Radware Cloud WAF Service Reviews

Initially, all our services were on-premises, but we decided to move many of them to the Azure cloud to make them accessible to our customers. However, we discovered that certain attacks were going undetected and the native tools in Azure cloud were inadequate for protecting against them. As a result, our expenses were increasing due to resource exhaustion. To address this issue, we consulted with our vendors and found a Cloud WAF hardware solution. Once we implemented Radware Cloud WAF Service and combined it with application controls, bot protection, and DDoS services, our expenses were reduced by 80 percent. This was a remarkable achievement.

I report every month on any incidents involving our public assets. One particular use case that I focus on is geo attacks, which help identify who is attempting to access these resources from locations outside of our Southeast US customer base. This helps reduce unnecessary noise. We also have private APIs that are only accessible to specific vendors, and it's important to secure them with an access list. Although it is a basic measure, it allows me to monitor who is attempting to access those resources. The unknown threat aspect of it is not a frequent occurrence.

Radware Cloud WAF Service provides excellent automated analytics for event analysis. Its visibility feature alone is a selling point for the product. When we initially invest in cloud services, it can be difficult to monitor activity. We only receive a bill indicating increased CPU and RAM usage. The analytics provided by Radware Cloud WAF Service has been extremely helpful in this regard.

Radware Cloud WAF Service has significantly reduced our Azure bill by filtering out unnecessary CPU, compute, and bandwidth usage on the front end. Previously, we experienced a lot of errors and serious issues due to APIs being exposed, and our developers could not always understand why these errors occurred. However, once we implemented Radware Cloud WAF Service, it significantly reduced the noise and eliminated malicious data. As a result, our developer logs now look good, and we can identify who is targeting us and their intentions through the provided metrics. It has been incredibly helpful from a management perspective as we can present them with dashboard metrics showing how the tool is blocking and protecting us. They appreciate this information.

Radware Cloud WAF Service has helped reduce our false positives by 90 percent.

We quickly recognized the value of the Radware Cloud WAF Service upon deployment. However, we needed to ensure that the business owners understood the changes being made. Upon activating the spot protection and geolocation service, we noticed a significant decrease in illegitimate traffic. Prior to the implementation, we were receiving an overwhelming amount of hits, averaging between 150,000 to 160,000 per hour on certain pages. Once the services were activated, this number decreased to only 2,000 to 3,000 hits per hour, indicating that a majority of the previous traffic was not legitimate. This allowed us to reduce our footprint in Azure and do so immediately. It is evident that the internet is filled with a vast amount of illegitimate traffic, with many individuals scanning for open services. The implementation of Radware Cloud WAF Service helped eliminate this issue within a day.

Before the introduction of Azure cloud-native tools, monitoring visibility was inadequate, making it difficult to identify the cause of resource attacks. With the current visibility dashboard, we can now obtain insight into the nature of attacks, identify attackers, and detect top IP or threat regions. This dashboard has proven to be helpful in improving our ability to identify and respond to attacks.

Radware Cloud WAF Service has significantly reduced the number of attacks and improved our visibility. However, there are some areas where it could improve its maturity. Previously, the interface, Bot manager, and Cloud WAF were separate interfaces, but they have now been merged into one dashboard. However, the current setup is somewhat cumbersome, and there is room for improvement in this area.

Radware Cloud WAF Service has limited integrations, and I would like to see it integrate with our use of Azure DevOps. Specifically, I would like it to be able to automatically detect and protect new APIs and changes made to existing ones, utilizing the API discovery and protection features. Currently, there is no integration for this. If we use a SIM, we can receive email alerts or check the dashboard for information on the types of attacks, but this is not an ideal or modern approach to alerting. It would be beneficial for the service to integrate with top enterprise tools like SIEM, allowing for more efficient and effective alerting and logging. Unfortunately, there are currently no native tie-ins for some of the products we use, requiring us to set up email notifications to our SIM. Therefore, integrating with enterprise tools for alerting and SIM purposes would be greatly appreciated.

I wish to have improved integrations with larger vendor tools, such as alerting systems or SIMs, to enable us to pull and query performance metrics for analysis. As a fairly large organization, we require a tool that can consolidate data from multiple applications into a single location for better visibility and decision-making. Unfortunately, we are currently unable to extract this data into any of our existing systems.

I have been using Radware Cloud WAF Service for two years.

I have only experienced one outage with Radware Cloud WAF Service in the past two years, so I would say that it is very reliable and stable.

The interfaces have significantly improved, but we had numerous queries about their functionalities and how to enable specific capabilities for monitoring purposes. We had to spend a considerable amount of time trying to understand the process, such as what we needed to turn on and how to turn it on, as well as interpreting the log entries. As a result, we had to contact support multiple times, which involved a lot of back and forth. Additionally, during certain periods, our services were targeted by heavy DDoS attacks, and we had to rely on support heavily to mitigate them. There were a few instances where we had to request significant assistance from support.

Positive

Previously, we utilized Azure Application Gateway, which included a built-in WAF capability. However, due to its cumbersome nature and limited capabilities, approximately 10 percent of Radware Cloud WAF Service, we switched to Radware. Azure CloudApp lacked reporting functionality, making it difficult for us to identify attack sources, methods, and user agents.

In comparison to Azure Application Gateway, Radware Cloud WAF Service has the ability to detect all types of attacks. While using Azure, there were a few attacks that utilized a unique combination of user agent strengths which Azure Cloud WAF was unable to detect. Due to limitations in the user registry and signature attack type, it could not comprehend how to prevent these attacks. Therefore, we opted to switch to Radware Cloud WAF Service, which was better suited to meet our security needs.

Setting up Cloud WAF was straightforward, but the bot protection was a bit of a mess initially. When the product was first launched, separate dashboards were provided for both services, giving the impression that they had separate support from the company. However, over the last two years, they have been consolidated into a single dashboard, making deployment and management much easier. Despite the initial difficulty with bot protection, Cloud WAF was ultimately easy to deploy. We required two people for the deployment.

The implementation was completed in-house.

We assessed Citrix Web App and Imperva DDoS, and Microsoft urged us to test their latest version of Cloud WAF. However, we declined their offer and instead opted for Radware Cloud WAF Service because it was effortless to implement. We were able to turn it on and have it working on the same day without requiring extensive integration, which was necessary for the other options we considered. We preferred a plug-and-play solution with a minimal learning curve. Radware Cloud WAF Service met these requirements and has been functioning well.

I give Radware Cloud WAF Service a nine out of ten.

We are interested in utilizing the API discovery feature, but since we frequently make changes to our APIs using a DevOps pipeline, our APIs change on a regular basis, almost every two weeks. Our company's current goal is automation, and all changes to the environments must be done through a coded pipeline with variables. Unfortunately, the API discovery feature may slow down our automation capabilities, making it difficult to push changes every two weeks unless the interface is improved. While we would like to take advantage of the API mapping and different attack techniques, we cannot use the feature until it becomes more mature and integrated with our automated pipeline.

We deploy the solution across one location.

The ability to log in and review data and logs is a crucial feature for me when choosing a Cloud WAF. While most services have similar capabilities, the differentiator lies in how well they can parse and present the data. I had trouble with Citrix as it was difficult to obtain and interpret the data to prevent attacks. However, Imperva has an excellent interface for pulling data, which helps us make informed decisions. Radware stood out as the best in both areas, with their dashboard being user-friendly and responsive. The implementation was also straightforward as all the necessary information was readily available. It only took a few hours to set up a new site, making it easy to go live quickly.

Our primary use case is defense against DDoS. We are using Radware Cloud WAF and load balancer solutions. We use it for our cloud infrastructure and various applications focusing on various security aspects.

It integrates seamlessly with our infrastructure, allowing us to manage DDoS attacks and load balancing efficiently.

The ability to easily handle configurations and the user-friendly nature of the solution make it accessible for various team members, including L1 and L2 users.

The load balancer is very good for DR purposes. Previously, our client had issues with DR, but it is no longer an issue. We can directly move from primary to secondary.

Radware Bot Manager has been very useful. If any user tries to save a password on a mobile or a browser, it blocks that. We can see all the details about the traffic and port requests.

API integration and documentation need to be improved. There should be more detailed documentation for API usage, rate limiting, CNAME, and DDoS functions. A lot of articles need to be added to their portal.

Additionally, enhancing the capabilities for bypass functions where users can manage URLs more flexibly, including the use of wildcard characters, would be beneficial.

We have been working with Radware Cloud WAF Service for a minimum of 18 months.

There have generally been no stability issues.

Radware Cloud WAF is scalable and accommodates our growing needs effectively.

We get proper solutions from them. The salesperson and other support resources have been good at providing solutions. I would rate their technical support an eight out of ten. 

Positive

I have used F5 which is a physical WAF solution. We switched to Radware Cloud WAF for its cloud-oriented capabilities and user-friendly interface, although the F5 solution was effective too.

Radware provides only three URLs for whitelisting, whereas F5 supports multiple URLs for whitelisting. Radware is also more complicated for customers when it comes to bypassing.

The initial setup of Radware Cloud WAF is straightforward, allowing for easy configuration and integration within our existing infrastructure.

It does not require maintenance from our side. We just have to ensure that we have the correct licenses. They inform us of any maintenance window in advance.

We get good direct support from Pankaj at Radware. He has helped us with the implementation and understanding of Radware solutions. In case of any issues, I can ping him and get more information or resolution.

It has saved us time and money.

I am not directly involved in pricing and setup cost discussions, but it seems that Radware offers a more cost-effective solution compared to F5. It is considered a good value for our budget.

Overall, I would rate Radware Cloud WAF as nine out of ten. It is a reliable solution with effective security features, though there are areas for improvement, particularly in API integration and documentation.

I use Radware services to protect some web portals in my company from web application attacks. Specifically, I use their web application firewall.

I like the reliability of the system since it's quite reliable. Additionally, I appreciate the user interface, particularly from the reporting point of view. Configuration can sometimes be tricky as I have to know where the options are, which isn't very intuitive. However, apart from this, it is a good product and very reliable for me.

Sometimes, I encounter issues with password reset, particularly in the last two weeks. I tried to access the system, and it didn't recognize my password, even though I hadn't changed it. When I attempted the password reset from the login page, I didn't receive any email. This indicates some reliability issues or problems within the management interface.

I have been using Radware Cloud WAF for something like three years.

The stability of the solution is very good. I would rate it as nine out of ten.

I haven't used any of the integration capabilities, however, I would rate the scalability as nine out of ten.

The technical support is very good. They are usually very fast in response, and I think they deserve a nine out of ten.

Positive

The initial setup was not heavy. It was quite simple, and with the support from Radware's technical and commercial teams, I could set up the system in monitoring mode before moving into production.

I had calls with the technical support of Radware and the commercial team. The team was supportive throughout the process.

I find Radware Cloud WAF to be a quite expensive product compared to others. However, the quality-to-price ratio is very good.

I highly recommend Radware Cloud WAF for its reliability and fast support. However, the cost is something to consider as it might be on the higher side. 

Overall, I would rate Radware Cloud WAF as nine out of ten.

For all of our Israel posts, Radware Cloud WAF Service is the Web Application Firewall we replaced F5 with. We were searching for something with good service and cloud-based support, as I have a lot of websites in the cloud. It gives me more than I expected.

I really like the services. When I have attacks, Radware contacts me before I'm even aware there's a problem. They recognize if there's an attack from a certain country and ask if I want to block it. They provide all the necessary information, and there's always someone to talk to. They block every attack, and the team has the perfect protection for me. The solution helps reduce false positives by 30%, thanks to good implementation and exclusions. It gives me a lot of time because I don't need to manage it; Radware manages everything for me. I am very satisfied with the prevention from zero-day attacks, and Radware Bot Manager helps with bot traffic detection. They provide excellent compliance support. I highly recommend this product to others because I'm satisfied with the mitigation and proactive protection.

I would like to see an improvement in the twenty-four-seven support service.

More than seven years.

The stability is excellent, and I would rate it ten out of ten.

Scalability is also excellent, with a rating of ten out of ten.

The customer service and support are very good, and I would rate them ten out of ten.

Positive

I replaced F5 with Radware Cloud WAF Service because I needed something with good service on the cloud. The previous solution was not meeting my expectations.

The onboarding with the Radware team was good. They handled implementation and set up exclusions well to reduce false positives.

Radware Cloud WAF Service saves a lot of time for my employees since they no longer need to manage it directly. The solution manages everything, allowing my employees to focus on other applications.

The pricing is not cheap; it is expensive, but it is effective.

I highly recommend Radware Cloud WAF Service to others. I have recommended it to my colleagues in other companies, and they have also been satisfied with it. It's a very good product with excellent support and minimal false positives. Overall, it delivers everything required for protection. I would rate the overall solution ten out of ten.

We have multiple use cases for Radware Cloud WAF Service. We use it to protect our voice domain, our banking solution, and any other applications that are open to the Internet. We use the same Radware WAF for our applications on AWS.

The effectiveness of Radware Cloud WAF Service in blocking unknown threats and attacks depends on the situation. Usually, when we deploy applications, we have everything planned in advance. In this case, we can simply log in to the portal and configure the WAF. However, if we are dealing with a repeated case or if we need to update a certificate, we can use automation to make the changes. In most cases, we do not need to make any changes to the WAF configuration. For example, if we need to block a specific IP address, we can create a template and apply it to all of our web applications. This allows us to use WAF for both web applications and API code.

Radware Cloud WAF Service's automated analytics for looking at events is good. We actually had something similar before, but this service gives us a better understanding of how we use WAF for different products. For example, DDoS protection is also included. This allows me to analyze which users are coming from which locations, what my status is, and if I have a SQL injection or something similar. There are a lot of features, so I definitely know my application better and can identify any security events that are happening on my web or application.

The end-to-end API protection offered by Radware Cloud WAF Service's API discovery feature is a good tool. However, it can only be effective if we understand the WAF portal concept and know what the tool does. Before we use the tool, we should read its documentation. Radware also has a universal university where we can learn more about how Radware works in a web application. This is helpful because different vendors have different ways of using the same application. I have been part of this learning experience and found it to be very helpful.

API Discovery is easy to use for those who are familiar with WAFs and APIs. However, we need to use a document to configure it, which is not a big deal.

Using Radware CDN services and Cloud WAF together is easy. However, it requires coordination between two different teams. The security team is responsible for CDN, while the development team is responsible for the application. If these teams communicate effectively, it is very easy to use the combined services. Even if the development team does not have experience with CDN, it is not difficult to learn. I have been part of both teams, and I can confirm that using Radware CDN services and Cloud WAF together is easy.

Radware Cloud WAF Service is user-friendly. It provides us with what we need and tells us where to click. Even if we are new to using it, we will not get lost or confused. Once we log in, we can simply click through the steps and understand what is happening. The application is easy to configure and does not require highly technical knowledge.

Radware Cloud WAF Service helped reduce the overhead on one team. In a previous product preview event, only two teams were configuring everything for the project team. However, now even the user developer can develop applications. They develop the application, put their endpoint, and go to Radware to create everything. The system management and network teams are no longer involved. This reduced the dependency on a team by 70 percent. Additionally, any individual team can now configure and use the service.

Radware Cloud WAF Service helped reduce our TCO by ten percent.

We noticed the time to value within two months of using Radware Cloud WAF Service.

Radware Cloud WAF Service is user-friendly and easy to deploy. All we need is our domain name, and we can easily configure it. I migrated from old products to new products using Radware Cloud WAF Service. Migration can be a complex process, but Radware makes it easy by providing a step-by-step guide. We can migrate one application at a time, or we can migrate multiple applications at once. Radware also provides an API that we can use to automate the migration process.

Radware Cloud WAF Service should provide SSL certificates for its hosting customers. Currently, customers must purchase an external certificate and upload it to their hardware. This is a major inconvenience, and I would like to see Radware offer a certificate solution.

The technical support has room for improvement.

I have been using Radware Cloud WAF Service for six months.

Radware Cloud WAF Service is stable.

Radware Cloud WAF Service is scalable. We have multiple teams but we are all on one cloud. We have approximately 50 people using Radware Cloud WAF Service.

Overall, the technical support team resolves our issues, but they take some time to understand the issues.

Neutral

We previously used Imperva Web Application Firewall, but it was too expensive. We switched to the Radware Cloud WAF Service, which is more affordable.

We did not use the automation with Imperva in the same way that we do with Radware Cloud.

The initial setup was straightforward. The deployment took one month because we wanted Radware to learn about our footprint. We started blocking after a month, once they developed an algorithm to understand how the application works and what the major use cases are. Initially, we were not in a blocking mode. We were just configuring everything and learning more about the application. We initially required six people because we were building the policies.

The implementation was completed in-house.

We are still in the early stages of using Radware Cloud WAF Service, but we have already seen a 10 percent return on investment due to a reduction in team dependency.

For the current market, the price for Radware Cloud WAF Service is exactly where we want it to be.

We are using two services, WAF and CDN, and we have a three-year contract for these services.

I give Radware Cloud WAF Service an eight out of ten.

I recommend conducting a proof of concept before purchasing Radware Cloud WAF Service.

We use the solution to protect our environment against attacks.

I am satisfied with its ability to block unknown threats and attacks.

The Radware Cloud WAF Service is beneficial to our organization because it allows us to unify protection across cloud-based locations and have centralized control over it. Additionally, implementation of the solution is relatively straightforward if the web application is not overly complex.

I think we still need to analyze exactly how much the solution has helped reduce false positives. However, the estimate doesn't have as many false positives. The solution provides accurate signatures for most of the operating systems, and protections. I believe it is quite effective in reducing false positives as we can filter, we have detailed security reviews with the policy security reviews from the previous year and prior day implementation with the experts from Radware. The policies that are set are quite good and there are not as many false positives. We have seen around a 20 percent reduction in the number of false positives.

When the solution works flawlessly it frees up around ten percent of our IT people's time to work on other areas.

Compared to other solutions, the protection against the tax provided by Radware Cloud WAF Service is the same except we now have fewer false positives.

Radware Cloud WAF Service has several valuable features, with good support and a user-friendly GUI. There are some advanced rules that can be useful for reconfiguring complex applications, though not always. Advanced tools are also available.

The automated analytics of the solution is beneficial for examining events. We can traverse security events, extract the necessary information, and search for specific ones.

If the applications are not too complex, integrating the solution with other systems and applications in our environment is easy. However, if they have custom services ports and other components beyond the HCT protocols, then we may have a problem.

The connection between the front and back ends could be improved. The connection is not always accurate, and there are occasional bugs. Radware should consider introducing more advanced tools than the larger ones, as well as providing use cases within the documentation for more advanced rules such as client certificate authentication.

I have been using the solution for seven months.

The solution is stable.

The technical support is responsive.

Neutral

We previously used on-prem solutions and switched to Radware Cloud WAF Service because of the cloud capabilities.

The initial setup is straightforward as long as the applications do not have any custom ports and more services or applications are relatively basic and exposed on the outside without additional services.

A full deployment with security policies and complete implementation requires around three weeks.

I am the one who can operate everything on the cloud, but we need to obtain signatures from a number of people in order to change the IP addresses. The deployment requires one person from the IT security team and five or more people from the business side.

The return on investment is satisfactory and has stabilized at this point.

The price is a bulk average.

I give the solution an eight out of ten.

The solution's time to value is average. Sometimes bugs arise and take longer than expected, and sometimes everything goes smoothly. I would say the ratio is 50/50. When everything goes smoothly with the integration the value is seen immediately.

The solution has been deployed across multiple locations in six different countries.

It has required some maintenance a few times but not much.

We have 30 people using the solution.

I would recommend the solution; however, it is always beneficial to have a proof of concept first. You should go through the demo to ensure the solution fits their environment.

We provide our clients with Cloud WAF Service, which enables us to detect and report web shell attacks against their servers. 

The main benefit is that all traffic is shifted by the cloud service, which exists outside the customer's infrastructure. It's highly efficient. Many customers have problems inside the infrastructure that must be efficiently detected. With Cloud WAF we can notify our client when an attack is outside and detect when a web shell script is already running on the server. This information helps the client understand what's happening with the web shell.

We've reduced many false positives using Cloud WAF Service. The learning period is helpful. Radware sends a policy with a lot of information that helps the customer observe and design their policies to eliminate false positives.

Cloud WAF saves us a lot of time because we face many strong attacks. It helps us modify the back end and implement some policies to prevent more attacks.

The best feature is the SQL injection signatures, and another is the DDoS protection. Radware is more efficient than other solutions. It handles unknown threats very well. We face many bad requests with malware that are expensive to remedy. Radware's service center in the cloud helps a lot. 

Radware's bot manager can be improved because it's very complicated to implement for apps. Radware could also add alerts by WhatsApp or Telegram. It only sends notifications via email or SMS.

We have had issues with Cloud WAF one or two times, but the service works fine most of the time.

Cloud WAF scales very well. 

I rate Radware support nine out of 10. They have a simple platform for opening tickets, and they respond quickly. 

Our previous solution was hard to install, but Cloud WAF is straightforward because it's cloud-based. You add the certificate for the business and point it to the IP. Deployment is very fast. It takes 30 minutes to an hour.  Cloud WAF requires some maintenance when a customer changes their website or programs. We need to adjust the policies.

I rate Radware Cloud WAF Service eight out of 10. It is the best solution for stopping DDoS attacks. 

We mainly use Radware Cloud WAF Service for DDoS protection. This includes protecting against DDoS attacks. We know if there is an issue, we can quickly set up a call with the Radware team.

Radware Cloud WAF Service has significantly improved our organization's time of protection and detection capabilities. The support provided by Radware is quick and efficient. We have updated our solution on many occasions, and the design of our network has changed, largely due to Radware providing us with solutions.

The most valuable feature is Radware's ability to quickly detect attacks, even though it doesn't always meet the quicker threshold. We can set up a call with the Radware team if needed. Another crucial aspect is the support we receive from Radware, which is very quick and efficient.

Some of the tools are a bit difficult to navigate, and the user interface could be more user-friendly. It is not the cheapest solution, so cost is something to consider.

I started using Radware Cloud WAF Service when I joined the company about a year and a half ago.

I have never come across downtime, bugs, or glitches when working with Radware Cloud WAF Service. From that point of view, it maintains a very stable operation.

Anytime we've had any issues, Radware has provided us a solution, indicating its high scalability.

I would rate Radware support a nine out of ten. They are always available to help us, which is invaluable in our line of work.

Positive

I wouldn't be able to give a number, but Radware Cloud WAF does save time for our staff due to the automation and excellent detection, which is invaluable.

I would rate the cost around seven out of ten. Radware provides many different options, but it may not be affordable for companies that aren't large.

The automatic detection from Radware Cloud WAF is invaluable, and the support is outstanding. I would rate the overall solution a nine out of ten, with the only issue being the user interface. The overall product rating is nine out of ten.