ScienceLogic Reviews

ServiceNow API integration - Allows us to automate monitoring alerts for our internal infrastructure as well as our client environments.

Highly Customizable - The platform is capable of almost anything in terms of reporting/monitoring/alerting. If I determine there is something I need to be monitoring, I can quickly create an event that will be generated. When combined with ServiceNow intergration, our Support Team can quickly address issues.

Phone-Home Collectors - Having the ability for the collectors to report back to a central database over the internet is an amazing feature. Rather than spending weeks establishing a Site-to-Site VPN with each of our customers, we simply provide and ISO file to our clients and input the address/key of our database. We can turn up collectors in a matter of minutes.

I work for a Managed Service Provider and we rely heavily on our monitoring/alerting platform. One of the primary functions of our Support Team is the acknowledgement of alerts and communication with our clients on the health of their environment. ScienceLogic has given us the ability to generate tickets directly from monitoring events. When a client requests that we provide alerts on a specific function/feature being unavailable, I can typically create a new event policy that fits the bill.

Our Client team works to provide meaningful information to our clients in the form of reports. ScienceLogic allowed for us to create PRI utilization reports that we can send to our clients. The automation / scheduling of the reports reduces the administrative overhead put on the Client team and myself.

Simplified Interface - ScienceLogic can be a bit overwhelming when you begin working with it. The amount of customization is sometimes too much. A simplified user interface would help to alleviate this.

NetFlow Support - I would like to see ScienceLogic support Netflow so that it can be used to identify applications that could be affecting network bandwidth.

Configuration Backup - Another feature I would like to see added to ScienceLogic. It is unfortunate that I have to use different systems to perform certain functions of a Network Management System (NMS)

We have used the solution for approximately 2 years.

There were no deployment issues to my knowledge. I wasn't part of the initial deployment. However, the infrastructure consisted of a Database, Administration Portal and Data Collector. All were deployed as virtual appliances on a VM host.

Overall, the system has been very stable. In the two years we have had the system, I have only encountered two instances where the database would experience issues. It would lock up and collectors would stop sending data to it. A system reboot typically cleared up any problems I would see.

We have not encountered any scalability issues yet. We have grown from monitoring 100 devices to upwards of 500. The system doesn't seem to be experiencing any problems.

The customer service has been excellent. Whenever I have a question or require assistance, they are helpful and polite.

The Supoort Team consists of some great engineers. I feel confident that when I submit a support ticket, I will get an engineer who understands the system and how to best resolve the problem I am experiencing.

We were not using an NMS prior to ScienceLogic. As we grew, we wanted a way to provide monitoring/alerting and ticket generation from the platform. ScienceLogic fit that bill perfectly.

The initial setup is straight forward from a high-level. We received assistance from ScienceLogic on the initial installation / configuration. I was not involved in the actual deployment but it sounded like it went well.

We worked directly with ScienceLogic on the installation. I was not involved in the initial deployment. The co-worker who deployed the system seemed to be happy with their level of expertise.

Licensing is based upon the number of the devices, as well as the tier of the device being monitored. For example, a Tier 1 license is going to cost less than a Tier 6 license. I suggest that you appropriately classify your devices in the proper tier. Otherwise, you may find that the automated discovery of the devices will put them in the incorrect tier.

Our team evaluated SolarWinds as well as ScienceLogic. From a pricing perspective, ScienceLogic was superior. Also, the deployment of ScienceLogic was better suited to our Managed Service Provider environment. Having to establish Site-to-Site VPNs for all of our clients would significantly increase the deployment time. The phone-home collector available from ScienceLogic is an excellent solution for any MSP.

Pros:

- The platform is excellent for monitoring / alerting / ticket generation to ServiceNow

- You can customize virtually every aspect of the system.

- Phone-Home collectors allow you to deploy remote appliances within different networks with no need for VPNs.

- Virtual or hardware appliance options

- Excellent Customer Service and Support

Cons:

- The User Interface is a bit overwhelming until you become more familiar with it.

- No Configuration Backup support

- No NetFlow support

We use the solution for monitoring networks, applications, and server environments.

ScienceLogic has all functions in one solution.

The user interface could be improved. The sizing and footprints of the central environment need improvement, too. 

The solution lacks functionality. The main issue is the granularity of user management.

I have been using ScienceLogic for three months.

The product is stable.

The footprint and complexity of ScienceLogic can require significant memory, CPU, and disk space. This can lead to overloaded servers and components, resulting in a sluggish user interface.

A total of 400 users are using this solution.

I rate the solution’s scalability a six out of ten.

We had very limited contact with customer support.

I can compare it with Broadcom. ScienceLogic is cheaper with less functionality.

The initial setup is very complex.

ScienceLogic comes with a good price.

I rate the product’s pricing a ten out of ten, where one is cheap, and ten is expensive.

Overall, I rate the solution a six out of ten.

Power packs.

With all the new devices being deployed, it is great to see the vender supporting them as they come out.

Addressing duplicate IPs: There is the ability to edit the DB and fix this, but adding some logic to understand them would be a plus.

Five years.

Never.

Never. It runs at 100% and performs at 100%.

No.

It is top rated. I have never waited on hold for help.

It is top rated. They always have a solution or an answer to my questions.

SevOne. EM7 is just more feature rich and stable.

Very easy and straightforward.

In-house.

100%.

Plan for adding more to it. Once you see EM7 in action, you will want to keep adding systems to monitor.

SevOne.

If your looking to have an OSS, demo EM7.

We make extensive use of the custom application profiling and monitoring. Most of our applications have enterprise SNMP MIBS and we make extensive use of the modelling capabilities and auto-discovery/classification to ensure our systems are monitored when they come online.

One of our largest challenges before implementing our ScienceLogic system was the presence of nuisance alarms. After implementing ScienceLogic, we were able to eliminate this issue by extensive use of the modelling tools.

The reporting module needs work. We often find ourselves creating reports by accessing the backend database directly instead of the built-in tools. We would also like to see improvements in the modelling capabilities for the IT service toolset.

We have been using ScienceLogic for over 7 years.

Deployment was done in a systematic way by cutting over segments of the network and types of systems. We did not have any significant issues with deployment.

We have not had issues with stability for several years. The platform is very stable and does not require a lot of system admin time.

We currently have 20,000+ systems in our primary ScienceLogic system and general performance is acceptable. We would like better scalability in the time-series performance data storage.

We don't use a lot of customer service directly from ScienceLogic. We have a long standing relationship with them and typically cut through to the appropriate level straight away.

Technical support is good. We have extensive in-house knowledge and typically only escalate the most serious of technical challenges.

Yes. Our previous product had many deficiencies including lack of logical expressions, mixed licensing, limited cross-functional tools, and other issues. Also, getting our own enhancements into the product was impossible.

It was basically straight forward to get up and running. Assuming networking and firewalls are open appropriately it can be setup and providing value within hours.

Both. We typically handle our own implementation for small upgrades and installations. For large upgrades, we contract ScienceLogic directly to assist. They are very knowledgeable in their support for implementation.

That is difficult to measure for a monitoring platform... We consider it a positive ROI by having to the ability to get high quality actionable events and reducing headcount needed to maintain multiple tools.

Boils down to each organization - you can model ScienceLogic as a subscription or as a capital purchase + expense. We have a mixed model depending on the organization within our company and its preference.

Yes, we looked at SevOne, HPOV (NNM + OVO), SMARTS + Watch3Net, plus a few others. We also weighed open source products like Nagios and OpenNMS.

ScienceLogic is an excellent all around suite of tools. We were able to reduce the number of tools by its adoption. They constantly innovate and move in lockstep to most industry trends.

The Power Packs that are available are amazing. It took me ~10 minutes to fully configure multiple Pure disk arrays. The Cisco UCS power pack was even faster. Literally pointed it at the IP of the UCS and it did all the work.

Dashboards have been great. Management loves seeing all the little green lights. Steep learning curve but very beneficial.

The UI takes a bit to learn but once you get past that it gets the job done. Creating dashboards is also complex but that is because of the sheer number of options.

2+ years

We have not had any issues with the initial install or any updates. Very straight forward. No curve balls. Configuring firewalls will take much longer than settings up ScienceLogic.

Our server is overloaded but still works great. We are planning on adding more nodes to alleviate this. We were also expecting a large uptick in network resource usage but its amazingly small.

No issues with scalability. We have pushed our server beyond whats recommended and it is still chugging along fine.

10/10. Have never had any bad experiences with the customer service. Prompt responses and they always help out.

11/10!!! The support team is AMAZING! I cannot stress this enough. Every call the support team goes above and beyond troubleshooting.

Nagios. We switched because it is less effort to configure new devices in ScienceLogic. The power packs are really what sets ScienceLogic apart from other solutions.

Very simple to roll out. Have not had any issues with initial installs or any updates. The hardest part for us was configuring SNMP across hundreds of Unix servers which took some scripting.

In house install. No issues on the roll out. Fairly standard set up. Nothing too complicated. Updates are as simple as uploading the file to the Science Logic server and hitting go.

We have not done any official ROI for ScienceLogic. We do feel its 100% worth it. Management loves seeing the dashboards up and the alerting has been amazing.

Costs more than Nagios but has way more features and is 100% worth the price. The power packs make such a big difference.

We were using Nagios before and switched to ScienceLogic. I don't recall the other products we reviewed prior. ScienceLogic does everything we need it to.

I cannot stress how great the Power Packs are. The Pure Disk and Cisco UCS packs are out of this world. There haven't been many things we have not found integration for.

ScienceLogic is multi-tenant from the ground up, starting at the code level. With many other tools, you have to trick them into behaving in a multi-tenant fashion.

It gives us the ability to monitor everything from Windows and Linux servers to physical and virtual servers, SANs, network equipment, and firewalls.

Built-in event correlation and analysis intelligently suppresses expected and known events, while escalating alerts for urgent events.

The built-in runbook automation has helped drive greater efficiency.

The ability to quickly build our own monitoring templates for non-traditional equipment and network interface support.

It’s a platform which we’re able to integrate with. It's very flexible.

We now have intelligent alerting to distinguish between critical and normal notifications. The monitoring can scale as we grow.

Improved efficiency by using built-in runbook automation.

Extended monitoring coverage to non-traditional equipment.

We were able to reduce the number of environmental related tickets going to our helpdesk, by over 40%

We’re a growing cloud services provider, and set out to build a framework that would provide the scalability we needed to support future growth. ScienceLogic provides scalability beyond our current needs.

We were using a number of different tools to monitor our infrastructure and a large amount of time was spent separating urgent alerts from notifications. We needed to consolidate tools. We found that we could consolidate nine of our tools to their one monitoring platform.

In the end, the level of coverage, ability to scale, and built-in multi-tenancy gave ScienceLogic’s platform the edge in our comparative analysis.

We are using ScienceLogic primarily for monitoring our infrastructure, a few specific services like Citrix, and a few websites and their publication. We have private cloud deployments as well as on-premises deployments.

It is very easy to configure because we are using an agent-less version. You can very quickly implement a collector for monitoring device servers.

It doesn't have the complete application-level topology. It could have service topology and business service monitoring. 

I would like to see how business service monitoring will function with agent-based installation, and how flexible and business-oriented it is for service modeling and service infrastructure. I have a lot of experience in using business service monitoring, service topology, and service hierarchy functionalities in similar products from BMC and Micro Focus (OpenView), and I want to see how these functionalities will look like in ScienceLogic.

We have been using ScienceLogic in our company for four to five years. 

It is stable. 

Scalability looks fine, but we didn't have to extend it so far. We haven't looked at our possibilities regarding scalability.

We have opened tickets, and their technical support has always resolved them successfully.

The initial setup was straightforward.

Its price could be lower, but for what you pay, you got a lot of value from its features and functionalities. Customers always want a discount or a cheaper solution.

I would rate ScienceLogic a ten out of ten. It is a pretty good and well-done product.

There are a large number of very valuable features within ScienceLogic, the most impressive feature is the event management capabilities. With the ability to create custom events administrators can dial in monitoring and really customize events for specific devices or applications that help ensure you are on top of issues and stabilizing your environment.

ScienceLogic has helped our organization in numerous ways, these include capacity planning in our network, virtual environments and applications. Along with the ability to view the health of applications which have instances located around the globe. ScienceLogic allows us to test connectivity between locations and structure the product to fit our needs.

In many different areas of the product there are terminology inconsistencies, these inconsistencies are within the product and also within the IT world, these are definite area’s that need improvement; however with a little use they become second nature.

I have been utilizing this product for about two years, monitoring over 600,000 interfaces within our infrastructure and we have created over 250 IT services which reflect application or groups of devices which have relations.

We encountered quite a few issues with our deployment, my team and I knew nothing about ScienceLogic and we were also a brand new group to our company so we knew nothing about the environment we were being asked to monitor. With all of that ScienceLogic staff were exceptional walking us through all of our questions and concerns and failures when setting up our Instance.

We have had a few issues with Stability, I think the product itself it very stable and the power it provides administrators can cause instability. Once of the features we find very beneficial is IT services, which are extremely powerful, however if you set them up incorrectly you can overwhelm the database.

Yes, however our issues were due to not understanding the size of our environment and the group that originally sized the product was providing bad information. As we have increased the amount of devices and the range of those devices we have run in to scaling issues which will most likely cause us to stand up a brand new instance of ScienceLogic to meet our needs. This is not a solution we are excited about but it is a solution none the less

The level of customer service we have received from all of the ScienceLogic team has been exceptional. We continue to stay in contact with our Sales executive, and when we have issues with the product Tech support follows up regularly after closing out tickets to ensure our issues have not reoccurred and our customer advocate representative know what is going on with our system when we call them, they know our history and our roadmap.

ScienceLogic Technical Support has always provided a solution and in one instance a Tech support person stayed on a support call with me and my team over the entire weekend to help us sort out issues that we ourselves created. Technical support knows the product very well and they always go the extra mile to ensure success.

Previously multiple event management systems were in use; however due to 4 different monitoring tools being utilized we were unable to integrate the entire set into one screen. ScienceLogic had the ability to perform the work of many of these tools and was able to integrate with the tools it could not replace.

Our deployment was straightforward, however we had gone through ScienceLogic’s professional training prior to deployment allowing my team to understand the product prior to deployment. I believe it would have seemed much more complex without the training that we had been given.

We utilized ScienceLogic deployment team, they walked us through what we needed setup on our network to allow the product to function and also walked us through the setup. of each server we deployed. There were complex portions and easier portions, the Professional Services tech was easily able to perform all steps of the installation.

I am unable to provide numbers; however after deploying ScienceLogic in our infrastructure and configured IT services around our critical applications we have experienced a considerable drop in major incidents which impact our customers. The reduction improves our company’s image and also allows for more time to be spent enabling resiliency and less time dealing with outages.

I am not able to comment on licensing, we purchase licensees outright and I am unfamiliar with the other subscription models.

I was not part of the team which evaluated tools to monitor.

IT services are an extremely powerful tool that is underutilized and very little time is spent in any of your training classes going over IT services. We have been able to collect data and report on data that no other tool I have found can report on without a massive amount of work. I also believe your staff needs to be trained to a higher degree on IT services. Monitoring and event management is simple, you provide customers the ability to relate the data and aggregate the data collected. During symposiums customers don’t seem to know the power they have in front of them if they learn the IT services. IF I were in charge of ScienceLogic I would find a way to promote and Sell IT services. The use cases are endless.