The powerful attribution management capability, which allows different types of products to have different attributes in the master product record.
Different types of products can have different attributes in the master product record, but there seem to be deployment issues that require a reliable SI.
Valuable Features
Improvements to My Organization
We implement it for other customers, but don't run it ourselves.
Room for Improvement
It has essentially been "frozen" by Oracle - they don't seem to be updating it any further. They seem to be investing in the Fusion product for new development.
Use of Solution
I've used it for several years.
Deployment Issues
There are always issues, but if you have a reliable system integration (SI) partner, and you know how to work with Oracle Support, there shouldn't be any serious issues.
Customer Service and Technical Support
Customer Service:
It's very good.
Technical Support:It's very good.
Initial Setup
I think the set up is going to be moderately complex for all MDM products. Oracle seems about average in terms of implementation complexity, compared to the other products I'm familiar with.
Implementation Team
We are an implementation vendor. Make sure you allocate enough resources, money and time for the implementation - it typically will total two and a half times the software license cost.
Other Advice
It is a solid, reliable product with a robust development history and good support behind them.
