Palo Alto Networks WildFire Reviews

The free version does not have real-time updates. It is slow. 

I have been working with the product for four to five years. 

Palo Alto Networks WildFire is stable. 

My company has over 20 users for the product. 

We get support in the free version. 

We switched to the solution since it matches our requirements and helps to analyze threats with a free version. 

I use Palo Alto Networks WildFire's free version. 

I rate Palo Alto Networks WildFire an eight out of ten. 

The solution is used for threat protection.

The solution can be deployed on-prem and in the cloud.

All the features are valuable.

The technical support response needs improvement.

I have been a reseller of the solution for ten years.

I give the stability an eight out of ten.

I give the scalability a nine out of ten.

A long-term customer who has been purchasing Palo Alto products from us for the past five or six years experienced major issues. Despite raising the issue with about ten tickets, the customer did not have an account manager at Palo Alto that we could turn to for assistance. Furthermore, the support team was not responding to their messages or the tickets they opened. Consequently, I had to take action to assist the customer. Unfortunately, I did not receive any response either. It took about four or five months for us to receive a reply, which was not even from Palo Alto but from the distributor we purchased the solution from. We cannot buy directly from Palo Alto. Ultimately, it was the distributor who helped us, as Palo Alto did not resolve the case.

Negative

I give the initial setup an eight out of ten. The deployment of one firewall requires one day.

We implement the solution for our clients.

The pricing is affordable and fixed. I give the price an eight out of ten.

I give the solution a nine out of ten.

The Palo Alto Networks WildFire solution is effective, however, it is limited in terms of support. Therefore, I recommend using this solution only if adequate support is provided.

We use it for DNS security, URL filtering, and threat prevention.

The global product feature, the VPN, needs improvement, and we need some enhanced features.

I have been working with Palo Alto Networks WildFire for three years now.

Palo Alto Networks WildFire is definitely stable.

We have found that Palo Alto Networks WildFire is scalable.  We currently have six thousand users for the product.

Technical support is responsive when we have used their services.

Positive

We were using Cisco for the last ten years and we wanted to change the product.

We migrated from a Cisco firewall to Palo Alto, so it took some time to migrate all the services.

Our migration process was completed by a third-party consultant.

When purchasing the product there are subscription fees involved.

We made the conversion between Cisco and Palo Alto Networks WildFire without any other options being considered.

I would rate Palo Alto Networks WildFire an eight out of ten.

I'm a reseller.

WildFire analyzes the malware in the network such as SSDB and can help analyze the files transmitted over the network, and can detect if the file contains malware.

There are features such as sandboxing in cloud. It submits malware to Palo Alto on the cloud, verifies the reputation file, and analyzes the malware in the files.

The graphic user interface of Palo Alto is good and it's easy to configure.

Palo Alto limits the files submitted per day. There are limitations with the boxes for the Palo Alto module. In the future, I think Palo Alto will reduce the sandboxing in the on-prem version because the box cannot operate.

In the future, Palo Alto could reduce the time it takes to process the file. Sometimes it takes 10 minutes.

I've been using this solution for three years.

It's stable.

It's scalable.

Technical support is very good. In Vietnam, we work directly with Palo Alto engineers.

I also have experience with Check Point, Fortinet, and Cisco.

Configuration is easy.

For the last three years, the price of Palo Alto in Vietnam has been very high.

I would rate this solution 9 out of 10.

The solution is deployed on-premise.

The most valuable features are all of the security features in terms of protection and SSL and VPN.

Palo Alto is the top leader in the Magic Quadrant of Gartner. So, I don't think it needs to improve anything, except maybe the speed to deploy the changes.

I have been using this solution for one year.

The stability is very good. It's at the top of the market.

The scalability is good.

I have never needed to contact technical support.

Initial setup is straightforward. It's user-friendly. It's not too difficult to use it, and the learning curve is pretty good.

We used a system integrator.

The solution is a bit expensive. You pay for security.

For the cost, I would rate the pricing a 5 out of 5.

Palo Alto is a good product, but in the future I will deploy FortiGate because I prefer it.

I would rate this solution 10 out of 10. 

There are things to improve, and nobody is a perfect 10 in security.

You have better control because you define apps. You just don't define ports. You define apps, and the apps are monitored in the traffic. It is more specific than the Cisco firewall when it comes to our needs.

The configuration should be made a little bit easier. I understand why it is as it is, but there should be a way to make it easier from the user side.

I'm going into my second year here now.

Its stability is good.

It is good in terms of scalability. We have around 25 users currently, and we don't have any plans to increase the usage. The current solution supports up to 1,500 users. It is a little bit overkill for what we actually need. It would probably be good for quite a while in the future.

Their support is fantastic. You can call them and have a technician sitting with you at three o'clock in the morning to help you through things.

Previously, we were running Cisco's solution, but then we got told from headquarters in the US that we needed to change.

If you know what you're doing, it goes quickly. If you don't know what you're doing, it's going to take a while. That is why I requested an easier setup.

In terms of maintenance, our IT unit is responsible for all VPN traffic. We have now automated things a bit, but in the beginning, it was manual. 

We did it ourselves.

The physical appliance is around €3,000 or €4,000, and then, you have the licensing for a year for around €3,000.

I would recommend this solution to others. I would rate it at an eight out of 10.

The backup is the best feature. It is better than with other firewalls. 

The cost of the solution is excessively high. 

I have been using Palo Alto Networks WildFire for more than four years. I would say five or six years. 

The solution is overpriced. 

We use the solution in our company.

The product is the best. It is superb.

I rate Palo Alto Networks WildFire as a nine out of ten. 

We are using the solution for our zero-day advanced persistent threats(APT). Additionally, we are using it as our only sole network distribution.

I have found that there are many good features found with this solution. There is the option of cloud and an on-premises version. 

The service-level agreement(SLA) provides the ability to converts the unknown to the known in less than five minutes. 

The environment analysis runs in multiple areas and does not just execute in one area, such as the virtual hypervisor.

The solution is completely integrated with all the other Palo Alto products. I think that it is the best part for endpoint protection. The firewall features include URL and DNS filtering, threat protection, and antivirus. 

The threat intelligence that we receiving in the reporting was not as expected. We were expecting more. Additionally, we should be able to whitelist a specific file based on a variety of attributes.

In a future release, they could make the solution be a stand-alone deployment, one that does not need another Palo Alto solution and can integrate with any other solution from another company. For example, we could use this solution together with other solutions, such as Fortinet firewalls or endpoint solutions. 

The solution is stable and reliable. Since it is on the cloud we do not have to worry about this much.

The solution is scalable. We have approximately 400 users using the solution. We currently do not plan to increase the capacity because our maximum amount of users would be 500 users and we only have approximately 300 on-premise users at this time while the rest of them are working remotely.

I have found the technical support responsive.

Since it is a cloud-based version the setup was straightforward and easy, we just have to activate the license to use it.

We are on an annual subscription. When we purchased the firewall, we had activated this solutions license for a minimum of one year. The price of the solution is fair.

I would recommend this solution to others.

I rate Palo Alto Networks WildFire a ten out of ten.