It also reduces the duration per call, and it ensures a first time resolution of the issue.
Pega CRM enhances customer service by reducing call duration and ensuring first-time resolution through easy access to customer information for personalized interactions. It allows seamless collaboration on cases with configurable dependencies. Despite its straightforward setup via a configuration-driven approach, clients find Pega CRM expensive, seeking alternatives like Comodo. There's a need for improved pricing, support options, and real-time data analysis, as users cannot make database-level modifications.
