I use Qrystal for real-time IMS troubleshooting and statistics for VoLTE/VoNR.
Real-time insight into voice quality issues has improved customer experience
What is our primary use case?
How has it helped my organization?
The partner is very sensitive to customer satisfaction and keeps seeking ways to identify any service degradation as quickly as possible. With Qrystal, we can spot any issue with customer voice quality down to its root cause and work towards its solution as quickly as possible.
What is most valuable?
We found the network segmentation feature very valuable. Qrystal determines the quality at multiple points in the network, which significantly speeds up troubleshooting by isolating the network elements or segments that cause impairments.
What needs improvement?
Qrystal could be improved by including Diameter KPIs.
For how long have I used the solution?
I have used Qrystal for 6 years.
What was my experience with deployment of the solution?
There were no deployment issues.
What do I think about the stability of the solution?
There were no stability issues.
What do I think about the scalability of the solution?
There were no scalability issues.
How are customer service and support?
The customer service experience has been good.
Which solution did I use previously and why did I switch?
We used other monitoring systems, but with Qrystal we were able to find issues on the network much more quickly.
How was the initial setup?
The initial setup was straightforward.
What about the implementation team?
The solution was implemented by a team that included both internal and vendor resources.
What was our ROI?
We observed a significant return on investment due to faster issue detection and resolution.
What's my experience with pricing, setup cost, and licensing?
The pricing is subject to commercial negotiations.
Which other solutions did I evaluate?
We evaluated alternate solutions before choosing Qrystal.
What other advice do I have?
Qrystal stood out during our assessment for voice quality monitoring and proved its value in the first month after deployment. It delivers real-time data visibility for both quality of service and quality of experience. This is essential for us to continuously improve speech quality for our customers.
