Salesforce Reviews

We use the solution as a CRM. We manage opportunities, leads, and partners. We run the whole sales cycle through Salesforce.

The product has made our dealings with partners and clients much more structured. Our lead management process is also much more structured.

The test functionality and the adjustable reports are valuable features. The product is customizable, but we must pay for it. I use the mobile application. The functionality and convenience of the mobile application are good enough. It satisfies our requirements.

It would be better if we could design our reports much more easily. We need to use consultancy every time to design new reports. The forecast functionalities can be improved.

I have been using the solution for one and a half years.

The tool is stable.

We have ten users in our organization. We have it in multiple locations.

The initial setup is straightforward. The deployment took 20 to 25 days. It is not difficult to maintain the product.

The deployment was done by a consulting company.

We have seen a return on investment from the product.

The modules are too expensive.

We don’t have a large team. We have many partners, though. They resell our services to third-party clients. We can manage the registration formally via Salesforce. We did not require technical support because we work with a consultant company. They adjust it for us. We don't need additional technical support until now. I will recommend the product to others. Overall, I rate the tool a nine out of ten.

I use the solution for sales and opportunity management. It helps with my business functionalities. 

The products improve my visibility over opportunities. 

Salesforce provides opportunity management, including stage management. It offers basic functions to categorize opportunities as lead, qualified, or committed. I can share these opportunities with my peers and managers.

The tool needs to improve its UI. 

I have been working with the product for three years. 

Salesforce is stable. 

The product is scalable. 

I did not directly establish communication with Salesforce. Instead, a separate customer support team from my company interacted with their customer support team.

Salesforce offers thousands of features and functionalities. I recall using a tool called Clari, which served as a supplement to Salesforce, providing a better UI/UX. This tool facilitated easy management of opportunities and businesses, especially on a mobile platform. I rate it a four out of ten. 

We use Salesforce for sales tracking and forecasting. We also use it as a prospecting tool to reach customers, automate the responses, and follow up. It helps us reach a broader market or audience without sending individual emails.

The platform flow for the product could be better. It is cluttered with a lot of components. How it is structured and customized aligns differently with my preferred way of managing tasks and information. However, it is subjective, and the experience can vary among team members.

We have been using Salesforce for 15 years.

The product is finely stable. I rate the stability a six out of ten.

The platform's scalability is a six or seven out of ten.

I never contacted the technical support team directly. Our organization communicates with them.

Salesforce is overpriced.

It is a fine CRM tool and meets all the essential requirements. However, there are better tools in the market.

I rate Salesforce a six out of ten.

We only use Salesforce for making offers for our customers. It is a tool to create some prices and generate offers.

There have been no improvements in my section due to the use of Salesforce.

We have our offers in one place, which allows us to see what offers we have provided to our customers.

The interface is not self-explanatory. We don't receive the correct error messages when errors occur in our calculations. Our solution is not the best it could be.

We have been working with Salesforce for two years.

Salesforce is stable.

We had no online solution before Salesforce. We only worked offline with Microsoft Word and Excel.

I have no idea about the initial setup process. We have only a website to start with our process without any setup.

In my situation, I don't have benefits from using Salesforce, which makes it not the right solution for me.

I'd rate the solution four out of ten.

I provide the solution for customers, and we work with Salesforce APIs to get and update data. We get data from instances of Salesforce for masked data. Then we reupload the data in GDPR.

Our process runs on Talend, and we use Salesforce with that and use APIs.

Salesforce works well with Talend.

The UI could be improved.

We've used Salesforce for a few years.

I rate Salesforce a six or seven out of ten. I recommend the solution to others planning to use it.

I use Salesforce to manage pipelines. 

The tool's most valuable feature is user-friendliness. 

Salesforce's UI design is old and slow. 

I rate the tool's stability a seven out of ten. 

I rate Salesforce's scalability an eight out of ten. 

We switched to the product since Salesforce is the market leader. 

The tool's deployment was easy and was completed in six months. It requires two offshore resources for maintenance. 

Salesforce is expensive, and I rate it an eight out of ten. 

I rate the product a ten out of ten.