Saviynt Identity Cloud Reviews

My main use case for Saviynt is deploying IGA solutions to our customers. For deploying IT solutions to our customers using Saviynt, one of our recent projects was to develop an IGA solution for a university, customizing it based on their needs and adding extra apps such as an Amazon connector or integrating other apps, and deploying it for them before their semester starts. It was an easy solution for them compared to their previous methods.

Saviynt has positively impacted my organization by significantly reducing the time for a project where we previously used a spreadsheet for manual work to keep the data. We implemented a Saviynt solution and helped reduce that time from around two weeks to two to three days or even less. The joiner-leaver lifecycle time has decreased to a couple of days, benefiting them significantly. Human errors were reduced significantly because manual work was eliminated, improving efficiency in many aspects, and manual work poses a security risk. Users have a much easier experience, being able to track their requests and workflows much more easily compared to their previous methods. The time saved is what they mentioned as the most significant benefit, along with reducing errors, which we accomplished together.

Saviynt provides a very intuitive and easily understandable UI experience, and being a new user in the cybersecurity field, specifically the IGA field, it is a one-step solution for multiple aspects such as IGA, PAM, and other solutions. I have used it for IGA, and it is very user-friendly for new users and customers, which is why they love using it. It is very easy to customize compared to some other IGA solutions that I have looked into, and a lot of documents and forums are available, which is very helpful when I run into problems. Saviynt has unique qualities, including its user-friendly interface and the availability of documentation and forums where I can post questions, with quick responses compared to some other products, where I typically get answers within a week or at most a month. However, there is not much information available on Google or YouTube related to Saviynt, making it challenging when looking for specific guidance.

The best feature Saviynt offers is its UI, which I really appreciate because it is very easy to understand and use for customers as well as new users. For a developer, it is very simple, and apart from the UI, the customization it provides with workflows, endpoints, and security systems are very easy to customize. The main feature of Saviynt compared to its competitors is the user and account differentiation, which I believe no other product offers. The specific security systems, endpoints, and the ease of customization do not take long to figure out.

One of the challenges regarding Saviynt is the lack of material available on the web, as searching on Google or YouTube often yields little information. Advertising Saviynt is necessary because I was not aware of it a couple of months ago, and it is a very helpful product for many organizations. In India, IGA solutions are not widely recognized, and Saviynt can utilize this point by promoting itself in the cybersecurity field. A significant challenge is the lack of people discussing Saviynt in the open market, as the forums provide slower responses compared to platforms like Reddit. Advancements related to AI would be very helpful. Saviynt should provide pricing for their university certifications, which is currently not publicly available. Information about enrolling requires an ID that is not easily obtained, as it can only be acquired through an organization.

Some small wishlist features are related to APIs. As I work on projects, I find certain features to be much needed, but at a glance, they may not seem necessary. As I continue working with Saviynt, these small API-related features become apparent and would greatly enhance the experience.

I have been using Saviynt on a regular basis for around three and a half to four months.

Saviynt is very stable in my experience. They have different versions in various countries tailored to their needs, which I find commendable.

Regarding scalability, I find it to be quite effective for organizations using it, and that should not pose a problem for anyone considering Saviynt as a solution.

Customer support is quite good, though it can take about a week to respond to a request, but that is still pretty decent compared to some other products I have used.

Positive

I have not used any other solution before Saviynt and have not switched, as my first solution was Saviynt itself. Although I have looked at other solutions superficially, Saviynt seemed much better since it is a company that started around 10 to 11 years ago, scaling it up for customer focus rather than developer focus.

Saviynt is typically deployed on AWS since the product is already deployed by the company itself, but I do not know the specifics, as I have not looked into this aspect in depth.

Saviynt University teaches about IGA, PAM, and other solutions they offer. If I want to learn more about Saviynt and its solutions, I can enroll in the university and learn from there. According to recent information, Gemini has been fed information on Saviynt, and I hope soon Saviynt documentation will be available through chatbot, which will be helpful, and I believe that is something no other product company in the IGA field has done yet.

Most details regarding Saviynt are easily accessible in the documentation, so as a newcomer, I feel the necessary information to understand Saviynt is readily available. Although we use Saviynt and customize it for our customers, we have not directly deployed it within our organization.

One of my colleagues mentioned that they found the UI a bit difficult to understand, which could be due to the absence of a proper walkthrough by someone experienced with Saviynt. They indicated that while it was easy on the go, the request and other aspects became confusing, but after our discussion, they felt a better understanding had been achieved.

My advice to others looking into using Saviynt is to definitely go through the documentation Saviynt provides. Initially, I did not know about it, but I believe that having this knowledge early on would have helped me significantly in my initial days. The documentation would be very helpful for anyone new to Saviynt or switching from another solution. I would rate Saviynt an 8 on a scale of 1 to 10. The reason behind giving it an 8 is primarily due to the positive user experience I have had, though there are some flaws to address.

I work with Saviynt in various industries, including banking, financial, healthcare, pharma, and education.

Some of the best features of Saviynt are that it is a complete IGA package and, compared to others, it is one of the leading solutions for identity governance solution, as seen in Gartner. A majority of the companies are utilizing Saviynt and SailPoint.

Their analytics-driven approach has helped with identifying potential risks because they have comprehensive capabilities. With this analytics-driven approach, they have features that handle human and non-human identity threats, although I'm not certain how they implement it. With the new releases, they have built-in AI automation, and they provide excellent analytics reports through AI.

Compared to other vendors, Saviynt's Privileged Access Management feature is not complete. They have an inbuilt PAM solution, but they are not capable of handling all PAM solutions because they have very limited features. They have different vendors for PAM solutions, such as Delinea and CyberArk, which have dedicated solutions for PAM. Compared to those vendors, Saviynt is only at 50% capability. IGA is their strong suit, but PAM capabilities are very limited.

I have spent considerable time with Saviynt as we are partnering with them for more than five years.

The stability of the product is satisfactory because there is no downtime. It handles operations through different disaster recovery phases in the backend. They operate the service model across different time zones, and there is good stability without downtime.

Their support deserves a rating of seven out of ten. They respond consistently, but they are somewhat lacking in troubleshooting due to a shortage of support staff.

Positive

The initial setup for Saviynt is instantaneous. If you request the vendor, they can provide access, as it is a license-based purchase.

For deployment, there is no need for development with Saviynt. It is a predefined, built-in package, and we can utilize everything with the out-of-the-box connector. Once we get the product, we can handle the implementation from our side.

Pricing for Saviynt, compared to SailPoint, is more competitive.

Saviynt is less expensive than SailPoint. Saviynt is superior because it is user-friendly, and their fundamental phenomena are no-code, low-code, which means no customization is needed for the implementation part. However, SailPoint needs extensive customization in terms of implementation. Price-wise, SailPoint is costlier, but organizations choose either solution based on their requirements. All finance and banking sectors prefer SailPoint because they have both on-premises and cloud solutions. While Saviynt also offers cloud and on-premises options, SailPoint has a superior on-premises solution called IIQ, which is why finance and banking industries prefer SailPoint.

With either SailPoint or Saviynt, I utilize this product, as do some of my clients, with AWS as a main cloud provider. We are not using AWS; we were using only Saviynt. We never used AWS because we don't have any customers for AWS.

Saviynt likely uses an AWS server for their database, though I'm not certain how they utilize AWS services.

The cloud-native capabilities of Saviynt contribute to enhanced cloud security as they are operating a cloud-based solution. Saviynt's capabilities for automating user provisioning and access are excellent, and their IGA functionality is perfect.

The specific details about their IGA capability show excellence in terms of automated onboarding, off-boarding process, and JML processes, making it a strong solution in this market.

I rate Saviynt 8 out of 10.

Based on my experience working with Saviynt, they deserve a rating of nine because they are very responsive to support. More than resolving issues, their responsiveness to concerns is exceptional.

Partnership and expanding the identity scope are valuable features, particularly in touching aspects of authentication. When presenting to the board or leadership who have experience with Unix, Linux, OS, and Windows, discussing multiple products for identity solutions can be challenging. Currently, one needs to discuss Open Text for identity account management, Saviynt for identity governance, another solution for single sign-on authentication, and DigiCert for certifying authority. The portfolio could be expanded to provide a comprehensive solution where three actions on identity and access management can be handled by SailPoint, Saviynt, or Okta.

The pricing of Saviynt is moderate compared to other players such as Open Text or Oracle, which had huge volumes. Saviynt's operational costs and other aspects have been clarified. Compared to Oracle's significant costs, Saviynt's products are quite convenient. Saviynt could expand into authentication, the single sign-on market, and multi-factor authentication. The authentication market presents significant opportunities where they could bring additional controls under their umbrella.

One area for improvement is Saviynt's training platform. They could enhance their training arrangements for partners and build a stronger partnership environment. When discussing Azure or AWS-related products, I have observed many local partners entering the market successfully. Saviynt needs to increase their partnerships with local players to penetrate the market more effectively. They can focus on product development and announcements while partners could manage sales and provide services and support.

A potential weakness in Saviynt stems from my experience as a customer. While one product performed excellently, another was quite complex with code dating back 15 years. They might benefit from having an even stronger technical team to understand historical context. Although they already have industry veterans with 20 years of experience, having additional identity veterans or strong identity presence would provide a competitive advantage.

It depends on the type of solution product and the role and responsibility. In my previous role in operations services delivery, I could influence product decisions within my responsibility. In my current security role, I focus on existing products and provide updates. During peer review forums and business requirements discussions, I suggest Saviynt solutions when appropriate, noting their strong team development. For PCI-related requirements, I recommend Okta, as they have delivered numerous solutions for JP Morgan and other banking clients. For energy-based discussions, I often recommend Saviynt, particularly for shared access management or account access management.

SailPoint remains a strong recommendation, as the identity market needs more robust partnerships. While various technology platforms in servers, networking, and other areas have established partner networks, the identity field lacks such comprehensive partnership structures. This issue needs to be addressed.

Overall rating: eight out of ten.

Positive

Saviynt is used for the greenfield implementation for the whole IAM, IGA, MFA, SSO, and access management.

Saviynt has been upgraded to EIC (Enterprise Identity Cloud). Currently, I manage more than 200 Saviynt customers who are migrating from their legacy applications on-premises to EIC. I help them upgrade from legacy applications to newer ones. Most customers are into access management, and I help them with application onboarding, giving access to their users, SSO, and MFA.

The technical support team's response time could be improved. After the implementation, Saviynt should provide good support to their customers.

While migrating from legacy applications to the cloud, Saviynt has many bugs. The lift and shift are not very seamless. There are a lot of customizations to be done and some development is required. From the migration point of view, the solution is a little buggy.

I have been using Saviynt for five years.

I rate the solution an eight out of ten for stability.

As a system integrator, I am handling around more than 200 customers.

The solution’s initial setup is very straightforward.

Saviynt offers different plans, including platinum, gold, and silver license models. The solution has a pay-as-you-go licensing model, and you can subscribe monthly or yearly.

For a simple greenfield implementation, around six people are needed, including project managers, architects, software engineers, and testers. The number depends on the environment where you want to deploy the solution. For 1,000 users with 100 applications, you would need a six-member team for three months.

The solution provides a good return on investment. It saves a lot of time and money, thereby affecting our CapEx and OpEx.

Overall, I rate the solution an eight to nine out of ten.

Saviynt is an identity management tool.

Some of the self-service capabilities are quite powerful.

The UI doesn’t enhance the user experience. I do not know if the issue is with the product or how it was implemented.

We have had the solution in our organization for a couple of years.

It's always available when I'm using it. It has 100% availability. All the employees in my organization have been onboarded onto the tool. The tool has self-service capabilities. We use the tool multiple times a day.

We haven't encountered issues where we have had to scale to solve problems. I’m sure the SoD check will be very intensive. It will be extremely difficult and a challenge to scalability.

The support team is always available when needed.

I rate the ease of setup a six out of ten. It depends on our technical maturity. If someone hasn’t been exposed to technically challenging solutions and scenarios, Saviynt will be difficult. The product is deployed on the cloud.

We have used Microsoft’s products.

It's a major integration scenario between SAP and the non-SAP identity management engine. The solution has a functionality called SoD check. The ease of integration of the solution with the existing IT infrastructure of an organization depends on the implementer’s familiarity and comfort with the process.

My organization has a turnover of 25 billion. We have a complex and feature-rich IT landscape. Some of the ideas behind the product’s capabilities are attractive, but some of the implementation parts are not transparent. I do not recommend it to anyone. Overall, I rate the product a six out of ten.

Saviynt is useful in the area of IGA. Saviynt is also useful SOC to do analysis, compliances, and everything.

With Saviynt, I can say that sometimes it gets complicated. At times, it is flexible, especially when compared to SailPoint. Intense of flexibility, most probably, I can say that it is a straightforward tool, and there is not that much confusion. We can use it as a straightforward tool for technical reviews, workflows, and everything else, like segregation of duties.

The product can improve the customer support offered to users since it is an area with shortcomings. The product also used to consider providing a free trial app for a month, especially if you are a normal user or if your organization likes the tool. For learning purposes, Saviynt also needs to provide users with some free trials. If I have a company, I can give the tool to my users for a free trial. If I don't have a company, but I want to learn about Saviynt and do some certifications or want some video of the tool, then at least for one month or fifteen days, a trial version should be provided to us to understand the tool, and how the front-end will be in the long run.

I have been using Saviynt for a year. My company has a partnership with Saviynt.

In our company, most people use Saviynt. In the outside world and organizations, only three or four people work on Saviynt. The remaining people work with SailPoint.

Suppose you raise any instance with Saviynt's technical support team; you will not get any response immediately from them. It will take two or three days. Secondly, if we have any issues with the tool, then they cannot give a call back directly. They would initially share the links and ask us to go here and there. For example, if there is some Saviynt Ping-related issue, the tool's team will share some links. If the links don't work, then you have to share some logs. They will, on a high priority, join the call to help us. If you check with and want to get a call from Saviynt, it is not possible for us to get them.

The product's initial setup phase is easy.

Most probably, the implementation, deployments and everything else is managed by Saviynt. With the implementation and everything, sometimes you can face issues, like communication issues or firewall issues. You know that the tool is in the cloud because we always need to connect third-party tools and everything else for users. Sometimes, we face issues with the implementation and deployment areas.

The solution is deployed on the cloud. Honestly, I don't know what type of cloud is used in the back end.

To those who plan to use the product, I would say that if I don't want to show their data and want it to be kept secure, then I would suggest they use SailPoint. If someone wants a product that is mostly a cloud-based tool, then they need to select Saviynt. Everything depends upon the application flow, and managing the users and organizations can help with the cost-cutting.

If you get the videos and a trial version, the tool is easy to learn. You can see the videos and learn to use it.

If I want to learn about Saviynt Ping, we get videos and documents, but no one will offer any support for production or support to you for learning purpose. If you have an account, specifically a company account, you will get a license key for a one-month trial version and you can work on that one. If you get a trial version of Saviynt, it can be easy to manage the learning part.

I rate the tool a five out of ten.

The risk management capabilities have GRC (Governance, Risk, and Compliance).

Saviynt has an alerting system and integrates with SIEM solutions. Those things are very helpful in terms of managing risk. 

It is easy to integrate it with third-party solutions. There were some troubleshooting issues, but we were able to resolve them successfully. It's not easy, but we were able to do it.

The main difficulty was the integration process itself. But we were able to kind of work through it and fix it. We tried integrating with our HR system and other IBM solutions, like Microsoft Identity Management.

The features are more extensive than those available in Entra ID.

It is very easy to use. It addresses most of the trends in identity governance and risk management.

There is room for improvement in customer service and support. The response time could be faster. 

I have been working with Saviynt for a year. 

The customer service and support are okay. We got good support so far. 

The response time could be faster. 

Positive

The initial setup is straightforward. It usually takes around three months. 

The ROI is impressive. It has definitely increased. The rate of ROI is good.

The pricing is comparable to Azure Entra ID. Kind of the same.

So, the pricing is okay.  

I recommend it for smaller and medium-sized businesses. It is very well-known in the region and visible in the market.

For larger organizations, I haven't had the chance to recommend it because they are already using other IT tools. Mostly, they use SailPoint or a mix of tools like SailPoint and Saviynt.

Overall, I would rate the solution a seven out of ten. 

It is for Identity Governance and Administration (IGA). We primarily use it for authentication, governance audits, and access campaigns within our enterprise application.

Saviynt risk-based access requests and intelligent access controls have made a significant impact on our company. 

The intelligence aspect is still in its early stages and needs improvement. But for the risk-based access request, I would rate it an eight out of ten.  

It's easy to use, but complex integrations require additional support. Standard applications integrate smoothly, but custom ones require time-consuming workarounds.

It's currently working well, but we're exploring other options due to user-friendliness concerns. 

We want a simplified tool that's more user-friendly for everyday tasks.

UI and support could be improved. The frequent updates and version changes can be disruptive for large organizations. Not every month, a large organization can go with the changes. Saviynt needs to consider this carefully. 

Additionally, documentation needs improvement, and a dedicated technical support team would be beneficial for resolving issues with the vendor.

I have been using it for nine years. It's been quite a long time. 

I would rate the stability a six out of ten. Stability isn't perfect across versions, but the integration with IBM Versa's emerging features is good. However, we prefer Saviynt to proactively identify internal data issues before customers encounter them.

I would rate the scalability around six out of ten. 

We have over 30k to 40k users using this solution.

The customer service and support are weak. It could be faster and knowledgeable. 

We're exploring Microsoft Entra ID while still using Saviynt. Overall, Saviynt is decent, but the UI and support aren't meeting our expectations. That's why we're exploring other tools.

The initial setup is easy. We use a SaaS-based model. 

The entire system, being cloud-based, is maintained by Saviynt itself. Only the portal is directly accessible to customers.

The deployment was straightforward and fairly quick, taking about half the expected time.

Four to five people are required for the maintenance. 

Overall, I would rate the solution a seven out of ten. 

If cost is a concern and you have a small user base without a dedicated IT team, proceed with  Saviynt. Because it manages everything, only the console is accessible to the customer.

It serves for identity management in the government sector.

Saviynt provides built-in access recommendations, while SailPoint IdentityNow offers access recommendations through a separate AI integration that requires additional licensing. Saviynt functions as a unified platform for various business operations, consolidating user and access data from multiple sources into a single platform. This allows for leveraging the same user base and data across different business functions, including access governance, privileged access management, data access governance, and third-party access governance. In contrast, SailPoint is a decoupled tool, requiring separate integration for managing access and permissions, especially for unstructured data. Saviynt's approach is more integrated and streamlined, providing a unified platform for access to recommendations and various business operations.         

Both SailPoint IdentityNow and Saviynt have some bugs, but SailPoint is considered more mature with fewer bugs due to its longer establishment in the market since around 2005. SailPoint had its share of bugs in the early days, but they have resolved them over time, resulting in a stable product. Saviynt, on the other hand, was launched around 2013 or 2014 and is actively working to improve its product. Despite having some bugs, Saviynt is making progress and aims to build a stable product, but it is not there yet.

I have been using Saviynt for the past 1 year. 

Saviynt is widely used in the market with a large customer base. However, we often observe a relatively higher ratio of bugs. Despite this, both Saviynt and IdentityNow regularly release patches or upgrades, usually around four to five times a month. Clients can choose the appropriate version based on their applications and integrations, and it is generally recommended to go for the latest release. However, clients may stick to their current version if it already suits their needs. Upgrades are requested when identifying bugs or if a later patch addresses specific issues. Both Saviynt and IdentityNow are stable products, and any observed bugs are reported and managed through tickets and future releases.

I haven't directly interacted with them, but we do communicate if any functionalities are not working as expected or if there are gaps in understanding the functionality. We maintain contact with them throughout the project lifecycle, interacting with them as needed, whether it's for settling minor issues or addressing more critical ones.

Saviynt handles all aspects of installation and deployment for us. As a SaaS product, we have no control over product upgrades or installations.It's a SaaS product, not deployed as SaaS. A tenant is essentially an instance created for each of our customers, provided by Saviynt itself.

If you are investing in securing your data and avoiding any non-compliance issues, then yes, it is certainly recommended. To put it plainly, if you're willing to pay fines and aren't concerned about the misuse of data, then there might not be a problem. However, if you intend to safeguard the data of your employees, vendors, and customers, it becomes crucial. 

In this context, managing data security requires preventive and detective measures, such as enforcing segregation of duties and regularly reviewing permissions. Throughout an individual's lifecycle within an organization or customer life cycle, various access permissions are granted. Without taking action on these permissions, there is a risk of exposure later on. If individuals retain access after leaving the organization, it poses a serious security threat. Implementing solutions like Saviynt can address these challenges, ensuring continuous access review, generating reports, and alerts, and identifying potential risks.

The choice of software depends on your infrastructure. If your current setup is entirely on-premise, I would recommend opting for IGA. It offers more flexibility and compatibility in such a context, although it also supports cloud integrations. Conversely, if your infrastructure is purely cloud-based, such as being a recently established company fully operating on the cloud, a SaaS product like IdentityNow or Saviynt would be more suitable. Additionally, the decision may be influenced by the size of your employee or user base.

In terms of solutions and features, it's definitely a ten. However, when considering flexibility, feasibility of integrations, and from a developer standpoint, I would lean towards Saviynt. So, for an overall rating, I would prefer to assess each category individually rather than generalizing. If I were to rate Savient as a total product, it would be around eight or nine. From the employer's perspective, considering that it helps mitigate and identify various challenges, I would give it a decent rating of eight or nine.