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Inderjeet Singh - PeerSpot reviewer
Inderjeet Singh
Administrator at a tech vendor with 10,001+ employees
Real User
Mar 1, 2022
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Excellent IT service management allowing us to provide quality support to our customers
Pros and Cons
  • "I like everything about this product."
  • "The next release could use some improvement in the tools that are provided."

How has it helped my organization?

This solution allows us to provide quality support to our end users.

What is most valuable?

I like everything about this product.

What needs improvement?

The next release could use some improvement in the tools that are provided.

For how long have I used the solution?

I have been using this solution for the past five months.

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What do I think about the stability of the solution?

This is a stable solution, I am happy to be working with it.

What do I think about the scalability of the solution?

Scalability is huge with this solution.

What other advice do I have?

I would recommend this tool to anyone considering getting it. This tool will work within your environment to help reduce the number of incidents and problems within the environment.

I would rate this solution a ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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PeerSpot user
PeerSpot user
it_user835797
IT Architect at a logistics company with 5,001-10,000 employees
Real User
Mar 13, 2018
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Number of service incidents dropped by more than 20%
Pros and Cons
  • "Number of service incidents dropped by more than 20%."
  • "Although limited to 100,000,000 events per engine, it is suffice to do investigations for more than 30 days."
  • "Number of service incidents dropped by more than 20%."
  • "It lacks support for IoT and most network equipment."
  • "It lacks support for IoT and most network equipment."

What is our primary use case?

  • Security and compliancy management 
  • Global CA 5000 workstations in 30 countries with multiple IT organizations.

How has it helped my organization?

  • Preventive maintenance of end user devices. 
  • Number of service incidents dropped by more than 20%.

What is most valuable?

Repository of events. Although limited to 100,000,000 events per engine, it is suffice to do investigations for more than 30 days.

What needs improvement?

  • Go into IoT (mostly Linux based). 
  • At this moment, it is only Windows and mobile (Android and iOS).
  • It lacks support for IoT and most network equipment.

For how long have I used the solution?

Less than one year.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Download our free Nexthink Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2026
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Buyer's Guide
Download our free Nexthink Report and get advice and tips from experienced pros sharing their opinions.
Buyer's Guide
Nexthink
March 2026
DOWNLOAD NOW
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