Nexthink Reviews

My main use case for Nexthink is remote actions for specific tools, which I use for basic troubleshooting and checking the user's machine.

A quick specific example of when I used Nexthink for troubleshooting is when I observe that a machine is running very slowly. I check the performance of the machines using Nexthink, which helps me clear the cache and cookies, as well as remove the temp and prefetch files.

Additionally, I check company-wide how the machines are performing and what exactly is causing the issues and failures.

Nexthink has positively impacted my organization significantly, as I experience considerable time-saving when interacting with users, and the billing is also very effective, making it useful for most of our team members.

Time savings with Nexthink are very helpful, but the money-saving aspect is managed at the organizational level, and we are not certain about those details.

The best features Nexthink offers in my experience include the ability to analyze all machines as well as the specific remote actions that I can utilize.

The remote actions feature is valuable because if a machine is performing slowly, I can clear the temp and prefetch files. We have created many remote actions for time-saving purposes, which I use on a daily basis.

Regarding time savings, if I were to take remote control of the user's machine using any other remote action tool and troubleshoot it, it would consume a lot of time. Using Nexthink's remote action feature, I simply need to initiate the command, and it runs in the background without taking control of the user's machine, making this very flexible.

Nexthink can improve by incorporating multiple tools. While the current state of Nexthink is good, interactive AI would be more helpful, which is what I am expecting.

As for needed improvements, I do not have much more to add beyond this.

I have been using Nexthink for three years.

Nexthink is very stable.

Before choosing Nexthink, we did not evaluate other options. We used Bomgar as a remote action tool, but we are still using that alongside Nexthink.

The advice I would give to others looking into using Nexthink is that it depends upon their business requirements, so I cannot give them general suggestions. I would rate my overall experience with Nexthink a 9 out of 10.

My main use case for Nexthink is orchestration, and I use Nexthink for dashboards, explore analysis, proactive management, and problem management. I effectively use it for services agents to minimize their day-to-day operations.

A specific example of how I have used Nexthink for orchestration and proactive management is that Nexthink is effectively being used in my former client. When it comes to application deployment via Intune, the automation has been in place along with Nexthink. Nexthink detects the application status post-deployment and then reports back the status to the ServiceNow tool, indicating that the application has been successfully delivered so we can close the ticket.

Apart from that, the recent features are impressive when it comes to VDI and Autopilot.

Nexthink has positively impacted my organization as we effectively reviewed the proactive data. During the Windows 10 and Windows 11 migration, it helped considerably. For Windows device replacement, I have majorly focused on device preparations and eligible devices versus non-eligible devices. Many dashboards have helped me review data insights.

The Windows migration impact is that it has greatly helped in terms of the speed of the process and allowed me to focus time on only the eligible devices.

One of the best features Nexthink offers, in my opinion, is Workplace, the Tech AI within Nexthink, which allows me to capture significant data without knowing code. In natural language, I can capture substantial data within Nexthink itself, and anybody can start using Nexthink without needing to use NQL queries.

The Workplace feature and natural language capabilities help my team day-to-day because most management teams are using Nexthink and do not know about NQL queries or the backend of Nexthink to capture data. This is where Workplace Nexthink AI engine comes into play, and they only have to write the natural language expression for Nexthink to deliver that.

I have raised a concern in the forums regarding location-based campaign deployment. When I run campaigns, if there is a region-specific or location-based need for deployment, that would be helpful. However, this capability is not available based on time zones as of today.

I have been using Nexthink for more than six years.

The advice I would give to others looking into using Nexthink is that it is one of the greatest tools to capture data insights where most IT management is struggling. There is often no visibility on when a device was online or how much time it was there. These tools allow us to proactively make many decisions using Nexthink insights. I would rate this product a 9 out of 10.

Nexthink is used for DEX score analysis, vulnerability remediation, and device performance monitoring. The primary use case is improving DEX scores.

Nexthink completely scans devices and their performance, providing reports in the Nexthink portal that allow us to identify issues before customers report them. Based on identified issues, we can push remediation through Nexthink to resolve problems before clients notice or raise tickets. For vulnerabilities, we can also push remediation scripts or actions through Nexthink.

The tool is very fast, providing live updates to the Nexthink portal within seconds, which helps our company significantly.

The best feature is that it helps us improve DEX scores, which is our major focus, along with vulnerability remediation. For both cases, we push remote actions based on reports from Nexthink, allowing us to remediate vulnerabilities and improve DEX scores very quickly.

DEX scoring is the feature I rely on most day-to-day, as it is a unique and advanced feature in Nexthink.

The dashboard feature in Nexthink is also very good, allowing us to customize it based on our requirements through NQL scripts.

The NQL script and default templates for creating remote actions are quite complex and require time to adapt. It would be better if Nexthink provided more graphical user interface options, as the tool is mostly based on NQL queries and PowerShell scripts.

Nexthink has been in use for the last two years.

Nexthink is stable.

Nexthink can definitely scale up based on user or device improvements, and we are not facing any challenges.

For customer support, we have a dedicated engineer from Nexthink who is helping us significantly, making support very good.

We have not used any other solution for improving DEX scores; Nexthink is the first tool. We tried using a device analytics feature in InTune, but we found Nexthink to be more powerful, so we chose Nexthink.

Nexthink helps us improve DEX scores and end-user performance experience on devices, providing strong return on investment.

The price is somewhat high, but it is flexible based on requirements and is worth the cost.

Nexthink is a powerful tool capable of remediating issues within a short period. When compared to InTune, the time to remediate through Nexthink is very short because its communication is through the agent, making it a better tool. Nexthink is a better option if you want to improve end-user device experience. I rate this review an 8 out of 10.

My main use cases for Nexthink are deployment, patch management, machine reloading, remediation, tasks, security, Office deployment, and application deployment, as well as keeping a register of how many machines are on the network and for billable cases.

Regarding my main uses for Nexthink, the primary applications are reloading the machine, installing applications remotely, running background batch scripts, PowerShell, gathering information, troubleshooting steps, and backend support and backups.

Nexthink has positively impacted my organization by giving us versatility, which is very good to have in the IT-related field that we are in. As most MSPs compete intensely, it does make us stand out by giving all types of packages and being able to sell it in that manner.

Regarding specific outcomes or metrics I have seen because of Nexthink's versatility, customer retention has definitely improved. Dashboards played a big part in showing what customers are paying for and what we have been doing to address all the gray areas that customers never see. Dashboards and reporting have definitely helped us.

Nexthink's best features are definitely remote support and the ability to work across platforms, such as macOS. That was a very nice and niche help, especially when competing with InTune, which is one of the things we also use it for. It is a much cheaper alternative than InTune.

MacOS support specifically has helped our team because InTune does stand up against it, but where Nexthink wins is the cost involved. InTune is very expensive for most customers, especially the customers that we take on. We normally take on customers that are recovering financially after the COVID situation. This definitely stood out and made us a competitive company.

I think Nexthink can be improved in some areas. There are little bugs that one would want to address, but I understand it is not always possible. However, I think the integration part needs more APIs and more platforms to integrate from a reporting perspective, to not only accommodate customers with various platforms, but the API integration would really help a lot.

I have been using Nexthink for roughly three years altogether.

Nexthink is stable. The majority of the time, we monitor it and we monitor the agent. Nexthink's agent is pretty solid, especially when it comes to upgrades. Upgrading the agent is much smoother than I thought and smoother than with other agents we have used before.

Nexthink's scalability is pretty significant. We can take our existing staff and expand it and make them essentially super users and get more customers in the door with less staff.

Nexthink's customer support is excellent, on point, and very proactive.

I previously used InTune, only because that is what the customer really wanted.

My experience with pricing, setup cost, and licensing is that it was very easy. It was the best option when it comes to costing.

I have seen a return on investment with Nexthink; it definitely gave us cost-effectiveness. We definitely did not have a need for additional support staff. Nexthink enabled our current support staff to become super users and they have really helped us to expand on our financials.

My experience with pricing, setup cost, and licensing is that it was very easy. It was the best option when it comes to costing.

Before choosing Nexthink, I evaluated other options. InTune was the biggest one, and there was also another option for macOS as a console for that, though I cannot recall the name now, but we really use Mac. Because it was a centralized place to manage both operating systems seamlessly, that was essentially the best option.

My advice to others looking into using Nexthink is to not hesitate and go for it. It is an absolute powerhouse of a tool. Even if you just use it as a second backup to your primary deployment or infrastructure tool, definitely go for it. It has the potential to stand out amongst the rest. I would rate this product an 8 out of 10.

My main use case for Nexthink is to resolve and analyze problems, identify devices, identify running applications, and much more.

A specific example of how I have used Nexthink to analyze problems and identify devices is when a system issue occurs on a user's system and a user has logged a complaint. I connect with the user, take their hostname, input it into Nexthink, and trigger Amplifier. Once Amplifier runs, it provides me with complete diagnostic results.

I use Nexthink daily to identify issues and determine the next course of action, primarily to resolve fixes including updates or configuration issues that can be resolved immediately.

The best features Nexthink offers include Amplifier, which provides a detailed view in the form of a report.

What I appreciate most about Amplifier or the detailed reports it provides is that it helps me see complete data and analysis reports from whatever Amplifier I am running or executing on the user system, and that gives me the results. This is the best feature I find very valuable.

Initially, resolution used to take more than two to three days, but after using Nexthink, it has been immensely reduced, and with an immediate click, it has helped resolve the issue in a single action. This is a very powerful transition that has occurred due to Nexthink.

Nexthink can be improved based on how we choose to take it forward upon the requirement, which does depend on the project and project complexity. If a project requires complex analysis, we need to program Nexthink accordingly.

An additional improvement I would like to suggest is that if we have more scope for analysis or in terms of running Amplifier that currently tells me only a few reports, I would like it to bring more reports and a more detailed view, which will help us analyze the next course of complex issues to be resolved.

I have been using Nexthink for more than six months.

Nexthink is stable in my experience.

Nexthink can scale up easily and handles growth well when my organization adds more users or devices.

The customer support is very good.

It was very easy for my team to learn and adopt Nexthink because it is very user-friendly.

I would like to add that the features have a continuous improvement aspect, so anything that we find needs to be added, we implement accordingly, conduct testing, and upon that, we bring that implementation into production.

Nexthink is helping to reduce the resolution time, which positively impacts us by receiving very good feedback from clients.

I believe Nexthink has strong security features, and it also depends on how the administrator has configured it to capture data. I think it is safe and secure, particularly since the organization is already secured in terms of implementing configurations.

I find the reporting and analytics capabilities in Nexthink not really detailed, but they provide what is actually required. They do not always meet our exact expectations, but they are vital enough.

The performance and speed of Nexthink when running analyses or reports are medium; it is not really fast, but it is fast enough compared to human interaction in resolving issues.

I would describe the user interface and overall user experience with Nexthink as friendly.

The level of documentation and resources available for Nexthink is satisfactory; I have gone through tutorials up to an intermediate level and am progressing toward the advanced level.

I will definitely recommend Nexthink to others looking into using it.

I use Nexthink for monitoring security incidents or traffic in my network and the user's behavior, the software installed on the devices, and all security related events or types of events.

I use Nexthink to track the user's behavior or the traffic when they try to access a malicious website or try to bypass the proxy, or when they try to open a website that is malicious or prohibited by our organization. I also use it when they try to install software that is not allowed in our network or try to gain admin access on their machines.

Nexthink has positively impacted our organization by giving us more control over the users, more understanding of any live actions, and more visibility to our network. Beyond the other products, it provided us with add-on features.

Nexthink has helped us save time in the analysis of what is happening. Whenever I see a specific user or any malicious activity within the network, it gives me real-time assistance.

The best features Nexthink offers, in my opinion, are the traffic and user behavior of the internal network with the interaction with the outside network. That is mainly from my perspective the most useful thing that Nexthink adds.

The traffic behavior feature in Nexthink gives a deeper understanding of traffic analysis. Similar to Wireshark, it captures packets, but Nexthink gives me an overview of the whole traffic from the user to the end in the outside network. It gives me a deeper understanding of the behavior and the analysis of the users.

Nexthink has positively impacted our organization by giving us more control over the users, more understanding of any live actions, and more visibility to our network. Beyond the other products, it provided us with add-on features.

I would appreciate the ability to integrate Nexthink with other products that I work with, such as Google SecOps and SOC products in general. It would be useful to integrate in this manner.

Integrating Nexthink with other security monitoring tools such as SOC tools, QRadar, Google SecOps, Splunk, and LogRhythm would be beneficial. That would be particularly helpful in my field specifically because I work as a security operations or SOC consultant, and it would help me greatly.

I started using Nexthink in 2019. It was purchased by a previous company, and I received a two-day full-day training on it, and since then I have been using it.

Nexthink is stable in my experience, and in sizing, whenever we need extra sizing, the support has helped us.

Nexthink's scalability can handle growth and changing needs easily.

Customer support for Nexthink is helpful and supportive, and they help us with any request.

Negative

Nexthink was my first experience with these types of products in this specific area.

Nexthink is deployed in our organization using a hybrid cloud.

We use GCP for our deployment of Nexthink.

I did not purchase Nexthink through the Google Cloud Marketplace; I obtained it from Nexthink itself, and they helped us to host it.

I obtained Nexthink from Nexthink itself, and they helped us to host it.

Nexthink helps us significantly with ROI, reports, and visibility to management.

I believe the pricing, setup cost, and licensing for Nexthink are reasonable according to the current market prices.

Nexthink was my first experience with these types of products in this specific area.

I would rate Nexthink an eight out of ten because it is truly helpful, and not higher because it needs some improvement in the integration with our products that would benefit me in my work.

My advice to others looking into using Nexthink is to make a POC in the environment and see the return on investments at the beginning, and I am sure Nexthink will help them to choose it.

My main use cases for Nexthink are to identify laptop issues, troubleshoot problems, and provide correct resolutions. I recently encountered a situation where a user was experiencing significant slowness issues with their laptop while working. I checked the logs, device information on Nexthink, application logs and details, and boot logs to review the last reboot and device information. After verifying these details, we troubleshot and provided a resolution that included driver updates, clearing temporary caches and temporary files, prefetch cleanup, and disk cleanup along with updating the latest device drivers. One week after implementation, I followed up with the user to monitor the situation, and the user confirmed that everything was working fine and expressed satisfaction with the resolution. The user had initially been in a frustrated situation but was now satisfied with the outcome.

Nexthink's best features include the Amplify use case. Nexthink's Amplify feature allows us to create tickets and use this feature directly in the browser after installation of the Amplify role, where we can mention detailed device details on the tickets. What I appreciate most about the Amplify feature is that the ticketing process is smoother and faster, and detailed device information is gathered through this Amplify functionality.

Nexthink has positively impacted our organization as we are diagnosing and monitoring digital scores that are lower than 20 or lower than 50. For digital experience, we monitor using Nexthink and reach out to users whose digital score is below 20 to assist with Nexthink application support to resolve their issues and improve their digital experience score, which is very useful for our organization. I can see measurable improvements in our organization's digital experience scores as we continue to improve the digital scores and user digital experience through Nexthink.

Nexthink can improve by implementing remote tools and remote actions more efficiently so we can use them to perform tasks remotely without requiring the user to visit the IT desk.

I have been using Nexthink for two years.

Nexthink is stable.

Nexthink is working fine in terms of scalability.

Customer support is good.

I suggest that if you use this application, it will help you improve the user's digital experience and provide resolutions on a timely basis, which is very useful. I recommend using Nexthink. I would rate this product an 8 out of 10.

I mostly use Nexthink for analytics of IT tickets, which reduces the number of repeated tickets. We monitor which tickets are repeated and the issues occurring, giving priority to those issues.

For a customer who was receiving continuously one major and critical alarm that was causing service impact, Nexthink helped us monitor it and create separate monitoring for that customer, which helped us reduce the alarm and it no longer causes service impact to them.

Nexthink really reduces a huge amount of work through automation skills and automation steps, which saves considerable time. This is very useful in today's environment.

The best features Nexthink offers include the ability to integrate with ServiceNow or Salesforce to extract information, which is faster and enhances productivity. The faster extraction helps my daily work and my team because issues we have identified and resolved would be very difficult to find manually. When using a tool, it reduces that work to very few minutes, allowing us to find repeating issues.

Nexthink has impacted my organization positively, mainly in reducing repeated tickets. We can monitor and document a huge number of tickets, thousands of them, which is a positive aspect from Nexthink.

Nexthink can be improved. It is already an excellent tool with many features and is the best tool in the ITSM field.

If you add more AI features to Nexthink, particularly automation for resolving tickets, it would be helpful because AI is everywhere now. Some additional features in Nexthink that would improve the product would be beneficial.

Nexthink was a better option that I used to work on, and I did not depend on other options.

Nexthink is stable.

When I increase the work that can be done, it would be slow and not accurate.

Nexthink's customer support is good.

We have not used any different solution before Nexthink in my organization.

I have seen a return on investment. Time has been saved and work has been reduced.

My experience with pricing, setup cost, and licensing is that it seems a bit costly, but effective.

For a particular customer, the numbers show that more than 1,000 tickets were coming a month, which are now reduced to hundreds; this has saved my team considerable time and effort.

Since we are using Nexthink, we are not fully depending on it; sometimes we need manual intervention to check further, so I rate it as a 9 out of 10.

I would advise others looking to use Nexthink to proceed with Nexthink without considering other options.

My main use case for Nexthink that we are currently working on is battery replacement and MS Office continuity.

For battery replacement with Nexthink, we check the battery cycles and based on the data we receive from remote action, we target those end users and they decide whether they have to replace the device or not.

For MS Office continuity, Nexthink helps us by having multiple applications associated with MS Office, and I will provide the example of OneDrive. In OneDrive, first of all, it checks the sync to determine whether the sync is working or not. If not, it initiates a restart. If that does not work, then we proceed with a reinstall and then sync again. If it is repaired, then it is resolved. If not, then a ticket is logged.

Nexthink has positively impacted my organization by reducing handle times, reducing ticket volumes, improving employee experience of software, workstation replacements, battery replacements, alerting users about password expiration, any upcoming changes, project changes, targeted campaigns, and more. There are multiple use cases that have benefited from this solution.

Regarding specific numbers, we have reduced around ten to fifteen percent of incoming volume via chats and calls overall, and apart from that, end users are able to help themselves using the chatbot, which accounts for around six percent.

The best features Nexthink offers, as of now, are Campaigns, Workflows which I find useful, and Remote Actions are also beneficial. Recently, we got hands-on with the virtualization module as well. I think all the modules are helpful, but it depends on the use case which we are working on.

Out of those features, I would say I find myself using Remote Actions the most or relying on it most heavily.

I think Nexthink should introduce longer character limits for remote session outputs and a better data repository to collect different files from end-user devices on a centralized storage. Apart from that, in workflow thinklets, there are some issues reported from time to time, so that needs to be addressed.

Customer support is one thing which needs to be improved; support team members are slow to respond, and they take a lot of time to get back to us, even if it is an urgent case. This is the thing which needs to be improved the most, and if the services are improved, then I would have probably given a ten.

I have been using Nexthink for around three and a half to four years.

Nexthink is stable. Everything is currently stable, and I have nothing to add on this matter.

Nexthink's scalability is sufficient; it is scalable enough for wider organizations. There are different towers that we can target with ample use cases in the library and custom ones.

Customer support is one thing which needs to be improved; support team members are slow to respond, and they take a lot of time to get back to us, even if it is an urgent case. This is the thing which needs to be improved the most, and if the services are improved, then I would have probably given a ten.

I have not used any other solution before Nexthink.

Before choosing Nexthink, I did not evaluate other options.

I have seen a return on investment with Nexthink. As I mentioned earlier, we have reduced volume, so that impacted the headcount and relates to money savings.

I have not used any other solution before Nexthink. Before choosing Nexthink, I did not evaluate other options.

To others looking into using Nexthink, I would suggest implementing Nexthink solution in the environment, assess where your environment is, and align use cases as per your requirements. Then you would definitely see an improvement if you are on the right track. My overall rating for this product is eight out of ten.

My main use case for Nexthink is using Windows Hello for Business, which helps our users receive the Windows Hello notification on their system so that they can set up their PIN.

A specific example of how I use Nexthink with Windows Hello for Business is through a campaign that runs on users' systems and lets them know they need to set up a PIN to log in easily during their daily login.

Nexthink has positively impacted my organization by helping our service desk in many different ways. We used to receive numerous calls, but now, since we have the API and self-troubleshooting available in the catalog or portal, users can address common issues with Microsoft Teams or Microsoft Outlook, which reduces customer contact for our organization.

We used to receive around 22,000 customer contacts in a month last year, which has reduced to 14,000 in a month currently.

The best features that Nexthink offers are the campaign and the workflow within our environment, which helps users easily replace their systems and self-troubleshoot without reaching out to any IT service desk.

The campaign and workflow features help users self-troubleshoot by reminding them when they are using a retired machine and informing them that the life cycle of this machine has expired, allowing them to either continue using it for the next month or raise a request for a replacement machine, which benefits both the user and the company in complying with asset data.

I appreciate the ability to check their life cycle date via Nexthink on a monthly basis, as we roll out some kind of campaign for them.

Nexthink is solid, but I see that the upcoming updates include Spark, which will help our company easily gather data regarding user responses to our campaigns.

I have been using Nexthink for more than one and a half years.

Nexthink is stable in my experience.

Nexthink's scalability is good.

The customer support is very easy to contact, and they respond instantly whenever we have issues with remote actions or workflows.

We did not use any solution before Nexthink; this is the first time we are using it.

I am not really aware of the pricing, but I can say that it is very easy to set up the extension in our browser, allowing us to troubleshoot from there.

Nexthink has helped with license reclamation use cases, where many software applications are already installed on user machines that our vendor pays for, and rolling out the campaign has allowed us to identify unnecessary software and remove those licenses, saving costs.

Prior to choosing Nexthink, we evaluated SysTrack, but it did not help in service desk operations, which is why we moved to Nexthink.

I would advise others looking into using Nexthink to create use cases as much as possible, as this helps the vendor improve their business operations and run smoothly.

I give this product a rating of 10 out of 10.