Nexthink vs SysTrack comparison

Nexthink and Lakeside Software are both solutions in the Digital Experience Monitoring (DEM) category. Nexthink is ranked #1 with an average rating of 8.6, while Lakeside Software is ranked #4 with an average rating of 9.5. Nexthink holds a 14.8% mindshare in DEM, compared to Lakeside Software’s 8.2% mindshare. Additionally, 100% of Nexthink users are willing to recommend the solution, compared to 88% of Lakeside Software users who would recommend it.

Nexthink

Read 47 Nexthink reviews

6,071 Views
5,525 Comparison Views

100% willing to recommend

SysTrack

Read 11 SysTrack reviews

2,394 Views
2,394 Comparison Views

88% willing to recommend

Nexthink

SysTrack

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

Nexthink and SysTrack are leaders in the digital employee experience and IT infrastructure monitoring markets. Nexthink appears to have an edge with its proactive resolution and insightful analytics, whereas SysTrack stands out with detailed device metrics and advanced troubleshooting capabilities.

Features: Nexthink's features include experience scoring, visualization dashboards for senior managers, and integration with PowerShell for automation. It provides valuable insights into hardware purchasing and excellent customer support services. SysTrack offers Black Box and Resolve for troubleshooting, a VM planner tool for virtualization, and unique real-time data. Its self-help features and extensive device performance metrics are highly valued.

Room for Improvement: Nexthink needs better integration with more ITSM tools, improved support for non-Windows platforms, and enhanced automation and training materials. Users seek better alerting and scheduling of actions. SysTrack requires enhanced AI capabilities for predictive analytics, better integration with third-party tools like Cisco, and improved dashboard customization. Centralized management and more flexible reporting are also desired enhancements.

Ease of Deployment and Customer Service: Nexthink offers both on-premises and cloud deployment options with strong technical support, though initial expertise sometimes falls short. SysTrack excels with knowledgeable support and multiple deployment environments, but initial support might need expertise improvements. Nexthink ensures smooth deployment with comprehensive assistance, while SysTrack's proactive support mitigates post-deployment issues.

Pricing and ROI: Nexthink offers a quick payback period with competitive pay-as-you-use pricing when valuable use cases are implemented. It is cost-efficient for organizations prioritizing functionality. SysTrack's per-device licensing can be costly but its comprehensive features justify the expense. Both provide substantial ROI, with Nexthink users reporting savings and reduced incidents, while SysTrack delivers detailed capabilities for larger organizations with complex needs.

To learn more, read our detailed Nexthink vs. SysTrack Report (Updated: June 2026).

Buyer's Guide

Nexthink vs. SysTrack

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Nexthink

Ranking in Digital Experience Monitoring (DEM)

1st

Average Rating

8.6

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

SysTrack

Ranking in Digital Experience Monitoring (DEM)

4th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2026, in the Digital Experience Monitoring (DEM) category, the mindshare of Nexthink is 14.8%, down from 25.3% compared to the previous year. The mindshare of SysTrack is 8.2%, down from 15.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Digital Experience Monitoring (DEM) Mindshare Distribution
Product	Mindshare (%)
Nexthink	14.8%
SysTrack	8.2%
Other	77.0%

Digital Experience Monitoring (DEM)

Featured Reviews

Puneet-Singh

Assistant consultant at TCS

Proactive analytics have improved device performance and optimized disk space and support workflows

Nexthink offers many features, with the best being Flow, which encompasses almost everything. We have Nexthink Workspace and Spark, allowing integration with Teams so users can find solutions without going to the service desk, rectifying issues in chat. Nexthink Infinity has brought a lot of benefits to us. There has been a very good change from integration. Integrating ServiceNow with Nexthink automates problem ticket and incident generation, enabling the team to proactively know the kinds of problem statements we are receiving. For the integration with Teams, we have not completed it yet, but we are in the planning phase, and once done, we will observe the results. Nexthink has the capability of integrating with most third-party applications, which is a great feature. With the remediation actions we have in Nexthink, it has provided great self-heal capabilities along with proactiveness. By looking at the dashboards and identifying problem statements, we can share this information with the end-user computing teams to fix issues. Nexthink has significantly helped us enhance our DEX score from 74 to 80. When I talk about features that led to the improvement of our score from 74 to 80, there were earlier issues with device performance and reliability not being addressed. Noting these, we identified devices lacking free disk space and low RAM capacity contributing to high memory usage or excessive CPU usage. Disabling unnecessary startup applications brought us to a new DEX score of almost 80.

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SumitKumar18

Senior SME at Microland Limited

Real-time monitoring and dashboards with cost-saving licensing

SysTrack requires significant improvements. Sometimes clients experience broken links where the service doesn't run on the user's machine, causing outdated data to display. For instance, a machine's last reboot might be inaccurately shown as seven days ago instead of two days ago. Additionally, real-time data syncing issues lead to delays, requiring this to be addressed, as data might be several hours old.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Nexthink really reduces a huge amount of work through automation skills and automation steps, which saves considerable time."

"Nexthink's best features are Engage and Act, which we use in combination for self-healing use cases."

"Nexthink has positively impacted my organization because we work very fast, faster than previously, since we do not have to connect with users directly."

"This solution allows us to provide quality support to our end users."

"In totality, I find Nexthink very useful, and we as an organization find Nexthink very useful."

"I have seen a return on investment, as the time saved by automating processes is significant."

"This is a proactive management tool and we make use of the metrics, dashboard creation and complete remote actions on end user machines."

"Nexthink can pay for itself quickly if you identify and complete the most valuable use cases."

More Nexthink pros

"When you search for a machine or a user, the way we get the information is very helpful. The GUI provides us with all the information about that machine that a user is accessing. It tells us about the CPU, memory, etc. The GUI and the details provided are very helpful."

"From a telemetry data standpoint, it's a perfect tool."

"This is a powerful digital experience monitoring tool and it tracks everything."

"This is a great tool, but it's important that system admins have training on the product and use it regularly."

"SysTrack gathers a lot of different metrics on every single device including performance metrics and application-related metrics such as application usage and resource utilization by applications. It collects a wide range of different metrics, and from that perspective, it's a really good tool."

"When a user calls in and says that they are having slowness issues, this tool has the capability to show exactly where the performance issue is. The Resolve feature that they have is very good. It is one of the main features. They are doing a pretty good job with the Resolve feature in terms of showing endpoint performance on various factors."

"The visualizer feature provides end-to-end analysis on all the machines."

"I am impressed with the huge amount of information that you can get from the infrastructure."

More SysTrack pros

Cons

"Nexthink can improve by incorporating multiple tools."

"I think Nexthink could be improved regarding its proprietary query language, as it sometimes makes it difficult to create queries."

"There could be a streamlined NQL and SQL query functionality, as it can be complex. An easier way to modify queries would be beneficial for the product."

"The solution could provide more training. There should be proper documentation on the solution because even for small issues we have needed to reach out to the support team. The person who is doing all the administration work should have the proper information, but the problem is the documentation is lacking. There is no proper training or documentation available. Nexthink is holding all the information. We want to learn, but you can not without the information."

"The NQL script and default templates for creating remote actions are quite complex and require time to adapt."

"We have found that the stability of this solution is not particularly good, and can cause issues with record integrity."

"We've had some issues integrating Nexthink with the cloud, so there are some delays in bandwidth, causing it to slow down a little. If they added better integration with the public cloud, I would be more likely to recommend it to customers."

"The initial setup needs technical knowledge."

More Nexthink cons

"One thing from a layman's standpoint, the report should be very clear."

"The licensing model is problematic."

"Lacks flexibility with regard to licensing."

"When I create a dashboard for a computer-based GPO or user-based GPO, I get details of all the GPOs, but the feature that we found missing is that SysTrack doesn't state how many seconds were required to apply a GPO. It doesn't tell us how many nanoseconds, seconds, or minutes it is taking to process or apply a GPO on a machine. This feature is not there. When there are major issues, if we have the processing time in place, it will help us to identify whether it could be an issue with the domain controller or something else. It would give us a clear understanding to engage other teams for resolving the issue."

"SysTrack isn't stable enough. There are too many upgrades, and not all versions are stable."

"There are a lot of issues with the solution and certain features such as the survey feature and sensors, that don't work well and need to be improved."

"If I have my system running, and I'm changing my hardware in the VDI environment, I want to choose a date and see the difference before and after the event."

"A remote assistance tool is missing in SysTrack, and it could also be enhanced with the additional capabilities of creating customized self-healing sensors."

More SysTrack cons

Pricing and Cost Advice

"With this implementation of the Act and Engage module, I believe that there is a one-time fee for a two-month period, which is for the support team to make additional customizations."

"Nexthink can pay for itself quickly if you identify and complete the most valuable use cases. The tool can do so much that to purely compare the price in a static way to other tools in your arsenal would be a mistake. If you do a more dynamic comparison that’s based on the overall functionality and use cases possible then it comes out cheaper. You need to consider it a relative measurement against potential use cases, size of the organization, maturity of organization, etc."

"There are certain layers when it comes to pricing. The product has three layers and these layers are associated with certain sources. For example, the top layer have the premium services and the bottom layer has the basic services."

"I have seen it help improve the user experience scores. This helped clients to save costs on another tool that they were trying to deploy in order to improve the user experience by just deploying some scripts. We were able to identify the issues and help them remediate those using our help. The process does not take much time and it provided background on end user performance. Therefore, they were able to save a lot, e.g., for approximately 50,000 endpoints at two dollars per machine per year, that is about $100,000 in savings."

"I would rate the tool's pricing a nine out of ten. The tool's pricing model is pay-as-you-use."

"If you compare cloud solutions to SysTrack, which is on-premises, then SysTrack is cheaper. If you compare the cost of SysTrack with that of other similar solutions, the cost is similar. For each master server, there's a license. In terms of end user devices, the licenses are sold in multiplications of 10. That's one upfront cost. Once you procure the license, you can use the software for as long as you like. The maintenance is sold on an annual basis. Additional costs are related to hosting and include a SQL server license and Windows server licenses."

"I would rate the solution's pricing a six out of ten."

"It is on a per-device basis. It is not on a per-user basis. I was not much engaged in the licensing piece. I was only a part of the conversation about how we are going to scale up or down, but its price, for sure, is competitive."

"Cost-wise, SysTrack has a higher rate than other products, such as Nanoheal, but the features that SysTrack has aren't there in any other product available in the market."

"It is somewhat expensive."

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Healthcare Company

13%

Manufacturing Company

12%

Computer Software Company

Financial Services Firm

15%

Manufacturing Company

11%

Insurance Company

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	3
Large Enterprise	45

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	1
Large Enterprise	8

Questions from the Community

What is your experience regarding pricing and costs for Nexthink?

My experience with pricing, setup cost, and licensing is that it was very easy. It was the best option when it comes to costing.

See all answers

What needs improvement with Nexthink?

The structure of the data, particularly regarding raw data or outputs and binaries, requires improvement as it is not very clean and demands significant manual effort to sort.

See all answers

What is your primary use case for Nexthink?

When I was working from the service desk front for Nexthink, my main use case involved manual troubleshooting focused on maintaining the compliance of the system. We were able to take out more than...

See all answers

What is your experience regarding pricing and costs for SysTrack?

SysTrack is considered an affordable solution. On a scale from one to ten, with ten being very cheap, I would rate it as an eight.

See all answers

What needs improvement with SysTrack?

See all answers

What is your primary use case for SysTrack?

SysTrack is a digital employee experience platform that we have deployed in our infrastructure without any customized requirements from the client side. Clients seek to reduce the number of service...

See all answers

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Product Reports

Buyer's Guide

Nexthink

June 2026

Download Nexthink product report

Buyer's Guide

SysTrack

May 2026

Download SysTrack product report

Overview

Nexthink offers real-time digital experience management with features like live dashboards, remote actions, and AI-driven insights, aimed at improving user engagement and IT infrastructure management.

Nexthink caters to organizations seeking to enhance digital experiences by offering dynamic campaigns, comprehensive reporting, and seamless ServiceNow integration. Its AI Assistant, device monitoring, and automation features support efficient decision-making and rapid issue resolution. While offering real-time analytics and proactive troubleshooting, Nexthink users have identified areas for improvement, such as enhancing query language flexibility and third-party integrations. They seek better automation, customer support, and pricing strategies to optimize Nexthink's potential. Enhanced monitoring and integration capabilities are also desired to bolster IT productivity and infrastructure management.

What are the key features of Nexthink?

Live Dashboards: Provides real-time data visualization for quick insights.
Dynamic Campaigns: Enables personalized user engagement initiatives.
Remote Actions: Facilitates seamless IT issue troubleshooting and resolution.
Device View: Offers deep insight into endpoint device performance.
AI Assistant: Provides guided queries and problem-solving suggestions.

What benefits and ROI should users look for?

Proactive Issue Identification: Reduces downtime by anticipating potential disruptions.
Enhanced User Experience: Improves employee satisfaction and productivity.
Efficient IT Management: Streamlines operations and reduces resource expenditure.
Compliance and Security: Ensures adherence to industry standards.
Automation and Integration: Boosts performance with smooth, integrated workflows.

Organizations in sectors like IT services, finance, and healthcare leverage Nexthink for digital experience improvement, endpoint monitoring, and automated incident resolution. They employ its real-time analytics for compliance and security management and utilize its automation capabilities to ensure seamless IT service management and employee productivity enhancement.

Nexthink

SysTrack offers comprehensive digital experience monitoring for IT environments like VDI and user devices. It provides valuable insights into performance, aiding service desk operations and improving efficiency through metrics tracking and data analysis.

Combining advanced tools for endpoint analysis and service optimization, SysTrack empowers organizations to enhance user experiences. Its features like Black Box, Resolve, and data capture improve performance insights, while virtual machine planning and incident mitigation streamline operations. Despite its robust toolkit, challenges exist in integration with third-party tools such as Dynatrace and Power BI. Users advocate for improved dashboards and centralized management consoles to optimize efficiency. Real-time data synchronization remains a focus area for future enhancements.

What are SysTrack's key features?

Black Box and Resolve: Provides critical insights to help diagnose performance issues.
GUI and Data Capture: Enhances endpoint analysis through detailed data collections.
Self-Help and Monitoring Dashboards: Assists service desk operations efficiently.
Virtual Machine Planning: Facilitates better infrastructure utilization and planning.
Automated Incident Mitigation: Streamlines the response to technical problems.
Infrastructure Insights: Aids in license management and cost-saving strategies.

What benefits and ROI should organizations expect?

Enhanced User Experience: Drives operational efficiency through better performance insights.
Reduced Service Desk Load: Enables fewer needed resources for support functions.
Cost Savings: Optimizes resources, reducing overall expenses.
Real-Time Performance Monitoring: Keeps operations smooth with continuous status updates.

SysTrack is widely adopted in industries needing to monitor digital employee experience within VDI environments. Organizations with large-scale deployments, such as those managing thousands of users, benefit significantly from its telemetry and infrastructure performance tracking capabilities. It supports reducing service-related challenges through its comprehensive analysis and proactive insights.

Lakeside Software

Sample Customers

https://www.nexthink.com/custo...

HONDA, TATA, General Mills, Ford, Kellogg's, Air Canada

Buyer's Guide

Nexthink vs. SysTrack

June 2026

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