ControlUp vs Nexthink comparison

ControlUp and Nexthink are both solutions in the Digital Experience Monitoring (DEM) category. ControlUp is ranked #5 with an average rating of 8.3, while Nexthink is ranked #1 with an average rating of 8.6. ControlUp holds a 8.1% mindshare in DEM, compared to Nexthink’s 14.8% mindshare. Additionally, 100% of ControlUp users are willing to recommend the solution, compared to 100% of Nexthink users who would recommend it.

ControlUp

Read 13 ControlUp reviews

3,908 Views
1,759 Comparison Views

100% willing to recommend

Nexthink

Read 47 Nexthink reviews

6,071 Views
5,525 Comparison Views

100% willing to recommend

ControlUp

Nexthink

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

Nexthink and ControlUp compete in the endpoint monitoring and IT analytics category. Nexthink holds the upper hand in data analytics for proactive issue resolution, while ControlUp provides superior real-time monitoring with effective administration tools.

Features: Nexthink focuses on endpoint monitoring and IT analytics, providing experience scoring to enhance user satisfaction while allowing for time-saving report generation through automation and deep data analytics insights. ControlUp delivers real-time endpoint monitoring with powerful administration tools and granular visibility, integrating seamlessly with tools like Netscaler and using script-based actions and triggers for automated issue resolution and detailed resource usage insights.

Room for Improvement: Nexthink could enhance support for IoT and non-Windows platforms, improve cloud integration, and reduce reliance on coding with improved documentation and training. ControlUp could improve integration, particularly with network monitoring, and enhance alert customization and UI, alongside addressing metadata management and script-sharing issues.

Ease of Deployment and Customer Service: Nexthink is available on-premises and in public cloud environments, offering responsive and knowledgeable customer support, though initial resolution delays are noted. ControlUp supports on-premises and hybrid cloud deployments, providing effective and responsive customer support, reflecting varied user preferences for deployment options.

Pricing and ROI: Nexthink offers a competitive pricing model with pay-as-you-use options that benefit larger organizations through ROI, though renewal costs and pricing layers can impact service access. ControlUp's pricing is competitive with multiple licensing options, and its integration with VMware Horizon offers value, justifying costs. Both solutions offer good value for their capabilities, positively impacting ROI.

To learn more, read our detailed ControlUp vs. Nexthink Report (Updated: June 2026).

Buyer's Guide

ControlUp vs. Nexthink

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

7.2

Organizations achieve efficiency and cost savings with ControlUp, automating tasks, preventing disasters, and optimizing virtual environments.

Sentiment score

6.4

Nexthink boosts ROI through automation and license optimization, enhancing performance, reducing costs, and improving user satisfaction and productivity.

This is having a 24/7 junior admin who's really smart, always there, always doing work, but you have to consume his work.

reviewer2717526

Senior Systems Administrator at a tech vendor with 10,001+ employees

Basically, what we were targeting is the response time of the virtual environment.

Jean-CharlesMoriaud

Senior IT Engineer Citrix at EDR Media LLC

For more quotes and insights, download the ControlUp report

Over a year, we have saved more than 2 lakh dollars.

Alokkumar Gupta

System Engineer at Dell Technologies

Nexthink enabled our current support staff to become super users and they have really helped us to expand on our financials.

reviewer2804574

Analyst at a tech vendor with 11-50 employees

I definitely see a return on investment with Nexthink as it helps in the reduction of incidents, thus saving manpower.

Manish_Sharma

Technical Manager at a recreational facilities/services company with 11-50 employees

For more quotes and insights, download the Nexthink report

Customer Service

Sentiment score

9.0

ControlUp's responsive, knowledgeable support enhances customer experience, offering integration flexibility and premium benefits for larger organizations.

Sentiment score

6.8

Nexthink's customer support is praised for responsiveness and helpfulness, despite occasional slow responses and unclear SLAs.

I was quite happy to work with ControlUp because the support is excellent.

Jean-CharlesMoriaud

Senior IT Engineer Citrix at EDR Media LLC

Basically, if I could take everything that you do, put it in a tool, and hand you that tool so you don't have to repeat your efforts, then you would be able to make good use of it.

reviewer2717526

Senior Systems Administrator at a tech vendor with 10,001+ employees

For more quotes and insights, download the ControlUp report

Customer support is one thing which needs to be improved; support team members are slow to respond, and they take a lot of time to get back to us, even if it is an urgent case.

reviewer2805342

Analyst at a tech vendor with 10,001+ employees

There is also a community available for inquiries.

reviewer2809803

Senior IT Manager at a tech vendor with 10,001+ employees

They respond instantly whenever we have issues with remote actions or workflows.

reviewer2811117

Advisor at a tech vendor with 10,001+ employees

For more quotes and insights, download the Nexthink report

Scalability Issues

Sentiment score

7.6

ControlUp's cloud scalability eases expansion, though pricing concerns arise, highlighting the importance of strategic adaptability and monitoring.

Sentiment score

7.3

Nexthink offers scalability, integration, and flexibility, making it ideal for large enterprises, despite minor independent setup challenges.

It scales very well; you just have to tell it what you're doing and size it for what you're asking.

reviewer2717526

Senior Systems Administrator at a tech vendor with 10,001+ employees

For more quotes and insights, download the ControlUp report

Nexthink's scalability is sufficient; it is scalable enough for wider organizations.

reviewer2805342

Analyst at a tech vendor with 10,001+ employees

It has the capability to manage an increased number of end-user devices, and we can still scale up without encountering issues.

reviewer2809803

Senior IT Manager at a tech vendor with 10,001+ employees

We can scale it significantly, not just for creating and updating incidents in ServiceNow but many more applications can be integrated.

Puneet-Singh

Assistant consultant at TCS

For more quotes and insights, download the Nexthink report

Stability Issues

Sentiment score

8.9

ControlUp is praised for its stability and effective monitoring, with most users finding it reliable and well-supported.

Sentiment score

8.6

Nexthink is praised for its reliability and stability, though frequent updates can be a minor frustration for users.

No quotes available

For more quotes and insights, download the ControlUp report

There are no performance or scalability issues.

Makarand-Shrikhande

Sr. Architect at LTI - Larsen & Toubro Infotech

Nexthink is very stable; we have not faced any downtime with the products that we are using.

Alokkumar Gupta

System Engineer at Dell Technologies

Upgrading the agent is much smoother than I thought and smoother than with other agents we have used before.

reviewer2804574

Analyst at a tech vendor with 11-50 employees

For more quotes and insights, download the Nexthink report

Room For Improvement

ControlUp needs seamless integration, improved monitoring, GUI enhancements, and additional features for better automation and complete insights.

Nexthink users seek enhanced query handling, API integrations, UI design, automation, AI features, support, documentation, and training resources.

There is area for improvement, maybe in the reporting.

reviewer2717526

Senior Systems Administrator at a tech vendor with 10,001+ employees

For more quotes and insights, download the ControlUp report

Improving automation and self-healing capabilities would also make a significant impact, as reducing helpdesk tickets with automated fixes is crucial.

reviewer2809803

Senior IT Manager at a tech vendor with 10,001+ employees

The structure of the data, particularly regarding raw data or outputs and binaries, requires improvement as it is not very clean and demands significant manual effort to sort.

reviewer2818179

Analyst at a tech vendor with 10,001+ employees

The UI is hierarchical, which makes navigation complex and isn't user-friendly for those unfamiliar with it.

SumitKumar18

Senior SME at Microland Limited

For more quotes and insights, download the Nexthink report

Setup Cost

ControlUp pricing involves annual agreements with varied costs; thorough evaluation of licensing options is essential for optimal use.

Nexthink is priced higher than competitors, but its comprehensive features justify the cost for medium to large organizations.

It is expensive.

Jean-CharlesMoriaud

Senior IT Engineer Citrix at EDR Media LLC

For more quotes and insights, download the ControlUp report

Nexthink is about 10% more expensive than SysTrack.

SumitKumar18

Senior SME at Microland Limited

Pricing is competitive, and the licensing model is straightforward.

Makarand-Shrikhande

Sr. Architect at LTI - Larsen & Toubro Infotech

I believe the pricing, setup cost, and licensing for Nexthink are reasonable according to the current market prices.

reviewer2807610

Cloud Soc Design Consultant at a tech vendor with 10,001+ employees

For more quotes and insights, download the Nexthink report

Valuable Features

ControlUp offers efficient ROI, real-time insights, robust automation, and proactive management with AI-enhanced performance monitoring and comprehensive visibility.

Nexthink offers real-time analytics, AI features, and integrations, providing cost-effective device management and quick issue resolution benefits.

Everything works exactly the way it's meant to, a dream come true for anyone who's administering systems because it gives you all the information that you want and all the actions you want to take, all in one place.

reviewer2717526

Senior Systems Administrator at a tech vendor with 10,001+ employees

It's not only monitoring, but it's also detecting, and it could even fix problems with a lot of automation that you can put in place to fix problems automatically before you even detect them.

Jean-CharlesMoriaud

Senior IT Engineer Citrix at EDR Media LLC

For more quotes and insights, download the ControlUp report

The platform is beneficial as it provides data in real time, whereas alternatives may provide up to twenty-four-hour-old data.

SumitKumar18

Senior SME at Microland Limited

The most valuable feature of Nexthink is its proactive issue identification, which is part of its unique selling proposition.

Makarand-Shrikhande

Sr. Architect at LTI - Larsen & Toubro Infotech

Similar to Wireshark, it captures packets, but Nexthink gives me an overview of the whole traffic from the user to the end in the outside network.

reviewer2807610

Cloud Soc Design Consultant at a tech vendor with 10,001+ employees

For more quotes and insights, download the Nexthink report

Categories and Ranking

ControlUp

Ranking in Digital Experience Monitoring (DEM)

5th

Average Rating

8.6

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

IT Infrastructure Monitoring (33rd)

Nexthink

Ranking in Digital Experience Monitoring (DEM)

1st

Average Rating

8.6

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2026, in the Digital Experience Monitoring (DEM) category, the mindshare of ControlUp is 8.1%, down from 10.2% compared to the previous year. The mindshare of Nexthink is 14.8%, down from 25.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Digital Experience Monitoring (DEM) Mindshare Distribution
Product	Mindshare (%)
Nexthink	14.8%
ControlUp	8.1%
Other	77.1%

Digital Experience Monitoring (DEM)

Featured Reviews

Jean-CharlesMoriaud

Senior IT Engineer Citrix at EDR Media LLC

Automation capabilities and proactive monitoring have improved infrastructure reliability and reduced troubleshooting time

ControlUp has a lot of automation in it. It detects problems and failures very well. It's not only monitoring, but it's also detecting, and it could even fix problems with a lot of automation that you can put in place to fix problems automatically before you even detect them. That's one of the strong points of ControlUp. All the automations, and there's a large customer-written automation. You can pick up those automations and use them on your environment, and it helps a lot. This is very good. It's not third-party, but it's external routines and automations that you can download from their website and implement on your side. That's one of the strong points of ControlUp. ControlUp, the way we implemented it, and the goal of ControlUp, is to be proactive instead of starting to work on a problem when it already happens. There are a lot of counters and monitors you can implement that will help you detect problems before they happen.

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Puneet-Singh

Assistant consultant at TCS

Proactive analytics have improved device performance and optimized disk space and support workflows

Nexthink offers many features, with the best being Flow, which encompasses almost everything. We have Nexthink Workspace and Spark, allowing integration with Teams so users can find solutions without going to the service desk, rectifying issues in chat. Nexthink Infinity has brought a lot of benefits to us. There has been a very good change from integration. Integrating ServiceNow with Nexthink automates problem ticket and incident generation, enabling the team to proactively know the kinds of problem statements we are receiving. For the integration with Teams, we have not completed it yet, but we are in the planning phase, and once done, we will observe the results. Nexthink has the capability of integrating with most third-party applications, which is a great feature. With the remediation actions we have in Nexthink, it has provided great self-heal capabilities along with proactiveness. By looking at the dashboards and identifying problem statements, we can share this information with the end-user computing teams to fix issues. Nexthink has significantly helped us enhance our DEX score from 74 to 80. When I talk about features that led to the improvement of our score from 74 to 80, there were earlier issues with device performance and reliability not being addressed. Noting these, we identified devices lacking free disk space and low RAM capacity contributing to high memory usage or excessive CPU usage. Disabling unnecessary startup applications brought us to a new DEX score of almost 80.

Read full review

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Healthcare Company

10%

Manufacturing Company

Computer Software Company

Financial Services Firm

14%

Healthcare Company

13%

Manufacturing Company

12%

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	2
Large Enterprise	8

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	3
Large Enterprise	45

Questions from the Community

What is your experience regarding pricing and costs for ControlUp Real-time?

It is expensive. It is very expensive. I was working in a bank, and even in the bank, which was quite healthy, the ControlUp budget was something we had to defend very harshly.

See all answers

What needs improvement with ControlUp Real-time?

I don't see any.

See all answers

What is your primary use case for ControlUp Real-time?

I was taking care of a Citrix infrastructure, and as ControlUp is the best monitoring tool for those environments, I was also using ControlUp to monitor those environments.

See all answers

What is your experience regarding pricing and costs for Nexthink?

My experience with pricing, setup cost, and licensing is that it was very easy. It was the best option when it comes to costing.

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What needs improvement with Nexthink?

The structure of the data, particularly regarding raw data or outputs and binaries, requires improvement as it is not very clean and demands significant manual effort to sort.

See all answers

What is your primary use case for Nexthink?

When I was working from the service desk front for Nexthink, my main use case involved manual troubleshooting focused on maintaining the compliance of the system. We were able to take out more than...

See all answers

Comparisons

Citrix uberAgent Monitoring vs ControlUp

Compared 7% of the time

eG Enterprise vs ControlUp

Compared 7% of the time

SysTrack vs ControlUp

Compared 6% of the time

Zscaler Digital Experience (ZDX) vs ControlUp

Compared 5% of the time

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SysTrack vs Nexthink

Compared 21% of the time

Alluvio Aternity vs Nexthink

Compared 10% of the time

Adaptiva vs Nexthink

Compared 9% of the time

Zscaler Digital Experience (ZDX) vs Nexthink

Compared 9% of the time

1E vs Nexthink

Compared 8% of the time

More Nexthink Competitors

Product Reports

Buyer's Guide

ControlUp

June 2026

Download ControlUp product report

Buyer's Guide

Nexthink

June 2026

Download Nexthink product report

Overview

ControlUp is known for its powerful administration tools, real-time insights, and automation capabilities, enabling efficient VDI and infrastructure management. It integrates seamlessly with solutions like Netscaler, offering historical analytics and endpoint monitoring for proactive issue detection.

ControlUp provides an advanced platform for monitoring Citrix VDIs and user sessions, allowing administrators to perform in-depth infrastructure analysis and troubleshooting. It supports virtualization platforms like VMware and Hyper-V, delivering real-time data capabilities and capacity management. ControlUp also facilitates script-based actions and easy deployment, offering AI-enhanced VDI administration. Users can centralize resources for efficient management, benefiting from granular resource visibility and capacity planning. The tool integrates with Scoutbees for end-to-end analysis and supports historical reporting to detect potential issues before they arise.

What are the key features of ControlUp?

Real-Time Insights: Provides up-to-the-minute data for informed decision-making.
Automation Capabilities: Extensive automation through script-based actions to streamline tasks.
Customizable Interface: Adaptable settings to suit organizational workflows effectively.
End-to-End Analysis: Integration with Netscaler and Scoutbees for comprehensive infrastructure analysis.
AI-Enhanced Administration: Leverages AI for improved VDI management and operation.

What benefits and ROI should users look for in the reviews?

Proactive Issue Detection: Early detection of potential issues to minimize downtime and enhance reliability.
In-Depth Analyses: Detailed insights into infrastructure for better planning and optimization.
Efficient Resource Management: Centralization of resources contributes to operational efficiency and visibility.
Cost-Effective Management: Automating repetitive tasks results in reduced operational costs and improved productivity.
Improved User Experience: Comprehensive monitoring and analytics ensure a smoother digital experience for end-users.

Organizations rely on ControlUp for effective infrastructure monitoring and management across industries. Within the tech sector, it supports Citrix VDI environments and enhances digital experience evaluations. Healthcare providers utilize its real-time monitoring for seamless administration of virtual platforms, ensuring efficient patient data management. In finance, ControlUp aids in secure and responsive virtualization, key for transactional systems and customer interactions.

ControlUp

Nexthink offers real-time digital experience management with features like live dashboards, remote actions, and AI-driven insights, aimed at improving user engagement and IT infrastructure management.

Nexthink caters to organizations seeking to enhance digital experiences by offering dynamic campaigns, comprehensive reporting, and seamless ServiceNow integration. Its AI Assistant, device monitoring, and automation features support efficient decision-making and rapid issue resolution. While offering real-time analytics and proactive troubleshooting, Nexthink users have identified areas for improvement, such as enhancing query language flexibility and third-party integrations. They seek better automation, customer support, and pricing strategies to optimize Nexthink's potential. Enhanced monitoring and integration capabilities are also desired to bolster IT productivity and infrastructure management.

What are the key features of Nexthink?

Live Dashboards: Provides real-time data visualization for quick insights.
Dynamic Campaigns: Enables personalized user engagement initiatives.
Remote Actions: Facilitates seamless IT issue troubleshooting and resolution.
Device View: Offers deep insight into endpoint device performance.
AI Assistant: Provides guided queries and problem-solving suggestions.

What benefits and ROI should users look for?

Proactive Issue Identification: Reduces downtime by anticipating potential disruptions.
Enhanced User Experience: Improves employee satisfaction and productivity.
Efficient IT Management: Streamlines operations and reduces resource expenditure.
Compliance and Security: Ensures adherence to industry standards.
Automation and Integration: Boosts performance with smooth, integrated workflows.

Organizations in sectors like IT services, finance, and healthcare leverage Nexthink for digital experience improvement, endpoint monitoring, and automated incident resolution. They employ its real-time analytics for compliance and security management and utilize its automation capabilities to ensure seamless IT service management and employee productivity enhancement.

Nexthink

Sample Customers

B/E Aerospace, North Carolina SECU, Vancouver Island Health Authority, University of Florida

https://www.nexthink.com/custo...

Buyer's Guide

ControlUp vs. Nexthink

June 2026

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