Lakeside SysTrack vs Nexthink comparison

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Lakeside SysTrack

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Executive SummaryUpdated on Oct 29, 2026

Nexthink and Lakeside SysTrack compete in IT infrastructure monitoring and management. Nexthink offers more features and support but is more expensive, while SysTrack provides a budget-friendly choice with some UI and integration improvements needed.

Features: Nexthink offers real-time data insights, proactive issue identification, and automation to enhance endpoint management and troubleshooting. Its AI Assistant simplifies query creation, while Live Dashboards deliver organizational insights. Dynamic reporting, Engage and Act modules, and Remote Actions offer adaptability and a self-healing capability. SysTrack collects extensive performance metrics, aiding in problem resolution. Its telemetry data supports asset management and historical analysis, with Resolve aiding in issue resolution.

Room for Improvement: Nexthink should boost usability by extending automation, refining its query language, and improving integration with more ITSM tools. Users also desire better visibility of Remote Actions and more comprehensive reporting. SysTrack needs enhancements in its user interface design, more proactive problem-solving features, and better third-party and cloud integration for improved user experience.

Ease of Deployment and Customer Service: Nexthink offers public, private, and hybrid cloud deployment models with varying support feedback. Some users find support responsive and helpful, whereas others report delays or complex processes. SysTrack excels with on-premise, hybrid, and private cloud capabilities but receives mixed feedback on support timing and clarity, indicating the need for improvement.

Pricing and ROI: Nexthink is more expensive but users see value in its extensive features and support enhancing productivity and reducing manual efforts, yielding ROI through cost savings in license optimization and proactive maintenance. SysTrack, more cost-effective with straightforward licensing, remains competitive rather than cheap. Both solutions yield notable ROI by saving time and increasing device management efficiency.

To learn more, read our detailed Lakeside SysTrack vs. Nexthink Report (Updated: September 2026).

Lakeside SysTrack vs. Nexthink

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Lakeside SysTrack

Ranking in Digital Experience Monitoring (DEM)

5th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Nexthink

Ranking in Digital Experience Monitoring (DEM)

1st

Average Rating

8.6

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2026, in the Digital Experience Monitoring (DEM) category, the mindshare of Lakeside SysTrack is 6.3%, down from 11.9% compared to the previous year. The mindshare of Nexthink is 11.8%, down from 20.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Digital Experience Monitoring (DEM) Mindshare Distribution
Product	Mindshare (%)
Nexthink	11.8%
SysTrack	6.3%
Other	81.9%

Digital Experience Monitoring (DEM)

Featured Reviews

SumitKumar18

Senior SME at Microland Limited

Real-time monitoring and dashboards with cost-saving licensing

SysTrack requires significant improvements. Sometimes clients experience broken links where the service doesn't run on the user's machine, causing outdated data to display. For instance, a machine's last reboot might be inaccurately shown as seven days ago instead of two days ago. Additionally, real-time data syncing issues lead to delays, requiring this to be addressed, as data might be several hours old.

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Puneet-Singh

Assistant consultant at TCS

Proactive analytics have improved device performance and optimized disk space and support workflows

Nexthink offers many features, with the best being Flow, which encompasses almost everything. We have Nexthink Workspace and Spark, allowing integration with Teams so users can find solutions without going to the service desk, rectifying issues in chat. Nexthink Infinity has brought a lot of benefits to us. There has been a very good change from integration. Integrating ServiceNow with Nexthink automates problem ticket and incident generation, enabling the team to proactively know the kinds of problem statements we are receiving. For the integration with Teams, we have not completed it yet, but we are in the planning phase, and once done, we will observe the results. Nexthink has the capability of integrating with most third-party applications, which is a great feature. With the remediation actions we have in Nexthink, it has provided great self-heal capabilities along with proactiveness. By looking at the dashboards and identifying problem statements, we can share this information with the end-user computing teams to fix issues. Nexthink has significantly helped us enhance our DEX score from 74 to 80. When I talk about features that led to the improvement of our score from 74 to 80, there were earlier issues with device performance and reliability not being addressed. Noting these, we identified devices lacking free disk space and low RAM capacity contributing to high memory usage or excessive CPU usage. Disabling unnecessary startup applications brought us to a new DEX score of almost 80.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We have got a good return on investment because it was able to deliver during the pandemic."

"This is a great tool, but it's important that system admins have training on the product and use it regularly."

"SysTrack gathers a lot of different metrics on every single device including performance metrics and application-related metrics such as application usage and resource utilization by applications. It collects a wide range of different metrics, and from that perspective, it's a really good tool."

"SysTrack monitors user experience and represents it in the form of a composite score. The scores are placed on a timeline, so you can see how it has gotten better or worse compared to two weeks ago. It gives you a score at the personal, unit, and organizational levels. For example, the score for my entire organization in SysTrack is 77. It's also effective for monitoring user experience and resources in a VDI environment."

"It is a stable product. I would rate its stability a nine out of ten."

"We are using the SysTrack 'Prevent' module, which shows real-time discrepancies in the infrastructure."

"When you search for a machine or a user, the way we get the information is very helpful. The GUI provides us with all the information about that machine that a user is accessing. It tells us about the CPU, memory, etc. The GUI and the details provided are very helpful."

"It is a very powerful tool that will make your life easier."

More Lakeside SysTrack pros

"Nexthink has positively impacted my organization by reducing handle times, reducing ticket volumes, improving employee experience of software, workstation replacements, battery replacements, alerting users about password expiration, any upcoming changes, project changes, targeted campaigns, and more."

"I like everything about this product."

"Handling multiple endpoints can be very difficult, and I would say if you have a big organization Nexthink will be a big asset for them."

"From my perspective as someone supporting the environment, I have definitely seen Nexthink improve our ability to identify, troubleshoot, and respond to end-user endpoint issues more efficiently."

"Nexthink really reduces a huge amount of work through automation skills and automation steps, which saves considerable time."

"The initial setup is very simple."

"My advice to others looking into using Nexthink is to not hesitate and go for it, as it is an absolute powerhouse of a tool."

"The solution is stable."

More Nexthink pros

Cons

"SysTrack isn't stable enough. There are too many upgrades, and not all versions are stable."

"The interface needs to be improved because it looks ancient. If you have been working in IT for a long time, over 20 years, you might remember products from the start of your career that look almost identical to the way SysTrack looks now. The user interface is not user-friendly. When you first see the solution, it overwhelms you with everything. It's not easy to use, and it's not that intuitive."

"If they can integrate some kind of remote administration tool, like the LogMeIn tool, it would be helpful for the DDS team members, as well as for the global team members. We need not search for an additional tool for troubleshooting purposes. Currently, we are using one tool for governance and then we have SysTrack for monitoring the endpoints. There are two tools, and we are spending money on both."

"There are a lot of issues with the solution and certain features such as the survey feature and sensors, that don't work well and need to be improved."

"The tool needs to improve the integration with third-party providers like Cisco products."

"Their dashboard could be better. They did it custom, which is the main problem."

"When I create a dashboard for a computer-based GPO or user-based GPO, I get details of all the GPOs, but the feature that we found missing is that SysTrack doesn't state how many seconds were required to apply a GPO. It doesn't tell us how many nanoseconds, seconds, or minutes it is taking to process or apply a GPO on a machine. This feature is not there. When there are major issues, if we have the processing time in place, it will help us to identify whether it could be an issue with the domain controller or something else. It would give us a clear understanding to engage other teams for resolving the issue."

"Their dashboard could be better. They did it custom, which is the main problem. They should have given an option to integrate it with some of the tools such as Power BI. Unfortunately, they are developing their own native dashboarding capabilities, which is killing them, in my view. The product is good, but dashboarding has been a pain area. I have to literally learn a new BI or dashboarding solution just for a system. We have 100 such kinds of solutions in our environment. If every solution has its custom solution for dashboarding, we can't survive. It is going to be crazy."

More Lakeside SysTrack cons

"The solution could use better automation and less coding."

"It would be good to have a more controlled way to access their cloud environment."

"Nexthink can be improved. From my experience with Workspaces, there is a component called Workspaces, and I believe there is an AI performance issue."

"Customer support is good and could be better."

"We would like to see the reporting in this solution improved. At present there are gaps in the data it reports."

"Nexthink can be improved by providing stronger proof and investigation data when investigating crashes, which would help identify the exact root cause and supply evidence."

"They can improve the Nexthink action module."

"There could be improvements in monitoring user sentiments."

More Nexthink cons

Pricing and Cost Advice

"It is somewhat expensive."

"I would rate the solution's pricing a six out of ten."

"Cost-wise, SysTrack has a higher rate than other products, such as Nanoheal, but the features that SysTrack has aren't there in any other product available in the market."

"If you compare cloud solutions to SysTrack, which is on-premises, then SysTrack is cheaper. If you compare the cost of SysTrack with that of other similar solutions, the cost is similar. For each master server, there's a license. In terms of end user devices, the licenses are sold in multiplications of 10. That's one upfront cost. Once you procure the license, you can use the software for as long as you like. The maintenance is sold on an annual basis. Additional costs are related to hosting and include a SQL server license and Windows server licenses."

"It is on a per-device basis. It is not on a per-user basis. I was not much engaged in the licensing piece. I was only a part of the conversation about how we are going to scale up or down, but its price, for sure, is competitive."

"I have seen it help improve the user experience scores. This helped clients to save costs on another tool that they were trying to deploy in order to improve the user experience by just deploying some scripts. We were able to identify the issues and help them remediate those using our help. The process does not take much time and it provided background on end user performance. Therefore, they were able to save a lot, e.g., for approximately 50,000 endpoints at two dollars per machine per year, that is about $100,000 in savings."

"There are certain layers when it comes to pricing. The product has three layers and these layers are associated with certain sources. For example, the top layer have the premium services and the bottom layer has the basic services."

"With this implementation of the Act and Engage module, I believe that there is a one-time fee for a two-month period, which is for the support team to make additional customizations."

"Nexthink can pay for itself quickly if you identify and complete the most valuable use cases. The tool can do so much that to purely compare the price in a static way to other tools in your arsenal would be a mistake. If you do a more dynamic comparison that’s based on the overall functionality and use cases possible then it comes out cheaper. You need to consider it a relative measurement against potential use cases, size of the organization, maturity of organization, etc."

"I would rate the tool's pricing a nine out of ten. The tool's pricing model is pay-as-you-use."

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Top Industries

By visitors reading reviews

Financial Services Firm

15%

Manufacturing Company

13%

Insurance Company

Computer Software Company

Financial Services Firm

13%

Healthcare Company

13%

Manufacturing Company

12%

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	1
Large Enterprise	8

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	3
Large Enterprise	47

Questions from the Community

What is your experience regarding pricing and costs for SysTrack?

SysTrack is considered an affordable solution. On a scale from one to ten, with ten being very cheap, I would rate it as an eight.

What needs improvement with SysTrack?

What is your primary use case for SysTrack?

SysTrack is a digital employee experience platform that we have deployed in our infrastructure without any customized requirements from the client side. Clients seek to reduce the number of service...

What is your experience regarding pricing and costs for Nexthink?

My experience with pricing, setup cost, and licensing is that it was very easy. It was the best option when it comes to costing.

What needs improvement with Nexthink?

Nexthink has a very strong feature set, and I am still continuing to expand my experience with some of its more advanced capabilities. One area I would like to explore more deeply is Flow and the m...

What is your primary use case for Nexthink?

My main use case for Nexthink is supporting the digital employee experience and proactively identifying and resolving endpoint issues. I use it to investigate device performance, troubleshoot issue...

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Product Reports

Download Lakeside SysTrack product report

Lakeside SysTrack

October 2026

Download Nexthink product report

October 2026

Overview

SysTrack offers comprehensive digital experience monitoring for IT environments like VDI and user devices. It provides valuable insights into performance, aiding service desk operations and improving efficiency through metrics tracking and data analysis.

Combining advanced tools for endpoint analysis and service optimization, SysTrack empowers organizations to enhance user experiences. Its features like Black Box, Resolve, and data capture improve performance insights, while virtual machine planning and incident mitigation streamline operations. Despite its robust toolkit, challenges exist in integration with third-party tools such as Dynatrace and Power BI. Users advocate for improved dashboards and centralized management consoles to optimize efficiency. Real-time data synchronization remains a focus area for future enhancements.

What are SysTrack's key features?

Black Box and Resolve: Provides critical insights to help diagnose performance issues.
GUI and Data Capture: Enhances endpoint analysis through detailed data collections.
Self-Help and Monitoring Dashboards: Assists service desk operations efficiently.
Virtual Machine Planning: Facilitates better infrastructure utilization and planning.
Automated Incident Mitigation: Streamlines the response to technical problems.
Infrastructure Insights: Aids in license management and cost-saving strategies.

What benefits and ROI should organizations expect?

Enhanced User Experience: Drives operational efficiency through better performance insights.
Reduced Service Desk Load: Enables fewer needed resources for support functions.
Cost Savings: Optimizes resources, reducing overall expenses.
Real-Time Performance Monitoring: Keeps operations smooth with continuous status updates.

SysTrack is widely adopted in industries needing to monitor digital employee experience within VDI environments. Organizations with large-scale deployments, such as those managing thousands of users, benefit significantly from its telemetry and infrastructure performance tracking capabilities. It supports reducing service-related challenges through its comprehensive analysis and proactive insights.

Lakeside Software

Nexthink offers real-time digital experience management with features like live dashboards, remote actions, and AI-driven insights, aimed at improving user engagement and IT infrastructure management.

Nexthink caters to organizations seeking to enhance digital experiences by offering dynamic campaigns, comprehensive reporting, and seamless ServiceNow integration. Its AI Assistant, device monitoring, and automation features support efficient decision-making and rapid issue resolution. While offering real-time analytics and proactive troubleshooting, Nexthink users have identified areas for improvement, such as enhancing query language flexibility and third-party integrations. They seek better automation, customer support, and pricing strategies to optimize Nexthink's potential. Enhanced monitoring and integration capabilities are also desired to bolster IT productivity and infrastructure management.

What are the key features of Nexthink?

Live Dashboards: Provides real-time data visualization for quick insights.
Dynamic Campaigns: Enables personalized user engagement initiatives.
Remote Actions: Facilitates seamless IT issue troubleshooting and resolution.
Device View: Offers deep insight into endpoint device performance.
AI Assistant: Provides guided queries and problem-solving suggestions.

What benefits and ROI should users look for?

Proactive Issue Identification: Reduces downtime by anticipating potential disruptions.
Enhanced User Experience: Improves employee satisfaction and productivity.
Efficient IT Management: Streamlines operations and reduces resource expenditure.
Compliance and Security: Ensures adherence to industry standards.
Automation and Integration: Boosts performance with smooth, integrated workflows.

Organizations in sectors like IT services, finance, and healthcare leverage Nexthink for digital experience improvement, endpoint monitoring, and automated incident resolution. They employ its real-time analytics for compliance and security management and utilize its automation capabilities to ensure seamless IT service management and employee productivity enhancement.

Sample Customers

HONDA, TATA, General Mills, Ford, Kellogg's, Air Canada

https://www.nexthink.com/custo...