Nexthink Reviews

My main use case for Nexthink is using Windows Hello for Business, which helps our users receive the Windows Hello notification on their system so that they can set up their PIN.

A specific example of how I use Nexthink with Windows Hello for Business is through a campaign that runs on users' systems and lets them know they need to set up a PIN to log in easily during their daily login.

Nexthink has positively impacted my organization by helping our service desk in many different ways. We used to receive numerous calls, but now, since we have the API and self-troubleshooting available in the catalog or portal, users can address common issues with Microsoft Teams or Microsoft Outlook, which reduces customer contact for our organization.

We used to receive around 22,000 customer contacts in a month last year, which has reduced to 14,000 in a month currently.

The best features that Nexthink offers are the campaign and the workflow within our environment, which helps users easily replace their systems and self-troubleshoot without reaching out to any IT service desk.

The campaign and workflow features help users self-troubleshoot by reminding them when they are using a retired machine and informing them that the life cycle of this machine has expired, allowing them to either continue using it for the next month or raise a request for a replacement machine, which benefits both the user and the company in complying with asset data.

I appreciate the ability to check their life cycle date via Nexthink on a monthly basis, as we roll out some kind of campaign for them.

Nexthink is solid, but I see that the upcoming updates include Spark, which will help our company easily gather data regarding user responses to our campaigns.

I have been using Nexthink for more than one and a half years.

Nexthink is stable in my experience.

Nexthink's scalability is good.

The customer support is very easy to contact, and they respond instantly whenever we have issues with remote actions or workflows.

We did not use any solution before Nexthink; this is the first time we are using it.

I am not really aware of the pricing, but I can say that it is very easy to set up the extension in our browser, allowing us to troubleshoot from there.

Nexthink has helped with license reclamation use cases, where many software applications are already installed on user machines that our vendor pays for, and rolling out the campaign has allowed us to identify unnecessary software and remove those licenses, saving costs.

Prior to choosing Nexthink, we evaluated SysTrack, but it did not help in service desk operations, which is why we moved to Nexthink.

I would advise others looking into using Nexthink to create use cases as much as possible, as this helps the vendor improve their business operations and run smoothly.

I give this product a rating of 10 out of 10.

The primary use case of Nexthink is for IT service management and ticket time reduction. We use it to get real-time data, as Nexthink provides data in real-time with a maximum delay of five minutes.

Nexthink is valuable for showing real-time data. We also appreciate the smooth UI and dashboard. The platform is beneficial as it provides data in real time, whereas alternatives may provide up to twenty-four-hour-old data.

Deployment and user interface need improvement. The UI is hierarchical, which makes navigation complex and isn't user-friendly for those unfamiliar with it.

I have been using Nexthink for a total of five years - four years on-premises and the last year in the cloud.

The solution is stable. I rate it ten out of ten.

Technical support sometimes has delays, similar to SysTrack, and I rate it nine out of ten.

Positive

Before using Nexthink, I started my journey with it and then moved to SysTrack. I've also used MDM and TechUnit but primarily Nexthink and SysTrack.

We have two dedicated resources for the implementation and administration of Nexthink.

Both Nexthink and SysTrack offer comparable functionality, including automation and dashboards.

Nexthink is about 10% more expensive than SysTrack, however, it is effective, justifying the additional cost.

Overall, I would recommend Nexthink as a first priority and rate it ten out of ten.

I mainly use Nexthink for end-user device monitoring, which includes desktops, laptops, or any virtual devices, focusing predominantly on virtual desktops. The agent is deployed on these devices to monitor applications, and it is primarily used for AI operations.

The most valuable feature of Nexthink is its proactive issue identification, which is part of its unique selling proposition. It includes ITSM processes by identifying and resolving issues, thereby improving user experience and productivity enhancements. 

Real-time analytics is also effective as it involves real-time monitoring for proactive issue identification. Self-healing capabilities within the tool further enhance its value.

There could be improvements in monitoring user sentiments. Currently, user sentiment is not being monitored, meaning if a user faces multiple issues, their sentiments cannot be captured through the tool.

I have been using Nexthink for about eight to nine years.

Nexthink is a cloud-based solution, a SaaS instance that gets allocated to the customer. There are no performance or scalability issues.

The solution is completely scalable.

Vendor support is rated ten out of ten, indicating high satisfaction with customer service and support.

Positive

Installation is very straightforward, and one person can easily handle it.

Once installed, it is cloud-based, requiring no special management beyond what is standard.

Pricing is competitive, and the licensing model is straightforward. It is a per-device licensing model charged on a monthly subscription basis.

I rate Nexthink ten out of ten. Although there is room for improvement regarding monitoring user sentiments, it is not a significant issue.

I have not developed a practical use case because my experience with Nexthink was limited to certification training. I worked with some features during my training, but it was planned education rather than practical application.

Nexthink is a complete package where you can dive deep into how applications and IT infrastructure are working. The visual presentation is better than other products I have explored, so I really appreciated using Nexthink.

When I reflect on my experience, I remember that it was more intuitive to work with Nexthink compared to other solutions.

I am unable to provide recommendations on how Nexthink can be improved because I did not engage in any actual practical work with the platform. My experience was limited to certification training.

I used Nexthink approximately two and a half years ago, though it has been about two years since I had any experience with the platform.

I am unable to assess whether Nexthink is stable based on my experience during certification or training.

I cannot recall information about Nexthink's scalability from what I learned during certification or training.

I do not recall how Nexthink's customer support operates based on my training or any experience I may have had interacting with them.

Negative

I have worked with several solutions including AppDynamics, though this experience was also limited to certification training.

I did not receive any insights into pricing, setup cost, and licensing during my certification or training.

I did not have an implementation team involved in my experience with Nexthink.

I have not seen a return on investment from Nexthink, as I cannot share any relevant metrics from my training or certification experience.

I did not receive any insights into pricing, setup cost, and licensing during my certification or training.

Nexthink was the only platform evaluated as part of my training, with no other options considered.

Main use cases have been campaigns and remote executions, either scheduled or manual, and Nexthink Query Language.

The best features Nexthink offers are the DEX scores and the ability to walk through an application that is on a browser.

The DEX scores help because they give an overview of how well an organization is doing across the industry compared to other organizations.

It helps to see what users are experiencing before they call the service desk.

In the past, when there have been issues that were global, it was easier to tell all users what the impact was and advise them not to call the service desk while we were working on the issue remotely.

The biggest limitation in features is the limited amount of metrics collected to use for Nexthink queries and investigations.

Nexthink can be improved by allowing collection of more metrics. For example, if there is the Print Spooler remote action, it would be helpful if the metric for the print queue was available when doing an NQL query to decide whether or not to run a remote action on a regular basis. Some of the metrics being collected are good, but they seem limited and are not as useful when running queries to decide whether or not to run a remote action.

There is a lot of improvement that can be made on the documentation side, the licensing side, and some of the backend side, including collection of metrics, ease of use to set up workflows, and more documentation on how to build custom remote actions.

I have been using Nexthink for around three and a half years.

There are no stability issues.

There are no scalability issues.

There are no customer service issues.

Positive

When Nexthink is implemented in a company, it should not be sold as just an IT tool. The people who support the applications need to be involved more. The tool can be adopted quicker and brought more broadly if the support groups of the applications are involved when it is purchased.

One of the biggest pieces of advice would be to purchase all the licensing needed to get the full functionality of the product. I would rate this review as a nine.

We use the solution for compliance and experience scoring.

The experience centre is one of the most valuable features; the other is the benchmarking. It gives you an easy way to use it. I have some one-page overviews; you can drill down the effect per element. You can use it to start improving your services.

It assists in making decisions regarding device replacements for non-compliant or malfunctioning devices that cannot support Windows 11. Additionally, it helps configure startup sequences to enhance efficiency during working hours.

Nexthink has evolved from its previous versions, shifting its focus towards security. While they do not position themselves solely as a security tool, they offer valuable information. It's beneficial that they continue providing discount information as they have before without introducing additional vulnerabilities. Nexthink's strength lies in providing a comprehensive overview, including application vulnerability assessments.

Nexthink is actively developing artificial intelligence capabilities.

I have been using Nexthink as a service provider for ten years. We are using the infinity version of the solution.

I rate the solution’s stability a ten out of ten.

We have a large service centre working with Nexthink for different-cost customers. We have about ten customers using this solution.

I rate the solution’s scalability a ten out of ten.

Technical support is good.

Positive

The initial setup is easy and takes a week to complete.

I rate the initial setup a ten out of ten, where one is difficult, and ten is easy.

The product has a fixed monthly price and service cost, which varies based on the features.

I rate the product’s pricing a six out of ten, where one is cheap, and ten is expensive.

If you want to integrate with ServiceNow, for instance, it'll be more work.

Nexthink can support home use and promote its advantages, even on local networks. This enables us to gain insights into Wi-Fi or home network setups, allowing us to assist phone users in improving their setups.

I recommend the solution as it enables using Nexthink across various services, preventing the concentration of knowledge in one person or small team. This spreads the benefits of Nexthink throughout the entire company.

Overall, I rate the solution a nine out of ten.

This solution is for end users. If the end user is using a laptop and they face any issues on a daily basis such as their browser not working or Outlook running out of memory, this solution helps with the upgrading of capabilities. It has AI capabilities that automatically detect problems before the end user becomes aware of them. 

This product is suitable for small, medium and large companies because the way it is designed.

The auto building capability has been most valuable. It keeps on checking the system in terms of various factors like battery, memory usage and application usage. If it picks up any kind of challenges by using deployed script, it provides notification to the end user stating that there was an issue and that it has been fixed. 

There are many limitations. If I'm using a Windows 10 system and Windows has certain restrictions, Nexthink won't be able to penetrate into the Windows OS due to those restrictions. They are working on workarounds and finding a solution to address those issues.

We have been using this solution for one year. 

It is pretty much stable in Windows environments.

This is a scalable solution. 

The initial setup is straightforward. The way it is designed only requires us to carry out certain due diligence in a customers' environment, fix certain parameters, make the environment ready and then go ahead with the deployment. If I compare this particular tool with others it is very simple. It takes four to six weeks for the deployment to be completed. I would rate the setup process a four out of five. 

It requires very minimal maintenance, unless the original equipment manufacturer release some kind of update which requires manual intervention. However, to be on the safer side, we have deployed a couple of resources to take care of those things and of the customer communication.

I like the product, features and the support we are getting from the original equipment manufacturer, OEM. That is great, if I compare with the other products that I have seen. The turnaround time is much shorter. If I'm working on an issue today, within a couple of hours, I can expect a response from them. 

There are certain layers when it comes to pricing. The product has three layers and these layers are associated with certain sources. For example, the top layer have the premium services and the bottom layer has the basic services. Based on the customer's requirement, we procure licenses mapped to one of these layers. 

In terms of cost, I would rate them an eight out of ten.

I would recommend carrying out due diligence in the environment where they're going to deploy the solution. This will provide them with key information about the product suitability. 

I would rate this solution an eight out of ten.

My main use case for Nexthink is access remote control. I use Nexthink for remote control in my day-to-day work by searching about the user ID, finding their desktop, and sending the request to remote their access.

Nexthink has impacted my organization very positively. It is faster to deal with tickets.

The best features Nexthink offers are archiving and fixing issues through remote control. The archiving feature helps because it has fixed the issue remotely.

Nexthink can be improved by offering more solutions. Everything appears to be there regarding the needed improvements.

I have been using Nexthink for around one year.

Nexthink is stable.

Nexthink's scalability is good.

The customer support is very good.

Negative

I did not previously use a different solution.

Before choosing Nexthink, I did not evaluate other options.

My advice for others looking into using Nexthink is that they should use it to make their work faster. Nexthink saves a lot of time. I would rate this product a 9 out of 10.

I use Nexthink to monitor application crashes of processes or how the device works in our environment. We monitor more than 1,00,000 devices in our company with Nexthink. Our company also creates campaigns and helps create campaigns for some end users of Nexthink. If sometimes a user runs low on space, in our company, we send an automated notification with the help of the tool asking them to delete some files from their device, along with the ability to send some scripts as well. In our company, we can use Nexthink to monitor the performance of applications and send some PowerShell scripts to check whether the services are running. You can perform an investigation if sometimes something is not working fine. Without taking remote access, you can capture all the logs from a particular application in the back-end to see how it behaves and what applications. Sometimes, you can see what is wrong or enhanced with the solution's taskbar before collecting all the data from this tool.

Nexthink saves a lot of time for the technicians who work on the troubleshooting side since you don't have to wait for someone to connect remotely to help you troubleshoot the issues in several devices, as it will give you an overview if you want to check devices to see what is happening with them. You will get an overview of all the devices you want on the same screen and show you what is happening while also allowing you to export the details in an Excel file, which you can use to compare and check if some application is working on a particular system or not. If an application is not working on a particular system, you can find out why it is not working by grabbing the logs and checking the process, which can save a lot of your time. If I were to create a matrix to explain how the solution saves time, I would rate it an eight out of ten, meaning that the solution's ability to help save time is 80 percent.

Nexthink is just a monitoring tool. In our company, we can't deploy anything from Nexthink the way we can deploy from any other endpoint solutions. It is not possible to create any dashboard in Nexthink, but you can create your dashboard in Splunk. I am unsure whether Nexthink is a monitoring tool with built-in features since we don't have access to many of its features in our organization. If the solution sends alerts through the dashboard or automated emails, especially when things are not working fine, it can be a great improvement and add to the solution's features. Some other tool sends automated emails if things are not working fine in Nexthink. One should be able to schedule monitoring in Nexthink. The aforementioned areas can be considered for improvement in the product.

I have been using Nexthink for more than two years.

Stability-wise, I rate the solution a nine out of ten.

Scalability-wise, I rate the solution a nine out of ten.

I have never contacted the solution's technical support.

BigFix was one of the solutions that I worked with in the past.

The solution is deployed on the cloud. Earlier, we had the solution on an on-premises server, but right now, we have it on a private cloud from Azure in our company.

There is a different team consisting of seven to eight people, a mix of engineers and administrators in my company, who maintain and upgrade the application.

I recommend the solution to those planning to use it. Nexthink provides its users with a very good point of overview and presentation.

There are many benefits of Nexthink since it allows a person to check in seconds which applications are running or if there are any crashes, thereby giving a good overview to the user that can be helpful during troubleshooting. Instead of connecting to a tool remotely, from Nexthink itself, you can see what works fine.

I rate the overall solution a nine out of ten.

We offer this solution as part of our service from Atos. It is part of our digital workplace offering and is bundled with other digital workplace solutions. Nexthink is primarily used to target customers who want to get the performance of their device's endpoint. It can be applications, laptops, desktops, and software assessments.

It helps us provide more business to service providers and improve user experience.

The most valuable feature is the application experience because it monitors SaaS web-based applications.

Their release management processes could be improved to release the updates in a more confined and process-oriented way.

For future releases, it would be good to have a more controlled way to access their cloud environment rather than depend on logs gathered from the company. They should have read-only access to their admin environment to get certain logs.

We have been using Nexthink for ten years. We are working with the SaaS version, on-premises and on cloud, but it will be mostly SaaS in the future. We are using the latest version.

It is a reliable solution. Performance-wise, Nexthink is very good, and with each version, it is improved and stable.

It is a scalable solution, and the cloud version is easy to scale.

The technical support is good. We have a director for professional support with Nexthink.

The initial setup was complex because there were issues with the infrastructure, and we had to build it. We needed about 20% help from the vendor for deployment, and it took us two months to complete the deployment.

There are application owners who manage the maintenance, such as updates or performance issues. We have about 50 people using Nexthink.

The return on investment is great.

Direct cost varies between $10 to $30, and MSP prices are different. There can be additional costs with additional modules, but that varies depending on how the contract is signed.

I rate this solution a ten out of ten. Compared to other solutions, CIS Track is more traditional, and Nexthink is more modern and well marketed.