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PatrickKuria - PeerSpot reviewer
Enterprise Systems Engineer at Sybyl
Real User
Top 5Leaderboard
Granular, insightful, and easy to implement
Pros and Cons
  • "It's easy to implement as it's made by Oracle for Oracle."
  • "Technical support could be faster."

What is our primary use case?

I've used the solution for monitoring. It looks at if something is slow, which processes are taking the most resources, if it's up or if it's down, et cetera. 

What is most valuable?

I like how you can drill down to a problem, like which specific query is causing the most workloads, which user has issued that query, what's taking up the most resources, et cetera. 

It's easy to implement as it's made by Oracle for Oracle. Yeah. It's very insightful when it comes to what you can check healthwise on a database. 

What needs improvement?

Technical support could be faster. 

For how long have I used the solution?

I've been using the solution for three years. 

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What do I think about the stability of the solution?

It's fairly stable. It doesn't disappoint. There are no bugs or glitches and it doesn't crash or freeze. 

What do I think about the scalability of the solution?

The product is scalable in terms of how much better business you can monitor. You can really just keep adding them.

I know of six users of the solution in our organization. That said, I am sure we can add more if we need others. If we add new employees, we will increase usage. 

How are customer service and support?

Technical support is good. That said, they take a lot of time before they start acting upon an issue. 

How was the initial setup?

I did not handle the initial setup of the solution. 

That said, I understand that it is simple to implement. 

I can't speak to the deployment or how long it took. 

What about the implementation team?

The entire implementation was done in-house. 

What's my experience with pricing, setup cost, and licensing?

There is a license that is required, however, I cannot speak to the exact cost.

What other advice do I have?

I'd rate the solution nine out of ten. We are quite satisfied with its capabilities. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Louis Mtambo - PeerSpot reviewer
Application Support Officer at FINCA MALAWI
Real User
Useful monitoring, reliable, and easy data access
Pros and Cons
  • "The most valuable features of Oracle Enterprise Manager are the data guide and online monitoring."
  • "Oracle Enterprise Manager could improve the monitoring types and the graphics."

What is our primary use case?

We are using Oracle Enterprise Manager for managing databases in banking.

How has it helped my organization?

Oracle Enterprise Manager has helped our organization by allowing us easy access to data in the extractor manager.

What is most valuable?

The most valuable features of Oracle Enterprise Manager are the data guide and online monitoring.

What needs improvement?

Oracle Enterprise Manager could improve the monitoring types and the graphics.

For how long have I used the solution?

I have been using Oracle Enterprise Manager for approximately six years.

What do I think about the stability of the solution?

Oracle Enterprise Manager is stable.

What do I think about the scalability of the solution?

I have found Oracle Enterprise Manager to scalable. We are using a lot of data in our large data warehouse. We plan to increase usage and upgrade in the next two or three years. For the next upgrade, we will most likely move to the cloud.

Which solution did I use previously and why did I switch?

We were previously using SQL and we switched to Oracle Enterprise Manager because of compatibility issues with our system.

How was the initial setup?

The initial setup of Oracle Enterprise Manager was a bit complex. The whole process took approximately two days.

I rate the setup experience of Oracle Enterprise Manager a four out of five.

What about the implementation team?

We used a specialist to do the implementation. The vendor assists with the maintenance of the solution.

Which other solutions did I evaluate?

We did evaluate other solutions before choosing Oracle Enterprise Manager.

What other advice do I have?

My advice to others is Oracle Enterprise Manager is a stable and scalable enterprise compared to the other similar solutions.

I rate Oracle Enterprise Manager an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Andrea Trespidi - PeerSpot reviewer
Storage & Backup Engineer at a tech vendor with 10,001+ employees
Reseller
Good product for Oracle management and monitoring
Pros and Cons
  • "The most valuable feature is the monitoring because it's very useful for checking and troubleshooting compared with other products, like Nagios for example, that have some interaction with Oracle."
  • "The interface could be more friendly for basic users."

What is our primary use case?

It's a good product for Oracle management and monitoring. This solution is deployed on-premises, and we are using the latest version.

What is most valuable?

The most valuable feature is the monitoring because it's very useful for checking and troubleshooting compared with other products, like Nagios for example, that have some interaction with Oracle. Enterprise Manager is good for a DB administrator to troubleshoot and check monitoring.

What needs improvement?

The interface could be more friendly for basic users.

For how long have I used the solution?

I have been using this solution for one year. 

How are customer service and support?

I haven't used Oracle technical support for this product. But we have used them for other products, like Oracle Server or Oracle Appliance, for example. For Oracle Appliance, I don't have good feedback because recently we had some issues with Exadata, and they were taking too much time with giving us a solution, so the case was still open for weeks.

Technical support is responsive, but the problem is that there are some other customers that we are managing, and there is not good feedback because every now and then, there are issues for which we open a case, and the same issues are continuously appearing. We are experiencing issues with the same hardware, and we never get a fix.

This is for Oracle Private Cloud Appliance and for Oracle Exadata. For Oracle software, we have good feedback about the quality of the support. But as far as the hardware, I cannot say the same.

How was the initial setup?

Setup wasn't very complex, but usually Oracle products are not easy to install. It's normal for there to be some complexity because Oracle products are not "plug and play" like other products.

Which other solutions did I evaluate?

For monitoring issues, I compared Oracle Enterprise Manager to Nagios. There was a monitoring need that Nagios could not provide but Enterprise Manager could.

What other advice do I have?

I would rate this solution 8 out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Rudolf Holzmayr - PeerSpot reviewer
Head of Application Support & Infrastructure at Baader Bank AG
Real User
Top 10
Stable monitoring that is scalable but it's expensive
Pros and Cons
  • "I like that it's stable."
  • "I would like to see better pricing."

What is our primary use case?

We use this solution to monitor the server, looking at the system, and maintaining it.

What is most valuable?

I like that it's stable.

What needs improvement?

I would like to see better pricing.

For how long have I used the solution?

I have been using this solution for a couple of years.

We are using the latest version.

What do I think about the stability of the solution?

It's a stable solution.

What do I think about the scalability of the solution?

It's a scalable product. We have approximately seven users in our organization.

We have plans to continue using this solution.

How are customer service and technical support?

I have not contacted technical support.

Which solution did I use previously and why did I switch?

We are using Ruckus.

How was the initial setup?

I was not involved in the maintenance.

We have a team of five to maintain this solution.

What's my experience with pricing, setup cost, and licensing?

It's expensive.

We are paying on a yearly basis, but we are currently negotiating for a new license.

Which other solutions did I evaluate?

We are currently evaluating software such as Eggplant. 

We like Tosca, but we never received a response.

We are also looking into the Robot Framework.

What other advice do I have?

Other than being costly, it works.

I would rate Oracle Enterprise Manager a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Akin Temel - PeerSpot reviewer
Database Manager at Gantek
Real User
Good graphical user interface and good monitoring but does not scale
Pros and Cons
  • "Due to the infrastructure's size, the introduction they offer is very, very useful. It helps with an overall understanding of the product."
  • "The solution has a very large resource system. It's too big. There are too many items."

What is most valuable?

The solution's most valuable aspect is the fact that it is embedded with the Oracle database and Oracle's engineering system, its extra data, and analytics. 

They have plug-ins that are very helpful. 

Due to the infrastructure's size, the introduction they offer is very, very useful. It helps with an overall understanding of the product.

They have a very nice graphical user interface.

The monitoring is good.

We can capture the SQL tune from us. With Oracle Enterprise Managers, we can see the rich performance tuning. 

What needs improvement?

Oracle has made a pretty complex system, which has made us want to explore other options.

The solution has a very large resource system. It's too big. There are too many items.

The solution has too many licenses. If you want to monitor the MSS or the other tasks, they want you to use their license. However, it's a very expensive license. Oracle is a very big company. The database is the number one product in Oracle, and in the world. They don't need to charge for the adjusted monitoring tool. They already are making so much on licensing elsewhere. I don't like it.

The initial setup is rather difficult.

It would be ideal if Oracle offered something that was open-source. They don't yet offer an open-source database. We would like to have the freedom to monitor in-house.

The solution does not scale at all.

For how long have I used the solution?

I've been using the solution for about five or six years at this point. It's been a while so far.

What do I think about the stability of the solution?

It's a stable product. For the most part, they have quite a stable system. However, there are at times difficulties with the project server. They have a very big container program in their project server as Enterprise Manager is running in the project server. The old configuration was more difficult, and, in any case, users need to be precise with their configurations to ensure stability.

What do I think about the scalability of the solution?

The solution is not scalable at all. You would not choose this solution in order to expand on it later.

How are customer service and technical support?

I can't say that I have experience with technical support. I cannot comment on it.

How was the initial setup?

The initial setup is not straightforward. It's quite complex, or, rather, not very easy. You really have to concentrate on the tasks. You must first install the database before we can use our SQL server or our SQL database. Now, you must do the record database first. You must install the database before the server. I don't understand why. Then, you have to try to install the Enterprise Cloud Control Manager. 

It's important that whoever installs the solution has specific Oracle knowledge, otherwise they will run into problems.

What other advice do I have?

We are partners with Oracle. We have a business relationship with the company.

I have more than 20 years in the IT sector. I am a database engineer.

We tend to use the latest version of the solution, however, we have clients on older versions. We have one client, for example, on version 12.

I would rate the solution at a seven out of ten, overall. We're mostly satisfied with the product.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1447671 - PeerSpot reviewer
System Administrator & Oracle DBA at a government with 10,001+ employees
Real User
Reliable, fast, and secure, but the user interface needs improvement
Pros and Cons
  • "The most valuable features are security and speed."
  • "The user interface is not very interactive. It needs improvement."

What is our primary use case?

We are using this solution to record our employee's information and all of the daily on-site activity.

What is most valuable?

The most valuable features are security and speed.

What needs improvement?

The user interface is not very interactive. It needs improvement.

For how long have I used the solution?

We have been using this solution for more than 10 years.

We are not using the latest version, but it's not that old. 

Currently, the newest version is 19C and we are using 11G.

What do I think about the stability of the solution?

Oracle Enterprise Manage is stable.

What do I think about the scalability of the solution?

It's a scalable product.

We have approximately 500 users in our organization.

How are customer service and technical support?

Currently, we do not have any technical support. 

Technical support is needed.

How was the initial setup?

The initial setup is straightforward.

The user manual is very good and it is very easy to install.

Deployment times vary depending on the features that you want to include. 

If you want to include only the regular features of Oracle, then it will take 35 minutes, and less than an hour if you want to include some more options.

Two engineers are more than sufficient to maintain this solution.

What about the implementation team?

We completed the setup, deployment, and implementation ourselves.

What's my experience with pricing, setup cost, and licensing?

There is only the standard licensing fee. There are no other costs.

What other advice do I have?

We will continue to use this solution.

For any organization that wants a reliable or secure system, this is the product to go with.

I would rate Oracle Enterprise Manager a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Kopano  Ramaphoi - PeerSpot reviewer
Consultant at SmartCloud
Real User
Top 20
Good user interface and very interactive but difficult to adjust to for first-time users
Pros and Cons
  • "There are a number of different user interfaces you can choose from."
  • "There's a lot of documentation to go through as a new user."

What is our primary use case?

I was previously using it for my own personal use.

I didn't need much. I was using it to connect a database. I connected the database, and then the Linux host. I also wanted to test various remote hosts. Unfortunately, since I was installing on a machine that didn't have enough resources, I was not able to connect it to deploy those agents. For me to have done that, I needed a platform that had adequate resources like RAM and storage. After installing it, it just consumed everything that I had. I only have 16GB RAM. It was not enough for me to try others. I was basically using it to test how it would be able to run. I managed to run it by deploying the database that I was using it to run the EM. That is the only thing that I managed to acquire.

What is most valuable?

It's more effective to use command-line interface than using the GO setup.

One of the great things about that EM is that you are able to connect to Oracle Support. This will make your work easier due to the fact that it will help you identify if your database is to be upgraded or if you are experiencing any issues. It can help you quickly identify issues instead of having to raise them in a service report. It's much more efficient.

There are a number of different user interfaces you can choose from.

The solution is pretty interactive and user-friendly.

What needs improvement?

Sometimes the solution can be quite difficult in terms of when you want to deploy agents. 

You need to go through the Oracle documentation in order for you to be able to deploy an agent. Sometimes it just takes a long time, however, the thing is there is the overall concept of deploying. I don't think it is a problem, for the most part. 

That said, for someone who is starting to use the product, it takes quite a long while for you to get to know and understand the actions. The issue is the solution has got so many items and products for you to use. You just need to basically get to what you want.

There's a lot of documentation to go through as a new user.

It takes a while for a new user to get the hang of the product.

For how long have I used the solution?

I've been using the solution for the past month. Previously, I used its environment (for the past 12 months or so) for opportunity yield. I hadn't been using it in a production environment. It's now installed on my machine.

What do I think about the stability of the solution?

When I was administering the database using that EM, it was quite amazing. However, in terms of usability and other things, I can't say much because I haven't used it yet in a production line. So far, I haven't had issues with stability, but it's still too soon to tell.

What do I think about the scalability of the solution?

I haven't had time to really judge the scalability. It's still too early to tell. I need more experience with the product before making any assumptions.

How are customer service and technical support?

I can't say much about technical support due to the fact that I haven't done much using the EM. Since I haven't interacted with them too much, there isn't anything really to say about how I find their service. I simply haven't used it.

How was the initial setup?

The setup is quite straightforward, depending on what you want to use. I started with the GO setup or the interactive pack. I also use silent mode, whereby you just run the command, and then you see the information inside those parameters. I preferred the silent mode installation, whereby you have to make sure that you have set your parameters accordingly. 

That said, the installation I conducted wasn't difficult for me to install. The only thing that I noticed was that it's a big file. It's quite a big software or application to be deployed, so when you do, you need to deploy it where there are enough resources for you to install everything.

In my case, the deployment took about five hours to complete.

What about the implementation team?

I handled the implementation on my own. I did not need the assistance of any consultants or integrators.

What's my experience with pricing, setup cost, and licensing?

I'm not aware of how much the product costs, so I can't speak to the pricing.

What other advice do I have?

We're just a customer. We have no relationship with the vendor.

There is a more up to date version, 18.42, however, I have not started using it yet as it requires some patching. Currently, I'm on version 18.4, which is quite stable.

I would recommend the solution to others. In fact, I've already met many people in which I have done just that. It's only been a month using the product and already I've noticed that it is quite effective.

Since I haven't done quite a lot in terms of production learning, I will just rate it at seven out of ten at this time.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Consultant at a energy/utilities company with 10,001+ employees
Real User
Top 5
OEM provides an easy way to reach the root cause of a problem and resolve it.

What is our primary use case?

Web services and environment status by ping service and SOAP & Restful web service request. check on JVM and other transaction monitoring.

How has it helped my organization?

This product helps to reach the cause of an outage or unstable system in production and in handling such situations. It provides an easy way to reach the root cause of the problem and to resolve it asap. It helps in CPU utilization monitoring as well as thread and memory management.it helps in building emergency respond team for monitoring team. At some point monitoring team does not need to engage operation team as feature like restart of server can done through this tool.

What is most valuable?

Max use was server monitoring and operations of applications. This helps handling of critical situations in a production and support for the customers.

What needs improvement?

Customization for double secure / nonce based / token based Business Transaction Management. Where you can monitor DB calls as well as Web service calls under firewall.

For how long have I used the solution?

One to four years. 

What do I think about the stability of the solution?

No

What do I think about the scalability of the solution?

Yes... sometimes it does not trigger an alert in case of an issue. Trying to fix it with custom build changes.

How are customer service and support?

Customer Service:

2 on a scale of 1 to 5 (1=worst , 5=best)

Technical Support:

2 on a scale of 1 to 5 (1=worst, 5=best)

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We still have t-mart alert system. We switched to this one to monitor systems in detail. T-mart alert is just a replication of a user's behavior which does not show the cause of the issue.

How was the initial setup?

Straightforward with all necessary steps mention in the online documentation.

What about the implementation team?

Together as a one team. 3 on a scale of 5.

What's my experience with pricing, setup cost, and licensing?

License version..does not cost too much due to license and agreement between vendor and company.

Which other solutions did I evaluate?

No. We use other Oracle products like Java, Weblogic Portal, Weblogic Server, Sun One web servers, Solaris servers and Linux.

What other advice do I have?

If you have a license contract with Oracle and if you have a lifetime agreement on service on any product from Oracle, then this product is worth using. Otherwise, it's best to explore the option of using an open-source product. Not worth it for start-up companies.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Flag as inappropriate
PeerSpot user
Prerak Trivedi - PeerSpot reviewer
Prerak TrivediConsultant at a energy/utilities company with 10,001+ employees
Top 5Real User

Version is 12c

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