Number of service incidents dropped by more than 20%.
Nexthink offers robust device insights with analytics and integrations that enhance work efficiency and end-user performance. It reduces ticket volume, leading to impressive ROI and increased organizational control. Key features like campaign and remote actions enable proactive monitoring and quick issue resolution. However, customer support needs improvement with slow response times and complex NQL scripts. Improvements in integration with ITSM tools and cloud services could further enhance Nexthink's capabilities.
