NetSuite OneWorld Reviews

Making Intelligent Dashboards is a great way to use this tool, and it allows the use of reminders and other components such as Charts.

I’m a NetSuite implementer consultant and have implemented in various organizations, I think the biggest benefit has been providing serious and powerful software to small and mid-sized companies at a cost they can afford and improving their operations, that in the past were not integrated into a single tool.

Embedded business intelligence is a valuable feature. There is also no need to wait for extract functions, and each transaction is reflected in the system dashboards in real time. 

Project collaboration through Dashboard Business Management and Relations Management is easy to perform, but it does need to be worked on as it is difficult for customers, suppliers, and internal users to use.

I have been using this solution for over 10 years.

Customer Service:

The service level with NetSuite is contract-based, some customers who contract the services obtained very good results, but those who have a contract basic service level have good results but see them a few days later.

Technical Support:

Technical support is a sensitive issue in Mexico, there are NetSuite partners across the country, but the lack of well-trained people is still a major unresolved issue. All technical knowledge in Mexico is concentrated in three partners throughout the country.

I used to be a traditional computing ERP (Prodstar-2, X3, X5, SAP R / 3, JDEdwards) implementer, often billing very well. I am convinced that cloud computing is a trend that we will not be able to avoid. It allows organizations to dramatically reduce their operating costs, and make them more profitable. This is why I decided to become a cloud integrator.

It is really the simplest ERP tool that I set up. I think it is medium complexity because I know NetSuite well and understand the requirements as well.

I worked with two partners in Mexico and have had a partial share with two others, they definitely all have different competitive advantages that should be assessed, and there are complex combinations of price and capabilities of their team.

We've seen a 30% ROI on average.

Properly sizing the number of users that will need in the medium term, can generate savings in licensing that NetSuite can respect for several years. Prices vary depending on the type of organization, and implementation services depend on the experience and prestige of implementing NetSuite as a partner.

We competed with many ERP solutions. The main competitor is SAP BusinessOne, a midrange ERP like MS Dynamix. The advantage in several projects was not spending on hardware or specialized personnel.

As a small and mid-size enterprises tool, usually in Mexico and Latin America, NetSuite customers migrate from very small systems, and suddenly their operations become more complex, if data migration and training issues are not well taken, implementation experience can turn into very complex and time-consuming problems; validate your NetSuite Partner references of past projects, also check credentials of performing implementation personnel that will assist you.

NetSuite OneWorld is a cloud-based solution.

The solution could improve by having more integration.

I have used NetSuite OneWorld within the past 12 months.

NetSuite OneWorld is stable.

The solution is scalable.

We have approximately 1,000 users using this solution in our customer's company.

The technical support is very good. We also have local support here in India.

The installation is straightforward and it took more than one and a half hours.

I did the implementation of the solution myself. We have a team of approximately five people who do the maintenance and support of the solution.

I would recommend this solution to others.

I rate NetSuite OneWorld a seven out of ten.

This review was written in 2018 - See Update Below: We just brought up a pharma manufacturer client on NetSuite. They do contract manufacturing, and while they technically hold the 'manufacturer of record' with the FDA, it is essentially a distribution effort. The actual drug records are held by the CMO (contract manufacturing organization) and the traceability is done by the 3PL (third-party logistics) operations. 

2019 Update: NetSuite for Pharma has really expanded - conquering the validation hurdle that kept pharma companies out of a cloud based program that updates every 6 months has been solved!  More current info on the ERPodcast here: https://profitfromerp.com/erpr...

NetSuite offers a great many advantages, including a cost of about third of the traditional pharma manufacturing ERP packages. As long as the pharma group is doing CMO manufacturing and 3PL distribution, NetSuite is a great solution, fast to bring up and makes everyone's life easier. 

Most pre-commercial, pre-IPO pharma developments are running on QuickBooks, which is fine for early stages. This is not so good when you get into SEC reporting, advanced analytics, what-if projections for lifecycle, and acquisition decision-making, along with the historic providers of pharma ERP: SAP, Oracle, MS Dynamics AX, Lawson, etc. are million dollar investments (granted), and if actual manufacturing is present, these are all excellent solutions. 

For a niche pharmaceutical, that is always going to have a moderate volume with outsourced manufacturing, NetSuite has a ton of advantages. More emerging pharma companies are going this route for these reasons: Lowers costs, produces higher efficiencies, while maintaining a leaner staff and produces advanced financials. It is all there. 

There is not a 20 year pedigree of pharma experience in the NetSuite channel. While there are many of these CMO Pharma companies rapidly moving to NetSuite, there are few consultants with true pharma experience. Those who have experience are stretched pretty thin. If you are planning to go this route, you should engage a consulting firm that has brought up several different ERP products to fill this knowledge gap and connect you with teams that have actual experience. 

Since authoring this article, we've added 6 more pharma manufacturers on the West Coast to the NetSuite Pharma MFG effort. Several do full production in house and we've integrated with Quality and MES systems where needed. We've found validation sources for effective cloud  - and in fact, handle an entire suite of related products for sunshine law reporting (Concur) FP&A, (Hyperion/Host) as well as HR, stock valuation, reporting - to help emerging pharma companies go from the 4 person QuickBooks outfit to an IPO/Commercialization 120 employee (and up) emerging company. More about Pharma manufacturing in some 2019 ERPodcast episodes here https://podcasts.apple.com/us/... and here https://podcasts.apple.com/us/...

No issues.

No issues, and it is much more scalable than QuickBooks.

Good support even when issues are user training related

We previously used Quickbooks. We have moved away from the challenges of handling a public company (SEC reporting) and a commercial enterprise. 

There are complexities, and many of them are avoidable with an established consulting team. 

Vendor Team. They could have more pharma experience. However, we found that a certified team of consultants avoids many of our issues. NetSuite is too broad for one person to understand all the different areas. We used two consultants for data uploads, a senior consultant for general setup, project accounting consultant, supply chain consultant, and integration consultant to connect with CMOs and 3PLs. Each played a small part in the implementation and our 90 day (this is extremely quick, not recommended) implementation, which came in under budget, because a dedicated data import specialist takes fewer hours than a generalist to do the same task. 

Maintaining a lean organization and streamlining approval processes, business workflow, and connecting to outside vendors for inventory and supply chain efficiency. 

Do not try to go it alone. Get a consultant who has been there and listens. 

We evaluated MS Dynamics AX, Dynamics 365, Ross, and Sage X3.

For a full Guide to Pharmaceutical startups, podcast version here https://profitfromerp.com/podc...

and Blogpost here: https://profitfromerp.com/erp-...

The executive dashboards have satisfied the founders and leadership with up to the minute information. This allows them to make high level decisions.

• Resourcing
• Financial
• Reporting
• Project tracking
• Executive dashboards

Time entry for billable employees.

Not really.

Not really.

I would rate technical support as a six to seven out of 10.

We used Workamajig. We switched because it could not handle our ERP needs

The initial setup was both straightforward and complex. We added a lot of custom fields which created our own complexities.

Good solution for the price, but hire a skilled project manager to handle the technical setup.

We evaluated Intacct, FinancialForce, and Microsoft Dynamics AX.

Hire a very skilled project manager with development skills.

Cloud access enables our distributed workforce to collaborate.

Basic accounting and finance: order to cash, procure to pay, and reporting. Utilizes best practices that are simple to implement.

Not every field is queryable. Some entities are not available for multiple subsidiaries, which requires duplication.

Some slower server response times have been encountered.

Does not support large number of locations without performance issues. Locations above 25 and up to 100 require special permission, and this has slowed down performance. 

Technical support is average to good.

Yes, we had a previous solution. We wanted a more robust solution which was cloud-based.

The initial setup is pretty straightforward.

Measure twice, cut once.

SAP, Intacct, and Microsoft Dynamics 365; among others.

Negotiate pricing, implement support with thorough the requirements documentation, and designate an internal training manager in lieu of opting for NetSuite training. Their training package is templated, which is not very helpful and not repeatable. Also, consider opting out of NetSuite's support packages despite the strong case they will make. If you have a capable in-house administrator, NetSuite's support will be a waste of money. 

Highly customizable: Allows us to use it the way we need to instead of changing our needs and processes to fit the product.

Improved our ability to manage projects, budget, related expenses, and accurately bill our customers for time and materials. Also, we improved our reporting ability considerably.

The Project Management User Interface is lacking. The UI could use an update to make it more user-friendly. Multi-subsidiary features could be improved to make the accounting process easier.

This is a cloud-based solution. We had a few instances where the system was not available, but the vendor is always very quick to respond and fix.

Not so far.

Tech support is very good. If the support rep does not know the answer, they are very quick to escalate to the right group. They have excellent documentation and assist with customizations.

Our old solution did not meet our needs anymore. It was very difficult to report and handle accounting functions on it. Also, we were unable to support international expansion.

The setup was very complex, because we have very complex requirements, especially in accounting. A business with simple requirements could be up and running very quickly.

Consider the roles of the employees who will use NetSuite and identify any groups who will only utilize the employee center. These licenses are cheaper and will reduce costs significantly.

Yes, Salesforce and Intacct.

The product is very flexible with almost limitless options for customizations and integrations. Having said that, Accounting is its main focus, so it is lacking in features when used for project management or support cases which are out-of-the-box. Overall, it is a great product for someone who wants to have a single system that handles all aspects of the business and does a great job making information visible across the company.