Salesforce Reviews

I use Salesforce in my company to manage everything from lead to cash flow or the whole cycle.

The most valuable feature of the solution is the user interface, which is very simple to use. The tool is pretty good in terms of user interface, analytics, dashboard, and reports since it is a user-friendly product.

I would say the areas of concern in the product that require improvement revolve around its integration capabilities with third-party systems.

I have been using Salesforce for three years.

It is a very stable solution without a second thought. Stability-wise, I rate the solution a nine and a half out of ten.

From the time my company started using the product a couple of years ago, we have scaled up the product to fit in over three times the team size we had earlier in our company. The tool is scalable and easy to deploy while being available and ready to use in hours.

Less than 50 employees in my organization use the solution.

There is an extensive and strong use of the product in our company.

For the time being, my company is good with what the solution offers. If my company is required to increase the use of the solution in the future, then we are happy to invest in Salesforce.

My company has not faced issues with the support offered by Salesforce. Whenever tickets were raised from our company's end, issues were resolved as per the SLA.

Though I have used a few products in the past, my experience with Salesforce has been the best.

The product's initial setup phase was simple and straightforward.

Though I was not part of the deployment process, from what I understand, it was a very quick cycle of about six weeks.

Based on what I know, the team that takes care of the deployment and maintenance of the product is not much of a heavy team.

Though my company has not done any calculations related to the ROI, I have seen that with Salesforce, people spend less time dealing with their company's internal processes, like documentation. I would presume the product's ROI is in an acceptable range, but I have not quantified it.

There is an annual subscription fee as a part of the licensing costs attached to the solution. I rate the product's price a six on a scale of one to ten, where one is extremely cheap, and ten is very expensive.

I would ask those who plan to use the solution before implementing any tool to know their processes very well since it can help you put them across clearly, allowing the tool to support them. If you don't know your process, and you keep doing reengineering again and again, no tool in the world can support you. My simple suggestion to anyone would be to consider visualizing what you expect from the platform. If you know what you are looking for, then a platform like Salesforce can deliver it.

Salesforce is a very easy tool to use since it requires one to undergo a plug-and-play process. It can be up and running in a matter of a few weeks. If you ask me, I would suggest that you use Salesforce.

I rate the overall tool a nine out of ten.

I use Salesforce to track my project tasks. 

The tool's most valuable feature is the lightning interface. 

When you click on the lightning interface, it opens a tab inside. It's like a browser within a browser. It should open in its browser tab. 

I have been using the solution for eight years. 

I rate the product's stability a ten out of ten. 

I rate Salesforce's scalability a ten out of ten. 

I have never contacted the tech support team. 

The tool's deployment is not complex. It took us a month to switch to the lightening version. 

You must ensure that Salesforce matches your business and what you are trying to accomplish. I rate the product an eight out of ten. 

We use the solution for CRM purposes.

The product is quite user-friendly. It’s quite easy to lock in an opportunity or a lead. Salesforce can be easily tailor-made to whatever we want if we're willing to spend the money on different modules.

The tool must provide better reporting and dashboard capabilities. The tool could provide AI features in its future releases.

I have been using the solution for five years.

The tool is very stable.

The tool is very scalable. We can scale to any level when we are on a cloud instance. We just have to pay more money. I rate the scalability a nine out of ten. There are ten people in my team using the product.

The technical support is very good. Salesforce runs seminars every year, and there’s a pretty massive turn-up every time.

Positive

We use ServiceNow for the help desk. It's quite good. It's quite powerful. As ServiceNow moves up the chain from the help desk into provisioning, there will be a problem. I've also been working with Juniper.

The solution is cloud-based. We just got the login access.

An external contractor does all the maintenance. There’s no major issue.

The product is pretty expensive. It could be a little cheaper. The pricing model depends on how heavy our use is and how many users we have. It becomes a big problem as we scale up and get more users. It becomes expensive.

The tool has better integration all the way through, whether downstream or upstream. For a small company, it's quite good. ServiceNow is moving up on the value chain. We must choose what is more suitable for our company, how much we must train our employees, and how big the deployment would be. Overall, I rate the product an eight out of ten.

We use Salesforce to track the sales pipeline.

Salesforce is a very comprehensive tool. We use the solution to map the sales pipeline and see how it is going and where it is pending. We put reminders about when we need to contact the customers to take follow-ups. Salesforce has helped us to find the strongest connection with the customers.

Salesforce is not very user-friendly, and a person won't understand it unless proper training is provided.

I have been using Salesforce for the last six months.

Salesforce is a stable solution.

I rate the solution a nine out of ten for stability.

Salesforce is a scalable solution. We are a 25-member team, and each one of us has access to the solution.

The return on investment with Salesforce is quite satisfactory.

The solution's pricing is competitive.

Overall, I rate Salesforce a nine out of ten.

We use Salesforce in CRM, email campaigns, and marketing. 

The tool's most valuable features are email campaigns, WhatsApp campaigns, and the CRM system. 

Though Salesforce's customer support is good, something is amiss with it. We faced some challenges in the ticket generation system, and I had to directly connect with our third-party vendor from whom we purchased the product.

I have been working with the product for one and a half years. 

I rate Salesforce's stability a five out of ten. 

I rate the solution's scalability a ten out of ten.

Salesforce's deployment is easy and completed in a few days. 

The product is neither expensive nor cheap. 

I rate Salesforce a seven out of ten. 

Salesforce helps to track and record the buying behavior of customers. 

The product needs to improve integration. 

I have been using the product for more than a year. 

I rate Salesforce's stability an eight out of ten. 

The product is scalable. My company has over five customers. 

The tool can be deployed with third-party help. 

I rate Salesforce an eight out of ten. 

I use the solution to update the client's information, create reports on how the clients work, and get information about the client assigned to me.

Reports are the most valuable features of the product. We get the information of your clients easily and fast. We can produce the reports that we need easily.

The product must improve the integration process. Many processes have to be done manually. We use a lot of WhatsApp in Latin America. The product is not integrated with WhatsApp. So, after talking with the client, I have to go to Salesforce and update about my conversation with the client. The product must also be integrated with emails. Integrating with WhatsApp would help record client conversations and save a lot of time.

I have been using the solution since 2006.

The tool is stable.

The tool is scalable. People come in and go out. We have no problems. It doesn’t slow down or have performance issues. Approximately 500 users are using the solution in my organization.

My company chose Salesforce because it is easy to use. It offers a cloud solution and is a prestigious company.

I recommend the product to others. We have to be very disciplined with all the information that we log into the system. It provides us with information and reports about our work. It's a good solution. Overall, I rate the solution a nine out of ten.

My use cases include business development courses and reporting.

I can get live reports on our traffic every day. I log into the dashboard of Salesforce.

Salesforce could provide more alerts and more notifications. 

In future releases, Salesforce can provide more integration into Elastic Cloud and Slack channels.

I have been using this solution for three months. 

I would rate the stability a nine out of ten.

Around 12 end users are using this solution in our company.

I would rate my experience with the initial setup a five out of ten, where one is difficult, and ten is easy.

I would recommend using the solution. Ensure to integrate Salesforce into your existing business setup. It will help Salesforce to easily adapt.

Overall, I would rate the solution an eight out of ten.