We have approximately 10 to 20 feature requests pending on the vendor side. Most reports give information about the top 100 devices, but not all of the devices. In our case, we are monitoring 200000 devices. So, we need details for all those devices, but that is limited to 100, which they have improved to an extent in some reports. I'm thinking of one feature request for ISPs because the dashboard does not provide a detailed list of ISPs, and it provides the wrong list. I feel some firewall issues are blocking that, and the team cannot send that detail. That may be the case. One feature request pending on the vendor side is the data format change. Once you see a detail in the report, it is mentioned in some other format, which is hard to analyze sometimes.
This solution be improved by including load throttling tools. For example, I can identify a service where we spend a lot of CPU but I cannot restrict the service from ControlUp. I have to use another tool like AppSense.
Systems Configuration & Health Engineer at a tech vendor with 201-500 employees
Real User
Aug 13, 2022
The most common complaint that I have heard, at least within our organization, is about reporting. They have their own reporting. It's just that it doesn't yet include everything that you can look at within the application. You can only report on specific metrics or collections. I would like to see more on setting up alerts. As an example, as previously stated, there is reporting, but there are also alerts, such as if this specific user is using this much CPU or RAM, send an email to this person informing them. Something along those lines, that alerting portion, I believe they need to improve on, but we would like to see at the very least.
VP Virtualisation and Citrix Engineer at BlackRock
Real User
Dec 22, 2021
Solve is a quick and intuitive tool for quickly mapping data together, however, once you have the view of the data that you like, it is difficult to share this with colleagues. Being able to send a deep link of the view that you have created or, even better, being able to export the results to a .CSV to be shared offline would be a fantastic addition to the tool. A concept like metadata that can be appended to objects in the ControlUP database would allow for more flexibility in grouping that data together
We'd like to see the mobile app working again so that we can get alerts 24/7. This is especially useful for the person on call. I particularly like the monthly Advisory Teams meeting that have been arranged recently. They offer valuable insights into the direction of the company and give us users a chance to express our thoughts and provide real direction to the company. One area that I do think would be of benefit would be a monthly email from Insights offering a summary of trends and potentially where we can afford to cut back on CPU and RAM.
Chair, IEEE Consumer Technology Society - Dallas,Texas, USA at a non-profit with 10,001+ employees
Real User
Oct 29, 2021
Integration is always a problem, and we feel that we are doing our best and the service provider thinks they are doing their best. I guess if ControlUp's system could be more capable or if people could understand the integration part, that would be better. The service providers feel that this might be some inherent deficiency on our end, and I think this is their problem. So I believe integration is one issue. Everybody is looking for a seamless transition, so integration needs to be very seamless. Also, everything should be more automated and visible, so we have a key performance indicator or something that we can quickly evaluate. If those types of things are available in the solution, it'll be easier for us to make decisions. And it'll be better for the service providers to market their products because they can say that these are the most significant features or these are the essential aspects.
ControlUp is known for its powerful administration tools, real-time insights, and automation capabilities, enabling efficient VDI and infrastructure management. It integrates seamlessly with solutions like Netscaler, offering historical analytics and endpoint monitoring for proactive issue detection.ControlUp provides an advanced platform for monitoring Citrix VDIs and user sessions, allowing administrators to perform in-depth infrastructure analysis and troubleshooting. It supports...
I don't see any.
There is area for improvement, maybe in the reporting. It could use some work in reporting.
We have approximately 10 to 20 feature requests pending on the vendor side. Most reports give information about the top 100 devices, but not all of the devices. In our case, we are monitoring 200000 devices. So, we need details for all those devices, but that is limited to 100, which they have improved to an extent in some reports. I'm thinking of one feature request for ISPs because the dashboard does not provide a detailed list of ISPs, and it provides the wrong list. I feel some firewall issues are blocking that, and the team cannot send that detail. That may be the case. One feature request pending on the vendor side is the data format change. Once you see a detail in the report, it is mentioned in some other format, which is hard to analyze sometimes.
This solution be improved by including load throttling tools. For example, I can identify a service where we spend a lot of CPU but I cannot restrict the service from ControlUp. I have to use another tool like AppSense.
The most common complaint that I have heard, at least within our organization, is about reporting. They have their own reporting. It's just that it doesn't yet include everything that you can look at within the application. You can only report on specific metrics or collections. I would like to see more on setting up alerts. As an example, as previously stated, there is reporting, but there are also alerts, such as if this specific user is using this much CPU or RAM, send an email to this person informing them. Something along those lines, that alerting portion, I believe they need to improve on, but we would like to see at the very least.
ControlUp could improve the integration. Microsoft Azure Virtual Desktop monitoring has better integration.
Solve is a quick and intuitive tool for quickly mapping data together, however, once you have the view of the data that you like, it is difficult to share this with colleagues. Being able to send a deep link of the view that you have created or, even better, being able to export the results to a .CSV to be shared offline would be a fantastic addition to the tool. A concept like metadata that can be appended to objects in the ControlUP database would allow for more flexibility in grouping that data together
We'd like to see the mobile app working again so that we can get alerts 24/7. This is especially useful for the person on call. I particularly like the monthly Advisory Teams meeting that have been arranged recently. They offer valuable insights into the direction of the company and give us users a chance to express our thoughts and provide real direction to the company. One area that I do think would be of benefit would be a monthly email from Insights offering a summary of trends and potentially where we can afford to cut back on CPU and RAM.
Integration is always a problem, and we feel that we are doing our best and the service provider thinks they are doing their best. I guess if ControlUp's system could be more capable or if people could understand the integration part, that would be better. The service providers feel that this might be some inherent deficiency on our end, and I think this is their problem. So I believe integration is one issue. Everybody is looking for a seamless transition, so integration needs to be very seamless. Also, everything should be more automated and visible, so we have a key performance indicator or something that we can quickly evaluate. If those types of things are available in the solution, it'll be easier for us to make decisions. And it'll be better for the service providers to market their products because they can say that these are the most significant features or these are the essential aspects.