ControlUp vs Zabbix comparison

ControlUp and Zabbix are both solutions in the IT Infrastructure Monitoring category. ControlUp is ranked #32 with an average rating of 8.0, while Zabbix is ranked #1 with an average rating of 8.8. ControlUp holds a 1.1% mindshare in IM, compared to Zabbix’s 12.8% mindshare. Additionally, 100% of ControlUp users are willing to recommend the solution, compared to 95% of Zabbix users who would recommend it.

ControlUp

Read 12 ControlUp reviews

2,431 Views
1,288 Comparison Views

100% willing to recommend

Zabbix

Read 107 Zabbix reviews

24,598 Views
13,037 Comparison Views

95% willing to recommend

ControlUp

Zabbix

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 9, 2024

Zabbix and ControlUp are strong contenders in the monitoring solutions category, each offering unique benefits. Zabbix appears to have an advantage in cost-effectiveness due to its open-source nature, while ControlUp stands out with advanced endpoint monitoring and real-time insights necessary for environments requiring detailed analysis.

Features: Zabbix offers powerful monitoring with low-level discovery, automated network discovery, and flexible configuration options. It supports extensive integrations and historical data retention without charging for these features. ControlUp provides real-time endpoint monitoring, capacity planning, and detailed user and application performance metrics.

Room for Improvement: Zabbix users recommend enhancing reporting and user interface to better serve non-technical users and increasing available templates for devices. ControlUp could improve its integration capabilities and expand network monitoring features while refining reporting and alert setups for thorough insights.

Ease of Deployment and Customer Service: Zabbix supports deployment across on-premises and hybrid cloud environments, backed by strong community support and documentation though it lacks built-in direct support without extra purchases. ControlUp adapts well to hybrid and cloud environments, offering more direct support options, but faces integration challenges and limits direct support without additional services.

Pricing and ROI: Zabbix, being open-source, is free and delivers high ROI through savings on licensing and support, favored for zero-cost deployment and community support. ControlUp, despite higher licensing costs, is considered cost-effective due to advanced features and seamless integration within IT infrastructures.

To learn more, read our detailed ControlUp vs. Zabbix Report (Updated: July 2025).

Buyer's Guide

ControlUp vs. Zabbix

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ControlUp

Ranking in IT Infrastructure Monitoring

32nd

Average Rating

8.6

Reviews Sentiment

7.9

Number of Reviews

Ranking in other categories

Digital Experience Monitoring (DEM) (6th)

Zabbix

Ranking in IT Infrastructure Monitoring

1st

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

107

Ranking in other categories

Application Performance Monitoring (APM) and Observability (9th), Network Monitoring Software (1st), Server Monitoring (1st), Cloud Monitoring Software (1st)

Mindshare comparison

As of August 2025, in the IT Infrastructure Monitoring category, the mindshare of ControlUp is 1.1%, up from 0.8% compared to the previous year. The mindshare of Zabbix is 12.8%, up from 11.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring

Featured Reviews

Richasvi Tripathi

Solutions Developer at HCL Technologies

Used to monitor several devices, but most reports do not give information of all the devices

We have approximately 10 to 20 feature requests pending on the vendor side. Most reports give information about the top 100 devices, but not all of the devices. In our case, we are monitoring 200000 devices. So, we need details for all those devices, but that is limited to 100, which they have improved to an extent in some reports. I'm thinking of one feature request for ISPs because the dashboard does not provide a detailed list of ISPs, and it provides the wrong list. I feel some firewall issues are blocking that, and the team cannot send that detail. That may be the case. One feature request pending on the vendor side is the data format change. Once you see a detail in the report, it is mentioned in some other format, which is hard to analyze sometimes.

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B Ahmed

Manager, Information Technology Zara & Inditex at Cenomi

Enables seamless global client monitoring with reliable remote connectivity

I use the solution to provide a perfect environment for remote connectivity with my clients. Many tools that I require for system maintenance are included. I can easily monitor all of my clients throughout the world I did not give much thought to it, however, improvements could be made to Zabbix.…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"When using ControlUp, the core feature that we have found valuable is its UI. It is a valuable tool to view the analysis reactions of a base core Level 2 or Level 1 team so that they can complete the necessary troubleshooting."

"It has a great career time monitoring tool."

"The most valuable feature is the granularity of visibility into the resources that are in use by our applications."

"The script-based actions have allowed us to extend the core reporting capabilities."

"ControlUp is beneficial as it provides a web interface through which you can access all your infrastructure—servers, devices, and VDI infrastructure—all on the same platform. It supports gathering all infrastructure components in a single, unified dashboard. This helps you identify performance issues or high resource utilization, allowing quick troubleshooting. I appreciate the solid interface that ControlUp offers."

"ControlUp has some good functionalities, such as remotely pushing scripts in the device through the tool."

"It shows you so many details of what's going on in that log-on that, if there's a problem, you can identify it in five minutes."

"The visual look of the interface is very easy to understand what is happening and somewhat why it's happening."

More ControlUp pros

"It's the best solution. Great. I would rate the overall solution ten out of ten."

"The initial setup, while not simple, is easier than other products."

"The most valuable feature is the support for monitoring Cisco switches."

"Zabbix has high scalability. I would rate it a nine out of ten."

"The solution is stable."

"There are lots of great features and functionality within the solution."

"We like the user-interface for this solution, which makes it an easy to use tool."

"It meets my organizational needs. It's pretty easy to use."

More Zabbix pros

Cons

"There was some lag earlier, and reports pulled from the dashboard would sometimes be half an hour old. But now, the information provides real-time status, which is greatly appreciated. Overall, I've seen improvement in the product."

"It can be improved by including script-based scheduling."

"Integration is always a problem, and we feel that we are doing our best and the service provider thinks they are doing their best. I guess if ControlUp's system could be more capable or if people could understand the integration part, that would be better."

"There is area for improvement, maybe in the reporting. It could use some work in reporting."

"This solution be improved by including load throttling tools. For example, I can identify a service where we spend a lot of CPU but I cannot restrict the service from ControlUp. I have to use another tool like AppSense."

"We'd like to see the mobile app working again so that we can get alerts 24/7. This is especially useful for the person on call."

"Something I would love to see from a partner perspective would be maybe a way to do this in a surface hosting provider."

"ControlUp could improve the integration. Microsoft Azure Virtual Desktop monitoring has better integration."

More ControlUp cons

"Its UI needs to be improved a little bit more so that an end-user is also able to handle it. I can handle it, but others should also be able to handle it in a better way. It becomes complex when we are growing and need to add proxies. We need more scalability features and documentation for different use cases. A lot of articles are available, but they need to be in proper documentation. For example, when you have thousands of servers that have to be monitored in different regions of the world, there should be some kind of documentation to describe how you can create proxies and add them. Sometimes, when you are using the database, it can get overloaded. When the network is growing, the number of transactions becomes very high, and the database gets overloaded. There should be information about how to reduce the load on the MySQL database, which is what Zabbix is using. The market is growing a lot, and it should be enhanced for a lot more things. We are currently bringing enhancements at our end for different use cases. For example, when dockerization is going on, how can we check the logs inside the Dockers. We should also be able to monitor and check the number of logins and add features such as SSO login and two-factor authentication as a protocol. These are the security features and concerns that we have to deal with. Currently, we are developing modules to add features to Zabbix, but they should also work on these features."

"I have experienced stability issues approximately five or ten times."

"The stability could be better."

"One of the things we don't like is that Zabbix has a license structure with a price that is high compared to the competition. It's very high, for example, compared to something like Microsoft Teams."

"Zabbix does not draw automatic mapping of the network, this is something they should add in the future. There is a lot of effort that is involved in tailoring some of the settings which could be made easier."

"When it comes to troubleshooting or technical support, there is usually some time lag."

"They should open an SSH session from the web interface."

"My company wanted to do an exercise command to access IT from Cameroon. They wanted to access an FSS to a second host with second equipment that was on another coast but it is not possible on Zabbix to do it. They want to directly access from the front-end of Zabbix to access a prompt in Zabbix to an access terminal. In the front-end, there is no way to do that. That would be an important improvement."

More Zabbix cons

Pricing and Cost Advice

"We are satisfied with the price compared to other solutions."

"Personally, I would say that the only thing I could compare it to is another monitoring tool that we use, Nagios."

"Based on my experience, ControlUp is not that expensive."

"There is no license but we need to pay for support."

"Zabbix is a free solution but the support contact costs money."

"Zabbix is free but if you use it in production then you have to pay for it."

"It is reasonable."

"It's free software released under the GNU/GPL license."

"It is worth every cent to pay or even study to do your own installation."

"We purchased Zabbix for a good price, including support"

"The tool's licensing is good."

More Zabbix pricing and cost advice

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Comparison Review

it_user174738

IT Developer at a tech services company with 51-200 employees

May 31, 2015

Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor

I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…

Read full review

Top Industries

By visitors reading reviews

Financial Services Firm

14%

Healthcare Company

11%

Computer Software Company

11%

Insurance Company

Computer Software Company

16%

Financial Services Firm

10%

Manufacturing Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is your experience regarding pricing and costs for ControlUp Real-time?

Based on my experience, ControlUp is not that expensive. It is a cheap tool because it is deployed to many devices where I work.

See all answers

What needs improvement with ControlUp Real-time?

There is area for improvement, maybe in the reporting. It could use some work in reporting.

See all answers

What is your primary use case for ControlUp Real-time?

My use cases include everything, and I don't mean that facetiously. I mean everything. We manage the servers, manage user sessions, manage everything. We monitor monitoring and take actual actions,...

See all answers

What do you like most about Zabbix?

The template system in Zabbix is very beneficial as it saves time in configuration.

See all answers

What is your experience regarding pricing and costs for Zabbix?

We didn't use the commercial version. We used the free version.

See all answers

What needs improvement with Zabbix?

I think it's the best solution for monitoring. I don't know any better.

See all answers

Comparisons

Nexthink vs ControlUp

Compared 26% of the time

Citrix uberAgent Monitoring vs ControlUp

Compared 22% of the time

Zscaler Digital Experience (ZDX) vs ControlUp

Compared 8% of the time

eG Enterprise vs ControlUp

Compared 7% of the time

Compared 3% of the time

More ControlUp Competitors

LibreNMS vs Zabbix

Compared 9% of the time

Checkmk vs Zabbix

Compared 9% of the time

Icinga vs Zabbix

Compared 6% of the time

NetXMS vs Zabbix

Compared 4% of the time

Nagios XI vs Zabbix

Compared 4% of the time

More Zabbix Competitors

Product Reports

Buyer's Guide

ControlUp

August 2025

Download ControlUp product report

Buyer's Guide

Zabbix

July 2025

Download Zabbix product report

Overview

ControlUp is a digital experience monitoring management platform that makes it possible for IT teams to deliver a work-from-anywhere experience for employees. The solution makes fixing and preventing issues easy, enabling IT teams to make smarter decisions. It also provides monitoring performance, availability, and useful productivity metrics.

The ControlUp platform supports:

Any digital workstyle
Physical endpoints
Virtual desktops
Apps
SaaS
Web apps
Unified communications tools

ControlUp Features

ControlUp has many valuable key features. Some of the most useful ones include:

Out-of-the-box device and performance metrics
Custom metric and device data collection
Non-intrusive, secure agents with offline mode
Custom reporting
Easy-to-use dashboards
Scalable SaaS infrastructure
Built-in troubleshooting & remediation actions
Remote assist
Custom script actions
Multiple scripting languages
Automation and alerting

ControlUp Benefits

There are many benefits to implementing ControlUp. Some of the biggest advantages the solution offers include:

Wide range of platform options: ControlUp offers multiple platform options including Windows, macOS, Linux, and IGE, independent of device location.

Powerful analytics: With ControlUp, you can analyze across your entire infrastructure or you can collect detailed individual device performance.

Optimizes performance: The solution enables you to remediate issues and optimize performance with its support of both manual and automated actions.

Minimize user downtime: ControlUp helps you catch common issues that lead to workflow interruptions. Self-correcting capabilities and comprehensive early-warning systems address issues before they impact employee productivity.

Resolve issues faster: The solution enables you to spend less time on support calls and more time driving value via its real-time troubleshooting and remediation solutions.

Increased visibility of remote environments: Gain real-time visibility across your entire network and find new ways to deliver the best end-user experience possible.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the ControlUp solution.

A Chair, IEEE Consumer Technology Society - Dallas,Texas, USA at a non-profit says, “In terms of the public cloud, ControlUp's features make us feel very secure. Security, uptime, and reduced capital expenditures are the main reasons we use ControlUp. So basically, the money that we consume is based on the amount of time we are using a service. ControlUp offers a return-on-investment type of approach that helps us.”

A VP Virtualisation and Citrix Engineer at BlackRock mentions, “Solve is quickly becoming one of the most-used features. Its interface allows us to connect to all 54,000 monitored endpoints in real-time. The script-based actions have allowed us to extend the core reporting capabilities. Combined with the triggers, we have been growing their usage to fix things before they become an issue. Lastly, the controller view allows us to compare the configurations of settings side-by-side which is extremely helpful when tracking down the RCA of an issue.”

A Senior Citrix Remote Access Engineer at Rabobank comments, “The high-level view of the estate coupled with powerful administration tools has been great. We can see real-time performance and trends and can create triggers for common issues with associated scripts that can automate a lot of the previous manual remediation steps.”

ControlUp

Zabbix is an open-source monitoring software that provides real-time monitoring and alerting for servers, networks, applications, and services.

It offers a wide range of features including data collection, visualization, and reporting.

With its user-friendly interface and customizable dashboards, Zabbix helps organizations ensure the availability and performance of their IT infrastructure.

Zabbix

Sample Customers

B/E Aerospace, North Carolina SECU, Vancouver Island Health Authority, University of Florida

1. IBM 2. Dell 3. Cisco 4. HP 5. Oracle 6. Microsoft 7. Amazon 8. Google 9. Facebook 10. Twitter 11. LinkedIn 12. Netflix 13. Adobe 14. VMware 15. Salesforce 16. SAP 17. Intel 18. AT&T 19. Verizon 20. T-Mobile 21. Vodafone 22. Ericsson 23. Nokia 24. Siemens 25. General Electric 26. Honeywell 27. Philips 28. Sony 29. Samsung 30. LG 31. Panasonic 32. Toshiba

Buyer's Guide

ControlUp vs. Zabbix

July 2025

Free Report: ControlUp vs. Zabbix

Find out what your peers are saying about ControlUp vs. Zabbix and other solutions. Updated: July 2025.

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