What is our primary use case?
My main use case for
Palantir Foundry is defining datasets and working with data for a client in the insurance sector.
In the context of that use case, we have to show information about the customers in a dashboard, and for that we have the user datasets, some other information that comes to us in raw form, we have to clean it, and we show all of that using Palantir Workshop in an application that the other users access.
How has it helped my organization?
We helped the client implement it in their organizational core and were helping them during the process of organizational and paradigm change, since they didn't have
Palantir Foundry before and now the whole company has started working with Palantir Foundry. We believe that the client has improved their efficiency compared to their previous working model; they have more clarity and, above all, more control over the data.
What is most valuable?
Without a doubt, the best features that Palantir Foundry offers are the abstraction and the creation of an ontology and being able to work directly with the ontology from the other applications, whether it's for doing analysis or for custom applications.
The ontology functionality has made our work and our team's work easier since we define ontologies based on the types of data we want to display, allowing us to cross several data points from several customers from several locations. We can abstract and create an ontology that is only for customer, some for receipts, policies and such, as it is related to the insurance sector. We can also create ontologies for the locations, different types of applications and such, which has made it easier for us to have that abstraction capability and not have to be looking at the raw datasets.
What needs improvement?
I don't see any feature, process or aspect that I would like to see optimized or changed in Palantir Foundry at the moment.
For how long have I used the solution?
I have been using Palantir Foundry for two years.
What do I think about the stability of the solution?
I consider Palantir Foundry to be a stable platform.
What do I think about the scalability of the solution?
I find the scalability of Palantir Foundry suitable to grow according to the client's needs.
How are customer service and support?
My experience with customer service or technical support from Palantir Foundry has been very good since we had a person from Palantir on our team twenty-four hours a day internally. They provided support and managed all incidents, and we gave them our feedback so they could communicate directly with Palantir Foundry's development team.
Which solution did I use previously and why did I switch?
I don't know if they previously used any other solution before Palantir Foundry, as I joined the client when they were already implementing Palantir Foundry and I don't know what tools they used before.
How was the initial setup?
I'm a consultant and the integration of Palantir Foundry was not specifically in my organization, it was at the client.
What about the implementation team?
We helped the client implement it in their organizational core and were helping them during the process of organizational and paradigm change.
What was our ROI?
I don't have information about observed return on investment after implementing Palantir Foundry, as that corresponds to another department.
What's my experience with pricing, setup cost, and licensing?
My experience with the price, implementation cost, and licensing model of Palantir Foundry is limited because that data is managed by another department and I, as an engineer, don't have access to that information.
Which other solutions did I evaluate?
I don't know if they evaluated other options before choosing Palantir Foundry, nor am I aware of which ones they might have been.
What other advice do I have?
My advice to other companies considering using Palantir Foundry is to take the leap if they have doubts, since it's a very good platform and, although at the beginning the learning curve can be a bit steep, once it stabilizes, growth is exponential. I give it a rating of nine out of ten because there's always room for improvement. No application is perfect and we all have the possibility to improve.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.