ControlUp vs Nexthink comparison

ControlUp and Nexthink are both solutions in the Digital Experience Monitoring (DEM) category. ControlUp is ranked #4 with an average rating of 8.0, while Nexthink is ranked #1 with an average rating of 9.5. ControlUp holds a 9.6% mindshare in DEM, compared to Nexthink’s 19.4% mindshare. Additionally, 100% of ControlUp users are willing to recommend the solution, compared to 100% of Nexthink users who would recommend it.

ControlUp

Read 13 ControlUp reviews

2,429 Views
1,190 Comparison Views

100% willing to recommend

Nexthink

Read 24 Nexthink reviews

4,164 Views
4,081 Comparison Views

100% willing to recommend

ControlUp

Nexthink

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

Nexthink and ControlUp compete in the endpoint monitoring and IT analytics category. Nexthink holds the upper hand in data analytics for proactive issue resolution, while ControlUp provides superior real-time monitoring with effective administration tools.

Features: Nexthink focuses on endpoint monitoring and IT analytics, providing experience scoring to enhance user satisfaction while allowing for time-saving report generation through automation and deep data analytics insights. ControlUp delivers real-time endpoint monitoring with powerful administration tools and granular visibility, integrating seamlessly with tools like Netscaler and using script-based actions and triggers for automated issue resolution and detailed resource usage insights.

Room for Improvement: Nexthink could enhance support for IoT and non-Windows platforms, improve cloud integration, and reduce reliance on coding with improved documentation and training. ControlUp could improve integration, particularly with network monitoring, and enhance alert customization and UI, alongside addressing metadata management and script-sharing issues.

Ease of Deployment and Customer Service: Nexthink is available on-premises and in public cloud environments, offering responsive and knowledgeable customer support, though initial resolution delays are noted. ControlUp supports on-premises and hybrid cloud deployments, providing effective and responsive customer support, reflecting varied user preferences for deployment options.

Pricing and ROI: Nexthink offers a competitive pricing model with pay-as-you-use options that benefit larger organizations through ROI, though renewal costs and pricing layers can impact service access. ControlUp's pricing is competitive with multiple licensing options, and its integration with VMware Horizon offers value, justifying costs. Both solutions offer good value for their capabilities, positively impacting ROI.

To learn more, read our detailed ControlUp vs. Nexthink Report (Updated: December 2025).

Buyer's Guide

ControlUp vs. Nexthink

December 2025

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Helped 881,082 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ControlUp

Ranking in Digital Experience Monitoring (DEM)

4th

Average Rating

8.6

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

IT Infrastructure Monitoring (19th)

Nexthink

Ranking in Digital Experience Monitoring (DEM)

1st

Average Rating

8.6

Reviews Sentiment

8.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Digital Experience Monitoring (DEM) category, the mindshare of ControlUp is 9.6%, down from 10.9% compared to the previous year. The mindshare of Nexthink is 19.4%, down from 27.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Digital Experience Monitoring (DEM) Market Share Distribution
Product	Market Share (%)
Nexthink	19.4%
ControlUp	9.6%
Other	71.0%

Digital Experience Monitoring (DEM)

Featured Reviews

reviewer2717526

Senior Systems Administrator at a tech vendor with 10,001+ employees

Delivers comprehensive and customizable system management with increased efficiency

The best features I have found are that it is very customizable, which would be number one, and very extensible through the use of scripts and triggers. The visual look of the interface is very easy to understand what is happening and somewhat why it's happening. It may sound facetious, but it really is everything about it. Everything works exactly the way it's meant to, a dream come true for anyone who's administering systems because it gives you all the information that you want and all the actions you want to take, all in one place. The benefits I have seen from using it so far include the ability to know in advance and take actions based on the information the tool gives you.

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Makarand-Shrikhande

Sr. Architect at LTI - Larsen & Toubro Infotech

Real-time monitoring enhances proactive issue identification and boosts productivity

The most valuable feature of Nexthink is its proactive issue identification, which is part of its unique selling proposition. It includes ITSM processes by identifying and resolving issues, thereby improving user experience and productivity enhancements. Real-time analytics is also effective as it involves real-time monitoring for proactive issue identification. Self-healing capabilities within the tool further enhance its value.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"ControlUp has a lot of automation in it; it detects problems and failures very well, and it's not only monitoring, but it's also detecting, and it could even fix problems with a lot of automation that you can put in place to fix problems automatically before you even detect them."

"The most valuable features in ControlUp are endpoint monitoring and the many features that are available."

"Security, uptime, and reduced capital expenditures are the main reasons we use ControlUp. So basically, the money that we consume is based on the amount of time we are using a service."

"Integration with Netscaler and Scoutbees can provide a proper end-to-end analysis of the user's experience and give us a real ROI."

"It has a great career time monitoring tool."

"The visual look of the interface is very easy to understand what is happening and somewhat why it's happening."

"The most valuable feature is the granularity of visibility into the resources that are in use by our applications."

"It shows you so many details of what's going on in that log-on that, if there's a problem, you can identify it in five minutes."

More ControlUp pros

"Although limited to 100,000,000 events per engine, it is suffice to do investigations for more than 30 days."

"Overall, I would recommend Nexthink as a first priority and rate it ten out of ten."

"We have found the combination of analytics and automation in this solution to be very valuable to our organization, as it allows for us to perform auto-resolution on customer issues."

"The auto building capability has been most valuable. It keeps on checking the system in terms of various factors like battery, memory usage and application usage."

"The most valuable feature of Nexthink is its proactive issue identification, which is part of its unique selling proposition."

"I would rate the solution's stability a nine out of ten."

"Real-time analytics is effective as it involves real-time monitoring for proactive issue identification."

"The initial setup is very simple."

More Nexthink pros

Cons

"Something I would love to see from a partner perspective would be maybe a way to do this in a surface hosting provider."

"It can be improved by including script-based scheduling."

"Solve is a quick and intuitive tool for quickly mapping data together, however, once you have the view of the data that you like, it is difficult to share this with colleagues."

"It is expensive. It is very expensive. I was working in a bank, and even in the bank, which was quite healthy, the ControlUp budget was something we had to defend very harshly."

"The most common complaint that I have heard, at least within our organization, is about reporting. They have their own reporting. It's just that it doesn't yet include everything that you can look at within the application. You can only report on specific metrics or collections."

"There was some lag earlier, and reports pulled from the dashboard would sometimes be half an hour old. But now, the information provides real-time status, which is greatly appreciated. Overall, I've seen improvement in the product."

"There is area for improvement, maybe in the reporting. It could use some work in reporting."

"We'd like to see the mobile app working again so that we can get alerts 24/7. This is especially useful for the person on call."

More ControlUp cons

"It lacks support for IoT and most network equipment."

"There are many limitations. If I'm using a Windows 10 system and Windows has certain restrictions, Nexthink won't be able to penetrate into the Windows OS due to those restrictions."

"We've had some issues integrating Nexthink with the cloud, so there are some delays in bandwidth, causing it to slow down a little. If they added better integration with the public cloud, I would be more likely to recommend it to customers."

"They can improve the Nexthink action module."

"I would like it if they could put in some patch deployments and compliances."

"They were having some limitations on the number of alerts that you can generate. This definitely needs to be increased."

"The stability of this solution could be greatly improved to avoid performance issues."

"Deployment and user interface need improvement."

More Nexthink cons

Pricing and Cost Advice

"We are satisfied with the price compared to other solutions."

"Based on my experience, ControlUp is not that expensive."

"Personally, I would say that the only thing I could compare it to is another monitoring tool that we use, Nagios."

"Nexthink can pay for itself quickly if you identify and complete the most valuable use cases. The tool can do so much that to purely compare the price in a static way to other tools in your arsenal would be a mistake. If you do a more dynamic comparison that’s based on the overall functionality and use cases possible then it comes out cheaper. You need to consider it a relative measurement against potential use cases, size of the organization, maturity of organization, etc."

"With this implementation of the Act and Engage module, I believe that there is a one-time fee for a two-month period, which is for the support team to make additional customizations."

"There are certain layers when it comes to pricing. The product has three layers and these layers are associated with certain sources. For example, the top layer have the premium services and the bottom layer has the basic services."

"I would rate the tool's pricing a nine out of ten. The tool's pricing model is pay-as-you-use."

"I have seen it help improve the user experience scores. This helped clients to save costs on another tool that they were trying to deploy in order to improve the user experience by just deploying some scripts. We were able to identify the issues and help them remediate those using our help. The process does not take much time and it provided background on end user performance. Therefore, they were able to save a lot, e.g., for approximately 50,000 endpoints at two dollars per machine per year, that is about $100,000 in savings."

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Healthcare Company

10%

Computer Software Company

10%

Insurance Company

Financial Services Firm

15%

Healthcare Company

12%

Manufacturing Company

12%

Computer Software Company

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	2
Large Enterprise	8

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	2
Large Enterprise	19

Questions from the Community

What is your experience regarding pricing and costs for ControlUp Real-time?

It is expensive. It is very expensive. I was working in a bank, and even in the bank, which was quite healthy, the ControlUp budget was something we had to defend very harshly.

See all answers

What needs improvement with ControlUp Real-time?

I don't see any.

See all answers

What is your primary use case for ControlUp Real-time?

I was taking care of a Citrix infrastructure, and as ControlUp is the best monitoring tool for those environments, I was also using ControlUp to monitor those environments.

See all answers

What is your experience regarding pricing and costs for Nexthink?

Pricing is competitive, and the licensing model is straightforward. It is a per-device licensing model charged on a monthly subscription basis.

See all answers

What needs improvement with Nexthink?

There could be improvements in monitoring user sentiments. Currently, user sentiment is not being monitored, meaning if a user faces multiple issues, their sentiments cannot be captured through the...

See all answers

What is your primary use case for Nexthink?

I mainly use Nexthink for end-user device monitoring, which includes desktops, laptops, or any virtual devices, focusing predominantly on virtual desktops. The agent is deployed on these devices to...

See all answers

Comparisons

Citrix uberAgent Monitoring vs ControlUp

Compared 15% of the time

Zscaler Digital Experience (ZDX) vs ControlUp

Compared 8% of the time

SysTrack vs ControlUp

Compared 7% of the time

eG Enterprise vs ControlUp

Compared 5% of the time

Liquidware Stratusphere UX vs ControlUp

Compared 5% of the time

More ControlUp Competitors

SysTrack vs Nexthink

Compared 32% of the time

Alluvio Aternity vs Nexthink

Compared 12% of the time

Zscaler Digital Experience (ZDX) vs Nexthink

Compared 9% of the time

1E vs Nexthink

Compared 7% of the time

ThousandEyes vs Nexthink

Compared 5% of the time

More Nexthink Competitors

Product Reports

Buyer's Guide

ControlUp

January 2026

Download ControlUp product report

Buyer's Guide

Nexthink

January 2026

Download Nexthink product report

Overview

ControlUp is a digital experience monitoring management platform that makes it possible for IT teams to deliver a work-from-anywhere experience for employees. The solution makes fixing and preventing issues easy, enabling IT teams to make smarter decisions. It also provides monitoring performance, availability, and useful productivity metrics.

The ControlUp platform supports:

Any digital workstyle
Physical endpoints
Virtual desktops
Apps
SaaS
Web apps
Unified communications tools

ControlUp Features

ControlUp has many valuable key features. Some of the most useful ones include:

Out-of-the-box device and performance metrics
Custom metric and device data collection
Non-intrusive, secure agents with offline mode
Custom reporting
Easy-to-use dashboards
Scalable SaaS infrastructure
Built-in troubleshooting & remediation actions
Remote assist
Custom script actions
Multiple scripting languages
Automation and alerting

ControlUp Benefits

There are many benefits to implementing ControlUp. Some of the biggest advantages the solution offers include:

Wide range of platform options: ControlUp offers multiple platform options including Windows, macOS, Linux, and IGE, independent of device location.

Powerful analytics: With ControlUp, you can analyze across your entire infrastructure or you can collect detailed individual device performance.

Optimizes performance: The solution enables you to remediate issues and optimize performance with its support of both manual and automated actions.

Minimize user downtime: ControlUp helps you catch common issues that lead to workflow interruptions. Self-correcting capabilities and comprehensive early-warning systems address issues before they impact employee productivity.

Resolve issues faster: The solution enables you to spend less time on support calls and more time driving value via its real-time troubleshooting and remediation solutions.

Increased visibility of remote environments: Gain real-time visibility across your entire network and find new ways to deliver the best end-user experience possible.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the ControlUp solution.

A Chair, IEEE Consumer Technology Society - Dallas,Texas, USA at a non-profit says, “In terms of the public cloud, ControlUp's features make us feel very secure. Security, uptime, and reduced capital expenditures are the main reasons we use ControlUp. So basically, the money that we consume is based on the amount of time we are using a service. ControlUp offers a return-on-investment type of approach that helps us.”

A VP Virtualisation and Citrix Engineer at BlackRock mentions, “Solve is quickly becoming one of the most-used features. Its interface allows us to connect to all 54,000 monitored endpoints in real-time. The script-based actions have allowed us to extend the core reporting capabilities. Combined with the triggers, we have been growing their usage to fix things before they become an issue. Lastly, the controller view allows us to compare the configurations of settings side-by-side which is extremely helpful when tracking down the RCA of an issue.”

A Senior Citrix Remote Access Engineer at Rabobank comments, “The high-level view of the estate coupled with powerful administration tools has been great. We can see real-time performance and trends and can create triggers for common issues with associated scripts that can automate a lot of the previous manual remediation steps.”

ControlUp

Nexthink is a software solution company that focuses on helping IT workplaces by providing revolutionary insights into employees’ daily technology experiences. Nexthink offers IT departments a unique combination of automation, real-time analytics, and employee feedback. In order for IT departments to tell how employees use their services and how those services influence their productivity, Nexthink delivers a Digital Employee Experience Management platform. IT teams can now proactively measure and manage the digital employee experience.

Nexthink is closing the widening and costly visibility gap by freeing up IT teams to advance from reactive problem-solving to proactive optimization. By providing real-time visibility into the technology that employees use, the support process is streamlined through powerful automation capabilities, which will lead to improved employee engagement, no matter where they work.

About the Nexthink Experience

Nexthink aims to eliminate the barriers to a better digital experience by accelerating innovation across all endpoints. How does Nexthink work?\

Analyze: Nexthink captures and visualizes event-level data so the user can be on top of connection failures, application crashes, and software installs. Nexthink Analyze also gives the user the ability to correlate employee sentiment with technical metrics. Those metrics can be quantified, and the user can improve employee sentiment through the given score.

Act: Using an extensive catalog of one-click, automated actions, users can fix common IT issues and give their support desk the ability to resolve incidents remotely. In addition to automated fixes, users can install software and update critical services quickly through customized remediation scripts.

Engage: IT teams engage in a two-way communication tool to help with submitted tickets. With an attention-grabbing notification, employees will become aware of critical information and can then fix problems more quickly.

Integrate: Personalize and enhance your business and IT processes with a large range of integrations and connectors. Users can import and export data, optimize ITSM solutions, authorize employee chatbot self-healing, and enhance Service Desk efficiency.

Application Experience: Users can combine Real User Monitoring and Digital Employee Experience to gain the visibility and actionability needed to manage these applications properly.

Reviews from Real Users

Nexthink is a leading solution in digital employee experience management software because it gives valuable advice and actionable steps into employees’ daily experiences.

A tech specialist at a tech services company writes, "The initial setup is very simple."

A second-level support team leader at a consultancy agency notes, "The solution’s visualizations are very good. It's very easy to use them... We can give our senior managers, our directors, and our partners a dashboard at a very high level. They can very easily start to drill down by clicking through the dashboard and find stuff that doesn't look right. And our technical teams can use the same thing to identify problems in specific locations."

Nexthink

Sample Customers

B/E Aerospace, North Carolina SECU, Vancouver Island Health Authority, University of Florida

https://www.nexthink.com/custo...

Buyer's Guide

ControlUp vs. Nexthink

December 2025

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