SAP Cloud Platform Reviews

We leverage multiple services on the SAP Cloud Platform. Firstly, we utilize the BTP platform, which includes the Cloud Foundry and the CTI environment. Additionally, we have a new environment where we use our business studio application for developing custom applications tailored to our specific business needs and compliance requirements. 

We also utilize workflow management and rapid deployment solutions for project management. Furthermore, we use MJCR applications in these environments with attributes that integrate with DSO for data synchronization and integration with various interfaces. 

We also utilize SAP Analytics Cloud for financial reporting and consolidation of the entire environment. This includes session areas, digital boardrooms, group reporting, price environment, and live connections from ResSonar. 

We also leverage Analytics Cloud for group reporting and business reporting modules. 

Lastly, we make use of SAP C4C solution, specifically SysTrack, for basic CRM functionality, sales reporting, and organizational marketing purposes.

So we have different services depending on the specific needs and requirements. We fully implement and integrate CPI-certified systems in our organization. We also have business-certified systems. For SORN theory, we have technical specialists who handle system conversion and delivery.

When it comes to SAP Cloud Platform, the feature I find most valuable is the ability to leverage various services, such as the BTP platform. This allows customers to build their custom applications on BTP rather than customizing them directly on the SAP HANA system. 

This approach avoids performance issues and reduces the high level of customization typically associated with development projects. By isolating customization to a separate platform, it becomes easier to manage and address any issues.

The main area that requires improvement in the SAP Cloud Platform, specifically within BTP, is cost management and application stability. We also face challenges with load balancing and other related issues. 

Currently, we leverage the review of business applications and data usage within our organization. CTI has proven to be an excellent choice for integration, making it seamless and reducing the complexity of various integration scenarios. However, the major area that needs improvement is the development model for custom applications on BTP. SAP has introduced a low-code model that enables application development with less coding and more focus on data and visual building. 

However, migrating existing applications from traditional coding methods, such as HTML or other programming languages, to the low-code model is not straightforward. It is time-consuming and involves reviewing the application model, which may discourage businesses from investing in this transition. Additionally, there are various requirements and layouts that need to be considered, which further complicates the process. 

Many businesses are hesitant to invest in this area as it involves significant effort and may result in data loss, especially when personnel change within the organization before requirements are provided. It's an area that requires attention.

It becomes challenging for developers to understand the business logic and requirements, making it difficult for the team to work on application migration and transition. Moreover, SAP has released a publication regarding the migration to VMware Cloud, and compatibility issues have arisen. This affects the seamless migration that SAP promotes, as there are thousands of objects that are not compatible with NetCloud. These objects are critical to the business, and without them, the transition cannot be successful. 

Technical complexities and the difficulty of migrating one application to another create significant obstacles. Businesses lose interest in such migrations due to the time and technicality involved. While the technical team understands the complexities, the business side is primarily concerned with using new features and staying up-to-date. This discrepancy becomes a major bottleneck, making the transition from one location to another extremely complex.

I have been using this solution for five years. 

I would give the stability an eight out of ten. 

About 90% of the issues I've encountered so far were related to business-specific problems rather than unnecessary issues. 

Based on my experience, I would rate the scalability of SAP Cloud Platform as a six. There's room for improvement, and it's not as flexible as some of the other open platforms. However, it still deserves a six out of ten.

In our organization, we have around 8,000 to 10,000 users. 

We've had multiple issues with the SAP Cloud Platform, and we had to reach out to SAP Cloud support. We have a customer delivery success manager specifically assigned to us. 

The support team follows up diligently to resolve the issues promptly and spends time with us to identify the right components and people to ensure the best support from SAP. The communication is efficient, and we appreciate his support.

So it's easy to coordinate support and engage with the issues, maintaining a good relationship for updated information. It's better than conventional or IPP platforms like the enterprise cloud.

I have experience with clean-field implementations of SAP Cloud Platform, specifically working with the sales cloud and marketing cloud. The setup process is generally straightforward, especially when following the guidelines provided in the master guide.

We can easily configure the platform to meet specific vertical requirements and ensure data quality while complying with relevant protocols, rules, and regulations. This allows the business to operate smoothly and address complex sections based on our identified business requirements.

SAP Cloud Platform is expensive. It can be quite costly. When comparing the pricing model, it can sometimes feel like a black box with SAP Cloud.

The customer's ability to decide and manage costs is somewhat unknown because there isn't a dashboard that displays usage and related information. Understanding the components, usage mix, and how to optimize service cost options can be challenging for customers without assistance from SAP. 

When SAP handles the pricing, they may not fully understand the customer's perspective, as their primary focus is on generating revenue.

Overall, I would rate SAP cloud platform a seven out of ten. There is always room for improvement. 

SAP is not for small-sized businesses. It is a solution better suited for enterprises.

Regardless of the size of the company or the level of adoption, my advice is for SAP to be more flexible in terms of pricing models and application complexity to cater to various business needs. 

Also, one crucial aspect where SAP lags behind in flexibility is customization to suit specific business requirements. SAP needs to understand that customization is inevitable and should be more supportive of business-driven customization. It's frustrating for users when they are told not to customize, as customization is often necessary to address missing functionalities or optimize solutions. 

The focus should be on providing simple and cost-effective customization options rather than requiring additional licenses for every specific functionality. This flexibility would greatly benefit businesses by reducing costs and enhancing user experience.

SAP Cloud Platform is an enterprise ERP for all our production, planning, procurement, and finance.

SAP Cloud Platform's performance is much faster than the on-premises solution because of continuous fine-tuning by their team. This avoids our headache for on-premises. Many reports are coming faster, and access is faster. The transactions are happening very fast right now. SAP Cloud Platform provides seamless integration with many known products.

The solution's document management system on the cloud is a bit slow, and document uploading takes time.

I have been using SAP Cloud Platform for two years.

I rate the solution a nine out of ten for stability.

Around 800 users use the solution daily in our organization.

I rate the solution’s scalability a nine out of ten.

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup a nine out of ten.

The solution was implemented by a third-party team in a few days.

We have seen a return on investment with the solution in terms of cost-saving.

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a nine out of ten.

I would recommend the solution to other users.

Overall, I rate the solution ten out of ten.

I'm doing some research because I would like to see how we can make Azure API and SAP CPI work in my current IT landscape. I lead teams who work on it. I am not very hands-on, but am responsible for the major decisions.

My organization typically uses SAP Cloud Platform to interface our core ERP, SAP ERP, with partner systems, billing systems, automation systems, finance systems, and so on. We've also been migrating interfaces with other technologies to SAP CPI.

We are on the SaaS version of Cloud Platform.

One of the most valuable features I have found is that the solution is secure. It is a service based in the cloud. In terms of services, we don't have to plan to the last detail. It is pretty scalable. In terms of the typical functions we do in SAP, it meets most of the use cases quite well.

Earlier, we had interfaces in flat files for other middleware, specifically a legacy middleware system. The point of failure was spread across multiple areas, and the interfaces failed more frequently than what we needed. The monitoring was also challenging and required a different skill set. We had five different middleware systems, so we had five different maintenance teams, so consolidation was challenging. However, once we moved most of that to CPI, the maintenance costs, in terms of the maintenance teams, came down. We have much more certainty now about the functioning of our databases, leading to a decrease in instances of failure.

What I would like to see improved is the learning curve. It is not easy to train someone on SAP CPI. Also, when it comes to different partner systems, especially front-end customer experience systems or mobile apps, CPI doesn't seem to be the best fit, especially in the context of customer experience systems, content management, and mobile apps.

I have been working with SAP Cloud Platform for three years now.

The solution has been safe and stable.

We have several thousand users on the platform.

We sometimes ask questions about queuing and a few other things. There are some smaller ITP protocols that CPI does not support. We have had interactions and discussions with them. In general, I am happy with them when it comes to them providing technical responses, but there is a reluctance to go out of their way to help. They just answer exactly what we ask, and they don't try to offer it even instead of that. So if you don't ask the right question, they'll probably not give you the answer at all.

Neutral

Some of the older tools are now reaching the end of their lifecycle and becoming obsolete. We also had challenges related to stability and maintenance.

The initial setup was straightforward. The only complexity we encountered was in migrating the existing systems. However, when it came to setting up the CPI itself, it was relatively straightforward.

It's not too difficult to maintain. We know what we're getting into from the maintenance perspective. Otherwise, it's not a big challenge.

Our internal IT shop implemented the solution.

SAP Cloud Platform is generally more expensive than the other options.

We're still looking at Azure API for the other half of our landscape. But for SAP-related work, it was obvious to go with CPI.

Each use case might be slightly different, so people need to do due diligence before deciding what is the best fit for them. While SAP CPI is really good, it may or may not be the best fit for someone else.

I rate SAP Cloud Platform an eight out of ten.

I use SAP Cloud Platform in my company as an integration tool primarily focused on SAP products.

SAP Cloud Platform is a new tool in the market, so it's still not mature enough as it still lacks a lot of features. SAP Cloud Platform primarily focuses on SAP integrations, so it might work better if you have SAP's Digital Core. Tools like Salesforce or ServiceNow, are better choices than SAP Cloud Platform.

The tool's UI is not very intuitive for cloud integration, so it needs research to understand its options and how it may work. SAP Cloud Platform is built on a framework named Apache Camel, and they have continued with that to date, which may make it seem not the easiest version of the tool. As a user or a developer, Apache Camel framework in SAP Cloud Platform may not seem like the easiest tool to build as the process may not seem to be very intuitive. The UI of the tool is not intuitive. Right now, if I compare SAP Cloud Platform with Dell Boomi, I would say that the latter provides a far more beautiful and intuitive view compared to the former.

I have been using SAP Cloud Platform since 2017. I have been a user of SAP Cloud Platform since the time SAP did not have the cloud version and relied on SAP Eclipse, an on-premise tool for ABAP development, which I found to be pathetic. I am a user of the product.

It is a stable solution, as I never encountered issues when using it.

It is not much of a scalable solution. One of the issues with the tool is that if its processes get stuck, you cannot cancel them from your end, so you have to seek help from SAP, which is a painful process as it takes hours before the stuck processes get canceled. The product is fine, but it is not the best.

My company provides the solution to one of the companies under the big four. A considerable number of people use the platform, and it is growing because the demand for cloud integration has increased as it's free with other SAP products, causing the demand for Dell Boomi to reduce. I don't have a straightforward number related to the number of the tool's users in my head, but I think that indicates the tool currently has more than 100 users.

I have experience with the solution's technical support of SAP, and it takes a long time to get help from SAP. It is difficult to find answers in SAP for help as there is no online community as such, though I believe SAP has answers in KBAs, so you will have to dig into its massive knowledge base.

I rate the technical support a seven out of ten.

Neutral

The product's initial setup phase is slightly difficult, as it needs a lot of expertise for one to do it in a reasonable amount of time. With SAP Cloud Platform, you may have to install bridges, connectors, and so on, so it's not very easy, making its setup phase seem like it is of medium complexity.

My company chose SAP as it pushed us to select SAP Cloud Platform instead of Dell Boomi or any other tool, as Cloud Platform belongs to SAP. SAP Cloud Platform comes free with SuccessFactors, which is a primary reason why clients use it. SAP Cloud Platform does add a lot of complexity for the company's team owing to its capabilities.

I recommend the solution to those who plan to use it, but I would always say that the cost of building and maintaining integration in the solution will always be higher.

I rate the overall tool a seven out of ten.

We do public cloud and private cloud implementations of SAP. We also help with the BTP solutions for integrations with Non-SAP systems. I think it's becoming more popular because of RISE with SAP. Earlier, HANA Enterprise Cloud had a lot of limitations. But now, considering RISE with SAP, the solutions are much better. So, people use the solution for running their ERP.

Feature-wise, I like it since it allows you to integrate with multiple applications. There are available connectors that allow you to integrate. Then, there are a lot of data analytics use cases you can implement once you are on the cloud platform.

I think the public cloud has a lot of room for improvement. The private cloud is working well, but the public cloud has room for improvement. Speaking about the public cloud, it's a very rigid system. So, there is not a lot of customization possible in a public cloud environment.

I think the current version of the system is very strong. I think it has pretty much all the features which were needed. So it is, and it's a very new one. So we'll have to really see how customers are able to use the solution.

I work for a consulting company. Actually, we do SAP implementations. So, I work as an integrator for SAP products. I have been using SAP Cloud Platform for five years. My company has a partnership with SAP.

Stability-wise, I rate the solution a ten out of ten.

Scalability-wise, I rate the solution an eight out of ten. I think the private cloud is scalable. The public cloud is not very scalable. The solution is suitable for small and medium companies.

Support depends on the vendor that you have chosen. There are a lot of vendors. So if the vendor is good, then support is also good. SAP's support is very good. I would rate its support a ten out of ten.

Positive

SAP does the initial setup. So when we start the implementation, they have already done the initial setup. So it's pretty simple. For a user, it is very simple.

On a scale of one to ten, where one is a high price, and ten is a low price, I rate the pricing a six or seven.

There are not many tools with which you can compare SAP Cloud Platform. There is Microsoft Dynamics 365, but it is for very small organizations. Also, Oracle has NetSuite. SAP has a good breadth of features. I mean, it can pretty much do anything and everything, and it provides coverage to all industries. So, it's phenomenal.

I would definitely recommend the solution to those planning to use it.

I rate the overall product a nine out of ten.

SAP is our ERP system. It handles data relations with sales, finance, and procurement. We also use SAP Analytics Cloud for some analytics purposes.

It's a complex platform, but it has provided valuable support for our operations. However, sometimes it can be difficult to find specific information about the tools and solutions it offers.

We primarily utilize SAP's ERP capabilities.

There is an issue with knowledge transfer. I feel that SAP provides the tools, but after that, you are left on your own. It would be better if they provided more support throughout the usage of their solutions.

We would like to have the ability to export data from the ERP and utilize it in Power BI, for example. It would be helpful to have a connector or a tool that could improve that process.

We have been using it for two years. 

I would also rate the stability a seven.

I would rate the scalability a seven.

The support specialists are often located in different time zones, like India, so it can be challenging to connect with them due to the time differences.

Neutral

It was difficult to set up.

We have some companies using it on-premises, while others are on the cloud. For example, we have SAP Analytics Cloud in the cloud, but the ERP system is on-premises.

We are a large company and currently use SAP extensively. We are currently in the process of comparing all the platforms to understand the features and benefits.

It's expensive compared to the other platforms.

We would suggest considering SAP Analysis Cloud as a potential choice. It offers a better user experience compared to other visualization tools, in my opinion.

Overall, I would rate the solution a seven out of ten.

We are using the solution for our mobile services mainly, and we have a full SAP Integration Suite.

SAP Cloud Platform has got a lot of new developments and innovative capabilities. Earlier, we used to have development with limited tools on-premise. After SAP Cloud Platform, which is currently known as SAP Business Technology Platform, it has got a different indication. For example, the analytics are on the cloud and it has got development interfaces. It has got intelligent technologies in different areas. We use all these innovative capabilities which SAP provides, and we develop our system and our applications based on that.

Technical support is helpful. We are in contact with them often.

The solution is stable.

It’s easy to maintain, as everything is handled by SAP.

The scalability is good.

We’re happy with all of the features on offer.

The current pricing model is credit-based. We would like to have more information about the usage of the existing applications. That could improve.

Recently, SAP has introduced login, more of a free trial where you can trial and error, so you can try something without paying any subscriptions, so that's good. So similar, more applications can be hosted on free trial so that people can try them first, and then if they like it, then they can go for it.

I’ve been using the solution for three years.

The performance is pretty good and it's also stable. We don't have any downtime.

It's completely managed by SAP, so you don't have to worry about the scalability part. You can just deploy your subaccounts and SAP would be managing the infrastructure and all the storage, networking, and everything. We will be able to just deploy applications and manage without having to worry about sizing.

Currently, we have around 30 users using it for development integration and different purposes. They are actually working on it. On the other side, the user point of it is around a thousand plus users on the application side.

Slowly, there are more and more products being introduced in the SAP Business Technology Platform, that's the Cloud Platform. We have a lot of systems running on-premise as well, and here is where you have the possibility to increase usage. Sometimes your on-premise systems will come to the end of life. You don't have to upgrade those systems which are running on-premise. Instead, you can migrate your application to the SAP Cloud Platform and start using the solutions which are provided by SAP. From that point of view, you don't have to do any system administration. You don't have to do any hardware maintenance. It will be completely managed basically. From our side, slowly the usage would be increased, for sure.

We are a premier partner and have a premium account for SAP. We do have biweekly calls with the SAP account managers and SAP to promote the product, as and when needed. For example, currently, we have a lot of applications are running on the SAP data center. It's called Neo data center and SAP is slowly reducing the usage of the SAP data center SAP is encouraging to move to the multi-cloud. It's called Cloud Foundry, the Cloud Foundry open-source platform where you can do the developments in all the different hyperscalers. SAP is helping us to do the migration from the Neo platform, that is the SAP data center, to the Cloud Foundry data center.

We had all the systems running on-premise. However, when the SAP Cloud Platform was introduced, then we started using the native solutions and native applications provided by SAP. You have the possibility to connect the backend systems which are running on-premise using SAP cloud connector. This is the kind of usage, that we started with when using the SAP Cloud Platform for the first time and we have been pretty happy.

The initial setup is pretty straightforward and SAP has got a lot of YouTube videos where they explain how to configure different applications or subaccounts and how to integrate with the backend systems. With a lot of SAP-provided YouTube videos, it’s easy.

We have slowly started deployment. W haven't gone for a big bang approach. Also, we have started using the Business Technology Platform, the SAP cloud applications. We have developed some small applications. Once we are quite familiar with it, then we will migrate the SAP applications from the cloud. We’re going nice and slow.

There is no maintenance needed on our side. It's completely managed by SAP and the deployment of the applications is pretty fast. You have a different environment where you do the development and your production, so you will use the subaccount server. You can do the developments in the development subaccount, then you can transport them to the production subaccount. It's super easy.

We have a service provider. We use a third-party service and we have a native team who is supporting this application. We have an in-house team as well. At the same time, we have gotten pretty good help from SAP’s side.

I don't have the details about pricing. It's been managed by a different contract team. We have only the user-based information, and the technical information. The cost part is managed by a different team.

It's a subscription. You just subscribe to whatever services you want and you get certain credits upfront. For example, when you get a first-time account, and if you choose the SAP Cloud Platform, then SAP would be providing certain credits. That credit would be reduced based on your usage. At the end of the month, you will come to know how much credit is left for you, then you can just increase or start using

We did not look at other options. Currently, we have a lot of dependency on the SAP product as we have 25 different SAP products running.

SAP Cloud Platform is an online platform, so it's getting updated all the time. There is no particular version. We have a multi-cloud provider. In the SAP Cloud Platform, you can choose different hyperscalers according to your requirements. We have a few subaccounts running in SAP data centers and a few subaccounts running in Azure.

SAP has got a new program called RISE with SAP. For the RISE with SAP program, it's everything in a single contract with SAP. You don't have to have a different contract for different products. SAP would be hosting the infrastructure and you have the possibility to choose the hyperscalers. You can choose which hyperscaler you want to run your systems and the RISE with SAP program includes SAPs Cloud Platform. With that program, SAP is encouraging new greenfield implementations and for us, more customers. Also, they have plans for integrating with bigger customers as well. They have different options for this RISE with the SAP program. So that would be really nice if any new organization needs pitching into or trying to get in with the SAP Cloud Platform. RISE with SAP is the first thing that they have to go with. SAP will come and they'll cover all the information, whatever is needed.

I’d rate the solution nine out of ten.

We use it for data transformation and uploading data within the SAP ecosystem.

This solution has helped develop and deploy custom applications. For B2B processes, we can use ADA Transit and all our MCX transactions, reducing time, increasing operational efficiency, and streamlining the business. In all these aspects, I feel like SAP APIs help.

Moreover, within SAP, we can use platform encryption to encrypt any files we send outside.

The entire SAP ecosystem is a valuable feature. It provides access to SAP S/4HANA, ACG systems, and their Fiori launchpad, making it easy to navigate between them. This makes the enterprise very accessible.

I've observed a few bugs in SAP. One recent bug I found in Content Modifier is that when using a predefined header to call the current date, it prints the previous date. These are small bugs I found.

I only have about four months of experience. I graduated in August 2023.

We have over a hundred end users using this solution in our company. 

SAP has its own internal ecosystem, so tools from SAP were likely the preferred choice.

I would rate my experience with the initial setup as moderate. It's not easy, but it's not complex either.

Someone in the company deployed it.

Overall, I would rate the solution an eight out of ten.