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ControlUp pros and cons

Vendor: ControlUp

4.3 out of 5

13 reviews
100% willing to recommend

Pros & Cons summary

ControlUp offers security, uptime, and reduced capital expenditures, integrating with Netscaler and Scoutbees for end-to-end analysis and ROI. Comprehensive endpoint monitoring, automation for problem detection, and script-based actions enhance functionality and performance management. Although integration is challenging and reporting is limited to specific metrics, ControlUp remains a premium choice warranting budget advocacy. The mobile app requires improvements for alerts, and sharing data views in Solve remains complex.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Security, uptime, and reduced capital expenditures are primary reasons for using ControlUp, as it bases expenses on service usage time.

Integration with Netscaler and Scoutbees enables comprehensive end-to-end user experience analysis and real ROI.

Script-based actions extend ControlUp's core reporting capabilities for enhanced endpoint monitoring features.

ControlUp offers a web interface for accessing infrastructure, unifying all components in a single dashboard for quick troubleshooting.

ControlUp's automation capabilities efficiently detect and address problems, with potential for automatic fixes prior to issue detection.

CONS

Integration issues persist as a common challenge for ControlUp, with better capabilities or understanding needed for smoother processes.

ControlUp's mobile app functionality is lacking, affecting the ability to receive 24/7 alerts, which is crucial for personnel on call.

The reporting system in ControlUp is limited, not covering all metrics or collections available in the application.

ControlUp is criticized for its high cost, posing budget challenges even for financially healthy organizations.

There is room for improvement in ControlUp's reporting, particularly in providing comprehensive data on all devices, not just the top 100.

ControlUp Pros review quotes

Jean-CharlesMoriaud

Senior IT Engineer Citrix at EDR Media LLC

Nov 6, 2025

ControlUp has a lot of automation in it; it detects problems and failures very well, and it's not only monitoring, but it's also detecting, and it could even fix problems with a lot of automation that you can put in place to fix problems automatically before you even detect them.

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reviewer2717526

Senior Systems Administrator at a tech vendor with 10,001+ employees

Jun 5, 2025

The visual look of the interface is very easy to understand what is happening and somewhat why it's happening.

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Richasvi Tripathi

Solutions Developer at HCL Technologies

May 17, 2024

ControlUp has some good functionalities, such as remotely pushing scripts in the device through the tool.

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Shashank Bhardwaj

System Admin at Stefanini Group

May 16, 2024

ControlUp is beneficial as it provides a web interface through which you can access all your infrastructure—servers, devices, and VDI infrastructure—all on the same platform. It supports gathering all infrastructure components in a single, unified dashboard. This helps you identify performance issues or high resource utilization, allowing quick troubleshooting. I appreciate the solid interface that ControlUp offers.

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Systems Configuration & Health Engineer at a tech vendor with 201-500 employees

Aug 13, 2022

The most valuable feature is the granularity of visibility into the resources that are in use by our applications.

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Iaroslav Aleksyuk

Cyber Security Specialist at a energy/utilities company with 10,001+ employees

Jul 13, 2022

The most valuable features in ControlUp are endpoint monitoring and the many features that are available.

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Hans Kraaijeveld

Technical Architect at PQR

Aug 26, 2025

It shows you so many details of what's going on in that log-on that, if there's a problem, you can identify it in five minutes.

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SK

System Administrator at Confidential

Aug 18, 2022

ControlUp has an easy installation process.

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Infrastructure Lead at Mr Cooper

Aug 19, 2022

When using ControlUp, the core feature that we have found valuable is its UI. It is a valuable tool to view the analysis reactions of a base core Level 2 or Level 1 team so that they can complete the necessary troubleshooting.

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reviewer1751775

VP Virtualisation and Citrix Engineer at BlackRock

Dec 22, 2021

The script-based actions have allowed us to extend the core reporting capabilities.

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Show 3 more reviews (out of 13)

ControlUp Cons review quotes

Jean-CharlesMoriaud

Senior IT Engineer Citrix at EDR Media LLC

Nov 6, 2025

It is expensive. It is very expensive. I was working in a bank, and even in the bank, which was quite healthy, the ControlUp budget was something we had to defend very harshly.

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reviewer2717526

Senior Systems Administrator at a tech vendor with 10,001+ employees

Jun 5, 2025

There is area for improvement, maybe in the reporting. It could use some work in reporting.

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Richasvi Tripathi

Solutions Developer at HCL Technologies

May 17, 2024

Most reports give information about the top 100 devices, but not all of the devices.

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Free Report: ControlUp Reviews and More

Learn what your peers think about ControlUp. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.

900,644 professionals have used our research since 2012.

Shashank Bhardwaj

System Admin at Stefanini Group

May 16, 2024

There was some lag earlier, and reports pulled from the dashboard would sometimes be half an hour old. But now, the information provides real-time status, which is greatly appreciated. Overall, I've seen improvement in the product.

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Systems Configuration & Health Engineer at a tech vendor with 201-500 employees

Aug 13, 2022

The most common complaint that I have heard, at least within our organization, is about reporting. They have their own reporting. It's just that it doesn't yet include everything that you can look at within the application. You can only report on specific metrics or collections.

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Iaroslav Aleksyuk

Cyber Security Specialist at a energy/utilities company with 10,001+ employees

Jul 13, 2022

ControlUp could improve the integration. Microsoft Azure Virtual Desktop monitoring has better integration.

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Hans Kraaijeveld

Technical Architect at PQR

Aug 26, 2025

Something I would love to see from a partner perspective would be maybe a way to do this in a surface hosting provider.

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SK

System Administrator at Confidential

Aug 18, 2022

The graphical user interface needs to be improved from version to version.

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Infrastructure Lead at Mr Cooper

Aug 19, 2022

This solution be improved by including load throttling tools. For example, I can identify a service where we spend a lot of CPU but I cannot restrict the service from ControlUp. I have to use another tool like AppSense.

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reviewer1751775

VP Virtualisation and Citrix Engineer at BlackRock

Dec 22, 2021

Solve is a quick and intuitive tool for quickly mapping data together, however, once you have the view of the data that you like, it is difficult to share this with colleagues.

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Show 3 more reviews (out of 13)

Product Categories

Product Categories

Digital Experience Monitoring (DEM)

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Product Categories

Product Categories

Digital Experience Monitoring (DEM)

IT Infrastructure Monitoring

Popular Comparisons

Popular Comparisons

Datadog vs ControlUp

Zabbix vs ControlUp

New Relic vs ControlUp

SolarWinds NPM vs ControlUp

PRTG Network Monitor vs ControlUp

Splunk Observability Cloud vs ControlUp

Nagios XI vs ControlUp

LogicMonitor vs ControlUp

WhatsUp Gold vs ControlUp

Elastic Observability vs ControlUp

ThousandEyes vs ControlUp

Nagios Core vs ControlUp

BMC TrueSight vs ControlUp

ServiceNow IT Operations Management vs ControlUp

DX Unified Infrastructure Management vs ControlUp

See all alternatives

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