ControlUp vs New Relic comparison

ControlUp and New Relic are both solutions in the IT Infrastructure Monitoring category. ControlUp is ranked #31 with an average rating of 8.0, while New Relic is ranked #8 with an average rating of 7.9. ControlUp holds a 1.1% mindshare in IM, compared to New Relic’s 3.9% mindshare. Additionally, 100% of ControlUp users are willing to recommend the solution, compared to 94% of New Relic users who would recommend it.

ControlUp

Read 12 ControlUp reviews

2,373 Views
1,234 Comparison Views

100% willing to recommend

New Relic

Read 160 New Relic reviews

13,147 Views
4,864 Comparison Views

94% willing to recommend

ControlUp

New Relic

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Executive SummaryUpdated on Oct 9, 2024

New Relic and ControlUp compete in the application and infrastructure performance monitoring category. New Relic appears to have the upper hand due to its detailed monitoring capabilities and efficient problem resolution.

Features: New Relic offers extensive application performance monitoring with real-time insights, reliable server and application monitoring, and valuable features such as database query time analysis. ControlUp provides detailed endpoint monitoring, offers real-time insights, and effectively integrates with various platforms.

Room for Improvement: New Relic faces challenges with data privacy concerns, limited error traceability, and complex pricing structures. ControlUp could enhance integration capabilities and network monitoring, and improve its graphical interface and reporting features.

Ease of Deployment and Customer Service: New Relic primarily deploys in public cloud environments, offering flexibility but presenting a learning curve. Its customer service is generally well-rated. ControlUp supports on-premises and hybrid cloud deployments, is known for its seamless setup, and provides reliable technical support.

Pricing and ROI: New Relic is considered expensive, impacting smaller businesses, though it offers high ROI through detailed monitoring. ControlUp is viewed as offering competitive value with scalable licensing, leading to cost savings through improved efficiency.

To learn more, read our detailed ControlUp vs. New Relic Report (Updated: September 2025).

Buyer's Guide

ControlUp vs. New Relic

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ControlUp

Ranking in IT Infrastructure Monitoring

31st

Average Rating

8.6

Reviews Sentiment

7.9

Number of Reviews

Ranking in other categories

Digital Experience Monitoring (DEM) (5th)

New Relic

Ranking in IT Infrastructure Monitoring

8th

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

160

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (9th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (4th)

Mindshare comparison

As of October 2025, in the IT Infrastructure Monitoring category, the mindshare of ControlUp is 1.1%, up from 0.8% compared to the previous year. The mindshare of New Relic is 3.9%, down from 5.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Market Share Distribution
Product	Market Share (%)
New Relic	3.9%
ControlUp	1.1%
Other	95.0%

IT Infrastructure Monitoring

Featured Reviews

Richasvi Tripathi

Solutions Developer at HCL Technologies

Used to monitor several devices, but most reports do not give information of all the devices

We have approximately 10 to 20 feature requests pending on the vendor side. Most reports give information about the top 100 devices, but not all of the devices. In our case, we are monitoring 200000 devices. So, we need details for all those devices, but that is limited to 100, which they have improved to an extent in some reports. I'm thinking of one feature request for ISPs because the dashboard does not provide a detailed list of ISPs, and it provides the wrong list. I feel some firewall issues are blocking that, and the team cannot send that detail. That may be the case. One feature request pending on the vendor side is the data format change. Once you see a detail in the report, it is mentioned in some other format, which is hard to analyze sometimes.

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Rahul -Jain

SDET ANALYST SENIOR at TSYS

Good for application Performance Monitoring but not stable

There are two types of teams we have in every organization. One is for DevOps, and the second one is for performance testing. Those who are using these tools, like AppDynamics, Dynatrace, or whatever tool we have on the APM side. These tools are used by two teams: one is the performance team, and another one is the DevOps team. So, the setup and the alert system belong to the DevOps team, not for performance. So, I don't use any alerts in AppDynamics, Dynatrace, or any of the tools.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It has a great career time monitoring tool."

"ControlUp has an easy installation process."

"The most valuable feature is the granularity of visibility into the resources that are in use by our applications."

"It shows you so many details of what's going on in that log-on that, if there's a problem, you can identify it in five minutes."

"The most valuable features in ControlUp are endpoint monitoring and the many features that are available."

"The visual look of the interface is very easy to understand what is happening and somewhat why it's happening."

"The script-based actions have allowed us to extend the core reporting capabilities."

"Security, uptime, and reduced capital expenditures are the main reasons we use ControlUp. So basically, the money that we consume is based on the amount of time we are using a service."

More ControlUp pros

"You don't have to go through a list of 500 servers."

"One valuable feature is that the synthetic alert stays open until the issue is resolved. You can actually monitor whether your system is back up."

"The most valuable feature is the ability to manage the application flow."

"What I like best about New Relic APM is its user interface because it's simple. The most valuable feature of New Relic APM is end-to-end monitoring."

"To me, the most valuable feature of New Relic APM is the traceability, mainly based on the time travel method, so you get the overall response time, which is pretty helpful for developers and ADR techs looking into issues on a deeper level. New Relic APM is a very good, tailor-made solution."

"The versatility of the solution is its most valuable feature."

"The most valuable features are infrastructure monitoring and application performance monitoring (APM)."

"The synthetics, alerts, and native inbuilt capabilities for monitoring the cloud with the New Relic agents have been helpful."

More New Relic pros

Cons

"The most common complaint that I have heard, at least within our organization, is about reporting. They have their own reporting. It's just that it doesn't yet include everything that you can look at within the application. You can only report on specific metrics or collections."

"It can be improved by including script-based scheduling."

"Integration is always a problem, and we feel that we are doing our best and the service provider thinks they are doing their best. I guess if ControlUp's system could be more capable or if people could understand the integration part, that would be better."

"Solve is a quick and intuitive tool for quickly mapping data together, however, once you have the view of the data that you like, it is difficult to share this with colleagues."

"The graphical user interface needs to be improved from version to version."

"There was some lag earlier, and reports pulled from the dashboard would sometimes be half an hour old. But now, the information provides real-time status, which is greatly appreciated. Overall, I've seen improvement in the product."

"Most reports give information about the top 100 devices, but not all of the devices."

"We'd like to see the mobile app working again so that we can get alerts 24/7. This is especially useful for the person on call."

More ControlUp cons

"Email alert customization is limited."

"New Relic APM is a good tool, and it has a database of failures, but it could use a list of customer-specific failures. New Relic APM should be able to give my company advanced analytics through AI."

"I would like if it could have predictive analysis. Today, we only have the option to configure thresholds."

"The customization of the start and end time is kind of cool."

"It is a serious tool and requires a lot of time invested in order to understand how it works."

"The browser isn't exactly reliable."

"New Relic can be improved by incorporating an automated incident analysis solution."

"The solution only supports the cloud platform and not on-premises."

More New Relic cons

Pricing and Cost Advice

"Personally, I would say that the only thing I could compare it to is another monitoring tool that we use, Nagios."

"Based on my experience, ControlUp is not that expensive."

"We are satisfied with the price compared to other solutions."

"The solution is less expensive than AppNeta."

"Comparatively, the pricing is expensive."

"We spend somewhere around $5,000 to $6,000 per month with an annual recommitment of maybe $60,000. These are just ballpark figures."

"This solution required a license and it is better than some other competitors."

"This is an expensive product."

"The pricing is okay comparatively their competitors. The only concern was whether it should be purchased on demand or bring your own license, and which way passes some savings onto the end customers."

"I loved this product, but we can no longer afford it, so we dropped it."

"The pricing model is a little confusing for beginners. They find it a little expensive, and if you are using it already, then that is not good."

More New Relic pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Computer Software Company

12%

Healthcare Company

11%

Insurance Company

Financial Services Firm

15%

Computer Software Company

13%

Manufacturing Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	2
Large Enterprise	8

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	50
Large Enterprise	61

Questions from the Community

What is your experience regarding pricing and costs for ControlUp Real-time?

Based on my experience, ControlUp is not that expensive. It is a cheap tool because it is deployed to many devices where I work.

See all answers

What needs improvement with ControlUp Real-time?

There is area for improvement, maybe in the reporting. It could use some work in reporting.

See all answers

What is your primary use case for ControlUp Real-time?

My use cases include everything, and I don't mean that facetiously. I mean everything. We manage the servers, manage user sessions, manage everything. We monitor monitoring and take actual actions,...

See all answers

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

See all answers

What needs improvement with New Relic Insights?

I reviewed another observability tool, DataDog, and we moved away from New Relic because the pricing was not convenient and didn't fit our budget. With DataDog, some of the APM features we were loo...

See all answers

Comparisons

Nexthink vs ControlUp

Compared 25% of the time

Citrix uberAgent Monitoring vs ControlUp

Compared 22% of the time

Zscaler Digital Experience (ZDX) vs ControlUp

Compared 9% of the time

SysTrack vs ControlUp

Compared 7% of the time

eG Enterprise vs ControlUp

Compared 7% of the time

More ControlUp Competitors

Dynatrace vs New Relic

Compared 11% of the time

Datadog vs New Relic

Compared 9% of the time

Elastic Observability vs New Relic

Compared 7% of the time

Splunk AppDynamics vs New Relic

Compared 6% of the time

Azure Monitor vs New Relic

Compared 5% of the time

More New Relic Competitors

Product Reports

Buyer's Guide

ControlUp

September 2025

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Buyer's Guide

New Relic

September 2025

Download New Relic product report

Also Known As

No data available

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

ControlUp is a digital experience monitoring management platform that makes it possible for IT teams to deliver a work-from-anywhere experience for employees. The solution makes fixing and preventing issues easy, enabling IT teams to make smarter decisions. It also provides monitoring performance, availability, and useful productivity metrics.

The ControlUp platform supports:

Any digital workstyle
Physical endpoints
Virtual desktops
Apps
SaaS
Web apps
Unified communications tools

ControlUp Features

ControlUp has many valuable key features. Some of the most useful ones include:

Out-of-the-box device and performance metrics
Custom metric and device data collection
Non-intrusive, secure agents with offline mode
Custom reporting
Easy-to-use dashboards
Scalable SaaS infrastructure
Built-in troubleshooting & remediation actions
Remote assist
Custom script actions
Multiple scripting languages
Automation and alerting

ControlUp Benefits

There are many benefits to implementing ControlUp. Some of the biggest advantages the solution offers include:

Wide range of platform options: ControlUp offers multiple platform options including Windows, macOS, Linux, and IGE, independent of device location.

Powerful analytics: With ControlUp, you can analyze across your entire infrastructure or you can collect detailed individual device performance.

Optimizes performance: The solution enables you to remediate issues and optimize performance with its support of both manual and automated actions.

Minimize user downtime: ControlUp helps you catch common issues that lead to workflow interruptions. Self-correcting capabilities and comprehensive early-warning systems address issues before they impact employee productivity.

Resolve issues faster: The solution enables you to spend less time on support calls and more time driving value via its real-time troubleshooting and remediation solutions.

Increased visibility of remote environments: Gain real-time visibility across your entire network and find new ways to deliver the best end-user experience possible.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the ControlUp solution.

A Chair, IEEE Consumer Technology Society - Dallas,Texas, USA at a non-profit says, “In terms of the public cloud, ControlUp's features make us feel very secure. Security, uptime, and reduced capital expenditures are the main reasons we use ControlUp. So basically, the money that we consume is based on the amount of time we are using a service. ControlUp offers a return-on-investment type of approach that helps us.”

A VP Virtualisation and Citrix Engineer at BlackRock mentions, “Solve is quickly becoming one of the most-used features. Its interface allows us to connect to all 54,000 monitored endpoints in real-time. The script-based actions have allowed us to extend the core reporting capabilities. Combined with the triggers, we have been growing their usage to fix things before they become an issue. Lastly, the controller view allows us to compare the configurations of settings side-by-side which is extremely helpful when tracking down the RCA of an issue.”

A Senior Citrix Remote Access Engineer at Rabobank comments, “The high-level view of the estate coupled with powerful administration tools has been great. We can see real-time performance and trends and can create triggers for common issues with associated scripts that can automate a lot of the previous manual remediation steps.”

ControlUp

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

Sample Customers

B/E Aerospace, North Carolina SECU, Vancouver Island Health Authority, University of Florida

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Buyer's Guide

ControlUp vs. New Relic

September 2025

Free Report: ControlUp vs. New Relic

Find out what your peers are saying about ControlUp vs. New Relic and other solutions. Updated: September 2025.

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