No more typing reviews! Try our Samantha, our new voice AI agent.

Pros & Cons summary

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.
Get the report

Prominent pros & cons

PROS

Salesforce is user-friendly, with rapid learning capabilities for new users and comprehensive tracking of customer buying behavior.
It offers valuable features like customizable dashboards, real-time updates, and efficient order booking, enhancing workflow efficiency.
Salesforce's flexibility and scalability make it an excellent choice for CRM and business process management, positively impacting organizations by improving proficiency and work times.
Integration with tools like Talend and the management of promotional campaign information contribute to streamlined operations and better-informed business decisions.
The automation and reporting capabilities of Salesforce significantly reduce workloads, allowing for effective data management and collaborative work across departments.

CONS

Salesforce faces challenges with integration capabilities, particularly with third-party systems like Oracle ERP and social media platforms.
There are concerns regarding the ease of use and user experience, noting a steep learning curve and complex onboarding process.
Salesforce's reporting and analytics features require improvement to provide better insights and ease of creating new reports.
The system experiences performance issues, requiring speed and efficiency enhancements.
Pricing is a concern, with calls for more affordable options for small organizations and startups.
 

Salesforce Pros review quotes

Roman Ryvlin - PeerSpot reviewer
Subject Matter Expert at a tech vendor with 5,001-10,000 employees
May 10, 2026
I see that those who choose Salesforce as a platform for their CRM or business process estimations would be making a good investment because it is an industry standard.
reviewer2827143 - PeerSpot reviewer
ILS Manager at a consultancy with 11-50 employees
Apr 23, 2026
Salesforce is a great tool that shows at a glance how many cases are open for a specific department.
Taruna Agrawal - PeerSpot reviewer
Salesforce developer at Shalom ERP
Aug 28, 2026
Salesforce has positively impacted my organization by significantly improving proficiency and working times, eliminating the need for lengthy project requirements and allowing me to easily perform tasks or tickets, resulting in improved organizational time and reduced manpower requirements, ultimately enhancing work proficiency.
Learn what your peers think about Salesforce. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
913,806 professionals have used our research since 2012.
Sara Shapiro - PeerSpot reviewer
Leads Delivery Associate at PeerSpot
Oct 19, 2025
Salesforce has positively impacted our organization by allowing us to work collaboratively with other departments in order to keep track of programs so that when a salesperson closes a deal, everything that the delivery manager needs is automatically populated, which then can be linked with our internal campaigns for data management, and within all that, we can keep track of progress linked to the customer sources as well.
Daniel Mitchell - PeerSpot reviewer
Manager at PeerSpot
Oct 19, 2025
Salesforce has positively impacted my organization by helping us be more streamlined and have more visibility into what's going on; without it, it would be impossible to run an account properly.
JG Lee - PeerSpot reviewer
Director of Solution Architect Vertica, APJ at OpenText
Sep 23, 2025
The customer management and opportunity management features are particularly valuable.
CY
Strategic Account Executive at a tech company with 51-200 employees
Oct 19, 2025
The customizable dashboards and real-time updates that keep my work consolidated stand out as the best features Salesforce offers.
reviewer2700399 - PeerSpot reviewer
data engineer at a energy/utilities company with 10,001+ employees
Jun 12, 2025
The user experience in Salesforce is easy to use, and the backend is easy to understand, especially the data structure.
Chandan-Kumar - PeerSpot reviewer
Director for the End-User Performance at a financial services firm with 10,001+ employees
Nov 11, 2024
The parameters or the different fields needed are quite good and easy for the customers to understand.
PB
Software Test Manager at ISUZU
Oct 27, 2023
Salesforce is very easy to use, and anybody who is new to Salesforce can learn it very quickly.
 

Salesforce Cons review quotes

Roman Ryvlin - PeerSpot reviewer
Subject Matter Expert at a tech vendor with 5,001-10,000 employees
May 10, 2026
Sometimes I would prefer Salesforce to run a little bit more quickly.
reviewer2827143 - PeerSpot reviewer
ILS Manager at a consultancy with 11-50 employees
Apr 23, 2026
The UX/UI of Salesforce is a bit problematic.
Taruna Agrawal - PeerSpot reviewer
Salesforce developer at Shalom ERP
Aug 28, 2026
Some areas I can identify for improvement include the cost of Salesforce product licenses to make them more affordable for small organizations and startups.
Learn what your peers think about Salesforce. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
913,806 professionals have used our research since 2012.
Sara Shapiro - PeerSpot reviewer
Leads Delivery Associate at PeerSpot
Oct 19, 2025
Salesforce can be improved as it runs a little slow, which can be frustrating, and there have been times where the case view page deletes items that are completed in order to make room for new items, but occasionally we still want to refer to those completed items, especially if we're working on a renewal program.
Daniel Mitchell - PeerSpot reviewer
Manager at PeerSpot
Oct 19, 2025
I wish that when I bring up a report or enter my opportunities, I could easily edit some fields. I know there's in-line editing, but it's more clunky than other tools that are out there, in my experience.
JG Lee - PeerSpot reviewer
Director of Solution Architect Vertica, APJ at OpenText
Sep 23, 2025
The system is not particularly easy to use, but there are no alternatives available to me.
CY
Strategic Account Executive at a tech company with 51-200 employees
Oct 19, 2025
I think sometimes it's just cosmetic features that can be improved, including the way information is displayed and speeding up navigation, but on the whole, I think Salesforce is a great user-friendly software.
reviewer2700399 - PeerSpot reviewer
data engineer at a energy/utilities company with 10,001+ employees
Jun 12, 2025
The initial setup of Salesforce was quite challenging for us. It initially took less than a year to deploy Salesforce, but it stretched to two years because of timeline delays.
Chandan-Kumar - PeerSpot reviewer
Director for the End-User Performance at a financial services firm with 10,001+ employees
Nov 11, 2024
More understanding from the business standpoint will help Salesforce.
PB
Software Test Manager at ISUZU
Oct 27, 2023
The solution’s performance could be improved.