Nexthink Reviews

We use this solution to reduce ticket volumes. We complete a proactive analysis of end user machines. Our users are able to raise a ticket to our service management team in the service desk. Once we pick up the same issues being reported, we complete a deep investigation and remediation process to avoid these type of tickets in future.

This solution supports 13,000 machines and we have seven to eight people supporting from offshore.

This is a proactive management tool and we make use of the metrics, dashboard creation and complete remote actions on end user machines. If the end user is experiencing issues with a hard disk, we know that capacity will be approximately 80%. We will then do rear triggering on the end user machines. 

We need some guidance from the Nexthink team on some of the new features they are releasing and how best to use them. 

Out of our 10,000 licenses, we would like a dashboard that shows which machines are active and which machines are un-active.

I have been using this solution for two years.

This is a very stable solution. 

This is a scalable solution. 

When I reach out to the Nexthink support team, they are very friendly. They take at least two to three hours to reply to emails. 

We use SysTrack as well as Nexthink and both tools are the same.

Our organization used a VM machine and the setup was easy. It took two to three hours. 

It was done by an in house team.

This solution is improved each time there is a version update. The 3.91 version has an improved GUI model that is very fast compared to the older version. It is a very user friendly tool. 

I would rate this solution an eight out of ten. 

We have Nexthink for end-user devices. Nexthink is a client that monitors end-user devices for what's happening with them.

We are using its latest version. This is a subscription-based solution, and we upgrade it all the time.

It is useful for managing end-user devices. The insights and the data that you get from end-user devices are most valuable.

They can improve the Nexthink action module.

We've had Nexthink for at least three years, if not more.

It is a very stable and mature solution.

It is installed on all machines in the organization, but its number of users is very limited. Its users are basically admins. So, it is installed on every machine in the organization, but it is used by the IT. The end-user compute support team uses Nexthink mainly to manage end-users and communicate with their machines.

 I'm not aware of whether there was something similar to this.

It is not a difficult thing to set up Nexthink. There is nothing complicated about it.

It is a very good solution. We're satisfied with Nexthink. You just need to try it out. It works well. It has a couple of competitors, and you should just see which one suits you more.

I would rate it an eight out of ten.

Nexthink is a product for end-users to collect, monitor, report, and analyze information about their IT infrastructure. We recommended it to a customer who wanted to monitor all the end-user infrastructure. Nexthink was a good fit because it allowed them to monitor security and report on the infrastructure from all end-users at all of their branches. Many customers our customers have multiple branches.

Nexthink allows our customers to have visibility into their whole environment and security. And it lets you install the agent as a package for selected users instead of every user. This helps cut down on the delay involved in a bulk installation.

Nexthink helps users improve their security. 

We've had some issues integrating Nexthink with the cloud, so there are some delays in bandwidth, causing it to slow down a little. If they added better integration with the public cloud, I would be more likely to recommend it to customers. Many of my customers have mostly on-prem infrastructure, whereas our solutions are published on the public cloud Azure Stack. There is one Active Directory on-prem and an additional one on the Azure Stack. So we have a problem replicating the primary Active Directory on Azure Stack. And it's challenging to configure all the customer's infrastructure to work with Nexthink and the additional Active Directory on Azure. 

My current job title is senior presales engineer, and I work with primary technology like Dell EMC, VMware, and cloud solutions. I used Nexthink in my previous position last year. 

Nexthink's performance is okay. It just depends on the network bundles.

Nexthink is easy to scale, so it's suitable for large businesses.

Nexthink support is slow when we open a new case, and support handles the case with us each time.

Installation is straightforward. It takes about two weeks for a team of two people to build, create, and configure agents for the end-users. So we take around one week to collect the info on their infrastructure and another to complete the configuration.

I think Nexthink saves you money. Our customers have already saved money because they have extensive infrastructure, and Nexthink can handle all that, so it's a good return.

Nexthink offers an introductory price, but when you apply for the renewal license, the price increases. 

I rate Nexthink eight out of 10. I think Nexthink is a good product, but there are some issues with API integration of devices from vendors, such as VMware, Microsoft, and Dell EMC. If you are thinking of adopting Nexthink. I recommend studying the documentation and all the other materials. The more familiar we are with this product and its features, the more we can recommend it to our clients.

I use the solution for my day-to-day activities. I use it for analytical purposes. I'm part of technical support. In my organization, we are using this product as one of the remote action tools. It is one of the IT analytical tools, which will help us to handle productive problem management, in our IT Infra-related issues. That is the main purpose.

Mostly we're using the solution for internal purposes, for our internal employees. Whenever we are using applications or any laptops, usually we will face system performance issues. This tool has been able to identify proactive services or any proactive obligation, which was causing those issues. We are using Nexthink finder, which will give proactive information about the applications or services, which are causing our system to perform badly. We investigate and we find resolutions. We are approaching all endpoints and resolving those issues, even before a user is raising a request. Basically, the product allows us to be proactive and deal with problems before users even know there are problems.

The aspects related to IT analytics were good. Previously in our organization, we were not using any tools for maintaining our IT-related issues. Once this application was implemented in our organization, we were able to find lots of issues, and we became more proactive and resolve issues proactively in our environment.

The initial setup is very simple. 

We haven't had any issues with stability.

The solution could use better automation and less coding. Since I am part of the administrative background, I'm not completely into the development side. I'm not well versed in coding. 

For example, if we take a UiPath as an application, even a non-coding person can use UiPath to create a code, without even having knowledge in coding. Similar to that, if there could be an option in Nexthink that could help administrative people so that they could work without being dependant on developers, that would be ideal. 

We are using this application for a graphical representation as well, for our internal review purpose. I'd like to see different templates. If they include more in the next release, that would help us to give a representation in a different way, that would be helpful. If they offered infographics as part of reporting, it would help us provide information to our leadership and IT teams. 

We've used the solution for four years now. 

We were using a smaller hardware configuration, and, after the implementation, we increased our hardware configuration to a minimum of 8GB of RAM. Overall, we are not facing any issues. 

We have 10 people who are dedicated to working on Nexthink. However, we use it to cover our entire organization. Most are using it indirectly, not directly.

We haven't faced any issues with scaling.

We were not using any solution previous to implementing this product.

The initial setup is easy. We have only a 10 member team in our organization. That 10 members team is supporting our entire organization and even though we are limited, we didn't find any difficulties in deployment or implementation.

Deployment took around one week since we have lots of endpoints in our organization and we needed some time to verify and validate a CMDB database and update that in the Nexthink. 

We have different teams that handle various parts of the organization, and therefore, maintenance is spread out across personnel.

I'm just on the administrative side. I do not have any insights in terms of licensing or pricing.

I would recommend Nexthink as a good application to use in organizations that need to proactively identify their IT issues. Without disrupting end-users, we can use this application as one of the research or analytical tools to resolve their issues proactively.

I'd rate the solution at an eight out of ten. We've mostly been pretty happy with its capabilities. 

We are using Nexthink for proactive monitoring of the performance of services on our endpoints. We are using the on-premise version but we will be moving to the cloud in the near future.

Nexthink has helped out organizations by reducing the number of level one incidents. That is the most beneficial outcome that we have experienced because we have been more proactive. Whereas before, the user was contacting the help desk. With the new proactive approach, our team is contacting the user and solving the issues instead of them contacting us. We are identifying the major issues before they happen. Proactiveness is the code of the solution.

All the features of Nexthink are really useful when it comes to providing visibility into the endpoints and the services that we are monitoring, but the most interesting and useful features are the campaign and remote actions.

The solution could provide more training. There should be proper documentation on the solution because even for small issues we have needed to reach out to the support team. The person who is doing all the administration work should have the proper information, but the problem is the documentation is lacking. There is no proper training or documentation available. Nexthink is holding all the information. We want to learn, but you can not without the information.

I have been using Nexthink for approximately five years.

Nexthink is stable. However, they keep releasing the new version every month or maybe twice a month. That is a problem. There should be at some period in which the updates or the upgrade fix the environment enough for it to become stable. For example, we upgraded from one version previously, and then everything is fine. Then you wait another 20 days and then you have to upgrade everything all again. You need to upgrade your server and the client to maintain compatibility and similarity between clients and server. The number of upgrades and updates should be reduced. These small updates should not be as frequent. They should package all the features and then release the big upgrade after five or six months after receiving feedback. They should fix all the major issues and release a stable version rather than releasing a small update and asking us to upgrade every now and then. It is frustrating.

Nexthink is scalable but the problem is finding the information to do it is a challenge. The information is not readily available. If you want to do the scalability on your own, you cannot do it. You do not have the necessary information. You will need to reach out to the vendor and they will do it for you. They are controlling all of the information preventing people from learning on their own.

We have a client where this solution has been deployed that has more than 50,000 users. If I calculated all our client's users together the number would probably be close to 1 million.

We have plans to increase the usage of this solution based upon the number of business use cases that we have.

The technical support is satisfactory but the first level of support needs improvement. They do not have a lot of knowledge and are forwarding the requests to someone else.

The installation is straightforward and not that complex. The whole infrastructure deployment would take two to three hours with two people.

The Nexthink environment is maintained by the administrator team.

I would recommend the cloud platform. The on-premise solution we are using will be phased out at some point.

I rate Nexthink a seven out of ten.

I primarily use Nexthink for security, compliance, dispatch management, and remote worker device management.

Nexthink's best features are Engage and Act, which we use in combination for self-healing use cases.

Nexthink could have better integration with ITSM tools - at the moment, they only integrate with ServiceNow, so adding other tools, like HP SMAX, would be very useful. In the next release, Nexthink should include the features from the cloud version that are missing in the on-prem solution, like application experience and deck checking.

I've been using Nexthink for two-and-a-half years.

Nexthink is stable - sometimes we discover bugs, but once they are reported, Nexthink fixes them in the next release.

The initial setup was straightforward, and the deployment took two to three days.

I advise anybody using Nexthink for the first time to get the basic certification to learn about Nexthink and how to use it. After that, they should use a demo version to practice before deciding if they want to install it. I would give Nexthink a rating of eight out of ten.

We use this product to provide digital experience analytics for our customers. This solution also allows us to monitor any issues our customers are having with their services.

We have found the combination of analytics and automation in this solution to be very valuable to our organization, as it allows for us to perform auto-resolution on customer issues.

We also appreciate the fact that this product offers integration with other software, this makes it more universally usable.

The stability of this solution could be greatly improved to avoid performance issues.

We would also like the product to be developed in order for it to support non-Windows platforms.

We have been using this solution for just over three years.

We have found that the stability of this solution is not particularly good, and can cause issues with record integrity.

We have found the cloud-based version of the solution to be very scalable. However, on-premises the scalability could be limited, and require extensive design beforehand.

The support for this solution could be significantly improved. We have found that our issues require five to seven days for a resolution to be found, as the first-line support team are not able to assist us. We have also experienced incidents where a planned upgrade was due to take place, but we have not been notified that it was happening.

Neutral

The initial setup of the product was a very straightforward, repeatable process for us as we are using the cloud-based version of the solution.

We implemented this solution using a vendor team, and their level of expertise was excellent.

As a business, we have found that our ROI from this solution has been seen in the reduction in the amount of support incidents being experienced by our customers. The ROI from this product is cumulative over time, and requires ongoing, proactive monitoring work with our customers.

We would advise organizations who are considering this solution to use the cloud-based variant if possible.  The setup for the on-premises version of the product is complex, and implementation can be lengthy.

This product requires a lot of focus to be placed upon the functionality that is really needed, in order for it to be really valuable to an organization.  Also, we would advise that this is an ever evolving solution, where the full benefits of its use would be realized over a period of time and not immediately after installation.

I would rate this solution a nine out of ten.

We used this solution for workplace analytics and we deployed it to 400,000 company devices internationally. It enabled us to get analytical information from users; to ascertain whether there were any issues with their laptops, connecting internally or externally, or connecting to any virtual machine from a local device. I'm a senior system architect and we are customers of Nexthink. 

Nexthink is valuable because it's enabled us to reduce the time it takes to resolve any issues. Our MTTR was very low after we installed Nexthink. We can see the network situation of users and establish where any problems originate.

It would be helpful if Nexthink could maintain a library for some of the standard EXEs to be named automatically. Some of the EXEs have been tagged, but it is very limited. 

I used this solution for almost five years. 

The solution is stable. 

The solution is scalable. We have deployed to 400,000 employees internationally. 

I've never contacted the technical support from Nexthink, but colleagues have told me that they are very good. 

I was not involved with the deployment. 

If an organization is looking for workplace analytics, to have access to the kinds of issues employees are facing and the things that don't work as they should, then I recommend Nexthink.

I rate this solution eight out of 10.