ReadyTalk Reviews and Pricing

it_user180018

Industry Affairs Manager at a university with 51-200 employees

Jan 9, 2015

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ReadyTalk offers the right features, easy to use and stellar support

Pros and Cons

"Our webinar program was floundering, but after I started working with ReadyTalk, we have been able to increase the number of webinars, these webinars have successively attracted higher quality presenters and have become a real marketing tool for our association."

"I wish there wasn't the "arbitrary" 150 people cutoff."

What is most valuable?

The combination of the features is the key. I cannot pick just none. What brings it all together however is the excellent support. Whether I called the help desk in the beginning or discuss issues with my account representative now, I know that ReadyTalk is listening. Even a small association feels valued in dealing with ReadyTalk.

How has it helped my organization?

Our webinar program was floundering. After I started working with ReadyTalk, we have been able to increase the number of webinars, These webinars have successively attracted higher quality presenters and have become a real marketing tool for our association. Presenters and participants are very satisfied with the webinars as they tell us frequently.

What needs improvement?

Maybe enable Word documents in the slide deck.

Better matching of phone numbers to names when a person is only on the audio on not using the web link to sign on.

For how long have I used the solution?

2 years

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What was my experience with deployment of the solution?

None

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

I wish there wasn't the "arbitrary" 150 people cutoff. We don't need a moderator even if we have have 250 people on (with the emergency addition option). We are experienced enough to handle this on our own and we don't need to mess around with different phone numbers.

How are customer service and support?

Customer Service:

Outstanding. Help desk is very friendly and competent. Our account manager Abby Wall is outstanding!!

Technical Support:

Very good!

Which solution did I use previously and why did I switch?

No. This is what the association had when I started.

How was the initial setup?

Simple to get started and then learn with every webinar, using the help desk to fill the gaps...

What about the implementation team?

Was already in place when I started using it.

What was our ROI?

We do not measure it like you show in your ROI calculator. But based on the trends in participation and associate members actually approaching us to conduct webinars with us, we have a positive impact on the bottom line by giving our core and associate members what they need.

What's my experience with pricing, setup cost, and licensing?

I think we pay $100/month for our grandfathered service plus the variable costs of the actual webinar.

Which other solutions did I evaluate?

Was already installed when I first used it.

What other advice do I have?

Keep doing what you do. Listen to the customers and engage them to continually make ReadyTalk better than the rest.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user172989

Training Specialist with 1,001-5,000 employees

Dec 29, 2014

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Very User Friendly

Pros and Cons

"ReadyTalk is a very user friendly tool."

Valuable Features

I use ReadyTalk primarily for training. ReadyTalk is a very user friendly tool. Many of my trainees are remote employees, or business partners, and they are able to use ReadyTalk with ease. It works with every browser, and makes sharing content a breeze.

Room for Improvement

I'm hoping for new features, soon! I think it would be nice to be able to start a conference off in listen only mode, without having to set it before hand. Maybe a feature to have the chairperson join first, choose audio options, then the participants can join.

Use of Solution

2 years

Deployment Issues

None.

Stability Issues

None.

Scalability Issues

None.

Customer Service and Technical Support

Customer Service:

A 10! ReadyTalk is always quick to respond to any questions, or issues.

Technical Support:

10! ReadyTalk is always quick to respond to any questions, or issues.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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900,644 professionals have used our research since 2012.

it_user174288

Manager with 51-200 employees

Dec 22, 2014

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Amazing customer service and high-quality product.

Pros and Cons

"ReadyTalk helped my organization deliver high-quality training webinars to small business owners around the country."

"Compared to other webinar platforms, ReadyTalk's pricing is a bit high."

What is most valuable?

Broadcast audio, web conferencing, on-demand

How has it helped my organization?

ReadyTalk helped my organization deliver high-quality training webinars to small business owners around the country. We have expanded our reach from local to global, developed new connections and increased our webinar attendance numbers significantly using ReadyTalk.

What needs improvement?

Compared to other webinar platforms, ReadyTalk's pricing is a bit high. I was surprised by the first bill I received because there were fees other than the monthly flat rate (i.e. cost per phone line).

For how long have I used the solution?

2 years

How are customer service and technical support?

Customer Service:

ReadyTalk's customer service is unmatched. We have developed personal relationships with ReadyTalk and they're always willing to go above and beyond when we need help.

Technical Support:

Excellent!

Which solution did I use previously and why did I switch?

Yes, we used GoToWebinar but decided to switch because of our personal relationships with ReadyTalk.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user173490

Membership Manager at a non-profit with 51-200 employees

Dec 17, 2014

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Great conferencing tool and helpful support system

Pros and Cons

"Customer Service: Excellent. Technical Support: Also excellent."

"Prices can always be dropped but overall these rates are competitive with other teleconferencing systems."

What is most valuable?

I use the teleconferencing tool for day to day use. This is easy but has many useful tools if needed. The operator/dial out function is crucial for my international company. While we have less need for the videoconferencing capabilities, when we have needed this function, the process was also simple but clear and exactly what we needed. When I have needed assistance to better understand how to facilitate my conference smoothly, I had no trouble speaking to a live person who helped me understand what was going on, how to troubleshoot, or how to simply make the process more efficient.

How has it helped my organization?

Having the professional operator service available saved the day on many occasions.

What needs improvement?

Prices can always be dropped but overall these rates are competitive with other teleconferencing systems.

For how long have I used the solution?

4.5 years

What was my experience with deployment of the solution?

On occasion I needed assistance to begin comprehensive web conferencing but experienced little to no issues once the meeting began.

How are customer service and technical support?

Customer Service:

Excellent.

Technical Support:

Also excellent.

Which solution did I use previously and why did I switch?

I can't even remember what we used before ReadyTalk but I remember experiencing horrible customer service and an outdated system.

What about the implementation team?

We went straight to ReadyTalk and had our own representative for the area.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user173391

Special Events Senior Manager at a non-profit with 51-200 employees

Dec 17, 2014

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A great solution for our web-conferencing needs.

Pros and Cons

"I utilize ReadyTalk to train roughly 300 people monthly, my colleagues use it to host staff meetings, to supplement coursework from our online university, and to deliver organizational content to our constituent base."

"The aesthetics are not great."

What is most valuable?

The ability to record and archive webinars.

How has it helped my organization?

I utilize ReadyTalk to train roughly 300 people monthly ... my colleagues use it to host staff meetings, to supplement coursework from our online university, to deliver organizational content to our constituent base.

While there may be other solutions out there, ReadyTalk has been ours.

What needs improvement?

The aesthetics are not great ...

For how long have I used the solution?

3+ years

What was my experience with deployment of the solution?

I haven't for a few years.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No - we have meetings with 3 people and meetings with 300+ people.

How are customer service and technical support?

Customer Service:

Quick and friendly -- I'd give them an A.

Technical Support:

I've only needed technical assistance once and they were quick to offer suggestions -- and one of them worked for me.

Which solution did I use previously and why did I switch?

No, I did not use a web-conferencing solution before RT.

How was the initial setup?

Not complex at all.

What about the implementation team?

We handled the implementation in-house.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user173025

Computer Services Specialist at a educational organization with 51-200 employees

Dec 17, 2014

Great for distance training

ReadyTalk has been great for distance technology training. We utilize the share desktop feature and I am able to train staff from multiple offices across our state all at once. We use the recording feature to make sure the training is available afterwards for those who weren't able to join live or might want a refresher. The customer service has been stellar. In the next version I would like to see a tool available to resize videos that are used in webinars/trainings.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user173043

Project Administrator at a renewables & environment company with 51-200 employees

Dec 16, 2014

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Top notched customer service

Pros and Cons

"We host 4 webinars a month using Share tools and have reached on some occasions more than 500 participants just by one invitation being shared through social media."

"Add animation capabilities!"

What is most valuable?

Web based conferencing

How has it helped my organization?

We host 4 webinars a month using Share tools and have reached on some occasions more than 500 participants just by one invitation being shared through social media.

What needs improvement?

Add animation capabilities!

For how long have I used the solution?

6 year

What was my experience with deployment of the solution?

No issues with deployment

What do I think about the stability of the solution?

No issues with stability

What do I think about the scalability of the solution?

No issues with scalability

How are customer service and technical support?

Customer Service:

5 stars

2 thumbs up

Technical Support:

Awesome

Which solution did I use previously and why did I switch?

ConferenceCall.com - they were horrible and over priced.

How was the initial setup?

Easy

What's my experience with pricing, setup cost, and licensing?

$250 set up cost

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user162288

Digital Marketing Manager at a tech vendor with 51-200 employees

Nov 13, 2014

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ReadyTalk - the best option there is.

Pros and Cons

"Customer Service: World-Class! Technical Support: World-Class!"

"You have to schedule operator-assisted audio events 24 hours in advance, if the turn around time could be quicker - it would help with last minute events."

What is most valuable?

Customer service - world class customer service

How has it helped my organization?

No technical malfunctions mid-webinar. Previously we had to deal with MAJOR technical malfunctions monthly.

What needs improvement?

You have to schedule operator-assisted audio events 24 hours in advance, if the turn around time could be quicker - it would help with last minute events.

For how long have I used the solution?

3 years

What was my experience with deployment of the solution?

No issues with deployment.

What do I think about the stability of the solution?

No issues with stability.

What do I think about the scalability of the solution?

No issues with scalability.

How are customer service and technical support?

Customer Service:

World-Class!

Technical Support:

World-Class!

Which solution did I use previously and why did I switch?

We switched because the other products weren't reliable - we had major technical issues with the other solutions we used prior to finding ReadyTalk.

How was the initial setup?

Straightforward.

What about the implementation team?

In-House.

Which other solutions did I evaluate?

Yes.

WebEx, Adobe, GoToMetting, ON24

What other advice do I have?

Save yourself pain and stress - select ReadyTalk.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user144678

IT Administrator at a educational organization with 51-200 employees

Aug 6, 2014

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ReadyTalk has been great for IEA.

Pros and Cons

"Using ReadyTalk allows us to provided effective trainings, makes our employees more productive, and safer by keeping them closer to home."

What is most valuable?

The ReadyTalk support team is always available to make sure your webinars are top notch.

How has it helped my organization?

Travel time behind the wheel to go to a 1hr meeting is costly to the organization. Using ReadyTalk allows us to provided effective trainings, makes our employees more productive, and safer by keeping them closer to home.

What needs improvement?

The only area of improvement would be to create a library of presentations. A presenter or chair could select from this library.

For how long have I used the solution?

4 years

What was my experience with deployment of the solution?

ReadyTalk is simple to use. Many found it easy to use which produced quicker adoption amongst staff.

How are customer service and technical support?

Customer Service: Always professional and willing to assist.Technical Support: There hasn't been a need to use their technical support services.

Which solution did I use previously and why did I switch?

Too costly and support was terrible.

Which other solutions did I evaluate?

Evaluated at least three other companies. I work with other state organizations and contacted them for reference. Several of them were already using ReadyTalk. This was the deciding factor for us.

What other advice do I have?

I receive calls from companies suggesting their service has better pricing. This might be true. However, this is not the only factor. You have to consider staff time in using the product and customer support. ReadyTalk just cannot be beat in this area.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user143739

Director of Product Services with 51-200 employees

Jul 30, 2014

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Easy to use with powerful features.

Pros and Cons

"Customer Service: Excellent. Have been able to help me determine when to use the operator assisted service and even demo-ed this experience for me in order to make more informed decision."

What is most valuable?

The ability to only share applications (versus your entire Desktop) with participants is my favorite feature.

How has it helped my organization?

This allows us to conduct client training without having to travel to the client's place of business.

For how long have I used the solution?

5 years

What was my experience with deployment of the solution?

None.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service: Excellent. Have been able to help me determine when to use the operator assisted service and even demo-ed this experience for me in order to make more informed decision.Technical Support: Tech guys have always been very quick to respond and provide great level of follow-up after an issue is resolved.