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Splunk Observability Cloud vs Zscaler Digital Experience (ZDX) comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 29, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Splunk Observability Cloud
Ranking in Digital Experience Monitoring (DEM)
3rd
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
89
Ranking in other categories
Application Performance Monitoring (APM) and Observability (5th), Network Monitoring Software (7th), IT Infrastructure Monitoring (4th), Cloud Monitoring Software (4th), Container Management (5th)
Zscaler Digital Experience ...
Ranking in Digital Experience Monitoring (DEM)
9th
Average Rating
7.6
Reviews Sentiment
4.5
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the Digital Experience Monitoring (DEM) category, the mindshare of Splunk Observability Cloud is 6.4%, up from 3.1% compared to the previous year. The mindshare of Zscaler Digital Experience (ZDX) is 7.2%, up from 6.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Digital Experience Monitoring (DEM) Mindshare Distribution
ProductMindshare (%)
Splunk Observability Cloud6.4%
Zscaler Digital Experience (ZDX)7.2%
Other86.4%
Digital Experience Monitoring (DEM)
 

Featured Reviews

PK
Project Manager at AGRICULTURE SKILL COUNCIL OF INDIA (ASCI)
Unified observability has improved real-time governance and now drives data-led decisions
Log Observer Connect is embedded here, but we are facing some delays in centralized log collection and analysis, which can be further fastened. We are collecting all the data metrics and decision-making insights, but all these data-driven decisions coming from different applications are not connected somewhere. A consolidated form or correlation of these insights is not happening between each other due to which we feel we are missing something significant. Some generalized feedback includes that predictive alerts or alarms which can be integrated with AI-driven alarms and alerting features should be established so that there is AI-driven intelligence and anomaly detection happening with a complete systematic process in service delivery. Application dependencies are huge, and business and operational dashboards should be improved. Right now there are very interactive custom dashboards, and every now and then, the personalization of enhancements keeps happening. KPI monitoring, executive reporting, and analytics have definitely been introduced to a great extent. There are few things in cloud-native monitoring, such as integration with AWS and Azure, where we sometimes do face lags. Those things can definitely be improved upon. I have used Datadog and Dynatrace before using Splunk Observability Cloud. Datadog was definitely recommended by most of our peers because of its very strong comprehensive observability and very strong and unique dashboard systems. Dynatrace was also very good because they have offered a lot of AI-driven analysis methods and processes, which was helping our organization a lot. Since our organization has a very strong IT ecosystem for agriculture, very different kinds of customized things are required.
VikasTiwari - PeerSpot reviewer
Senior Network Engineer at Anthology
Unified monitoring has improved SaaS troubleshooting and reduces MTTR for remote users
In my opinion, the best features Zscaler Digital Experience (ZDX) offers are Zscaler Digital Experience (ZDX) Insights and scoreboards for quick health visibility. I can analyze the path to identify what the bottleneck of the application is, and I can also diagnose the endpoint for device-level root cause analysis, which is very helpful. Scoreboards and root cause analysis have helped my team significantly, as a scoreboard represents a 100% healthy application and connection, meaning no issues can be identified. During troubleshooting, I definitely need to visit the Insights and scoreboard to understand the level of connectivity the user is experiencing. Zscaler Digital Experience (ZDX) has positively impacted my organization by being beneficial for me as a troubleshooter and administrator, as I can identify all types of network performance-related issues, leading to faster resolutions of user complaints, improved collaboration between network, desktop, and security teams, and more productivity in identifying issues before they affect users. The outcome shows a 40 to 50% reduction in MTTR for SaaS applications and better SLA reporting for critical apps like Zoom and Salesforce, among many more applications which can be integrated with tenant authorization.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Splunk's GUI and dashboard capacity are the most valuable features of Splunk Infrastructure Monitoring."
"The volume it handles is very good, including the number of metrics, the volume number of traces, and more."
"We haven't really experienced any glitches or bugs."
"The most valuable thing that we have seen within our group is the ability to ingest all this raw data and have it organized in a certain way so that different groups can get effective alerting from this massive amount of raw data that is out there."
"Splunk Real User Monitoring (RUM) has one great advantage in that if they have SAP users, they can monitor their SAP applications."
"Comparing to Cloud, Splunk Cloud, or any other solution, the most valuable feature of Splunk Observability Cloud is that it is entirely based on metrics."
"Splunk Infrastructure Monitoring reduces our mean time to resolve. We are more proactive than reactive."
"Previously with other applications, analyzing and controlling our API latency required almost five to six hours a day of resources, but with Splunk Observability Cloud, I only need to allocate one to two hours maximum per day to accomplish the same tasks."
"Zscaler Digital Experience (ZDX) positively impacted my organization by providing Zero Trust Network Access, which many organizations are moving towards."
"Regarding the benefits of Zscaler Digital Experience (ZDX)'s traffic analysis for my IT operations, I believe it greatly supports our needs."
"Zscaler Digital Experience (ZDX) has positively impacted my organization by being beneficial for me as a troubleshooter and administrator, as I can identify all types of network performance-related issues, leading to faster resolutions of user complaints, improved collaboration between network, desktop, and security teams, and more productivity in identifying issues before they affect users."
 

Cons

"I've only experienced downtime, crashes, or performance issues when it isn't configured correctly."
"Unfortunately, with our current setup, we just have to implement Log Observer in a couple of instances so that we can have that integration with Splunk Observability Cloud."
"Regarding the negative side, I think the licensing can be much better because it is based upon host units and there is additional licensing for the number of traces that I can bring in."
"There's a lot of talk about AI-powered analytics and guidance in Splunk Observability Cloud. I didn't get a great sense of how much of it is actually working; there are a lot of AI hallucinations."
"The user interface of Splunk Observability Cloud needs a lot of work."
"Splunk would be better if some tools were integrated to be able to take action on security or network concerns."
"The cardinality is pretty low."
"There are several performance enhancement areas for Splunk Observability Cloud. For instance, Splunk Observability Cloud's IT service intelligence core part needs improvements as clients request more IT services performance matrices than the current system supports."
"Support responses are excellent, but for more complex cases, it sometimes takes longer."
"Zscaler Digital Experience (ZDX) is comparatively an expensive product."
"I have noticed drawbacks within Zscaler Digital Experience (ZDX), as the sales team is too arrogant and too aggressive, playing politics, but the product itself is very good."
 

Pricing and Cost Advice

"Splunk APM is a very cost-efficient solution."
"The solution's pricing is competitive. I rate the solution's pricing a seven out of ten. The price of the solution could be cheaper."
"Splunk APM is expensive."
"The pricing is reasonable."
"Splunk Infrastructure Monitoring is an expensive solution."
"It appears to be expensive compared to competitors."
"Splunk Observability Cloud is expensive."
"The product is a bit expensive considering the competition but the company may negotiate the price."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
11%
Manufacturing Company
8%
Construction Company
8%
Computer Software Company
7%
Financial Services Firm
11%
Manufacturing Company
10%
Healthcare Company
9%
Insurance Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business33
Midsize Enterprise9
Large Enterprise56
No data available
 

Questions from the Community

What needs improvement with SignalFx?
Regarding dashboard customization, while Splunk has many dashboard building options, customers sometimes need to create specific dashboards, particularly for applicative metrics such as Java and pr...
What is your primary use case for SignalFx?
The solution involves observability in general, such as Application Performance Monitoring, and generally addresses digital applications, web applications, sites, and mobile applications. I worked ...
What advice do you have for others considering SignalFx?
We're a customer and end-user. Currently, in France, we cannot use the artificial intelligence option. While this option is enabled for the United States and many countries, it's not yet available ...
What is your experience regarding pricing and costs for Zscaler Digital Experience (ZDX)?
I consider the pricing reasonable for the value delivered, and the setup is straightforward with good onboarding support.
What needs improvement with Zscaler Digital Experience (ZDX)?
Zscaler Digital Experience (ZDX) can be improved with more detailed mobile device support, better integration with third-party ITSM platforms, and enhanced reporting customizations. I can easily in...
What is your primary use case for Zscaler Digital Experience (ZDX)?
My main use case for Zscaler Digital Experience (ZDX) is to monitor end-user experience for SaaS applications, and I can also integrate all those applications within the tenant and troubleshoot net...
 

Also Known As

Splunk Infrastructure Monitoring, Splunk Real User Monitoring (RUM), Splunk Synthetic Monitoring
No data available
 

Overview

 

Sample Customers

Sunrun, Yelp, Onshape, Tapjoy, Symphony Commerce, Chairish, Clever, Grovo, Bazaar Voice, Zenefits, Avalara
Information Not Available
Find out what your peers are saying about Splunk Observability Cloud vs. Zscaler Digital Experience (ZDX) and other solutions. Updated: June 2026.
908,834 professionals have used our research since 2012.