What is our primary use case?
My main use case for Rocky Linux is that all the applications used by our company are hosted in Rocky Linux servers, so we will be maintaining, remediating the vulnerabilities which are getting reported on the servers, patching the servers and making them up to date, and helping all the users who log into servers to use their applications without any issues.
A specific example of an application where I'm using Rocky Linux in my company is the POS machines which are used by the customers, where all the POS related applications are hosted in Rocky Linux operating system, so that's where Rocky Linux came into the picture, and from the OS level, we will be giving all the support wherever it is necessary.
The middleware packages such as Apache Tomcat, Java, HTTPD are all running on these Rocky Linux servers, so we ensure all those services are up and running without any issues.
What is most valuable?
The best features Rocky Linux offers are that it is much easier to use. Since it is open source, whatever issues we face, we can get answers from the community for each and every issue we encounter, so finding a solution for each problem is much easier, and that's the major feature I feel for Rocky Linux.
When comparing Rocky Linux to Red Hat, it is more stable, as whatever issues arise, we can solve them quickly, and since there is an open community, we receive help from everybody who is using this.
Rocky Linux has helped our organization significantly in terms of cost. If we were purchasing a Red Hat subscription, it would cost significantly more, but since Rocky Linux is open source and free, it has helped with cost reduction, allowing us to utilize those funds for other needed things.
When we moved from Red Hat to Rocky Linux, we saved around 70% of the cost which was used for subscriptions. That money is now used for other things such as middleware applications and monitoring applications including DataDog and Dynatrace.
What needs improvement?
To improve Rocky Linux, providing releases for each package, firmware, and kernel more quickly would be beneficial. Currently, it takes more than one month to release a new package or kernel, so speeding that up would help reduce reported vulnerability remediations.
Documenting the frequently asked questions and related issues in a PDF or Word document would be helpful so that everybody can refer to them, eliminating the need to post a question and wait for a reply, thus reducing time delay.
Currently, there aren't many needed improvements, only the support aspect needs a little improvement. Everything else is going well and smoothly.
For how long have I used the solution?
I have been using Rocky Linux for more than six years.
What do I think about the stability of the solution?
Rocky Linux is stable, scalable, and it is very much easier to use.
How are customer service and support?
Regarding customer support, since it is open source, most of the solutions are available on the community page, but even if we raise a support ticket, we receive a resolution or a reply from the team within two business days.
I would rate the customer support a seven.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
Before choosing Rocky Linux, we were considering moving with Red Hat itself, planning to move from RHEL 8 to RHEL 9, but after considering the cost involving Red Hat, we thought about an open source solution, which led us to Rocky Linux.
What was our ROI?
When it comes to return on investment, a lot of money is saved since we moved from a purchased license to the open source provided by Rocky Linux. Time is also saved since whenever an issue arises, we get resolutions from the community without needing to raise a ticket with the support team.
What other advice do I have?
When we encounter an issue, we look all over the internet, not only depending on the community, so whichever solutions provide us with proper resolution are considered.
My advice to others looking into using Rocky Linux is that it is much easier to use, it's scalable, performance is good, and there is no cost involved in using it.
I rate Rocky Linux nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?