Radware Alteon Reviews

We have six to seven servers behind the scenes and a single IP. We use this product as a server load balancer.

The delivery has become faster. The user experience has improved. 

The round-robin distribution of the load is quite useful. It's fantastic. We've never faced any issues. 

The load balancing technology has improved our service performance.

We are using the server load balancing and then for Internet load balancing. We have two ISPs in my company which provide  the internet. I am using 100 Mbps on one, 100 Mbps on the other. If one is running at 80%, the other is running 60%, I'm getting almost 150%. So instead of using a single link, I'm able to use both.

Since business performance is critical, we like that we can take advantage of high availability.

Since implementing the solution, the performance has increased in my stores. It's helped us serve customers better and faster by at least 25%.

I've seen a 10% improvement in time to value.

Customer support could be better. The resolution time could be faster. 

I've used the solution for around six years. 

It's a very stable product.

We have around 400 people using the solution. The scalability is good. I started with four machines and I've since added to them. It's quite scalable. I'd rate the scalability nine out of ten.

The support is very good. However, there's always some improvement possible. 

Positive

I did not previously use a different solution.

We were able to implement the solution within one month. We did not receive any training from Radware.

There is no maintenance needed after deployment. We just have to renew the subscription. 

Our team managed the installation internally. 

We have witnessed an ROI, however, I do not have any specific KPIs. We have maybe saved 10% to 15% of our time.

We tend to choose solutions based on the Gartner Quadrant. It fits into that while also being cost-effective.

I'm a customer and end-user. 

I'd rate the solution ten out of ten. I'd recommend the solution to others. 

We use Alteon as a web application firewall and also for load balancing. It has an integrated firewall inside of Alteon that we use for our public-facing web servers. The Alteon hardware is deployed at one location, but we use virtualized appliances in our DR environment. The company has around 5,000 employees and about 150,000 customers. We have about $7 billion in revenue annually. 

They have different lines of the same series. I believe we're on 6024, so ours is an older line. We can't get some of the features because it doesn't have the hardware to support them. However, the code is seamless across the platforms. The D Line is the new one.

When our companies separated, we converted an F5 config to Radware, which is much easier to operate overall. The upgrades were smooth with F5, but Alteon works better for our small team. Operationally, the care and feeding process is more straightforward, and it's easier to learn how to use the load balancer side of the tool. The AppWall portion is a little more complicated, but the load balancer is effortless to learn. 

With Alteon, the load-balancing options are practically unlimited. We haven't had any issues with offloading, decryption, putting in cookies, or any other load-balancing features. We can check URLs, etc., on the backend for load balancing instead of running a TCP check. We're also doing some certificate stuff on there. Alteon covers all of the standard load-balancing techniques, and we employ most of them daily. 

I've used the application performance monitoring features 100,000 times to get backup captures out of it because it's offloading some traffic. It helped several times because I can take a packet capture out of it and analyze it myself. I don't know if the load balancer did anything for me besides allowing me to take those static captures, but it helped in those aspects.

The integrated application protection could be better. It works well overall, but the reporting isn't great, and the GUI is somewhat quirky. We had to have Java at first, but now we don't need to have it anymore. It's still a little clunky. I also wish the updates went a little easier. When you upload a new code to it, there are some optional boxes that you need to uncheck. You'll waste an hour doing it, but it does nothing.  

We took a training class because only those who work for Radware know how to do this out of the gate. It's fine once we got the hang of it. There are lots of options, and every technology has its learning curve. 

We don't integrate anything with it because most applications don't integrate with Radware. If it were F5, we could integrate it. We can integrate F5 with practically anything that integrates with a load balancer, but that's not the case with Alteon. 

If you get the D Line, you can use some of the more advanced reporting features that come standard. The reporting on our current version is atrocious. It doesn't have anything unless you buy the license. It has a lot of data, but the reporting could be a little.

We have been using Alteon for seven or eight years. My company was one of the first in North America to adopt the platform. 

Alteon is tremendously stable. We've had issues with the code, but none of it affects the data plane or anything operationally. When we've had failures, Alteon failed over seamlessly. 

Adding some SSL licensing and upgrading the RAM was fast and easy. I don't see why it wouldn't scale. I haven't scaled it, but I don't think it would be difficult. 

I rate Radware support a nine out of ten. Our salespeople were excellent, and their engineering team is highly responsive. Sometimes, we need to press for the right classification when we're raising a ticket, but I don't have any complaints. 

Positive

We started on Radware, but we used F5 previously. We switched to Alteon primarily because our team didn't like the amount of care, and feeding F5 required to get it to where it needed to be. F5's upgrade process was challenging. We never had that problem with Alteon. 

Alteon is a hardware-based platform. We have two Alteon 6024s that run in active-active or active-passive modes. Each VX runs seven virtualized load balancers. The deployment process was terrific. Radware's sales engineers took our F5 code and converted everything for us. We built it, installed it, and turned it on. 

We had to go back and double-check a few minor things like sessions, retention, etc. Overall, it was a seamless transition from one platform to another. Getting the team trained on the AppWall feature took a few months. Our documentation is excellent, and the support team is great. We learned it quickly.

I deployed Alteon with one other person from my company, but we also had Radware's support team assisting us. We didn't pay for the implementation. They helped us convert the code. Then we did it ourselves with their guidance. 

Alteon paid for itself quickly. We spent an entire week in the data center getting this product operational. The hardware lifecycle is 10 years, which is unheard of in IT today. The licenses for software and support are reasonable. Overall, I'd estimate we've seen a tenfold ROI. Some competitors in the space cost twice as much. It's a good investment for a mid-sized company with 3,000 to 5,000 employees. 

We started seeing benefits immediately with the built-in AppWall. You only have to pay for a license, which is super cheap. Having the built-in web application firewall made things effortless because the load balancer was catching a lot of our front-end traffic and moving in web servers. We looked at other products that cost 10 times as much when we were still growing. 

The return on investment was almost immediate. Everything else in the space was twice as much and required additional hardware. The stability, upgrades, and maintenance are all excellent. You don't need to learn to code, but you need to know a lot to use F5. 

Alteon's price is excellent compared to other solutions. F5 costs around twice as much. We still have about three years left before this hardware reaches the end of its life. We're migrating to the cloud, and phasing some of this out, but it's nice that they've given us a long window to keep their hardware in place.

We also looked at A10. It was not financially sound, so we removed them from the table. Alteon was a better fit for our business size. 

I rate Radware Alteon a nine out of ten. Give Radware a try. Don't just pick F5. The learning curve shouldn't be an issue. If you can use F5, you can work on a Radware device. Someone who used a similar platform can use Radware with ease. It's fairly intuitive, so it should be a super easy transition if you already know how to use this type of device.

Alteon is used in our environment for the application traffic from the customers. The traffic is coming from outside the network. It then comes to the firewall. From the firewall, it goes to the load balancer which sends the traffic to different application servers in a distributed environment.

There is no lack of connectivity. The traffic is going smoothly. The handshake is happening. SSL offloading is happening perfectly on the device, and it is going to the application server. The response is being sent to the customers within milliseconds. We have done a hardware refresh. Earlier, we were using the 6 GB memory box, and we are now using a 12 GB memory box with the same features.

The downtime is minimal. The product is robust, and there are no issues that we have faced. We are running N-1 releases or the latest releases. The support from Radware is fantastic.

The downtime is very little. We have not faced any issues. Because we are using it in a cluster environment, we have redundancy built in there, so we do not face any issues.

Alteon’s analytics have saved us time when troubleshooting. We understand the traffic coming from various customers and analyze it. It has saved about 15% to 20% of our time.

SSL offloading feature is one of the most important features. Traffic distribution is also done very well by Radware.

Radware should work on the vulnerabilities part. There are third-party security solutions that do the security vulnerability assessment (VA). The assessment part needs to be worked on and improved. There should be more solutions. If any issue comes up and if any vulnerability is reported, the Radware team should do an R&D on that and work on that. They should give the solution to the customer.

Everything else is perfect. We are not facing any issues with the product.

We have been using Alteon in our environment for almost seven to eight years. We have done a hardware refresh. Earlier, we were using the 5208 XL model, and now, we are using the 5208S model.

The stability of the box is a ten out of ten.

The solution is scalable. There is no problem. I would rate it a ten out of ten for scalability.

It is being used at multiple locations. About three to four people are working with Alteon, but for the application, we have a big team. Our customers are enterprises.

Their technical support from India is very good. However, when it is nighttime in India, it is a bit challenging because their support comes from outside India, most probably Israel. Sometimes, we face a challenge when the support is given by the team out of India. It takes time. Due to the language issues, it takes time for them to understand the issue, so the time to resolve the issue or work on an issue increases.

Positive

We were previously using the F5 load balancer, and then we switched to Alteon. Alteon is working fine for us, and we have not faced any issues with it.

We switched because of the features and pricing. Pricing plays the most important role in procurement. Alteon's pricing is competitive, and that is why we have moved on from F5 to Alteon. F5 is also not as flexible as Alteon.

It is an on-prem solution. Its deployment was straightforward. It was not complex.

We were able to migrate from old devices to new devices in minutes. We just copied the configuration from the old box and replicated it to the new box. It does not take much time. The releases and the patches that we deploy are also very efficient.

Replicating to a box took 20 to 30 minutes. Putting the operating system and replicating the configuration does not take more than 30 minutes.

It requires maintenance. When a new patch comes, we implement it. We plan a downtime and implement it. Even though we have a redundant node, we take downtime to be on the safer side. 

The solution has a minimum downtime, and the maintenance window is also short. It is not big.

We did not receive training from Radware on how to use Alteon. We are doing it by ourselves. It is an on-the-job kind of training.

Overall, two to three people were involved.

It is difficult to calculate the ROI because the Alteon load balancer is one part of the investment. There is the whole network and server infrastructure. We have not calculated the ROI, but it plays a very key role. The traffic is seamlessly distributed to the application servers. The application processes it and gives a response.

It is cost-efficient. That is why we have gone with Alteon. As a product, it is efficient and robust. We have not faced any issues with the device.

I would recommend Radware Alteon because it is a very smooth solution. Someone who wants to deploy an application load balancer in their environment can go for this box without any thoughts or concerns. The box is very scalable. It is a very smooth system. It handles the traffic very comfortably. You will not face any issues with the box.

Our application is an in-house application. It does not go over the Internet. We do not have any cloud connectivity. We also do not have out-of-the-box application integrations in our environment. Alteon is supporting the SNMPv3 standard for sending the SNMP trap to the outside box. That is the only integration we have done, and it is working fine. We have not integrated with OpenShift, Ansible, etc.

I would rate Radware Alteon a nine out of ten. There are only two areas of improvement. The vulnerability part needs improvement and the support given at night time from outside the country needs improvement. It takes longer to get an issue resolved with the support team located out of India.

We are a data center company, and we need load balancers at our end so that the load is balanced. These are network load balancers, and they are helping us to balance the overall traffic at our end. Because we are a data center company, we host a lot of customers. We host more than 800 customers in our data center, and that itself is a big use case. Earlier, we were using it only in one data center, but now, we are using it in two data centers, so we have two load balancers, one at each site, and we are about to configure global load balancing between both of them.

We are a data center company, and we used to see a lot of traffic management issues. Since the implementation of Alteon two and a half years ago, we have been able to load balance the entire traffic that is coming in. It gives our customers good performance. Customers are happy with the traffic management and the load balancing feature. The customers are more satisfied now than before it was implemented.

The integrated applicant protection is extremely good. Integration with third-party applications is easy in the case of Radware Alteon. This is a critical feature, and Radware has made it very simple.

We have also used the out-of-the-box integration feature, and we have also customized some integration with the help of our Radware partner. We have integrated with vRA/vRO. Ansible is going to be used along with my OpenStack in the new load balancer that we have attached.

The automation script libraries for each orchestrator are good. That is the reason the integration is simplified. If these automation scripts were complicated, integration would have been difficult, but because of these automation scripts, integration has become so easy, robust, and simple, and we are able to integrate third-party applications within a very short period of time.

The best part is that we are able to manage it easily. It is easy to manage and easy to integrate with third-party applications. It is also easy in terms of overall support. The installation itself was very easy. These are the most likable features about Radware load balancers.

Their support can be better. The Radware management is very proactive. We can connect to anybody in Radware Management in India. We can even connect with the MD of Radware India. However, their lower level staff should be more proactive towards the customers.

In terms of features, we have had issues with SSL in version 5208, and we asked them to improve it on the SSL front. They have improved the new one. Currently, we are using 6024. In this version, SSL integration and the integration layer are a lot more simplified and secure. This was missing in the earlier version, but in the new version, it is simplified and resolved. In the earlier version, firmware upgrades also used to take slightly more time, whereas, in the new version, there are no issues at all.

We have been using Radware Alteon for almost two and a half years.

It is stable. I would rate it a nine out of ten in terms of stability.

It is scalable. I would rate it a nine out of ten in terms of scalability.

I would rate their support an eight out of ten. It can be better.

Positive

We did not use anything before Alteon. We were without a load balancer when we started the operation. It was becoming very difficult to manage or load balance the traffic. Since we implemented it, life has become simple for us.

It is a hybrid model. In the first implementation, we did not face many issues. There were some traffic issues related to utilization, but they got resolved. We are now implementing the second one, and we are also going to implement global load balancing. Overall, things are much simpler now. They have improved its simplicity.

Its maintenance includes only firmware upgrades and nothing else. We do not see any maintenance issues.

We have a Radware partner. This partner is called RAH Infotech. They do the implementation along with our team. There were two people from the partner side and four of our team members. There were six people.

We did not receive training from Radware on how to use Alteon. It is also not required. It is very simple. We did not need any training. When our partner implemented it, we learned it along with that.

The return on investment is directly proportional to the improved satisfaction of the customer. Earlier, the customers were not satisfied, whereas now, customers are extremely satisfied because their traffic is balanced. They know that they are getting the best performance. The throughput is the best. When the customers are satisfied, the ROI of the system is already achieved.

We could see its value in two months from the date of purchase. It took almost three weeks to implement. After that, in two to three weeks, we started observing. We started seeing the value from eight weeks onwards.

It is the best in the industry. It was better than the competition, and that is what made us go ahead with them. In any product, we look for features and functionalities, product support, management connection, and pricing.

We looked at F5, Citrix, and Array solutions. We went for Alteon for four reasons. I have 30 years of experience, and at least for the last 15 years, a load balancer meant only Radware. We never heard about other products, so we were aware of Radware load balancers. This was the first reason. 

The second reason was the management connection. If you have a management connection at the topmost level, things become much easier, so the product is good, and the management connection is there. We have signed for the highest level of support from them.

Another important factor was the market buzzword. People believe that in the CISO platform category, Radware is among the best products in the market today.

The cost was another factor. We were able to get the best rate from them as compared to other competitors.

It is the best in the market. It is simple. It is not complex, and pricing is also very competitive, so you can go ahead with it.

Overall, I would rate Radware Alteon an eight out of ten. There is always room for improvement.

We use it to load balance all of our applications within our data center and our EDI solutions.

Alteon makes it easier and quicker to spin up services when other departments come to us to deploy applications.

And its analytics have helped us save time, at least an hour or two in a typical scenario, when it comes to troubleshooting.

The most valuable aspect is the ability to customize the types of load-balancing scenarios needed for customized applications. Some of the load balancers on the market today are strictly out-of-hand load balancers for SSL or HTTP. Radware Alteon is most useful for customizing in-house applications based on ports and protocols.

Another great feature is integrated application protection. There are many features you can activate. Some of them are add-ons, such as WAF protection, DDoS, rate-limiting, and connections-per-second per application.

We also use Radware where we do all the programming.

The solution could be more open to additional third-party add-ons being integrated into it.

I've been using Radware Alteon for approximately 15 years.

The stability is almost flawless. Since we've had Radware products, we've had maybe two or three bugs. That makes it pretty darn stable.

Especially if you go with the virtual GEL license, it's very highly scalable.

One of their bright spots is that they have a great TAC for the product.

Positive

We did use another solution, but it was also from Radware. It was called AppDirector, before they acquired the Alteon technology. We switched because that was the path on which Radware was directing all of its customers. They combined the Nortel Alteon code with the AppDirector code and created the new solution with the new load balancers.

The initial setup was straightforward. The product documentation was the best piece.

We received virtual training from Radware on Alteon and it took about five days for our technical team to become familiar with it. The learning curve is probably one of the biggest benefits. If you're familiar with basic networking, it shouldn't be a big learning curve at all.

And it doesn't require any maintenance other than regular software upgrades as they come out. Compared to a competitor, maintenance with Radware is 50 percent cheaper.

We worked directly with a Radware engineer for our deployment. Our experience with them was great.

We have projected seeing a return on investment, but we haven't decommissioned our hardware load balancers yet. Our plan is to decommission all the hardware-based load balancers and go strictly to the virtual load balancers using the Global Elastic License for deployment and implementation.

We have seen time-to-value using Alteon in that we no longer have to deploy a physical load balancer in the data center and pay somebody to go rack and stack it. We can virtually spin it up in 30 minutes in a VMware environment. The time-to-value was immediate.

The pricing is better than the competition. It is getting more pricey as the years go on, as more people are migrating to it, and as the technology gets better. But the pricing is competitive with, or cheaper than, the other solutions out there.

We don't use the GEL (Global Elastic License yet, but we will be moving to it soon.

I evaluated F5. One of the biggest issues with that solution was cost. Radware was much cheaper and much easier, from what we saw, to implement into our type of data center environment.

My advice would be to really look at all the customized options that come with the product, as compared to its competitors. And take into account that their support model is significantly better than the competitors' support models.

I am using Radware Alteon as a load balancer. It's used to simplify balancing connections between servers for a larger application in my organization. This allows me to manipulate many applications to better serve my organization.

It provides us with logs about all of our application's transactions, enabling us to trace problems. The analytics help us pinpoint the root cause of issues like TLS problems and trace previously unanswered requests, enabling solutions with given analytics abilities.

The simplicity of the GUI is what I like the most about Radware Alteon. It provides logs about all of our application's transactions, which allows us to trace problems and identify issues such as TLS problems. The analytics help us pinpoint the root cause of various issues, enabling solutions with given analytics abilities.

I know they are working on it, however, I would like to see an improved community presence, similar to the one for their main competitor, F5. There are forums with questions and answers from customers, which is currently lacking for Alteon. More materials are difficult to find in the network, so increasing community and documentation would be beneficial.

I've been using Radware Alteon for several years.

The stability of the solution is good. There have been no notable issues related to downtime or bugs.

I rate the scalability of the product at a seven.

The technical support deserves an eight out of ten. Their customer service is quite reliable.

Positive

The initial setup was easy and not so complex. It took a couple of days with three people involved.

The implementation was handled by our internal team with three individuals involved.

I would recommend Radware Alteon. If someone wants an effective product with good capabilities, they should consider this solution. 

I rate the product eight out of ten.

We implement the load balancer for everything related to the input and output of connectivity services to or from the internet. We have two channels of connectivity to the internet through which we publish services.

With load-balancing, we have the ability to receive traffic using both channels, through Alteon, and when one of them is affected, we're able to access the internet through the other. We already have that part configured.

We also use it for security issues regarding the WAF, trying and applying policies for companies, so that our web applications published to the internet are covered by that security layer.

The two use cases I mentioned are very valuable for our port activity. We must have our applications and services running 24/7 and balance the connectivity and the applications. Also, in terms of security, using Alteon means our services are available, with high quality, to external and internal users. This is one of the reasons I give a high rating to the abilities we have with Alteon.

It has enabled us to have high availability and fault tolerance in operating our applications securely. This has created a lot of value in our IT area around the services we provide to the organization.

Time savings are another area where the solution has helped us a lot. In particular, the visualization has been important for troubleshooting and error resolution. We have been able to find clearer information or more details that are important to solving these issues when they arise. It has reduced our troubleshooting time by about 50 percent.

The time to value was practically immediate. The issues with load balancing of the applications, and the balancing of the internet service and the services provided, changed quickly. They were things that could be identified by our clients immediately. We started to see results from the implementation of the solution within a month, and in some cases, within 15 days or less. For example, the load balancer started acting immediately. We have great confidence in Radware solutions.

The integrated application protection provided by Alteon is very good. It really helps to avoid false positives in some cases. It provides important granularity to avoid a situation in which security or cybersecurity scenarios escape us. We are able to define policies and use techniques to contain these types of situations when they arise. As a security tool, it is very important.

Radware's solutions are very complete, and the integration among some of them—which, in some cases, we have not yet implemented but plan to—has given me peace of mind, knowing we have a robust tool with suitable solutions for all company cybersecurity issues.

We are in the process of updating our version of the solution, so judging what should be improved is difficult. But in some cases, the visualization takes a while, especially for mapping issues. I don't know if that issue will be corrected in the updated version, but that is an area where it could be improved.

We have been using Radware Alteon for more than two years.

It is a totally stable platform.

We are analyzing a possible integration of Alteon with another Radware product. Integrating another Radware product and being able to automate things is in line with the vision we have for the future, and we see that it can be done with Radware technology.

The solution’s customer service and technical support are very good.

The only small problem was in the implementation. We had to wait for the availability of the implementers from Radware at one point. Things were a bit complex in the region in which they were traveling, so we had to postpone the implementation a little. It was a small problem that didn't have much impact.

Positive

I have used other solutions at different companies, and there is a difference for the better with Alteon. I prefer it because of its policies, tools, and the methods it uses. It seems better from my point of view.

In my current company, we have not used any solutions other than Radware Alteon. We decided on Alteon because it offered us more granularity. Radware gives you more options when selecting the necessary features in terms of display, and allows you to fix or find bugs. Those were the big differences.

We have definitely seen ROI. The operation of the port has been a positive change. If there were a drop in internet service for one hour, we could lose quite a lot of money. Avoiding this type of situation with Radware Alteon, for a total of two or three hours, means our investment is fully recovered. Overall, in the past two years, failures have decreased.

The solution has allowed us to operate calmly and have a higher level of technological maturity with the controls it provides. It's not only we who feel that satisfaction, but our customers do too.

The pricing seems reasonable to me for what the solution provides. It is within the parameters of this type of solution.

We have two teams using the solution in separate locations. Apart from the administration that we do on the equipment, we have a support and maintenance contract for the solution. Currently, we have one person in charge of this area and another as a backup. Both are cybersecurity analysts. While it hasn't really reduced our maintenance, it has helped avoid generating additional costs.

I would advise you to focus first on service and then on important functionalities that can help your organization solve the problem of high availability of critical services. Radware Alteon can provide security for those same critical services.

Before Alteon, we believed that we had control of our security. With the implementation of its tools, we realized that we did, in fact, have a good security layer, but with the help of this tool, we have been able to go further and have a little more certainty and control in certain situations, especially around our web applications.

Foreign Language:(Spanish)

¿Cuál es nuestro caso de uso principal?

Implementamos el balanceador de carga para todo lo relacionado con la entrada y salida de servicios de conectividad hacia o desde internet. Contamos con dos canales de conectividad a internet a través de los cuales publicamos servicios.

Con el equilibrio de carga, tenemos la capacidad de recibir tráfico usando ambos canales, a través de Alteon y cuando uno de ellos se ve afectado, podemos acceder a Internet a través del otro. Ya tenemos esa parte configurada.

También lo usamos para temas de seguridad con respecto al WAF, tratando y aplicando políticas para las empresas, para que nuestras aplicaciones web publicadas en internet estén cubiertas por esa capa de seguridad.

¿Cómo ha ayudado a mi organización?

Los dos casos de uso que mencioné son muy valiosos para nuestra actividad portuaria. Debemos tener nuestras aplicaciones y servicios funcionando las 24 horas del día, los 7 días de la semana y equilibrar la conectividad y las aplicaciones. Además, en términos de seguridad, usar Alteon significa que nuestros servicios están disponibles, con alta calidad, para usuarios externos e internos. Esta es una de las razones por las que doy una calificación alta a las habilidades que tenemos con Alteon.

Nos ha permitido tener alta disponibilidad y tolerancia a fallas al operar nuestras aplicaciones de manera segura. Esto ha creado mucho valor en nuestra área de IT en torno a los servicios que brindamos a la organización.

El ahorro de tiempo es otra área en la que la solución nos ha ayudado mucho.

En particular, la visualización ha sido importante para la resolución de problemas y errores. Hemos podido encontrar información más clara o más detalles que son importantes para resolver estos problemas cuando surgen. Ha reducido nuestro tiempo de solución de problemas en aproximadamente un 50 por ciento.

El tiempo que nos tomó para ver estas funcionalidades fue prácticamente inmediato. Los problemas con el equilibrio de carga de las aplicaciones y el equilibrio del servicio de Internet y los servicios proporcionados cambiaron rápidamente. Eran cambios que nuestros clientes podían identificar inmediatamente. Empezamos a ver los resultados de la implementación de la solución en un mes y, en algunos casos, en 15 días o menos. Por ejemplo, el balanceador de carga comenzó a actuar de inmediato. Confiamos mucho en las soluciones de Radware.

¿Qué es lo más valioso?

La protección de aplicaciones integrada proporcionada por Alteon es muy buena. Realmente ayuda a evitar falsos positivos en algunos casos. Aporta una granularidad importante para evitar una situación en la que se nos escapen escenarios de seguridad o ciberseguridad. Somos capaces de definir políticas y utilizar técnicas para contener este tipo de situaciones cuando se presentan. Como herramienta de seguridad, es muy importante.

Las soluciones de Radware son muy completas, y la integración entre algunas de ellas, que en algunos casos aún no hemos implementado pero planeamos hacerlo, me han dado tranquilidad al saber que tenemos una herramienta robusta con soluciones adecuadas para todos los problemas de ciberseguridad de la empresa.

¿Qué necesita mejorar?

Estamos en el proceso de actualizar nuestra versión de la solución, por lo que es difícil juzgar qué se debe mejorar. Pero en algunos casos, la visualización tarda un poco, especialmente por problemas de mapeo. No sé si ese problema se corregirá en la versión actualizada, pero esa es un área donde podría mejorarse.

¿Por cuánto tiempo he usado la solución?

Hemos estado usando Radware Alteon durante más de dos años.

¿Qué pienso sobre la estabilidad de la solución?

Es una plataforma totalmente estable.

¿Qué opino de la escalabilidad de la solución?

Estamos analizando una posible integración de Alteon con otro producto de Radware. Integrar otro producto de Radware y poder automatizar las cosas está en línea con la visión que tenemos para el futuro, y vemos que se puede hacer con la tecnología de Radware.

¿Cómo son el servicio de atención al cliente y el soporte?

El servicio de atención al cliente y el soporte técnico de la solución son muy buenos.

El único pequeño problema fue en la implementación. Tuvimos que esperar la disponibilidad de los implementadores de Radware en algún momento. Las cosas estaban un poco complejas en la región en la que viajaban, por lo que tuvimos que posponer un poco la implementación. Fue un pequeño problema que no tuvo mucho impacto.

¿Cómo calificaría el servicio y soporte al cliente?

Positivo

¿Qué solución usé anteriormente y por qué cambié?

He usado otras soluciones en diferentes empresas y hay una diferencia positiva con Alteon. Lo prefiero por sus políticas, herramientas y los métodos que utiliza. Me parece mejor desde mi punto de vista.

En mi empresa actual, no hemos utilizado ninguna solución que no sea Radware Alteon. Nos decidimos por Alteon porque nos ofrecía más granularidad. Radware le brinda más opciones al seleccionar las funciones necesarias en términos de visualización y le permite corregir o encontrar errores. Esas eran las grandes diferencias.

¿Cuál fue nuestro Retorno de la Inversión?

Definitivamente hemos visto el retorno de inversión. La operación del puerto ha cambiado de manera positiva. Si hubiera una caída en el servicio de Internet durante una hora, podríamos perder bastante dinero. Evitar este tipo de situaciones con Radware Alteon, durante un total de dos o tres horas, significa que nuestra inversión se recupera por completo. En general, en los últimos dos años, las fallas han disminuido.

La solución nos ha permitido operar con tranquilidad y tener un mayor nivel de madurez tecnológica con los controles que brinda. No solo nosotros sentimos esa satisfacción, sino también nuestros clientes.

¿Cuál es mi experiencia con los precios, el costo de configuración y las licencias?

El precio me parece razonable para lo que ofrece la solución. Está dentro de los parámetros de este tipo de soluciones.

¿Qué otro consejo tengo?

Tenemos dos equipos que usan la solución en ubicaciones separadas. Aparte de la administración que hacemos de los equipos, tenemos un contrato de soporte y mantenimiento de la solución. Actualmente contamos con una persona a cargo de esta área y otra como respaldo. Ambos son analistas de ciberseguridad.Tal vez no ha reducido realmente nuestros costos de mantenimiento pero ha ayudado a evitar generar costos adicionales.

Les aconsejaría que se centren primero en el servicio y luego en las funcionalidades importantes que pueden ayudar a su organización a resolver el problema de la alta disponibilidad de los servicios críticos. Radware Alteon puede proporcionar seguridad para esos mismos servicios críticos.

Antes de Alteon, creíamos que teníamos el control de nuestra seguridad. Con la implementación de sus herramientas, nos dimos cuenta de que efectivamente, teníamos una buena capa de seguridad, pero con la ayuda de esta herramienta, hemos podido ir más allá y tener un poco más de certeza y control en ciertas situaciones, especialmente alrededor de nuestras aplicaciones web.

We have deployed Alteon to our cluster to provide load balancing of the applications. We also utilize the security functionality, which is a WAF on top of the load balancing.

The solution has added a secure layer in front of the servers, protecting them from malicious actors, especially the actors who are targeting our application.

And the analytics have definitely helped save time, about 20 to 25 percent, when troubleshooting, due to the breadth of monitoring and the visibility that the solution offers.

The best features are the

• security through the web application firewall
• functionality that the solution offers, being a load balancer with the security functionality on top of it
• ease of administration.

The integrated application protection is very good.

Pretty much every feature is as promised.

I would like to see future enhancements in security, specifically in threat protection. That would definitely make it a 10 out of 10.

We've been using Radware Alteon for less than a year.

It's pretty stable.

It is scalable. We use it to protect our mail application, so Alteon is used by approximately 1,000 users.

The customer support is an area that can be enhanced, in terms of response time.

Neutral

We had a different solution before but not one specifically like Alteon. For load balancing we used different solutions from Citrix and Barracuda.

The integrated WAF in Alteon is much easier to administer as compared to the other solutions. That aspect is 50 percent better than those solutions.

The initial deployment was pretty straightforward. It took a few weeks and the fine-tuning, as per the customer's requirements, took one or two months.

We have it in one location but in multiple departments. Alteon is sitting in front of the server farm and the users in different departments are accessing these servers. Alteon acts as a security layer before the traffic gets passed to the actual servers.

Maintenance is required, of course, and we have two people involved in that process. But Alteon has helped to reduce our maintenance overhead by about 20 percent.

It's too early for us to see ROI. Still, we have absolutely seen time to value with Alteon. The moment the solution was implemented, we started observing the logs, which helped us fine-tune the policies. The visibility decreased the time to value helping us tweak the policies and get the boxes ready for production.

The solution is cost-efficient.

I would recommend Alteon and I would also recommend a proof of concept because every customer's environment is different. But it can definitely add value, considering the feature pack the solution provides with security and WAF, especially on top of the load balancing.