SysTrack vs Zscaler Digital Experience (ZDX) comparison

Lakeside Software and Zscaler are both solutions in the Digital Experience Monitoring (DEM) category. Lakeside Software is ranked #3 with an average rating of 9.5, while Zscaler is ranked #9 with an average rating of 7.0. Lakeside Software holds a 10.9% mindshare in DEM, compared to Zscaler’s 9.5% mindshare. Additionally, 88% of Lakeside Software users are willing to recommend the solution, compared to 100% of Zscaler users who would recommend it.

SysTrack

Read 11 SysTrack reviews

1,890 Views
1,890 Comparison Views

88% willing to recommend

Zscaler Digital Experience ...

Read 2 Zscaler Digital Experience (ZDX) reviews

677 Views
677 Comparison Views

100% willing to recommend

SysTrack

Zscaler Digital Experience ...

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between SysTrack and Zscaler Digital Experience (ZDX) based on real PeerSpot user reviews.

Find out in this report how the two Digital Experience Monitoring (DEM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed SysTrack vs. Zscaler Digital Experience (ZDX) Report (Updated: December 2025).

Buyer's Guide

SysTrack vs. Zscaler Digital Experience (ZDX)

December 2025

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Helped 881,082 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

SysTrack

Ranking in Digital Experience Monitoring (DEM)

3rd

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Zscaler Digital Experience ...

Ranking in Digital Experience Monitoring (DEM)

9th

Average Rating

7.0

Reviews Sentiment

4.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Digital Experience Monitoring (DEM) category, the mindshare of SysTrack is 10.9%, down from 19.1% compared to the previous year. The mindshare of Zscaler Digital Experience (ZDX) is 9.5%, up from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Digital Experience Monitoring (DEM) Market Share Distribution
Product	Market Share (%)
SysTrack	10.9%
Zscaler Digital Experience (ZDX)	9.5%
Other	79.6%

Digital Experience Monitoring (DEM)

Featured Reviews

SumitKumar18

Senior SME at Microland Limited

Real-time monitoring and dashboards with cost-saving licensing

SysTrack requires significant improvements. Sometimes clients experience broken links where the service doesn't run on the user's machine, causing outdated data to display. For instance, a machine's last reboot might be inaccurately shown as seven days ago instead of two days ago. Additionally, real-time data syncing issues lead to delays, requiring this to be addressed, as data might be several hours old.

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Chella Chalapathi

Senior Technical Program Manager at Infosys

Offers steady access and reliable support but could benefit from better integration and user-friendly insights

Regarding future updates, I would like to see Zscaler prioritize pricing and integrate more with multiple products. Multiple integrations with various platforms would enable some sort of automation. Zscaler provides real-time insights, but it is not reaching the end users properly, which is something Zscaler should improve because it should be user-friendly for understanding what Zscaler is offering. When there is too much technology, people cannot understand it, so it should be very simplified, and there should be some ways for users to gain knowledge about the product themselves. Zscaler's ability to analyze millions of telemetry data points in real-time is still somewhat unclear to me; perhaps that level of knowledge has not been reached by me or the end users, indicating that Zscaler has to focus on that area.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"SysTrack saves significant time for our personnel by reducing the ticket handling time by approximately seventy percent."

"When you search for a machine or a user, the way we get the information is very helpful. The GUI provides us with all the information about that machine that a user is accessing. It tells us about the CPU, memory, etc. The GUI and the details provided are very helpful."

"I am impressed with the huge amount of information that you can get from the infrastructure."

"SysTrack monitors user experience and represents it in the form of a composite score. The scores are placed on a timeline, so you can see how it has gotten better or worse compared to two weeks ago. It gives you a score at the personal, unit, and organizational levels. For example, the score for my entire organization in SysTrack is 77. It's also effective for monitoring user experience and resources in a VDI environment."

"The visualizer feature provides end-to-end analysis on all the machines."

"When a user calls in and says that they are having slowness issues, this tool has the capability to show exactly where the performance issue is. The Resolve feature that they have is very good. It is one of the main features. They are doing a pretty good job with the Resolve feature in terms of showing endpoint performance on various factors."

"SysTrack gathers a lot of different metrics on every single device including performance metrics and application-related metrics such as application usage and resource utilization by applications. It collects a wide range of different metrics, and from that perspective, it's a really good tool."

"We are using the SysTrack 'Prevent' module, which shows real-time discrepancies in the infrastructure."

More SysTrack pros

"Regarding the benefits of Zscaler Digital Experience (ZDX)'s traffic analysis for my IT operations, I believe it greatly supports our needs."

"Zscaler Digital Experience (ZDX) positively impacted my organization by providing Zero Trust Network Access, which many organizations are moving towards."

Cons

"Sometimes clients experience broken links where the service doesn't run on the user's machine, causing outdated data to display."

"When I create a dashboard for a computer-based GPO or user-based GPO, I get details of all the GPOs, but the feature that we found missing is that SysTrack doesn't state how many seconds were required to apply a GPO. It doesn't tell us how many nanoseconds, seconds, or minutes it is taking to process or apply a GPO on a machine. This feature is not there. When there are major issues, if we have the processing time in place, it will help us to identify whether it could be an issue with the domain controller or something else. It would give us a clear understanding to engage other teams for resolving the issue."

"Certain features haven't been tested sufficiently and don't work well."

"The interface needs to be improved because it looks ancient. If you have been working in IT for a long time, over 20 years, you might remember products from the start of your career that look almost identical to the way SysTrack looks now. The user interface is not user-friendly. When you first see the solution, it overwhelms you with everything. It's not easy to use, and it's not that intuitive."

"One thing from a layman's standpoint, the report should be very clear."

"The solution lacks AI in its analysis module."

"If I have my system running, and I'm changing my hardware in the VDI environment, I want to choose a date and see the difference before and after the event."

"If they can integrate some kind of remote administration tool, like the LogMeIn tool, it would be helpful for the DDS team members, as well as for the global team members. We need not search for an additional tool for troubleshooting purposes. Currently, we are using one tool for governance and then we have SysTrack for monitoring the endpoints. There are two tools, and we are spending money on both."

More SysTrack cons

"I have noticed drawbacks within Zscaler Digital Experience (ZDX), as the sales team is too arrogant and too aggressive, playing politics, but the product itself is very good."

Pricing and Cost Advice

"It is somewhat expensive."

"I would rate the solution's pricing a six out of ten."

"Cost-wise, SysTrack has a higher rate than other products, such as Nanoheal, but the features that SysTrack has aren't there in any other product available in the market."

"It is on a per-device basis. It is not on a per-user basis. I was not much engaged in the licensing piece. I was only a part of the conversation about how we are going to scale up or down, but its price, for sure, is competitive."

"If you compare cloud solutions to SysTrack, which is on-premises, then SysTrack is cheaper. If you compare the cost of SysTrack with that of other similar solutions, the cost is similar. For each master server, there's a license. In terms of end user devices, the licenses are sold in multiplications of 10. That's one upfront cost. Once you procure the license, you can use the software for as long as you like. The maintenance is sold on an annual basis. Additional costs are related to hosting and include a SQL server license and Windows server licenses."

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

19%

Manufacturing Company

11%

Computer Software Company

Insurance Company

Manufacturing Company

12%

Healthcare Company

Financial Services Firm

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	1
Large Enterprise	8

No data available

Questions from the Community

What is your experience regarding pricing and costs for SysTrack?

SysTrack is considered an affordable solution. On a scale from one to ten, with ten being very cheap, I would rate it as an eight.

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What needs improvement with SysTrack?

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What is your primary use case for SysTrack?

SysTrack is a digital employee experience platform that we have deployed in our infrastructure without any customized requirements from the client side. Clients seek to reduce the number of service...

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What is your experience regarding pricing and costs for Zscaler Digital Experience (ZDX)?

Zscaler Digital Experience (ZDX) is comparatively an expensive product. There will not be any cost reductions since it is a new and better secured product. The issue arises when any organization wa...

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What needs improvement with Zscaler Digital Experience (ZDX)?

I have noticed drawbacks within Zscaler, as the sales team is too aggressive bypassing partners, but the product itself is very good. The sales approach is quite aggressive globally, and it is not ...

See all answers

What is your primary use case for Zscaler Digital Experience (ZDX)?

I am still working with Zscaler Digital Experience (ZDX), and I continue to search for good solutions in the market as an architect.

See all answers

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Compared 7% of the time

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Product Reports

Buyer's Guide

SysTrack

January 2026

Download SysTrack product report

Buyer's Guide

Digital Experience Monitoring (DEM)

December 2025

Download Zscaler Digital Experience (ZDX) product report

Overview

SysTrack is a digital experience monitoring solution that is designed to empower users to track every aspect of their digital workplaces. Anything and everything that might impact an end user’s experience or an organization’s business productivity can be monitored by administrators using SysTrack. This solution contains many powerful tools that are designed to give administrators the maximum amount of insight into the inner workings of and control over their digital workspaces.

SysTrack Benefits

Some of the benefits that come from using SysTrack include:

Leverage AI to aid in the processing of massive loads of data. SysTrack employs an AI algorithm that enables administrators to easily analyze 10,000 plus data points at any given time. This makes it possible for administrators to utilize and analyze their system’s data effectively without having to hire a large staff to pore over incoming data streams. Staff can now be assigned to areas of greater need, as the processing of data is partially being done by the AI algorithm.

Discover the root causes of various IT issues that arise. The AI that SysTrack uses digs down into the data streams that run through the networks they run on and mine them for information. This mining makes it possible for the AI to learn where issues arise and makes it possible for administrators to take steps to prevent such issues from arising in the future.

Identify areas where you have over- or under-provisioned resources. SysTrack’s AI provides visibility into many different areas of a user’s digital workspace. One of these areas is the provisioning of digital resources. It can make it possible for administrators to find areas where too many resources, or, alternatively, not enough, are being allocated. Administrators can ensure that resources are being appropriately used.

SysTrack Features

When users choose to employ the SysTrack solution, they gain access to many different capabilities. These features include:

Customizable dashboards. Administrators can build dashboards that are most suited to meet all of their needs. SysTrack comes equipped with tools that make it easy for administrators to create the dashboards most suited to their operational needs.

Data visualization tools. SysTrack is designed with built-in tools that allow users to represent data as more than just strings of numbers. These tools enable administrators to transform data into easy-to-understand visual representations. Massive and confusing streams of data can be made more easily accessible for those for whom strings of numbers can be hard to interpret.

Digital workplace experience monitoring tools. SysTrack’s AI algorithm gives administrators the ability to keep track of every aspect of a user’s workplace experience. This gives administrators and IT professionals insights that enable them to prevent any sort of breakdown from occurring in their digital workplace environment. Users can monitor even the most minute aspects of their networks. Nothing will take administrators or IT professionals by surprise when they are using SysTrack’s experience monitoring tools.

Custom report creation tools. SysTrack comes with tools that enable users to create reports that address the areas that most align with their business priorities. These reports make it possible for users to track and keep records of how their workspaces are running.

Lakeside Software

Zscaler Digital Experience (ZDX) is a cloud-based service that provides comprehensive visibility into a user's digital experience by monitoring and analyzing real-time traffic for enhanced connectivity and performance.

ZDX is designed to help organizations ensure optimal application performance and user satisfaction by identifying and diagnosing issues in the network, application, or device level. It offers extensive monitoring solutions that empower IT teams to troubleshoot and resolve issues quickly, which is essential for maintaining productivity in a distributed workforce. By leveraging advanced analytics, ZDX provides insights into user experiences across the entire network, helping to pinpoint performance bottlenecks and streamline IT operations.

What are the important features of Zscaler Digital Experience (ZDX)?

Real-time Analytics: Monitor user performance in real-time to detect and address issues swiftly.
Comprehensive Visibility: Gain end-to-end visibility across networks, applications, and devices.
Proactive Troubleshooting: Quickly identify and resolve issues before they impact productivity.
Advanced Reporting: Access detailed reports to help optimize digital experiences and enhance decision-making.

What benefits and ROI should users look for?

Enhanced Productivity: Faster issue resolution leads to reduced downtime and improved user efficiency.
Cost Efficiency: Streamlining IT operations minimizes overhead costs associated with manual troubleshooting.
User Satisfaction: Better application performance enhances user experiences and satisfaction.
Scalability: Easily scale monitoring across growing digital infrastructures without compromising performance.

In industries like finance, healthcare, and tech, ZDX implementation enhances digital transformation initiatives by providing the tools needed to ensure seamless application performance and connectivity for remote and onsite employees. By leveraging this approach, businesses can improve operational workflows and cater to sector-specific requirements efficiently.

Zscaler

Sample Customers

HONDA, TATA, General Mills, Ford, Kellogg's, Air Canada

Information Not Available

Buyer's Guide

SysTrack vs. Zscaler Digital Experience (ZDX)

December 2025

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