

SolarWinds NPM and ControlUp compete in the network and endpoint monitoring space. SolarWinds has the upper hand in network management with its robust features, while ControlUp is stronger in user-centric control and flexibility.
Features: SolarWinds NPM provides real-time visibility, extensive customization options, and a comprehensive single dashboard for network management. ControlUp offers strong endpoint monitoring, real-time insights, and extensive automation capabilities, providing user-centric controls and flexibility.
Room for Improvement: SolarWinds NPM faces challenges with potential bugs from frequent updates, network discovery accuracy, and complex customization. ControlUp users report that better integration and network monitoring would enhance its value, alongside more seamless automation enhancements. SolarWinds requires purchasing additional features separately, increasing costs, while ControlUp could benefit from improved integration with existing systems.
Ease of Deployment and Customer Service: SolarWinds NPM supports on-premises and hybrid cloud deployment but has challenges with immediate remote support. It offers good technical support but receives mixed feedback on response times. ControlUp offers hybrid cloud and on-premises capabilities with reliable customer service, though integration requires attention.
Pricing and ROI: SolarWinds pricing tends to be high, especially with additional modules, but justifies the cost through functionality and strong ROI via efficient management and reduced downtime. ControlUp offers competitive pricing, noted for favorable value, with cost-effective packages alongside partners like VMware, reflecting substantial ROI through effective cost control and endpoint management.
This is having a 24/7 junior admin who's really smart, always there, always doing work, but you have to consume his work.
Basically, what we were targeting is the response time of the virtual environment.
The return on investment is significant as the solution effectively reduces costs while being worth its expense.
I was quite happy to work with ControlUp because the support is excellent.
Basically, if I could take everything that you do, put it in a tool, and hand you that tool so you don't have to repeat your efforts, then you would be able to make good use of it.
If there is no timely response, getting a resolution is more difficult.
We had contact with SolarWinds regarding the implementation, and they were helpful.
They have good technical support.
It scales very well; you just have to tell it what you're doing and size it for what you're asking.
SolarWinds NPM is scalable and effective in handling large network infrastructures.
The NPM product is stable, particularly when used for simple network monitoring.
There is area for improvement, maybe in the reporting.
Customers have given feedback about the delayed response times from the technical team.
SolarWinds needs to upscale on observability and add full-fledged observability features, including security features.
I would need a feature in SolarWinds in the future for some kind of malfunctioning detection, such as malware attacks or that type of environment.
It is expensive.
It is not too pricey and is adequate.
PRTG's package offers all features in one bundle, which is cost-effective.
The solution is considered expensive.
Everything works exactly the way it's meant to, a dream come true for anyone who's administering systems because it gives you all the information that you want and all the actions you want to take, all in one place.
It's not only monitoring, but it's also detecting, and it could even fix problems with a lot of automation that you can put in place to fix problems automatically before you even detect them.
Whenever any node is down in our network, whether it is a server or any network device, we receive information through email that the device is down.
It provides a detailed overview of the network, which is valuable.
SolarWinds NPM has specific modules for monitoring different network capabilities, which provides rich features for carrying out specific tasks.
| Product | Mindshare (%) |
|---|---|
| SolarWinds NPM | 3.4% |
| ControlUp | 0.8% |
| Other | 95.8% |

| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 2 |
| Large Enterprise | 8 |
| Company Size | Count |
|---|---|
| Small Business | 59 |
| Midsize Enterprise | 33 |
| Large Enterprise | 85 |
ControlUp is known for its powerful administration tools, real-time insights, and automation capabilities, enabling efficient VDI and infrastructure management. It integrates seamlessly with solutions like Netscaler, offering historical analytics and endpoint monitoring for proactive issue detection.
ControlUp provides an advanced platform for monitoring Citrix VDIs and user sessions, allowing administrators to perform in-depth infrastructure analysis and troubleshooting. It supports virtualization platforms like VMware and Hyper-V, delivering real-time data capabilities and capacity management. ControlUp also facilitates script-based actions and easy deployment, offering AI-enhanced VDI administration. Users can centralize resources for efficient management, benefiting from granular resource visibility and capacity planning. The tool integrates with Scoutbees for end-to-end analysis and supports historical reporting to detect potential issues before they arise.
What are the key features of ControlUp?Organizations rely on ControlUp for effective infrastructure monitoring and management across industries. Within the tech sector, it supports Citrix VDI environments and enhances digital experience evaluations. Healthcare providers utilize its real-time monitoring for seamless administration of virtual platforms, ensuring efficient patient data management. In finance, ControlUp aids in secure and responsive virtualization, key for transactional systems and customer interactions.
SolarWinds NPM is a network performance monitoring tool offering a user-friendly interface with customizable dashboards. It provides real-time tracking of device health, latency, and bandwidth utilization, supporting diverse integration and scalability needs.
SolarWinds NPM's robust features include real-time monitoring of network performance and efficient tracking of device health, latency, and bandwidth utilization. The tool is appreciated for its ease of deployment, scalability, and support for integration with other tools. Features like SNMP monitoring, NetPath, and comprehensive reporting enhance its diagnostic capabilities and network visibility. However, users identify areas for improvement such as real-time analytics, advanced customization options, and enhanced scalability for larger enterprises. Better customer support, improved integrations, and security measures are also desired.
What are the key features of SolarWinds NPM?In enterprise environments, SolarWinds NPM is deployed to monitor network health and device status, sending alerts for any issues. It provides visibility into network performance, tracking bandwidth utilization and server metrics efficiently. Its applications span from monitoring routers, switches, and firewalls to supporting infrastructure monitoring across industries.
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