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reviewer1675638 - PeerSpot reviewer
Cyber Security Director at a manufacturing company with 5,001-10,000 employees
Real User
Top 10
Jun 22, 2024
Has robust threat detection capabilities, helping us reduce operational costs
Pros and Cons
  • "The automated scanning capabilities integrated with Palo Alto's XDR are crucial for detecting and responding to potential environmental threats."
  • "The product integration with third-party systems need improvement."

What is our primary use case?

We primarily use the product for on-site protection through Palo Alto's XDR, which triggers scans for potential malicious files in network traffic and endpoints.

What needs improvement?

The product integration with third-party systems need improvement. 

For how long have I used the solution?

I have been indirectly working with Palo Alto Networks WildFire for about six years through our integration with Palo Alto's XDR and firewall technologies.

What do I think about the stability of the solution?

I would rate the overall stability as a ten. It has been consistently reliable in our operations.

Buyer's Guide
Palo Alto Networks WildFire
January 2026
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What do I think about the scalability of the solution?

Around 8,000 to 9,000 users in our large enterprise utilize Palo Alto Networks WildFire.

How are customer service and support?

While the support services are generally good, there are times when obtaining granular information or specific technical expertise can be challenging, especially without the premium support package.

How was the initial setup?

The deployment was seamless for us, as it is integrated as part of the SaaS solution without requiring additional dedicated hardware.

What was our ROI?

The platform has reduced operational costs by approximately 25% to 30% due to its robust threat detection capabilities.

What's my experience with pricing, setup cost, and licensing?

Palo Alto Networks solutions are typically on the higher end of pricing, but considering the value and integration with our existing infrastructure, it is worth the investment.

What other advice do I have?

The automated scanning capabilities integrated with Palo Alto's XDR are crucial for detecting and responding to potential environmental threats.

Integration with other solutions outside the Palo Alto ecosystem can sometimes be limited, as it prefers to keep operations within its ecosystem.

It has robust cybersecurity capabilities. I recommend it to others and rate it a nine.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Associate Lead Engineer at a computer software company with 1,001-5,000 employees
Real User
Top 10
Aug 1, 2025
A stable tool useful for its advanced threat protection capabilities
Pros and Cons
  • "It is a stable solution...It is a scalable solution."
  • "The product fails to offer protection when dealing with high-severity vulnerabilities, making it an area of concern where improvements are required."

What is our primary use case?

I use the tool in my company for advanced threat protection and for configuring the firewall policy. I also use GlobalProtect VPN, along with IPsec.

How has it helped my organization?

it is helping us to protect our network 

What is most valuable?

url filtering, vpn, bgp 

What needs improvement?

The product fails to offer protection when dealing with high-severity vulnerabilities, making it an area of concern where improvements are required.

For how long have I used the solution?

I have experience with Palo Alto Networks WildFire, but I don't use it much. My company has been a customer of the product since 2016 or 2017.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

It is a scalable solution. Scalability-wise, I rate the solution an eight out of ten.

Around 1,000 people in my company use the product.

How are customer service and support?

The solution's technical support is good, but my company prefers to use vendor support, which is not that much useful. My company plans to receive direct support from Palo Alto Networks.

Which solution did I use previously and why did I switch?

juniper srx, because there was no proper visibility. 

How was the initial setup?

The product's initial setup phase was easy.

The solution can be deployed in a day.

What's my experience with pricing, setup cost, and licensing?

Palo Alto Networks WildFire is a product with a high price. My company pays separately to use Palo Alto Networks WildFire. The cost of the product is very high, but my company is okay with it.

Which other solutions did I evaluate?

My company had evaluated other products in the market before choosing Palo Alto Networks WildFire. My company chose Palo Alto Networks WildFire since it is very compatible with the firewall we use from Palo Alto Networks, making it an easy solution for us to implement in our environment.

What other advice do I have?

Though the product has improved the ability to detect and respond to genuine threats, it is not very useful in our company's environment.

The tool's capability to deal with malicious files and block URLs has benefited our organization. The tool also helps my company deal with scripts that are not required.

Palo Alto Networks WildFire is only for the users who use hardware or products from Palo Alto Networks. I am not sure whether Palo Alto Networks WildFire can be integrated with other products. If you use a firewall from Palo Alto Networks, then Palo Alto Networks WildFire is useful since it allows you to stay protected from malware.

Only the reporting part is proper in the product, but the action setting is an area that needs to be taken care of by Palo Alto Networks. If the product is capable of blocking threats, then it will be very useful for our company.

I rate the overall tool an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Aug 1, 2025
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Buyer's Guide
Palo Alto Networks WildFire
January 2026
Learn what your peers think about Palo Alto Networks WildFire. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,114 professionals have used our research since 2012.
Richard Dombo - PeerSpot reviewer
Application Support Administrator at a transportation company with 201-500 employees
Real User
Top 5
Feb 28, 2024
Offers advanced threat detection and prevention capabilities
Pros and Cons
  • "The most effective feature of WildFire for threat analysis is its collaboration with other security profiles on our Palo Alto firewall."
  • "Any enhancements should likely be focused on the firewall appliance to further strengthen overall security capabilities, such as refining app and user identity features."

What is our primary use case?

In our company, Palo Alto Networks WildFire is seamlessly integrated with our firewall, working automatically to detect and prevent zero-day attacks. It is like having an extra layer of defense that kicks in whenever there is a potential security threat. My role mainly involves managing firewall policies and configurations, while WildFire handles the more intricate aspects of threat detection and analysis.

How has it helped my organization?

WildFire has significantly enhanced our organization's ability to detect and respond to new threats, especially phishing attacks. It serves as a comprehensive repository of security incidents, providing us with a vast database of threat intelligence. With WildFire in place, we feel more confident and relaxed, knowing that even if our firewall lacks immediate knowledge about a threat, WildFire will provide the necessary information to take action effectively.

What is most valuable?

The most effective feature of WildFire for threat analysis is its collaboration with other security profiles on our Palo Alto firewall. While I primarily view WildFire as a repository for security incidents, its integration with antivirus and antispam profiles enhances our overall threat detection capabilities.

What needs improvement?

There is not much room for improvement for WildFire itself. It serves well as a repository for threat intelligence. Any enhancements should likely be focused on the firewall appliance to further strengthen overall security capabilities, such as refining app and user identity features.

For how long have I used the solution?

I have been using Palo Alto Networks WildFire for almost a year.

How are customer service and support?

Palo Alto Networks' technical support is excellent. They have consistently provided prompt assistance whenever needed, and we are satisfied with their service. I would rate their support as a nine out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

Deploying Palo Alto Networks' products was easy, and integrating WildFire with our existing infrastructure was straightforward.

What's my experience with pricing, setup cost, and licensing?

In Palo Alto Networks' suite, you only pay for what you use or need, rather than a bundled package.

What other advice do I have?

Palo Alto Networks' BPA flagged certain URLs that needed blocking to tighten our firewall's security. WildFire serves as a repository for security incident data, enhancing our threat intelligence across the organization. While we don't manage it directly, WildFire provides crucial information about security occurrences globally.

The sandbox technology of WildFire has benefited us as it provides a layer of protection and immutability against threats.

Whether it is better to integrate WildFire with Palo Alto firewall into one product depends on your infrastructure setup. If you have a reliable internet connection, utilizing WildFire in the cloud is efficient for receiving timely updates. However, if internet connectivity is a concern, having WildFire as an appliance locally might be preferable.

My advice for those considering WildFire is to prioritize its inclusion with your firewall setup. Cybersecurity is interconnected globally, and WildFire provides crucial threat intelligence to keep your firewall updated and effective. It is essential for a smarter, more secure network defense.

Overall, I would rate WildFire as a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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MárioPereira - PeerSpot reviewer
Advisor of Mainboard at a energy/utilities company with 201-500 employees
Real User
Top 20
Feb 19, 2024
Efficiently reduces the false positives and has a user-friendly interface
Pros and Cons
  • "It has a user-friendly interface."
  • "The product's false positive logs could be more user-friendly to understand. They could provide examples of precious cases to learn."

How has it helped my organization?

Palo Alto Networks WildFire has played a crucial role in enhancing our organization's capability to detect and prevent zero-day attacks, particularly when integrated into our comprehensive cybersecurity solution alongside XDR.

What needs improvement?

The product's false positive logs could be more user-friendly to understand. They could provide examples of precious cases to learn.

For how long have I used the solution?

We have been using Palo Alto Networks WildFire for three years.

What do I think about the stability of the solution?

It is a stable platform. It gets improvement every week. I rate the stability a nine out of ten.

What do I think about the scalability of the solution?

We have 500 Palo Alto Networks WildFire users in our organization. It is a scalable platform. I rate the scalability a ten out of ten.

How are customer service and support?

The technical support services are good.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We have used Cisco and Fortinet. Palo Alto Networks WildFire has better integration capabilities with third-party systems.

How was the initial setup?

The product is easy to deploy if you have specific knowledge. It takes two days to complete. It requires some time to learn and collect the data. I rate the process a six out of ten.

What was our ROI?

The product generates in terms of preventing network attacks.

What's my experience with pricing, setup cost, and licensing?

The price is expensive but is reasonable considering overall functionality.

What other advice do I have?

Palo Alto Networks WildFire in our environment is its integration with the XDR solution. WildFire effectively identifies and stops threats by subjecting procedures and software to thorough testing before deployment. The product improves threat response by integrating logs and components of different vendors. It has a user-friendly interface. The implementation has helped reduce the false positives. I advise others to understand their business requirements before opting for the solution. I rate it a ten out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
MOHAMEDELSHERIF - PeerSpot reviewer
Senior Technical Consultant at a computer software company with 1,001-5,000 employees
Real User
Top 10
Feb 17, 2023
Easy environment adaptability, robust, and highly capable
Pros and Cons
  • "The most valuable feature of Palo Alto Networks WildFire is its ability to adapt to environments and its robustness."
  • "The cyber security visibility and forensics features to receive more information about incidents could improve in Palo Alto Networks WildFire."

What is our primary use case?

Most of my customers use Palo Alto Networks WildFire for zero-day and ransomware attack prevention. If an unfamiliar attack occurs and the security measures in place are not equipped to handle it, a common approach is to utilize sandboxing in the Palo Alto Networks WildFire. These tools simulate the attack in a separate environment, allowing for the analysis of the attack's behavior to determine if it is malicious or benign and whether it is an acceptable behavior or not.

What is most valuable?

The most valuable feature of Palo Alto Networks WildFire is its ability to adapt to environments and its robustness.

What needs improvement?

The cyber security visibility and forensics features to receive more information about incidents could improve in Palo Alto Networks WildFire.

For how long have I used the solution?

I have been using Palo Alto Networks WildFire for approximately six years.

What do I think about the stability of the solution?

Palo Alto Networks WildFire is stable.

What do I think about the scalability of the solution?

Palo Alto Networks WildFire is more scalable than other solutions, such as Check Point.

We have many customers using this solution.

The solution is scalable.

How are customer service and support?

The support from Palo Alto Networks WildFire could be better.

How was the initial setup?

The setup of Palo Alto Networks WildFire is simple.

What about the implementation team?

A network engineer is needed for the implementation.

What's my experience with pricing, setup cost, and licensing?

The price of Palo Alto Networks WildFire could improve. It is expensive. There is an annual subscription to use the solution.

What other advice do I have?

I would recommend this solution to others.

I rate Palo Alto Networks WildFire an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Technical Manager at a tech services company with 51-200 employees
Real User
Top 5
Aug 1, 2025
Comprehensive threat detection with advanced controls enhances security while challenges exist in support and pricing
Pros and Cons
  • "Technology-wise, it is good because of the granular controls we get in Palo Alto Networks."

    What is our primary use case?

    From the Palo Alto side, we work with just Firewall.

    We work with Palo Alto Networks WildFire which is used for zero-day attacks.

    I usually work with enterprise customers for Palo Alto Networks WildFire. SMB customers normally aren't using Palo Alto Networks WildFire, with only a few exceptions. It's majorly for enterprise customers.

    What is most valuable?

    Technology-wise, it is good because of the granular controls we get in Palo Alto Networks. If you want to block, an App-ID is there and User-ID is also there; this is the main advantage. Nowadays, almost all the firewalls provide that solution. Earlier, it was only Palo Alto; now, Cisco is also giving the same kind of solution.

    The integration with other Palo Alto products impacts our security operations as it can be quite complex to integrate.

    What needs improvement?

    The solution is not user-friendly because of the support.

    There are three main areas for improvement: support, pricing, and user-friendliness. All these aspects could be improved regarding response time.

    The solution is very expensive, and the licensing model needs improvement.

    For how long have I used the solution?

    We have been using Palo Alto Networks WildFire for the last 11 years.

    What do I think about the stability of the solution?

    The solution is scalable and stable. I don't see glitches or performance issues.

    What do I think about the scalability of the solution?

    The initial setup is scalable and the solution works fine.

    How are customer service and support?

    The technology of the product is good, but the support and price are not competitive, especially in the Indian market.

    I would rate support as five out of ten.

    How would you rate customer service and support?

    Neutral

    How was the initial setup?

    The initial setup is scalable and the solution works fine.

    What was our ROI?

    I do not see any return on investment.

    What other advice do I have?

    Autofocus is a service provided by Palo Alto for threat monitoring. My overall rating for Palo Alto Networks WildFire is eight out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    Last updated: Aug 1, 2025
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    JeffReese - PeerSpot reviewer
    Senior Security Engineer at a financial services firm with 1,001-5,000 employees
    Real User
    Top 20
    Sep 11, 2023
    Well priced with great updates and competitive technology
    Pros and Cons
    • "It is the best device in comparison to other network products in the marketplace."
    • "Many years back an update caused an issue with the firewall. However, Palo Alto not only informed us of said issue, they also sent an update that fixed the issue before I even had time to log in to determine if the issue affected our services."

    What is our primary use case?


    How has it helped my organization?

    Most competitors call themselves a layer seven inspection device yet are not in the true sense able to do this task as well as Palo Alto. Some require additional subscriptions to enable their version of a layer seven inspection service.

    Details as to how that accomplishes the tasks of layer seven inspections, how often their updates are published and available to the public, their method of publishing these updates to protect the internal production traffic, and the cost of the subscription, if required to fulfill the layer seven protection, should be asked of all vendors being considered.

    I have worked as a VAR and an MSSP and know that the labor cost of Palo Alto is much lower than its competition in every way.

    What is most valuable?

    I can say with confidence, that when compared, the firewall that stands above the rest is the Palo Alto. My 20 years of experience working with firewalls and 20 years of network experience provide me with a well-rounded view of firewalls and the networks they are protecting.

    I highly recommend the Palo Alto Networks WildFire as it is the best device in
    comparison to other network products in the marketplace.

    What needs improvement?

    I have had only one matter of concern. Many years back an update caused an issue with the firewall. However, Palo Alto not only informed us of said issue, they also sent an update that fixed the issue before I even had time to log in to determine if the issue affected our services.

    Wildfire is subscription-based in order to submit and get responses, however, a SOC costs money and all the input keeps the protection fresh.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Engineer at a financial services firm with 1,001-5,000 employees
    Real User
    Top 5
    Jun 1, 2023
    Effective threat detection but has implementation issues
    Pros and Cons
    • "A good tool for file scanning and email threat detection, especially when it comes to attachments and communications."
    • "The initial setup was a little bit complex, mainly due to the GUI console and management challenges."

    What is our primary use case?

    Mainly file scanning and email threat detection, especially when it comes to attachments and communications.

    What needs improvement?

    We have encountered implementation issues and identified gaps within Palo Alto Networks WildFire. In general, we need to address certain issues for the benefit of our end users. To overcome these challenges, we have been searching for alternative approaches, such as a defender flow sheet or an advanced application with improved filtering features.

    Some hardware and resource utilization issues exist.

    In additional features, I would like to see playbooks or actions that are possible or available in my system, but what we really need is a way to contain or disconnect servers when malicious communication is initiated. Specifically, we require blocking playbooks or some mechanism to contain the IP or initiator. 

    There will be many improvements to come ahead, especially in AI-based machine learning and actions on it. For example, having the ability to delete threats with a visibility of our global threats for up to seven days, etcetera. We need improvement in this area.

    For how long have I used the solution?

    We have been working with this solution for five years. We are using version 9.8.

    What do I think about the stability of the solution?

    I would rate the stability a seven out of ten. It's done a good job. We have noticed that. We have multiple file scanning, and we filter devices in between. But at the perimeter level, it serves as a good filtering tool.

    What do I think about the scalability of the solution?

    It's scalable and provides good visibility. We have a license for around 200 users. It can handle a significant number of devices and provides good visibility. However, we have limited usage. We have less than seven administrators for the solution. The expansion depends on the cost or licensing aspects and also considering other third-party options.

    How are customer service and support?

    The support is actually a gift. We have a great relationship with them since it's great software and the support team is really good.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    When it comes to Palo Alto Networks WildFire, The detection level is huge because we chain multiple devices in between. We have noticed a considerable number of detections in WildFire that were not detected by other devices.

    How was the initial setup?

    The initial setup was a little bit complex, mainly due to the GUI console and management challenges. We faced some difficulties in those areas.

    What about the implementation team?

    The deployment was handled by the vendor, and it took less time compared to other solutions. It was done by a single individual from our team, and now our new operations team manages it on a daily basis.

    What's my experience with pricing, setup cost, and licensing?

    The solution is a bit expensive. 

    Which other solutions did I evaluate?

    We had multiple products like Juniper SRX and McAfee. However, we found more value in WildFire, so we removed all the other products and now solely focus on it.

    What other advice do I have?

    Overall, I would rate the solution a seven out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Download our free Palo Alto Networks WildFire Report and get advice and tips from experienced pros sharing their opinions.
    Updated: January 2026
    Buyer's Guide
    Download our free Palo Alto Networks WildFire Report and get advice and tips from experienced pros sharing their opinions.