    I have been using Netgate pfSense for four years.

    What do I think about the stability of the solution?

    Netgate pfSense is relatively stable. It has been running for four years now without any issues.

    What do I think about the scalability of the solution?

    The scalability is limited without upgrading the appliance.

    How are customer service and support?

    The technical support offers great quality and good response times.

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    The initial deployment is not a plug-and-play out of the box. It takes a little bit more than that. For us, it takes ten to 20 minutes for one person to deploy one pfSense firewall.

    What's my experience with pricing, setup cost, and licensing?

    Netgate pfSense has a great pricing model.

    What other advice do I have?

    I would rate Netgate pfSense ten out of ten.

    Maintenance is required for software updates.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Reseller
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    reviewer2542734 - PeerSpot reviewer
    Technical Project Manager at a computer software company with 201-500 employees
    Real User
    Top 20
    Shows historical data and bandwidth utilization, allowing us to make informed decisions about our internet connection but it could have better scalability
    Pros and Cons
    • "The most valuable aspects of pfSense are the stability, hardware compatibility, and low cost."
    • "I want pfSense to add some next-generation firewall features."

    What is our primary use case?

    We use pfSense as our main router.

    We implemented pfSense to address the instability and limited customization options we experienced with our previous router.

    How has it helped my organization?

    pfSense is highly flexible, allowing for creating IPsec tunnels and various other configurations.

    Adding features to pfSense is easy.

    Since implementing pfSense, our overall stability has improved significantly over the last ten years as we transitioned from Prosumer equipment to a more robust tool. This success has allowed me to implement more pfSense routers in other locations. We saw the benefits of pfSense in less than a couple of weeks. Having that added stability is great.

    pfSense Plus provides us with the visibility to make data-driven decisions. We can see historical data and bandwidth utilization, allowing us to make informed decisions about our internet connection based on that information.

    What is most valuable?

    The most valuable aspects of pfSense are the stability, hardware compatibility, and low cost.

    What needs improvement?

    I want pfSense to add some next-generation firewall features.

    The scalability has room for improvement.

    For how long have I used the solution?

    I have been using Netgate pfSense for ten years. 

    What do I think about the stability of the solution?

    I rate the stability of pfSense ten out of ten.

    What do I think about the scalability of the solution?

    Due to the absence of a single pane of glass management feature, scaling out pfSense becomes quite challenging. I'd rate its scalability a three out of ten, as the process is far from straightforward at present.

    How are customer service and support?

    The few times we've had to engage support, they have been professional and incredibly knowledgeable. If we encounter someone who doesn't have the answer immediately, they can find it very quickly. In the past, they have even joined meetings with us and a client to work on a problem, providing a lot of insight and assistance throughout the process.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    We previously used Prosumer routers, but their capabilities were insufficient for our needs.

    How was the initial setup?

    Initially, it was a bit complex when I started using the system over ten years ago. pfSense required a deeper understanding than the Prosumer devices I had used before. I had to grasp the ramifications of every action. However, once I overcame that learning curve, it became knowledge I possessed.

    It took us about two weeks to implement and learn how to use pfSense. I've noticed that with pfSense, I'm always learning something new. Just because we've used something for a long time doesn't mean we know all of its functionality. For example, I needed to establish an IPsec tunnel for the first time last year. I called in support, and we successfully established the tunnel to another location. There's always something new to learn, whether pfSense adds new features or we encounter a need for functionality we haven't used before.

    What's my experience with pricing, setup cost, and licensing?

    pfSense Plus is cost-effective for what we're getting. I've been using Netgate hardware for a long time, and including the pfSense Plus license with the hardware offers significant value. Additionally, using pfSense software for free is of great value.

    The total cost of ownership is very low. We've used pfSense historically in a simple configuration, and I've been able to train peers on how to use the Netgate hardware and pfSense Plus effectively.

    What other advice do I have?

    I rate Netgate pfSense seven out of ten only because of the lack of ability to manage all our switching and WAP from one location.

    We have three locations, and two to 25 users use a combination of wired and wireless devices and a typical broadband connection.

    pfSense requires maintenance when new versions or patches are released. This does not happen often, but it does happen.

    I recommend pfSense to others. Once you overcome the learning curve, it becomes almost second nature to use. The cost is also a major factor. Every year or so, I explore alternatives to Netgate hardware, but almost everything I find is subscription-based, like Cisco Meraki or other brands. I'd struggle to justify renewing a router license every 18 months or risk it stopping working. So, using a platform like pfSense without an annual fee is a huge benefit for our budget.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    Updated: March 2025
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    Download our free Netgate pfSense Report and get advice and tips from experienced pros sharing their opinions.