Salesforce Reviews

Salesforce is used for CRM marketing and customer support. If any customer approaches us, browses the company website, or participates in any of the sales events, we add the potential customer details, and then we follow up with them. If the customer shows interest and purchases anything, they become an actual customer.

Customer billing is also done in Salesforce. We primarily manage all the customer-related information, like what products were bought by the customers and what products they are currently keeping. We also use Salesforce for support, marketing, and product recalls.

The most important features of Salesforce are the look and feel and the customization. Salesforce is very easy to use, and anybody who is new to Salesforce can learn it very quickly. Salesforce has a lot of features from a customer 360 point of view, including what is happening with the customer and what happened in the past. Compared to any other CRM-related products, Salesforce is very user-friendly, and it has a lot of fantastic features.

The solution’s performance could be improved.

I have used Salesforce for around three years.

Salesforce is a very stable solution.

I rate Salesforce a nine out of ten for stability.

Since it's a cloud product, there are no issues with the solution's scalability and adding more users. Around 40 users use the solution in our organization.

I rate Salesforce a nine out of ten for scalability.

Salesforce provides excellent technical support.

I simultaneously use Microsoft Dynamics 365 for finance, supply chain, and HR modules.

I rate Salesforce an eight out of ten for the ease of its initial setup.

It takes three to four hours to deploy Salesforce.

Salesforce is deployed on-cloud in our organization. I would recommend Salesforce to other users.

Overall, I rate Salesforce a nine out of ten.

Salesforce is just for customer experience management. It's helpful for internal IT activities but a bit costly, so sometimes management considers other CRMs. 

I used it to gather client documents, sales history, and trends. It gave a clear picture of client relationships and helped adjust strategies. I can collect all the information I need and have a clear picture of the business trajectory. It's one of the best on the market.

The reporting parts and knowledge capabilities of Salesforce have helped us make more informed business decisions.

Because when we have a clear picture of the current activity, we can have a better view of the project. Today, everything is going fast. So, if we have a system that helps us collect information quickly, it's a big value for employees.

Moreover, Salesforce's customization options have allowed us to tailor the platform to our unique business.

For example, if we're from a pharmaceutical company and we produce different products for different divisions, we need different layouts. Each division has unique needs and processes, requiring distinct data points and functionalities. For example, capturing ingredient details for production might be simpler compared to tracking final product information, which also involves recipient and packaging considerations. 

Putting this kind of information into the system requires a tailor-made program, which can be expensive.

I loved the dashboards. They provide a quick visual overview of client history, activities, and potential changes.

Salesforce allows its use for various aspects - strategy, process improvement, control, performance evaluation, and more.

We use the dashboard. And the system was well integrated with the Salesforce system. So, we spent a lot of time adapting our processes to the system within the CRM.

It's a bit expensive compared to others. For the pharmaceutical sector, Salesforce has the right layout to meet all the client's needs. 

Probably the most important thing for Salesforce is to find a way to reduce the price if they want to improve their market share.

In order to use Salesforce, we have to have a tailor-made program. Because sometimes, mainly in the pharmaceutical sector, it's difficult to obtain the right layout without paying extra for a tailor-made system. This is something that Salesforce could improve.

I have been using it for a while now. 

It's stable without any issues.

It is a scalable solution. No issues with regard to scalability.

All the top management and the sales department, as well as production and other teams, are using this solution in our company.

In terms of technical support, the most important part of Salesforce is that we can gather all the information we need in a couple of seconds.  

More or less, it took about 24 hours to deploy this solution. 

We had some issues at the beginning, but putting all the information into the system was probably the most difficult part.

Before choosing Salesforce, we used a consultant to evaluate the system and validate our processes and data systems.

The benefit is that we can save time.

Overall, I would rate the solution an eight out of ten. I would recommend using this solution. 

The advice I can give is that if you want a better flow of internal and external information, you have to use this kind of CRM system.

In my company, I use Salesforce for marketing activities. Salesforce helps me see how my company's campaigns have performed and the quality of data I received from my work concerning promoting my company's products.

With Salesforce, all the user data is available in one place. When a person runs promotional campaigns that reach multiple people and geographies, Salesforce helps consolidate all such information in one place. Salesforce helps store all the historical data regarding the interactions one has had with the company and the company's interactions with others. Salesforce helps my company to look at the interaction a user has had with our company, which would make it easy for us to see how many repeat customers we have and reach during our promotional campaigns while also keeping a tab on how many new customers we reach with our campaigns. When engaging with the sales teams in our company, Salesforce helps us show them the effectiveness of our content in certain campaigns with the help of data while helping showcase how our marketing efforts reached out to the people they were supposed to contact.

The most valuable feature of the solution is the ability that the solution provides to store information related to our company's promotional campaigns. Salesforce has now allowed for integration with tools useful for analytics, allowing the reports within Salesforce to show the ROI of a promotional campaign. Having a snapshot of a user's journey with the company in one place makes Salesforce a useful tool for us in our company.

From an analytical standpoint, sometimes, Salesforce was slow at a time when there were tools like Tableau available in the market, which is a lot more user-friendly. The part related to analytics within Salesforce is not very user-friendly. There is some work in progress going on in Salesforce, but generally, it is a pretty robust tool.

I don't want any additional features added to the solution since it is difficult to use with all its features. It's a robust tool.

I have been using Salesforce for six years. I am an end user of the solution.

It is a very stable solution. Stability-wise, I rate the solution a nine out of ten.

It is a scalable solution. Scalability-wise, I rate the solution an eight and a half to nine out of ten.

Though the marketing department in our company had around 50 people, the solution was used throughout my organization, consisting of around 2,000 to 3,000 people.

More licenses can be purchased by the company as and when the need arises.

The solution is deployed on a private cloud.

The IT team in our company had carried out the initial setup phase of Salesforce.

Multiple options are available in the market to suit the needs of a particular business. Salesforce is a solution meant for enterprise-sized businesses because it falls under the higher pricing spectrum. For an enterprise-sized business, the product is reasonably priced.

It's important to not only deploy the solution but also to ensure that sales and marketing teams really understand how to use the product and how to really get the benefit out of it. At the end of the day, if the data going into the solution is not good, then the output will not be good either. It's very important to educate the sales teams on how the product needs to be used and how the data needs to be entered in order for them to really see the benefit of Salesforce.

I rate the overall solution an eight out of ten.

It's typically used for self-hosted implementations. If you have a massive Salesforce implementation and are struggling with or don't have test automation, that's when they reach out to us.

You can even use it to automate entire flows within Salesforce, like creating an opportunity page.

Our customers come with a specific niche requirement. Customers typically don't come with generic testing requirements but rather specific Salesforce testing needs. When we demonstrate our solution for their specific needs, we are often able to convert them into customers. Our pricing is also very competitive.

Every customer has unique pain points. Our test automation solution addresses many of these, such as increasing speed and saving costs. Our test management solution helps with governance. Depending on the customer's needs, our solution can address those pain points.

Integration with AI: 

It's integrated with ChatGPT (OpenAI). It's around the generation of scenarios. For example, if you want to create a test scenario, you can use ChatGPT and our capability. We've modeled the LLM after activity and trained it on provided items, helping us with the digitization of testing areas. 

There's also the Assistant. If you need support on Provar, this assistant, an LLM model trained on Provar documentation and knowledge, can respond to customer queries directly.

It's mainly about the technology and how you identify objects in third-party systems. That's unique, and not many platforms have it. 

Another important thing is the dashboard. Also, the test management solution is embedded within Salesforce, so you don't have to log into a different system. Customers in the Salesforce ecosystem like the Salesforce UI, which is why they prefer Provar.

Our customers wants more enterprise-level capabilities. Currently, we specialize in Salesforce, but many customers want us to support other platforms like SAP. 

There is also a focus on AI initiatives, which I believe will significantly improve the product in the future.

However, Provar has already added many AI functions like test generation, coverage, data mapping, self-healing, and more. But the next generation of the product, coming in the next two years, will have a completely new look and capabilities.

I've been working with Provar since last October.

Stability is good. I would rate the stability a nine out of ten.

I would rate the scalability a nine out of ten. It is very easy to integrate with another system. When it is easy to integrate with systems, it becomes easier to scale. 

Our clients are mostly enterprise businesses. We mainly work with enterprises.

We typically don't work directly with them. We have our own customer success and customer service teams to handle support tickets. Our (my company) high retention rate is a testament to our support quality.

Positive

Tosca and ExcelQ are our main competitors, along with homegrown Selenium frameworks that many of our customers use. But Provar usually wins, especially for Salesforce testing.

The initial setup is very easy. There are two ways to install it. Provar Manager is based on Salesforce, so you can download the package from the AppExchange. 

Provar Automation is a desktop solution, and you just need to run the installer. Neither requires complex configuration.

Deployment model: We have a hybrid model. Our case management solution is cloud-based, within Salesforce. The automation part is currently desktop-based, but in the next two years, we will have both cloud and desktop versions.

Integration in the existing workflow:

Provar can integrate with any DevOps or test management solution on the market. We have API capabilities, making integration very easy.

It's medium-priced. It is cheaper than Tosca.

Overall, I would rate it a nine out of ten. 

I would recommend it for other users. 

I use Salesforce daily in my role on the server side. I primarily track opportunities, download reports, and update information related to commercial activities such as customer meetings and appointments. The key data I rely on includes customer details, opportunity reports, sales reports, and reports on appointments or meetings. Salesforce is essential for managing and optimizing these aspects of my daily workflow.

Salesforce has significantly enhanced our organization by centralizing information and enabling faster report generation. Having all data in one platform has improved our tracking and decision-making processes, allowing us to make more informed decisions efficiently.

The most valuable feature for me in Salesforce is the reporting functionality. In my sales-focused role, I heavily rely on generating reports—typically just a couple each day. The ease of creating and accessing these reports is crucial for my daily tasks.

In terms of improvement, I see potential in streamlining the customization process. Tailoring the platform to specific company or team needs could be more efficient, avoiding unnecessary fields. Additionally, enhancing the interrelation between different reports directly within Salesforce would simplify the report-building process, eliminating the need for external tools to consolidate information.

I would like to see an artificial intelligence assistant integrated into Salesforce for enhanced functionality. Additionally, improvements to the mobile application for a more user-friendly and responsive experience would be a great addition in future releases.

I have been using Salesforce for over ten years.

I would rate the stability of Salesforce as around nine out of ten. While there may be occasional issues, overall, it is reliable.

Salesforce is highly scalable. We have approximately 1,000 end users of the solution at our company.

We previously used Zoho CRM but switched to Salesforce due to its robust platform and the ability to handle more information. Salesforce offers more customization options, extensive dashboards, and a variety of reports. While Zoho is user-friendly, it has limitations in terms of scalability and customization. Salesforce's complexity requires a dedicated support team but provides a comprehensive solution for our needs.

Salesforce is on the expensive side.

My advice for those considering Salesforce is to thoroughly explore the platform's features and understand its capacity for handling large-scale operations. Deep diving into customization options allows users to maximize the advantages Salesforce offers. Tailor the platform to your specific needs for the best results.
Overall, I would rate Salesforce as a nine out of ten.

We use Salesforce to manage our dealer management system, from inquiry to delivery. We are using a standard model, like a lead opportunity quotation order. We use Salesforce to customize operations, like delivery, handover, and invoicing processes.

We have a deskless policy, and the salesperson will perform all the customer-facing activities through Salesforce, which is accessible on his tablet.

As a platform, Salesforce is very flexible and scalable. It has a strong CRM model, like the lead opportunity quotation model, and the tasks and events are very powerful.

Salesforce has no integration with social media platforms except Facebook and WhatsApp. The solution's exposure to social media and collaboration with other systems could be improved.

I have been using Salesforce for five years.

I rate Salesforce an eight out of ten for stability.

Salesforce is a highly scalable solution. Around 400 users are using the solution in our organization, and we have plans to increase the usage as the business grows.

I rate Salesforce ten out of ten for scalability.

We previously used Oracle E-Business, and we shifted to Salesforce because it is much advanced.

The solution's initial setup is straightforward, but there are complexities that require resource administration experience.

The solution's deployment was done quickly by our in-house team.

Salesforce has caused improvement in our sales conversion because of proper tracking and lead nurturing. Now, instant recommendation and instance scoring assist the salesperson to focus on the lead, which they can convert to opportunities. We have seen a return on investment with Salesforce because of the increasing sales conversion rate.

We need to procure a separate license for every module.

A technical solution architect, a project manager, and an administrator are involved in the solution's deployment and maintenance.

Users can start using the standard models of Salesforce and minimize the customization. The platform is scalable and any customization is easily doable, but users should minimize the customization and leverage on the standard features.

Overall, I rate Salesforce an eight out of ten.

We have salespeople in the field who use Salesforce.

We use Salesforce as a CRM, and sales-related activities like order management are done through Salesforce.

The solution's marketing campaign management needs to be improved. After the lead is generated and the customer is onboarded, we do campaigns with the B2B or B2C side of the business to contact the customers directly. Salesforce should improve on this aspect.

I have been using Salesforce for three years.

Salesforce is a very stable solution.

I rate Salesforce a nine out of ten for stability.

We are very satisfied with the solution's scalability. Around 570 users are using Salesforce in our organization, and we have plans to increase the usage.

I rate Salesforce an eight out of ten for scalability.

We're quite satisfied with the solution’s technical support.

Positive

I rate Salesforce an eight out of ten for the ease of its initial setup.

Salesforce's deployment takes about six to eight months. We utilized boutique consultants to deploy Salesforce.

Salesforce is an expensive solution.

Salesforce is deployed on-cloud in our organization. I advise users to review the functionality of Salesforce clearly and provide a front-line mobile app, which is not on Salesforce.

Overall, I rate Salesforce an eight out of ten.

We use the solution for visit reports, customer follow-up opportunities, lead sharing, and tracking tasks.

As a manager, the dashboard is valuable for me.

The link to the Oracle ERP system does not work properly. It is an internal challenge. We are developing Email-to-Case.

I have been using the solution for eight years.

The tool is stable. I rate the stability a ten out of ten.

I rate the tool’s scalability an eight out of ten. In our organization, 100 to 200 people are using the product. We plan to increase the usage in the future.

I rate the ease of setup an eight out of ten. The time taken for deployment depends on the complexity of the deployment. It can take two weeks to six months. We got a very big project, which took a lot of months because we needed a lot of people, including financial and salespeople. We needed everyone’s input and approvals in all the processes.

The tool is expensive. I rate the pricing a six to seven out of ten.

We have our own internal support. I have two people dedicated to Salesforce. I recommend the solution. Every company must have a CRM system. Overall, I rate the solution an eight out of ten.

We use Salesforce primarily for order registration, order booking, and dealer support via a dealer portal.

Salesforce has made it convenient to book orders remotely, allowing sales personnel to book orders on the mobile from the markets. Additionally, Salesforce helps in marking attendance and logging activities, reducing delays in order approvals, and providing dealers with real-time information about their business transactions and ledger balances.

The most valuable feature of Salesforce is its convenient way to book orders. Sales personnel can book orders remotely using their mobile phones. Moreover, Salesforce enables location tracking and automatic attendance marking, which starts their duty when they log in. It also offers a convenient approval system for credit limits and reduces delays in order execution. Dealers get access to real-time reports and ledger details.

One significant challenge is that the customized code by the consultant is not provided to us. This code is required for any changes, and we have to rely on the consultant for modifications. Additionally, more advanced features or improvements in marketing through AI integration are in progress.

Salesforce has been used by our organization for more than two years, starting from the beginning.

As far as integration is concerned, we don't find any challenges, even with AutoPlant.

Salesforce has its own technical support for various advancements and third-party integrations.

Neutral

We have a consultant between Salesforce and our company handling all the customization and implementation. We do not do anything in-house.

Salesforce is generally a good product, but challenges arise due to our own setup. It's important to educate the business and IT team to overcome these challenges gradually.

I'd rate the solution seven out of ten.

Salesforce has streamlined customer support within our customer's environment, particularly in the energy sector, where the focus lies on strategic penetration into specific geographies targeting B2B customers.

Our customization approach relies on leveraging the out-of-the-box visual experience provided by Salesforce. We enhance this experience by introducing new forms into the existing flow, ensuring continuity and efficiency. This involves enriching the predefined processes with additional steps tailored to the needs of key users responsible for maintaining the flow. Our goal is to complement Salesforce's existing templates without disrupting the established workflow, thereby extending functionality while maintaining coherence with the platform's native features.

Salesforce mobile app offers significant benefits for team productivity, particularly for sales teams. While our teams primarily work with laptops and browsers, managers utilize the mobile app extensively. Although we haven't implemented specific enhancements yet, the mobile app enables managers to efficiently track and assess commercial activities by agents, as well as monitor daily goals effortlessly.

One of the most impactful Salesforce features for business efficiency currently is its ability to ensure customer risk assessment throughout the sales process. This is crucial because we operate with a staggered payment model, dividing customer investments into stages. By integrating Salesforce with underwriting companies, the platform provides managers and agents with vital information to assess and mitigate risks associated with proposals and commercial plans. This significantly improves the quality and control of operations, reducing the likelihood of issues arising due to excessive risk exposure.

When integrating Salesforce with other tools, our focus is on accommodating the specific needs and tracking requirements of each step. This ensures that we can leverage the integration to enrich the flow with additional information in real-time or near real-time. For example, third-party integrations, such as pricing based on web services and APIs, are utilized to enrich the flow. Once a proposal is approved, requests for invoicing are generated within Salesforce and sent for processing.

There's potential for further improvements to enhance the complexity of processes, especially for B2B evaluations and detailed negotiations. This can sometimes be challenging for agents relying solely on laptops due to limited screen space, whereas the mobile app provides a more immediate and convenient interface for conducting business with customers. There's room for improvement in user experience, particularly in how artifacts are displayed within forms. Enhancements could provide more intuitive navigation for users. Additionally, incorporating artificial intelligence into the process would be beneficial. This would involve leveraging AI to automate manual tasks and provide suggestions for fulfilling information collected by agents and management. AI assistants could offer recommendations to enhance efficiency and accuracy in data processing.

I have been using it for three years.

It provides good stability capabilities. I would rate it eight out of ten.

Scaling up may be necessary for certain demands, but there can be delays or limitations, particularly concerning license constraints. Unlike platforms like Microsoft Azure, where scalability is automated and consumption-based billing is more accurate, Salesforce may not offer immediate solutions or adjustments. I would rate it seven out of ten.

Salesforce's support services are generally superior to Microsoft's, although there are still some issues present. On a scale of one to ten, with Dynamics earning a five, I would rate Salesforce around seven.

Neutral

In this project, I'm utilizing multiple solutions including Salesforce, Azure for customer development, and Dynamics. Occasionally, I also engage with Oracle for other projects or when the need arises for faster execution.

The installation process can be challenging as it often requires involvement from the Salesforce team for escalations.

In terms of deployment, the primary challenges arise when working with different teams and managing branches that need synchronization across teams. However, we have a solution in place with DevOps. While this hasn't posed significant issues yet, it could become more complex, especially if we need to coordinate with marketing teams within the same customer environment. Deployment typically takes two to three hours.

I would recommend Salesforce as it's a robust and versatile CRM solution. While I may not be as familiar with other CRM products, I find Salesforce to offer rich functionality that can be tailored to various requirements. However, cost-effectiveness can be a challenge for some companies, particularly when it comes to customized development needs. The expense associated with customization may exceed budgets for some organizations. Nevertheless, Salesforce provides valuable out-of-the-box functionality that can enhance business processes. Overall, I do recommend it and I would rate it eight out of ten.