ControlUp vs SysTrack comparison

ControlUp and Lakeside Software are both solutions in the Digital Experience Monitoring (DEM) category. ControlUp is ranked #5 with an average rating of 8.3, while Lakeside Software is ranked #4 with an average rating of 9.5. ControlUp holds a 8.1% mindshare in DEM, compared to Lakeside Software’s 8.2% mindshare. Additionally, 100% of ControlUp users are willing to recommend the solution, compared to 88% of Lakeside Software users who would recommend it.

ControlUp

Read 13 ControlUp reviews

3,908 Views
1,759 Comparison Views

100% willing to recommend

SysTrack

Read 11 SysTrack reviews

2,394 Views
2,394 Comparison Views

88% willing to recommend

ControlUp

SysTrack

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Executive SummaryUpdated on Nov 3, 2024

ControlUp and SysTrack are leading solutions in IT management. Based on the features and user feedback, ControlUp holds a competitive edge with its advanced automation and integration tools, offering a more comprehensive return on investment.

Features: ControlUp offers dynamic real-time performance monitoring, script automation, and integrates with Netscaler and Scoutbees for enhanced user experience analysis. SysTrack provides robust data collection metrics on device performance and insightful user experience monitoring features, including the Resolve capability for endpoint performance.

Room for Improvement: ControlUp could enhance integration processes and automate additional functions for better decision-making and real-time KPI visibility. SysTrack's improvements are needed in its user-friendly interface, integration for full-stack monitoring, and customization flexibility for dashboards, which currently lack easy adaptability.

Ease of Deployment and Customer Service: ControlUp supports deployment across Hybrid Cloud and On-premises environments, with noted reliability and responsive customer support. SysTrack also supports flexible deployment options, but ControlUp is recognized for prompt issue resolution and hands-on support.

Pricing and ROI: ControlUp is perceived as cost-effective, offering high ROI through robust automation and comprehensive feature-set, despite higher licensing costs. SysTrack, priced on a per-device basis, is considered expensive by some users but valued for its unmatched features, although it could improve licensing flexibility.

To learn more, read our detailed ControlUp vs. SysTrack Report (Updated: June 2026).

Buyer's Guide

ControlUp vs. SysTrack

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ControlUp

Ranking in Digital Experience Monitoring (DEM)

5th

Average Rating

8.6

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

IT Infrastructure Monitoring (33rd)

SysTrack

Ranking in Digital Experience Monitoring (DEM)

4th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2026, in the Digital Experience Monitoring (DEM) category, the mindshare of ControlUp is 8.1%, down from 10.2% compared to the previous year. The mindshare of SysTrack is 8.2%, down from 15.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Digital Experience Monitoring (DEM) Mindshare Distribution
Product	Mindshare (%)
SysTrack	8.2%
ControlUp	8.1%
Other	83.7%

Digital Experience Monitoring (DEM)

Featured Reviews

Jean-CharlesMoriaud

Senior IT Engineer Citrix at EDR Media LLC

Automation capabilities and proactive monitoring have improved infrastructure reliability and reduced troubleshooting time

ControlUp has a lot of automation in it. It detects problems and failures very well. It's not only monitoring, but it's also detecting, and it could even fix problems with a lot of automation that you can put in place to fix problems automatically before you even detect them. That's one of the strong points of ControlUp. All the automations, and there's a large customer-written automation. You can pick up those automations and use them on your environment, and it helps a lot. This is very good. It's not third-party, but it's external routines and automations that you can download from their website and implement on your side. That's one of the strong points of ControlUp. ControlUp, the way we implemented it, and the goal of ControlUp, is to be proactive instead of starting to work on a problem when it already happens. There are a lot of counters and monitors you can implement that will help you detect problems before they happen.

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SumitKumar18

Senior SME at Microland Limited

Real-time monitoring and dashboards with cost-saving licensing

SysTrack requires significant improvements. Sometimes clients experience broken links where the service doesn't run on the user's machine, causing outdated data to display. For instance, a machine's last reboot might be inaccurately shown as seven days ago instead of two days ago. Additionally, real-time data syncing issues lead to delays, requiring this to be addressed, as data might be several hours old.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"ControlUp is a very good solution, but when we monitor an environment, it is very difficult."

"ControlUp has an easy installation process."

"ControlUp is beneficial as it provides a web interface through which you can access all your infrastructure—servers, devices, and VDI infrastructure—all on the same platform. It supports gathering all infrastructure components in a single, unified dashboard. This helps you identify performance issues or high resource utilization, allowing quick troubleshooting. I appreciate the solid interface that ControlUp offers."

"It has a great career time monitoring tool."

"In terms of the public cloud, ControlUp's features make us feel very secure."

"This product's most valuable feature is that it allows you to consume many resources from a centralized tool."

"The script-based actions have allowed us to extend the core reporting capabilities."

"The visual look of the interface is very easy to understand what is happening and somewhat why it's happening."

More ControlUp pros

"The visualizer feature provides end-to-end analysis on all the machines."

"When you search for a machine or a user, the way we get the information is very helpful. The GUI provides us with all the information about that machine that a user is accessing. It tells us about the CPU, memory, etc. The GUI and the details provided are very helpful."

"I am impressed with the huge amount of information that you can get from the infrastructure."

"This is a great tool, but it's important that system admins have training on the product and use it regularly."

"Cost-wise, SysTrack has a higher rate than other products, such as Nanoheal, but the features that SysTrack has aren't there in any other product available in the market."

"SysTrack is a BI solution for endpoints; we use it to understand the user experience at the company and user level."

"It is a very powerful tool that will make your life easier."

"We have got a good return on investment because it was able to deliver during the pandemic."

More SysTrack pros

Cons

"There is area for improvement, maybe in the reporting. It could use some work in reporting."

"ControlUp doesn't allow us to monitor the network infrastructure, so we are obliged to acquire another solution that allows us to monitor the network."

"There was some lag earlier, and reports pulled from the dashboard would sometimes be half an hour old. But now, the information provides real-time status, which is greatly appreciated. Overall, I've seen improvement in the product."

"We'd like to see the mobile app working again so that we can get alerts 24/7. This is especially useful for the person on call."

"ControlUp could improve the integration. Microsoft Azure Virtual Desktop monitoring has better integration."

"The most common complaint that I have heard, at least within our organization, is about reporting. They have their own reporting. It's just that it doesn't yet include everything that you can look at within the application. You can only report on specific metrics or collections."

"It can be improved by including script-based scheduling."

"This solution be improved by including load throttling tools. For example, I can identify a service where we spend a lot of CPU but I cannot restrict the service from ControlUp. I have to use another tool like AppSense."

More ControlUp cons

"When I create a dashboard for a computer-based GPO or user-based GPO, I get details of all the GPOs, but the feature that we found missing is that SysTrack doesn't state how many seconds were required to apply a GPO. It doesn't tell us how many nanoseconds, seconds, or minutes it is taking to process or apply a GPO on a machine. This feature is not there. When there are major issues, if we have the processing time in place, it will help us to identify whether it could be an issue with the domain controller or something else. It would give us a clear understanding to engage other teams for resolving the issue."

"SysTrack requires significant improvements. Sometimes clients experience broken links where the service doesn't run on the user's machine, causing outdated data to display."

"If they can integrate some kind of remote administration tool, like the LogMeIn tool, it would be helpful for the DDS team members, as well as for the global team members. We need not search for an additional tool for troubleshooting purposes. Currently, we are using one tool for governance and then we have SysTrack for monitoring the endpoints. There are two tools, and we are spending money on both."

"One thing from a layman's standpoint, the report should be very clear."

"Their dashboard could be better. They did it custom, which is the main problem."

"The licensing model is problematic."

"The interface needs to be improved because it looks ancient. If you have been working in IT for a long time, over 20 years, you might remember products from the start of your career that look almost identical to the way SysTrack looks now. The user interface is not user-friendly. When you first see the solution, it overwhelms you with everything. It's not easy to use, and it's not that intuitive."

"The tool needs to improve the integration with third-party providers like Cisco products."

More SysTrack cons

Pricing and Cost Advice

"We are satisfied with the price compared to other solutions."

"Based on my experience, ControlUp is not that expensive."

"Personally, I would say that the only thing I could compare it to is another monitoring tool that we use, Nagios."

"It is on a per-device basis. It is not on a per-user basis. I was not much engaged in the licensing piece. I was only a part of the conversation about how we are going to scale up or down, but its price, for sure, is competitive."

"I would rate the solution's pricing a six out of ten."

"It is somewhat expensive."

"Cost-wise, SysTrack has a higher rate than other products, such as Nanoheal, but the features that SysTrack has aren't there in any other product available in the market."

"If you compare cloud solutions to SysTrack, which is on-premises, then SysTrack is cheaper. If you compare the cost of SysTrack with that of other similar solutions, the cost is similar. For each master server, there's a license. In terms of end user devices, the licenses are sold in multiplications of 10. That's one upfront cost. Once you procure the license, you can use the software for as long as you like. The maintenance is sold on an annual basis. Additional costs are related to hosting and include a SQL server license and Windows server licenses."

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Healthcare Company

10%

Manufacturing Company

Computer Software Company

Financial Services Firm

15%

Manufacturing Company

11%

Insurance Company

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	2
Large Enterprise	8

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	1
Large Enterprise	8

Questions from the Community

What is your experience regarding pricing and costs for ControlUp Real-time?

It is expensive. It is very expensive. I was working in a bank, and even in the bank, which was quite healthy, the ControlUp budget was something we had to defend very harshly.

See all answers

What needs improvement with ControlUp Real-time?

I don't see any.

See all answers

What is your primary use case for ControlUp Real-time?

I was taking care of a Citrix infrastructure, and as ControlUp is the best monitoring tool for those environments, I was also using ControlUp to monitor those environments.

See all answers

What is your experience regarding pricing and costs for SysTrack?

SysTrack is considered an affordable solution. On a scale from one to ten, with ten being very cheap, I would rate it as an eight.

See all answers

What needs improvement with SysTrack?

See all answers

What is your primary use case for SysTrack?

SysTrack is a digital employee experience platform that we have deployed in our infrastructure without any customized requirements from the client side. Clients seek to reduce the number of service...

See all answers

Comparisons

Nexthink vs ControlUp

Compared 16% of the time

Citrix uberAgent Monitoring vs ControlUp

Compared 7% of the time

eG Enterprise vs ControlUp

Compared 7% of the time

Zscaler Digital Experience (ZDX) vs ControlUp

Compared 5% of the time

More ControlUp Competitors

Nexthink vs SysTrack

Compared 45% of the time

Alluvio Aternity vs SysTrack

Compared 9% of the time

Zscaler Digital Experience (ZDX) vs SysTrack

Compared 8% of the time

Compared 7% of the time

Liquidware Stratusphere UX vs SysTrack

Compared 5% of the time

More SysTrack Competitors

Product Reports

Buyer's Guide

ControlUp

June 2026

Download ControlUp product report

Buyer's Guide

SysTrack

May 2026

Download SysTrack product report

Overview

ControlUp is known for its powerful administration tools, real-time insights, and automation capabilities, enabling efficient VDI and infrastructure management. It integrates seamlessly with solutions like Netscaler, offering historical analytics and endpoint monitoring for proactive issue detection.

ControlUp provides an advanced platform for monitoring Citrix VDIs and user sessions, allowing administrators to perform in-depth infrastructure analysis and troubleshooting. It supports virtualization platforms like VMware and Hyper-V, delivering real-time data capabilities and capacity management. ControlUp also facilitates script-based actions and easy deployment, offering AI-enhanced VDI administration. Users can centralize resources for efficient management, benefiting from granular resource visibility and capacity planning. The tool integrates with Scoutbees for end-to-end analysis and supports historical reporting to detect potential issues before they arise.

What are the key features of ControlUp?

Real-Time Insights: Provides up-to-the-minute data for informed decision-making.
Automation Capabilities: Extensive automation through script-based actions to streamline tasks.
Customizable Interface: Adaptable settings to suit organizational workflows effectively.
End-to-End Analysis: Integration with Netscaler and Scoutbees for comprehensive infrastructure analysis.
AI-Enhanced Administration: Leverages AI for improved VDI management and operation.

What benefits and ROI should users look for in the reviews?

Proactive Issue Detection: Early detection of potential issues to minimize downtime and enhance reliability.
In-Depth Analyses: Detailed insights into infrastructure for better planning and optimization.
Efficient Resource Management: Centralization of resources contributes to operational efficiency and visibility.
Cost-Effective Management: Automating repetitive tasks results in reduced operational costs and improved productivity.
Improved User Experience: Comprehensive monitoring and analytics ensure a smoother digital experience for end-users.

Organizations rely on ControlUp for effective infrastructure monitoring and management across industries. Within the tech sector, it supports Citrix VDI environments and enhances digital experience evaluations. Healthcare providers utilize its real-time monitoring for seamless administration of virtual platforms, ensuring efficient patient data management. In finance, ControlUp aids in secure and responsive virtualization, key for transactional systems and customer interactions.

ControlUp

SysTrack offers comprehensive digital experience monitoring for IT environments like VDI and user devices. It provides valuable insights into performance, aiding service desk operations and improving efficiency through metrics tracking and data analysis.

Combining advanced tools for endpoint analysis and service optimization, SysTrack empowers organizations to enhance user experiences. Its features like Black Box, Resolve, and data capture improve performance insights, while virtual machine planning and incident mitigation streamline operations. Despite its robust toolkit, challenges exist in integration with third-party tools such as Dynatrace and Power BI. Users advocate for improved dashboards and centralized management consoles to optimize efficiency. Real-time data synchronization remains a focus area for future enhancements.

What are SysTrack's key features?

Black Box and Resolve: Provides critical insights to help diagnose performance issues.
GUI and Data Capture: Enhances endpoint analysis through detailed data collections.
Self-Help and Monitoring Dashboards: Assists service desk operations efficiently.
Virtual Machine Planning: Facilitates better infrastructure utilization and planning.
Automated Incident Mitigation: Streamlines the response to technical problems.
Infrastructure Insights: Aids in license management and cost-saving strategies.

What benefits and ROI should organizations expect?

Enhanced User Experience: Drives operational efficiency through better performance insights.
Reduced Service Desk Load: Enables fewer needed resources for support functions.
Cost Savings: Optimizes resources, reducing overall expenses.
Real-Time Performance Monitoring: Keeps operations smooth with continuous status updates.

SysTrack is widely adopted in industries needing to monitor digital employee experience within VDI environments. Organizations with large-scale deployments, such as those managing thousands of users, benefit significantly from its telemetry and infrastructure performance tracking capabilities. It supports reducing service-related challenges through its comprehensive analysis and proactive insights.

Lakeside Software

Sample Customers

B/E Aerospace, North Carolina SECU, Vancouver Island Health Authority, University of Florida

HONDA, TATA, General Mills, Ford, Kellogg's, Air Canada

Buyer's Guide

ControlUp vs. SysTrack

June 2026

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Find out what your peers are saying about ControlUp vs. SysTrack and other solutions. Updated: June 2026.

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