Salesforce Reviews

We use Salesforce in CRM, email campaigns, and marketing. 

The tool's most valuable features are email campaigns, WhatsApp campaigns, and the CRM system. 

Though Salesforce's customer support is good, something is amiss with it. We faced some challenges in the ticket generation system, and I had to directly connect with our third-party vendor from whom we purchased the product.

I have been working with the product for one and a half years. 

I rate Salesforce's stability a five out of ten. 

I rate the solution's scalability a ten out of ten.

Salesforce's deployment is easy and completed in a few days. 

The product is neither expensive nor cheap. 

I rate Salesforce a seven out of ten. 

I use the solution to update the client's information, create reports on how the clients work, and get information about the client assigned to me.

Reports are the most valuable features of the product. We get the information of your clients easily and fast. We can produce the reports that we need easily.

The product must improve the integration process. Many processes have to be done manually. We use a lot of WhatsApp in Latin America. The product is not integrated with WhatsApp. So, after talking with the client, I have to go to Salesforce and update about my conversation with the client. The product must also be integrated with emails. Integrating with WhatsApp would help record client conversations and save a lot of time.

I have been using the solution since 2006.

The tool is stable.

The tool is scalable. People come in and go out. We have no problems. It doesn’t slow down or have performance issues. Approximately 500 users are using the solution in my organization.

My company chose Salesforce because it is easy to use. It offers a cloud solution and is a prestigious company.

I recommend the product to others. We have to be very disciplined with all the information that we log into the system. It provides us with information and reports about our work. It's a good solution. Overall, I rate the solution a nine out of ten.

We use Salesforce to track the sales pipeline.

Salesforce is a very comprehensive tool. We use the solution to map the sales pipeline and see how it is going and where it is pending. We put reminders about when we need to contact the customers to take follow-ups. Salesforce has helped us to find the strongest connection with the customers.

Salesforce is not very user-friendly, and a person won't understand it unless proper training is provided.

I have been using Salesforce for the last six months.

Salesforce is a stable solution.

I rate the solution a nine out of ten for stability.

Salesforce is a scalable solution. We are a 25-member team, and each one of us has access to the solution.

The return on investment with Salesforce is quite satisfactory.

The solution's pricing is competitive.

Overall, I rate Salesforce a nine out of ten.

Salesforce helps to track and record the buying behavior of customers. 

The product needs to improve integration. 

I have been using the product for more than a year. 

I rate Salesforce's stability an eight out of ten. 

The product is scalable. My company has over five customers. 

The tool can be deployed with third-party help. 

I rate Salesforce an eight out of ten. 

The field configuration level point of view is not big because we have been struggling with it for six months.

I have been using Salesforce for six months.

I rate the solution’s stability a seven out of ten.

I rate the solution’s scalability a seven out of ten.

We are evaluating Freshworks and Zendesk.

We focus on integration. We integrated the ticket details from Salesforce to ServiceNow. The same is true with Zoho CRM tickets to Salesforce.

Other tools have similar features to Salesforce. If we can replicate those features in Salesforce, it will be helpful. For example, new elements should be introduced for any user transitioning from ServiceNow to Salesforce, enabling developers to understand the integration points required. Integration at the cloud level is essential, and thorough documentation is necessary.

We need pricing information to access account requirements for integration platforms in Salesforce, which can be challenging compared to other developer resources.

Overall, I rate the solution a six out of ten.

I use Salesforce to create reports from the database. I use it to check whether the things I use are in the database.

The solution is pretty easy to access and has good customization.

The solution could be more intuitive with regard to customization and navigation.

Salesforce should provide faster curation of reports.

I have been using Salesforce for six months.

I rate Salesforce a nine out of ten for stability.

Salesforce is a scalable solution.

I would recommend Salesforce to other users.

Overall, I rate Salesforce a seven out of ten.

We use the product for patient monitoring. 

The tool's most valuable feature is performance. 

Salesforce needs to improve integrations. They need to integrate generative AI. 

Salesforce's stability is good. I rate it a nine out of ten. 

The tool's scalability is good. We have around 60-70 users who use it extensively. 

The tool's technical support is good. 

Salesforce's deployment is straightforward. 

The tool's deployment was done by a consultant team. 

Salesforce's licensing costs are yearly. It is expensive. 

I rate the product a nine out of ten. 

The solution is used for managing customers and dues. It is a CRM.

It is easy to track customers. We can manage opportunities easily. The solution provides analytics and insight into our performance.

The product must provide a reminder to pursue opportunities. We must receive a reminder if we have registered a deal and have not taken it forward. The product must provide more insights and analytics.

I have been using the solution for five years.

The tool is stable. I rate the stability a nine out of ten.

The tool is scalable. About ten people in our organization use the product.

The initial setup is not very complex, but it is not straightforward. It doesn’t take much time to deploy. The knowledge base is challenging. The deployment took about three days. The solution is cloud-based.

Professionals did the deployment.

We see value in the product. We can manage our customer engagement and interactions. We can always follow up.

The tool is quite pricey compared to other products.

It is a good solution. If an organization has the budget, they must choose Salesforce. Overall, I rate the solution an eight out of ten.