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Alluvio Aternity vs SysTrack comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Alluvio Aternity
Ranking in Digital Experience Monitoring (DEM)
7th
Average Rating
8.4
Reviews Sentiment
7.9
Number of Reviews
38
Ranking in other categories
Application Performance Monitoring (APM) and Observability (32nd), Mobile APM (4th)
SysTrack
Ranking in Digital Experience Monitoring (DEM)
3rd
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
11
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2025, in the Digital Experience Monitoring (DEM) category, the mindshare of Alluvio Aternity is 6.6%, down from 8.5% compared to the previous year. The mindshare of SysTrack is 13.6%, down from 20.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Digital Experience Monitoring (DEM)
 

Featured Reviews

Caillin Peacock - PeerSpot reviewer
Enables us to be a lot more agile and proactive in troubleshooting endpoint issues thanks to accurate UX scoring
There are many valuable features. If I had to single out one, it would be the UXI score. That's a proprietary Aternity score that tells you how good or bad the experience is for a user on that particular machine, for a particular app. It neatly encapsulates the pain of the user in a single score. It's very easy to find issues and then drill down further into those issues, based on that score. A lot of tools will do a similar thing, but they will do it indirectly and it's not always relevant. The Aternity score is on the money pretty much every time. The Digital Experience Index (DXI) feature is also very valuable. We've incorporated it into the KPIs for our endpoint team. We can use that as a benchmark to improve our goals and our environment, and for ongoing life cycle improvement.
SumitKumar18 - PeerSpot reviewer
Real-time monitoring and dashboards with cost-saving licensing
SysTrack requires significant improvements. Sometimes clients experience broken links where the service doesn't run on the user's machine, causing outdated data to display. For instance, a machine's last reboot might be inaccurately shown as seven days ago instead of two days ago. Additionally, real-time data syncing issues lead to delays, requiring this to be addressed, as data might be several hours old.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Alluvio Aternity provides predictive analysis and trend analysis for IT teams to evaluate the performance of hardware and applications."
"The data collected by the agents on each end point is the most valuable feature for us."
"The dashboard is very effective."
"Aternity's Digital Experience Management Quadrant (DEM-Q) has been a game changer for us. While knowing your own metrics is nice, if you don't know how you compare to others or what the numbers should be, then it doesn't tell you much. This solution puts that into context (if we are doing better than others or worse), which helps us prioritize where we want to focus and do improvements versus that's just how slow it's supposed to be. It's also great in communicating what we are doing and why we're doing it to our IT leadership teams, by saying, while we're pretty far behind others in certain categories, the time and changes for our prioritizations are justified."
"We could resolve issues that they had been facing for months or years. They had been having the same issues, the same performance problems, whether it was Excel taking a long time to load, or network instability, or voice call problems, and we would fix it in minutes, in front of them in a meeting, with absolute confidence. It would just blow their minds."
"The most valuable feature of Alluvio Aternity is the compiling and displaying of end-user data so that we can utilize it to troubleshoot proactively."
"The most valuable feature is the alerting. As soon as we click on an incident, it takes us directly to the problematic PC. It's a direct solution. We click on an alert and it takes us to the incident details. The details show in different colors, in a graphical representation, and I like that the most."
"DEM-Q (Digital Experience Management Quadrant) is very useful. This is where they stand out with their dashboard, because it gives us a picture of how our company is doing compared to the other businesses out there."
"From a telemetry data standpoint, it's a perfect tool."
"SysTrack gathers a lot of different metrics on every single device including performance metrics and application-related metrics such as application usage and resource utilization by applications. It collects a wide range of different metrics, and from that perspective, it's a really good tool."
"SysTrack saves significant time for our personnel by reducing the ticket handling time by approximately seventy percent."
"I am impressed with the huge amount of information that you can get from the infrastructure."
"The visualizer feature provides end-to-end analysis on all the machines."
"The Resolve part is valuable. It allows the service desk team to perform a couple of fixes or things to mitigate an incident before it's escalated to L2 or L3. It's a cool feature. If you have the sensor activity for Outlook and something has gone wrong, even the service desk can take those steps."
"When you search for a machine or a user, the way we get the information is very helpful. The GUI provides us with all the information about that machine that a user is accessing. It tells us about the CPU, memory, etc. The GUI and the details provided are very helpful."
"It is a stable product. I would rate its stability a nine out of ten."
 

Cons

"The dashboards and navigatability of the platform could use improvement. It often takes five or six clicks to drill down to exactly what you want to see."
"Its user interface and features should be improved. They don't support new versions of certain Linux editions. That is one of the reasons why we have to move to another solution."
"The solution is available at a higher price than other solutions."
"Being able to add custom monitoring to dashboards would be nice. Right now, if you want to monitor the value of a registry key on your systems, to get that added into the dashboard you have to reach out to Aternity so they can start looking for that value. It would be interesting if that were more of a self-serve function."
"I would improve the dashboard, the presentation player."
"When it comes to what is called creating signatures, it's not easy for a non-coding person for desktop applications. You need to run the recording and you need to have some exposure and knowledge. That is an area where they can improve. For web applications, they have the Web Activity Creator and that's an awesome and easy tool. Anybody can use it and capture the signatures. With the desktop applications it's a little more cumbersome and difficult."
"Aternity does provide performance numbers, the data. However, it doesn't tell you what you can do about it. It just presents the facts. How to interpret the data, and how to draw conclusions from a lot of the data, requires knowledge and experience. That's the part that I would hope Aternity can continue to explore and give us that kind of capability."
"Reliability: Issues interfering with the deployment and use of the product has made its use reduced in scope."
"Sometimes clients experience broken links where the service doesn't run on the user's machine, causing outdated data to display."
"If they can integrate some kind of remote administration tool, like the LogMeIn tool, it would be helpful for the DDS team members, as well as for the global team members. We need not search for an additional tool for troubleshooting purposes. Currently, we are using one tool for governance and then we have SysTrack for monitoring the endpoints. There are two tools, and we are spending money on both."
"Lacks flexibility with regard to licensing."
"One thing from a layman's standpoint, the report should be very clear."
"The solution lacks AI in its analysis module."
"Certain features haven't been tested sufficiently and don't work well."
"If I have my system running, and I'm changing my hardware in the VDI environment, I want to choose a date and see the difference before and after the event."
"SysTrack requires significant improvements. Sometimes clients experience broken links where the service doesn't run on the user's machine, causing outdated data to display."
 

Pricing and Cost Advice

"The pricing is fair."
"We always try to reduce costs and purchase the Alluvio Aternity Essentials license."
"The pricing for the users and agents is reasonable compared to other solutions and vendors."
"It is definitely a premium solution; it is not an inexpensive product. We have to ensure that we are getting the most out of it in order to justify the cost. However, it is not cheap, especially when you want to install it on all your endpoints."
"Our management squeezed Aternity pretty hard on the pricing, in my opinion a little too much. I advise negotiating for sure, but I do think it left kind of a sour taste in Aternity’s mouth that we were being so pushy despite the fact that we were only purchasing a small number of licenses."
"Its licensing cost is very low. That's one of the reasons why we have kept it for so long. We get more than a 70% discount on the maintenance licenses. Its cost is very low for us, but if you buy it new, it would be much more expensive at the retail price."
"I thought the price for Alluvio Aternity was reasonable, but we had difficulty selling it in our market due to the minimum number of agents required for deployment, which I believe was around 500."
"In my opinion they are asking a lot for their SaaS solution, but I also know that that's the direction they're going... The current, on-prem solution is probably a fair price."
"It is somewhat expensive."
"If you compare cloud solutions to SysTrack, which is on-premises, then SysTrack is cheaper. If you compare the cost of SysTrack with that of other similar solutions, the cost is similar. For each master server, there's a license. In terms of end user devices, the licenses are sold in multiplications of 10. That's one upfront cost. Once you procure the license, you can use the software for as long as you like. The maintenance is sold on an annual basis. Additional costs are related to hosting and include a SQL server license and Windows server licenses."
"Cost-wise, SysTrack has a higher rate than other products, such as Nanoheal, but the features that SysTrack has aren't there in any other product available in the market."
"It is on a per-device basis. It is not on a per-user basis. I was not much engaged in the licensing piece. I was only a part of the conversation about how we are going to scale up or down, but its price, for sure, is competitive."
"I would rate the solution's pricing a six out of ten."
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Top Industries

By visitors reading reviews
Financial Services Firm
25%
Government
10%
Manufacturing Company
10%
Computer Software Company
7%
Financial Services Firm
17%
Manufacturing Company
11%
Computer Software Company
9%
Insurance Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

APM tools for a Managed Service Provider - Dynatrace vs. AppDynamics vs. Aternity vs. Ruxit
Hi Avi! It's great to see your thorough approach to selecting an APM package for your MSP company. Considering your focus on SMBs and enterprises in Israel, Dynatrace seems like a solid choice with...
What is your experience regarding pricing and costs for Aternity?
The solution's price is pretty comparable to the industry.
What is your experience regarding pricing and costs for SysTrack?
SysTrack is considered an affordable solution. On a scale from one to ten, with ten being very cheap, I would rate it as an eight.
What needs improvement with SysTrack?
SysTrack requires significant improvements. Sometimes clients experience broken links where the service doesn't run on the user's machine, causing outdated data to display. For instance, a machine'...
What is your primary use case for SysTrack?
SysTrack is a digital employee experience platform that we have deployed in our infrastructure without any customized requirements from the client side. Clients seek to reduce the number of service...
 

Also Known As

Aternity, Workforce APM, Aternity Frontline, Riverbed SteelCenter Aternity
No data available
 

Overview

 

Sample Customers

Maersk, SwissRe, Travis Perkins, Michelin, National Instruments, Simmons & Simmons, Lighthouse Guild
HONDA, TATA, General Mills, Ford, Kellogg's, Air Canada
Find out what your peers are saying about Alluvio Aternity vs. SysTrack and other solutions. Updated: July 2025.
865,295 professionals have used our research since 2012.