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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Security, uptime, and reduced capital expenditures are primary reasons for using ControlUp, as it bases expenses on service usage time.
Integration with Netscaler and Scoutbees enables comprehensive end-to-end user experience analysis and real ROI.
Script-based actions extend ControlUp's core reporting capabilities for enhanced endpoint monitoring features.
ControlUp offers a web interface for accessing infrastructure, unifying all components in a single dashboard for quick troubleshooting.
ControlUp's automation capabilities efficiently detect and address problems, with potential for automatic fixes prior to issue detection.

CONS

Integration issues persist as a common challenge for ControlUp, with better capabilities or understanding needed for smoother processes.
ControlUp's mobile app functionality is lacking, affecting the ability to receive 24/7 alerts, which is crucial for personnel on call.
The reporting system in ControlUp is limited, not covering all metrics or collections available in the application.
ControlUp is criticized for its high cost, posing budget challenges even for financially healthy organizations.
There is room for improvement in ControlUp's reporting, particularly in providing comprehensive data on all devices, not just the top 100.
 

ControlUp Pros review quotes

reviewer2717526 - PeerSpot reviewer
Senior Systems Administrator at a tech vendor with 10,001+ employees
Jun 5, 2025
The visual look of the interface is very easy to understand what is happening and somewhat why it's happening.
Jean-CharlesMoriaud - PeerSpot reviewer
Senior IT Engineer Citrix at EDR Media LLC
Nov 6, 2025
ControlUp has a lot of automation in it; it detects problems and failures very well, and it's not only monitoring, but it's also detecting, and it could even fix problems with a lot of automation that you can put in place to fix problems automatically before you even detect them.
Richasvi Tripathi - PeerSpot reviewer
Solutions Developer at HCL Technologies
May 17, 2024
ControlUp has some good functionalities, such as remotely pushing scripts in the device through the tool.
Learn what your peers think about ControlUp. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,221 professionals have used our research since 2012.
Shashank Bhardwaj - PeerSpot reviewer
System Admin at Stefanini Group
May 16, 2024
ControlUp is beneficial as it provides a web interface through which you can access all your infrastructure—servers, devices, and VDI infrastructure—all on the same platform. It supports gathering all infrastructure components in a single, unified dashboard. This helps you identify performance issues or high resource utilization, allowing quick troubleshooting. I appreciate the solid interface that ControlUp offers.
Justin Vaira - PeerSpot reviewer
Systems Configuration & Health Engineer at a tech vendor with 201-500 employees
Aug 13, 2022
The most valuable feature is the granularity of visibility into the resources that are in use by our applications.
Iaroslav Aleksyuk - PeerSpot reviewer
Cyber Security Specialist at a energy/utilities company with 10,001+ employees
Jul 13, 2022
The most valuable features in ControlUp are endpoint monitoring and the many features that are available.
Hans Kraaijeveld - PeerSpot reviewer
Technical Architect at PQR
Aug 26, 2025
It shows you so many details of what's going on in that log-on that, if there's a problem, you can identify it in five minutes.
SK
System Administrator at Confidential
Aug 18, 2022
ControlUp has an easy installation process.
Praneet Sardi - PeerSpot reviewer
Infrastructure Lead at Mr Cooper
Aug 19, 2022
When using ControlUp, the core feature that we have found valuable is its UI. It is a valuable tool to view the analysis reactions of a base core Level 2 or Level 1 team so that they can complete the necessary troubleshooting.
reviewer1749834 - PeerSpot reviewer
Senior Citrix Remote Access Engineer at Rabobank
Dec 20, 2021
Integration with Netscaler and Scoutbees can provide a proper end-to-end analysis of the user's experience and give us a real ROI.
 

ControlUp Cons review quotes

reviewer2717526 - PeerSpot reviewer
Senior Systems Administrator at a tech vendor with 10,001+ employees
Jun 5, 2025
There is area for improvement, maybe in the reporting. It could use some work in reporting.
Jean-CharlesMoriaud - PeerSpot reviewer
Senior IT Engineer Citrix at EDR Media LLC
Nov 6, 2025
It is expensive. It is very expensive. I was working in a bank, and even in the bank, which was quite healthy, the ControlUp budget was something we had to defend very harshly.
Richasvi Tripathi - PeerSpot reviewer
Solutions Developer at HCL Technologies
May 17, 2024
Most reports give information about the top 100 devices, but not all of the devices.
Learn what your peers think about ControlUp. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,221 professionals have used our research since 2012.
Shashank Bhardwaj - PeerSpot reviewer
System Admin at Stefanini Group
May 16, 2024
There was some lag earlier, and reports pulled from the dashboard would sometimes be half an hour old. But now, the information provides real-time status, which is greatly appreciated. Overall, I've seen improvement in the product.
Justin Vaira - PeerSpot reviewer
Systems Configuration & Health Engineer at a tech vendor with 201-500 employees
Aug 13, 2022
The most common complaint that I have heard, at least within our organization, is about reporting. They have their own reporting. It's just that it doesn't yet include everything that you can look at within the application. You can only report on specific metrics or collections.
Iaroslav Aleksyuk - PeerSpot reviewer
Cyber Security Specialist at a energy/utilities company with 10,001+ employees
Jul 13, 2022
ControlUp could improve the integration. Microsoft Azure Virtual Desktop monitoring has better integration.
Hans Kraaijeveld - PeerSpot reviewer
Technical Architect at PQR
Aug 26, 2025
Something I would love to see from a partner perspective would be maybe a way to do this in a surface hosting provider.
SK
System Administrator at Confidential
Aug 18, 2022
The graphical user interface needs to be improved from version to version.
Praneet Sardi - PeerSpot reviewer
Infrastructure Lead at Mr Cooper
Aug 19, 2022
This solution be improved by including load throttling tools. For example, I can identify a service where we spend a lot of CPU but I cannot restrict the service from ControlUp. I have to use another tool like AppSense.
reviewer1749834 - PeerSpot reviewer
Senior Citrix Remote Access Engineer at Rabobank
Dec 20, 2021
We'd like to see the mobile app working again so that we can get alerts 24/7. This is especially useful for the person on call.