OpenText Qfiniti is a unified, centrally managed suite of call center software and workforce optimization solutions for multichannel interaction analysis, with real-time agent support and call center performance management capabilities.
| Product | Market Share (%) |
|---|---|
| OpenText Qfiniti | 1.0% |
| Genesys Cloud CX | 20.7% |
| NICE CXone | 13.5% |
| Other | 64.8% |
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